Went with my son, a humble young man who's a vegan, completely eats organic, does yoga, loves his…read moredog, etc..all around cool guy and we were trying to find him a car at Nissan/Capitol Auto Group in Salem, Oregon. My son had been working and saving his money. Then, I'd help him out a bit, too. He found a used Subaru (#1 safety, nice color, great car for dogs, Subaru really supports dogs (pets), etc... and we liked this Subaru at the Nissan/Capitol Auto Group dealership. The car was not even listed on their website and was in the lot of trade-ins (with 75+ other trade-in cars) in a lot behind the Subaru dealership. So, I helped negotiate with finance guy #1 for $15k for this Subaru car and only if he agreed at $15k would we then take the car to an independent mechanic (AJ's Auto who are great guys!) to be mechanically inspected. Finance guy #1 agreed to the $15k and we dropped the car at the AJ's auto mechanic for approx. 4 hours which cost my son $170.00. Later in the evening, we picked the car up from the AJ's auto and drove the Subaru back over to Nissan/Capitol Auto Group dealership. My son really excited thinking he'd be driving his car home that evening, his 1st good decent car with good safety and was mechanically good...a car he would be using for several years to drive back and forth to work (Amazon) while he continued his college (studying Ayurvedic Medicine as he says, so he might help others in the world) Upon arriving at the Nissan/Capitol Auto Group dealership were met with finance guy #2 (no idea where finance guy # 1 was) and finance guy # 2 says to us that the price of the Subaru was now $17,500.00 and not the $15,000.00 originally agreed upon and that had been earlier negotiated. Increasing the price by $2500.00. Smh! WTH! I was livid! My son's spirit now broke. I spoke loudly telling the finance guy #2, that he should be ashamed of himself and what a terrible shady thing to do to this kid! I continued to tell finance guy #2 that not only did my son waste his time at the Nissan dealership/Capitol Auto Group, that the dealership lied and my son was now out his $170.00 auto inspection that he paid. (They finally reimbursed my son the $170.00) So, while we still haven't found my son a solid and dependable car, I'm telling this story so you all can be aware of the extremely shady practices of Capitol Auto Group and their dealerships. No integrity whatsoever. I will not now or ever be recommending any dealership owned by Capitol Auto Group and certainly never recommending the Nissan dealership in Salem, Oregon. their website says, Hard lesson learned for us at 100%...

Worse service department I've been to. Brought my family vehicle in and it left there in worse…read moreshape then it arrived in. Ask for a manager? Got told they don't have one. They left my pregnant sister in law waiting for almost 1 1/2 - 2 hours waiting becuase they messed up and then tried to cover up their mistake. Then when we went to pick up the vehicle the next day, the girl in service said "oh you're here to get the car that won't start. It's the one our back with the window down." Hopefully nothing was stolen when they left it outside with the window down. Stay away. Drive to Wilsonville or anywhere but this place... you've been warned...

I bought my car here two weeks ago. The vehicle was priced fairly and he was very honest during…read morenegotiations. Todd was never pushy like most cars sales people. We even had a little issue with the car and I called Todd and he took care of it no questions asked. The name "Good cars Good people" couldn't be more fitting. I love my new whip and I feel very happy with how Todd handled everything from start to finish.

They were accommodating and provided a helpful environment…read more I appreciate all their help.

Best car buying experience ever! Manny Temkin , my sales rep, was exceptionally cordial and…read morepolite. No pushiness in the at all. I would recommend him without hesitation. My experience start to finish was outstanding.

Received a text from the mobile service team at Skyline Ford that my vehicle needed a powertrain…read morecontrol module recalibration and wanted to schedule this. After them not listening to me on when a good time would be, we finally set a date/time that worked for me. I received a confirmation email the day before reminding me of my appointment the next day with a time and confirmation number. No one showed up and I called after an hour of them supposed to have shown up and they didn't have me in their system. Stated that they use a 3rd party to schedule these and they weren't getting the info. Well I will make sure to use someone else as they represented you and that is very poor customer service! They didn't even apologize but just blamed whoever it is they contract with. Do better and own your mistakes!

Just bought a WRX! So happy about the transaction. Noah T. and Giuliono were fantastic. Noah…read morereminds me of my nephew. Just associates doing there job in an efficient and friendly way! Would buy again. Check them out...

