Stopped in today for a weird rattling noise after getting my flat tire patched elsewhere…read more 10/10 recommend. Car issues stress me out to the max. He called before fixing anything and I was able to pick up vehicle same day. Tom explained everything when I arrived and showed me pictures of the issue I was having (strut mount broke). Very grateful for the service and will be returning if any other issues arise. He didn't try to oversell anything. Car drives more sturdier than when I dropped it off!

honest, polite, get it right the first time...been taking my car there for years and never had a…read moreproblem with their service and repairs

A pleasant experience at an unpleasant time…read more Major car issues due to the extreme weather of early 2019. The car wouldn't start and needed to be towed to the garage. We found Dave and the team at Courtesy to be very helpful and helped us to determine the issues and find solutions. They were busy but were able to fit us in. I spoke to Dave several times as the diagnosis progressed. We discussed different options and talked about ways to ensure that the car was safe and to save money. I feel that Courtesy went above and beyond what I would have expected. I am happy to have found them.

Dave and his team at Courtesy Auto are some of the best I've ever seen. I've been to a handful of…read moremechanics, but tend to not return because I'm less than impressed. Courtesy Auto, on the other hand, has had me as a return customer many times now. Dave is honest and explains what the issue is in very basic English that is easy to understand. Every time I go I always know exactly what the problem is, how it'll be fixed, and how much it's going to cost me. His shop has made me want to continue buying VWs because I know I'll always have a great place to send them whenever an issue arises. If you have a VW you MUST go here!!

WOW! I can say that this is the best customer service I have ever had! I am a female who knows…read moreNOTHING about cars. I was on a cross country roadtrip when I started haveing engine trouble. I got to Madison, WI and needed the car fixed. I was terrified of being taken advantage of. All this was foreign to me as I did not have a car for most of my life. I called around to MANY transmission shops. When I found Midwest Engine Service I knew I was in the right place. From the get go, I was reassured by the kind voice on the phone. I spoke with the owner, Wayne. He went over the issue with my transmission top to bottom. He spoke in laymen's terms, so I actually understood what he was saying. Not only did I feel comfortable trusting Midwest Engine, they gave me the best quote and fastest turn around! Wayne kept me informed step by step, as I was still trying to finish my roadtrip. It seemed I needed a new axle, so I added that to the work order. Again, Waynes' thoughtful words and actions helped keep me at ease. When I got the call that the car was done, the price was even lower than the quote. This included the axle as well! I was so happy with the quality of work, the service and the trusting comfort they gave me. I was able to get back on the road the next morning. Finally, I was leaving Madison. As I was driving out of town that following morning, I got a call from Wayne. I instantly thought he was going to say they needed the car back or something. Why else would they be calling? It was Wayne. He called to make sure the car was running smoothly and that I had made it out of town ok. He then told me he also called to wish me a safe rest of my trip. I felt blessed. I had definitely found the greatest mechanic and team. They are just lovely, honest and have human integrity. Thank you Wayne & the team.

Long post warning. Bottom line is they ripped me off and will to the same to you. Dishonest, shady…read morebusiness practices. Battery warning light came on in my 2010 Toyota Camry. Stopped by O'Reilly auto parts. They used a small electrical device to check the system. It took them about five minutes. They told me the alternator was bad and needed replacing and didn't charge me anything for the diagnostic. I called Midwest and was told it would cost $750 to replace the alternator. The next day I had to have my car towed into Midwest. They informed me I needed to have a diagnosis performed for $189.99. I questioned that but they told me if it was not an alternator problem, I was going to have to pay for an alternator in addition to whatever they found wrong with the vehicle. I later contacted Meineke and they informed me an electrical diagnosis charge was $68. When Midwest called me, I was informed that it was going to be $850 to repair the alternator. I balked at that because I told him I had been told it would be $750. He stated he could "make that work." My suspicions grew. I went online to research what replacing an alternator entailed. I found two YouTube videos that showed how to replace an alternator in 15 to 30 minutes on a 2010 Camry. The alternator is held on by two bolts. When I went to pick up the car they charged me $506 for a remanufactured alternator when I could've bought one new for $329 from Carquest. They charged me $344.91 in labor to replace the alternator and two serpentine belts. Again, for 30-minute job. Total bill was $1176.88. Even with the Costco discount, it was a rip off. Jeff N.

I don't know what to say about these crummy reviews--nothing could be farther from my experience…read morewith Atlas. The Owners name, the address and the phone number were the same as the address and contact info for Atlas. I just moved three weeks ago from Chicago. This shop was CLEAN and well organized from my first step into the shop. Mike did the intake with me and my husband--we were both favorably impressed with the physical place; Mike's attitude and manners and what he told us about the projected time to repair and the possible cost. Every thing worked out well and my 20 year old Subaru Forester is starting and running well now. I'm glad I made it to my new home in Madison from Chicago! If other craft people in Madison are this well organized--and friendly--my husband and I will be very happy in Madison. Mike is "my guy" for car care in my new hometown! BTW--no cheesy photos in evidence there but there was an interesting collection of license plates--look for the one that says "BRS SCK" from Illinois!

This place is under new ownership and Tony and the boss know what's going on…read more These guys are good and very honest. The reviews that have been in here were from the previous owner. Give these guys s shot you will not be unhappy

Always very professional and polite and help me out when I must need it and take good care of my…read morecar! Thank you so much

Terrible service. Dodging calls not calling me back for weeks. If I could give 0 stars I would. Do…read moreNOT recommend!!!

Good honest folks! Bob was fantastic, he was super friendly and did a great job keeping me updated…read moreabout what was going on with the car and the repair was completed quickly and thoroughly, even picked me up from home when the repairs were complete. I can't recommend this place highly enough!

Phoenix Auto is one of the very few garages in Madison that is competent to work on older Volvos…read more Bob truly knows his stuff. Many customers have mentioned that he takes the time to explain the situation, offers solutions, and goes out of his way to help, rather than just taking your keys and later your money. Bob is a skilled mechanic who excels at troubleshooting, unlike many garages that rely on technicians who simply read computer diagnostics and replace parts. One downside to being such a great garage is that the turnaround times for repairs can be longer than those at larger garages with more technicians on staff. technicians.

RESPECT AND INTEGRITY!!!! If you are looking for frills like…read morelittle snacks and a free car wash, keep moving. But, if you're looking for a car repair shop that treats you with RESPECT and INTEGRITY, you've come to the right place! Marcus takes however much time is needed. He lays out all options, doesn't mince words and is so obviously passionate about his work, your car, and making sure, you will be as safe as possible on the road! I no longer dread bringing my car in for service! Just bring your own pretzels and soda. You won't regret it!

Super helpful, fast, and friendly service. Glad I found this place! They seem very trustworthy.read more

Excellent service and price. Got me in the day I called. It seems I need more characters to post…read morethis review.

I would give them more stars if I could! I had a 17 year old vehicle that I brought in for an oil…read morechange. The mechanic noticed that my car's subframe was nearly rusted through, along with a bunch of other work that needed done. Due to the subframe, they recommended I have no further work done on the vehicle, and that I stop driving the car immediately. They literally said, "Do not put another dime into this car. Buy a different car." They could've "fixed" my car and made a lot of money, but they were honest. When I buy another car, I will bring it here!