I've never had hair problems before I started visiting this salon…read more
Disappointed time and time again. I moved from Hawaii and was looking for a salon that specializes in quality hair care and a stylist that had experience with blondes. I did countless hours of research before deciding to come here, and I regret it deeply.
I sent numerous photos of my hair, and how I liked how it was- just was moving and was looking to have the same hair highlights and overall color. Every-time I left the salon I was disappointed and felt worse than when I came in. I don't like ashy tones on myself, and every. single. time. I would voice I don't like this color, it's too ashy, and the stylist would just dismiss me and tell me that it's blonde and made me feel belittled to where I felt like my own opinion of my hair didn't matter.
I've never left this salon happy with my hair, I've voiced my concern multiple times, but the atmosphere here doesn't feel welcoming if you voice your concerns so why would you want to go back for their "one week" guarantee.
Shame on me for continuing to go back, I felt that if I kept giving it a shot maybe eventually my hair would look how the photos of my actual hair was before I moved, but low and behold, my hair is currently darker than my natural hair color..
My most recent visit is the reason for the review, and the reason I will not return, and encourage others to be cautious before choosing this salon.
I came for a partial highlight, days before being in my best friends wedding to get lightened up before the big day.
What a disaster. Immediately the stylist greeted me and said my hair was green( I disagreed), and asked if I've been in a pool- I haven't, as any blonde knows don't mix your hair with chlorine.
She then asked if I had moved, which I had. I then explained that we had a brand new water filtration system installed, as well as a softener but she insisted that the well water caused my hair to be "green"
Then we proceed, a few hours later I end up with my hair in a slicked back bun, because they can't get my hair untangled. I was sent home with my hair in a sopping wet bun and told to come back tomorrow. Never in my life have I heard of a salon sending you home and being told they'll fix it later.
Needless to say. I went home crying. I called the company that installed our water system, they came out to our house the next day to test our water. Water results came back in, our water Ph, iron levels, etc were better than that of city water... so I'm not sure that my well is to be blamed for how wrecked my hair came out leaving this salon when I've had well water my whole life and my hair never ended up this tangled in my life.
I rearranged my entire schedule to come back the next day, they shampooed me, and my hair was dark and ashy... surprise surprise. Disappointed yet again.
I went to 2 other highly rated salons in the area to get a consult and another opinion, needless to say they completely disagreed with studio 101 assessment of my hair and did not think my hair had any damage from well water and I showed them the results from our water test.
Thankfully I was able to have my hair fixed and highlights put back in from another salon.
After paying thousands $$ and numerous visits being disappointed, voicing my concerns- yet being dismissed every time I will not be returning and I would urge others to be wary.