Capitol Subaru had my 2015 Outback for two weeks for CVT issues. In the end the best they could do…read morewas confirm there was a problem and that the FIRST STEP would be to replace the torque converter and oil at $3,310. Then, if that didn't fix the issue, they would replace the valve body at $2,500, and then, if that didn't fix the problem, they would replace the entire transmission to the tune of $11,000. Now, if they can't pinpoint the problem why would we pay over $16,000 to repair an 11-year-old car with 81,000 miles on it? Proper diagnostics are key, but they just wanted to throw parts at it. Oh, and BTW, Subaru of America wouldn't help because we were out of the extended warranty period by one year on a KNOWN CVT problem. Never again Subaru

Craig was absolutely fantastic to work with throughout the purchasing process of my new to me BMW…read moreX5 40i! We were at Lithia Honda getting an oil change and decided to drive around looking for red vehicles, specifically more so for my husband, when I notice the beachy blue color first of my X5. It had just been traded in and hadn't even been processed by the BMW team in Salem yet, but I checked out another one with different interior color they did have clean & we had previously rented an X5 during vacation to try, so we knew we liked the ride & tech. The service team got it cleaned up for me quickly, a few days, and we are very pleased with the price we paid, what they gave us on our trade in and their customer service throughout. Craig is very personable, honest and kind, so he was a joy to work with. Keith, made the paperwork easy to understand and explained all the benefits of buying a BMW & purchasing their warranties. Riley showed me how to set up my Apple Car Play, to register my vehicle on the BMW app and figure out some of the settings. He's a huge asset to his team! Everyone we chatted with at BMW of Salem was extremely polite, humble, helpful and pleasant. We will be back when it's time to trade our current vehicles in!

Very nice and friendly staff, very clean dealership, they also have free wifi and snacks for folks…read moreto sit comfortably. I traded in my old car for a new one, fair pricing for the exchange. They also got me to sign up for a Costco special life time oil change that can be use in any of their Lithia location that is totally worth it and can be used 1-2 times a year and the break even is ~8 years. I wish they were closer to Portland, however I am good with making once a year trip there, meet a friend in Salem, get all the oil changes, maintenance checks and recalls done in a day, much better than the wait times or dropping the car off for multiple days at the Portland dealer.

I had a fantastic experience with my recent new car purchase at Capitol Toyota. My sales contact…read moreBilly Hamill was always on point about taking my calls and questions, helping me reserve exactly the model I wanted, keeping me updated on the vehicle as it was in transit, and generally being an awesome person to interact with. Additionally, Jasmyn did a terrific job sourcing and coordinating the installation of the accessories I wanted for my vehicle in a timely fashion, and Carli was great to work with in the finance office, helping to make the paperwork quick and painless. Everyone did their part to make sure my new vehicle was in flawless shape and ready for me the day I arrived for pickup. Overall despite me being from out of town, the folks at Capitol Toyota went above and beyond to treat me right, they never put a foot wrong and there were no pushy sales tactics or shady nonsense. Whether you're local to Salem or out of state, Billy and the rest of the staff at Capitol Auto Group are hands down the people to see if you want a pleasant, hassle-free car buying experience! A+ all around!

We bought a new Toyota today. our salesman, Billy, was extremely knowledgeable and transparent. I…read morecould tell he had years of experience (he later stated 18 years). I felt like he was there to actually help me instead of just making a sale. It was refreshing! I highly recommend going to see Billy if you are looking for a new car! I received absolutely NO PRESSURE to buy! I cannot recommend him enough!

I recommended Dave Morton for a long time and even referred friends after buying my Ford Focus…read morethere. I never write reviews, but this experience changed that. In the past year I purchased two Jeeps from them. Since then I have spent about $9,000 in repairs. Around $7k on a Cherokee and $2k on a Compass, and both vehicles still have serious issues. The Compass now has combustion gases in the coolant, and the Cherokee needs a U joint. Between repairs and downtime, one or both cars have been in the shop for roughly six months out of the year and a half I have owned them. I reached out to the dealership about these issues and did not receive any follow up or support. My advice is to inspect any vehicle very thoroughly, especially around the 100k mile range, and pay close attention to reviews before buying. Based on my experience, I cannot recommend this dealership.

These guys get 5 Stars all Day. Cam is an awesome no pressure salesman. thanks Lisa Mread more

I would like to thank everyone at Lulay's Car Connection. They have the best customer service I…read morehave ever received from any car dealership. What wonderful and warm hearted people they have working there. I had the most wonderful experience buying my Jeep Grand Cherokee from their car lot. They stood by me and helped me every step of the way in buying my new car. I was in a car accident where my car was eventually considered totaled, it took me awhile to get everything settled with my insurance company. Through the whole process Lulay's stood by me and helped me through the process, they answered all of the questions I had for them. Thank you Lulay's for being so awesome and standing by me through my process. Teresa M.

Outstanding experience with excellent no hassle car buying. If you're in the market for a nice or…read morelimited edition used car, I can't recommend Lulay's enough. Jared was a joy to work with and I'm so happy I decided to take the drive from Vancouver to Salem to check them out. Go see them you won't be disappointed!!