I just got home from having the smog check on my car...very good experience. Professional,…read moreknowledgeable and fast! Cost includes certification sent to Sacramento. Great deal, nice people and I couldn't be happier I like keeping local people in business. We all deserve this.

Great service; same day service! Wonderful to have local service providers! Hate having to drive…read moreall the way to Chico.

Great service and friendly people, good place to go for a smog check!!!!!!!!!!!!!!!!!read more

Friendly and quick service. Was in and out in less than 30 minutes with an appointment.read more

Popped in for a smog, quick and friendly service…read more Can be funky to know where to park and they are busy but nothing unmanageable.

When I asked the office clerk about their diagnostic fee applying to services rendered, I was not…read moreprovided with a direct answer. The representative kept talking over me and she was very rude. She showed poor customer service skills by saying things like " we don't work for free". She also tried to insinuate that all the other customers understood her logic when in fact she never provided a direct answer to my question.

TL;DR - Sean is awesome. His shop is awesome. His service is awesome. Give him your money and save…read moreyourself the hassle of dealing with mechanic scumbags. Also he doesn't do the DMV stuff anymore because no one was taking advantage of it and it's too expensive at the moment/price of goods going up. So my man Sean can't justify offering it anymore. Sean's a certified badass. Went here this morning to get a smog for my car and it was about a 15 minute drive or so. I was the first and only there. Rolled into a vacant parking spot when Sean came over and asked if I here for a smog. I said "Yeah" and he asked me to park in the awning and he'd get me hooked up. I also came prepared with some Micky D's breakfast cuz ya boy was hungry. So anyway, fast forward 10 minutes and while I'm munching on my McMuffins, Sean and I are talking casually about stuff. Kitchen Nightmares is on and Gordon Ramsay is going in on some crappy chef. Sean's like "I'm pretty sure your McDonald's breakfast sandwiches taste A-1 compared to that restaurant's crap right now." In between our conversation he politely asked me to sign off and review what he was charging me for, didn't try to upsell me, sell me anything useless, or any additional fluff. He also didn't rush me out of there either. So I able to take my time and enjoy the deliciousness I had brought with me. All in all I spent about 15-20 minutes tops. The process was fast and easy. 15/10 would chat and chill with Sean again. Oh yeah and my car was fine. And I paid about $45 for the whole thing (smog check). "It seems like quality has taken a dive man, all these shops are trying to screw you out of your money. You come in for brakes, they try and sell you a tune up with it. On the shop's mission statements it should say in fine print under their BS commitment to customer service, 'We're also here to gouge and bone you out of every penny you own.' - Sean, Certified Boss, Norcal Auto Support this man, he's awesome.

Hands-down the best service I have received in the automotive industry. In years . I had a 9…read moreo'clock appointment to which I was 15 minutes early. He wasted no time to help me. I don't think I was there more than five minutes and that was just because I was asking in him questions that he's answered simple quick Ian's to the point.. my previous career was in AAA emergency road service so I've been to a lot of repair facilities for 37 years. I live almost 30 miles away even though there are places closer I will be going to him for sure... thank you so much for the great service Steven

I Called up with what I thought was a transmission problem on my truck, (not realizing he…read morespecialized in Japanese cars), explained what happened and what the truck was doing, he said sounds like a clutch and that he give me a call back when he had prices for both potential problems. He called back gave me the prices (which were were a bit less than I was expecting) and said to bring it in. I brought it in the next morning and told going there was no rush because his parking lot was full, he was obviously very busy, and I left him to it. I got a call 2 days later saying It was done and that it ended up being the clutch after all (which saved me a couple hundred bucks or so). I went to pick up my truck, he showed me the busted parts and explained what happened and then I was on my way. Overall, it was very quick and professional and one of the best shop experiences I've had, you can't beat up front, straight forward answers and decades of knowledge and you really can't beat a good deal for quality work. If you're thinking about giving them your business, just do it.

Took my Diesel Ford F-250 to get smog checked, staff are friendly, got me in and out in about 1…read morehour.

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

We really liked the people here and appreciated their honesty and diligence with our vehicle. We…read morewould highly recommend this business to friends and family. Excellent service, excellent quality, excellent value.

Hands down the nicest experience I have ever had at a mechanic shop. The guys working were so…read moreincredibly helpful I couldn't ask for more. So here's why : I came up to visit my best friend in Chico. I live in Southern California and drove 550+ miles in my old beat up Honda Civic. On my way home, barely 60 miles in on my voyage, my car started to overheat and I immediately had it towed back to Chico. I took it to these guys at Accurate Auto the next day, and they came highly recommended by a mechanic friend that didn't have time to look at my car. They said they would check out why it was over heating and needed it for a couple hours- no problem, any shop would say that, especially since they already had a few cars being worked on at the time. They had me sign a paper saying what I agreed to have them check out, it literally said "check for overheating", and an estimate of $0.00. (WOW- no one in SoCal charges absolutely NOTHING to look at your vehicle.) I get a call about 3 hours later and the mechanic said they did not find anything wrong with my car. They ran smog diagnostic checks to ensure my head gasket wasn't blown, checked the entire system for leaks or cracks in all the hoses and my radiator, checked the belts, fan, and ensured the water pump was working- nothing wrong. I was so glad to hear that nothing was wrong and the probable cause was due to low coolant and the 104 degree heat. So I came to pick up my car about an hour or so later and the mechanic told me the same thing as he did over the phone. He also said he let it run for 45+ minutes to see if it would overheat again, and still nothing. I told him how thankful I was that he looked and inspected my car for any possibility of it overheating again, especially since I live so far away. When I asked how much I owed him, he said nothing. I asked, "Seriously?!?" And he responded by saying "Well I couldn't find anything wrong with your car, how could I charge you for that?" I was completely in awe. I nearly cried because you cannot find that kind of kindness these days. I was scared that being a young female in an auto shop I would get taken advantage of and have them tell me various other things that needed to be done for a pretty penny, but nope, not with Accurate Auto! I HIGHLY RECOMMEND this place, because not only are they friendly, but they're HONEST. I could not have gotten this high quality of service back home where I live, and I appreciate this SO much. I was looking to pay anywhere from $40-$125 for this service, running tests and whatnot (a normal price for this kind of service in SoCal), but I walked away with peace of mind and a thankful heart for the people that run this business. By the way- I made it home safely, and the car ran perfectly. Not one sign of overheating. I can only thank the wonderful people of Accurate Auto for this peace of mind. THANK YOU THANK YOU THANK YOU! Seriously- if you need work done on your car, and want an honest job done, go here. They're 1000% worth it.

I really recommend this shop over les schwab, these guys know more and can do better. plus it's a…read morelocal small business that you'd be supporting.

They were able to take us immediately! They were extremely…read morekind, experienced & did it quickly. The shop was clean & organized & there was a cool place to sit while they helped me & my uncle! Call first! They took us without an appointment! #SMOGSavior

The guy or rather the mechanic was there working alone and he didn't have to stop and take care of…read moremy brake fluid but he did anyway and that pretty much going to make me a customer forever!