Ken Miller was the person who helped us and he was wonderful, he went above and beyond! We ended up…read morebuying 3 mattresses, 1 king and 2 queens. Ken showed us all the different qualities and kind of mattresses, explaining all the honest facts and comparing prices. 100% recommend this store, Ken gave us a really great discount and even mattresses covers for free!

My daughter has recently moved to Carmel and needed to buy a mattress. She asked me to do some…read moreresearch for her and I sent her here based on the great reviews. She went in on a Friday afternoon and Ken spent time helping her. What was wonderful was that he showed her different mattresses at different price points. She ended up buying a Saatva mattress that was a comfort return. Ken educated her on the process of what happens when Saatva gets a returned mattress. (We have a Saatva mattress that we ordered online and can attest to the great quality.) The price they paid compared to purchasing direct from Saatva was amazing. She also purchased a box springs and rails. Everything was delivered the next day. It was a seamless purchase and they couldn't be more thrilled. Thank you, Ken, for taking great care of my daughter.

We went in for a queen-sized mattress to replace our old one, which wasn't that old but was a piece…read moreof junk. I really dislike buying expensive things, only to have to buy that same expensive thing again soon after, which is why we shopped around a bit before landing at Long's Mattress. I wanted to buy a mattress that would last a long time. From the get-go, the sales person was hands off and let us try the different mattresses without pressuring us toward any particular one, or upselling us on anything. When we asked for his opinion, he was honest, and honestly, our whole mattress buying experience was very simple and stress-free. The prices were great too -- we paid way less than we had budgeted for, and we got the mattress that we wanted. We were in and out in about 30 minutes. They delivered our new mattress in a little over a week, and we have been satisfied ever since. It's been a little over a year since we got the mattress -- I wanted to wait a while before I left a review just in case. But I have nothing but great things to say about Long's Mattress. I'm hoping we don't have to replace our mattress for a while, but when we do, I'll definitely get one from here again.

Now they are trying to have my reviews removed when I'm an actual customer they refuse to helpread more

Be aware. I bought a mattress and they delivered cheap poor different mattress. Watch tag…read moreinfo!!!!! They were informed. Acted all we didnt know ee sorry. 3 weeks later that is still be offered on floor & they dont hsve that one. 2nd matt FAILED COMPLETELY. THEK CANT MAKE IT RIGHT. 4 OPPORTUNITYS. DONT HAVE A USABLE BED. they have misrepresented items, mislead, and lied too. WARNING ITS ABOUT MONEY. also check it out. Not a family owned business??

We bought a king mattress from Havertys last year and ended up giving it to…read moreOur son as it wasn't as hard as we needed after a few weeks on it. However we just went to this store and Jenny was amazing .. like meeting an old friend even though we'd only just met.. she helped us so much and gave us some great advice .. very very happy and looking forward to our new mattress!

Well stocked, organized and spacious show room. Misty is a helpful engaged sales associate. Prices…read moreare competitive and in many cases less than large corporate furniture stores. Added plus, Martin's is a small business that will actually repair a furniture piece if needed. They have their own delivery team who are professionals, a rare thing nowadays. What makes Martin Fine Furniture truly unique is the willingness and ability to make things right when not everything goes 100% perfect. That's the difference between a national store and a small business which wants to be around the next century.

Horrible customer service! Was told the furniture i ordered looked like the one on the floor and it…read moredidnt!

I went to Bob's 2 weeks ago and I couldn't stop thinking about my experience, so I wanted to share…read more I went in with my boyfriend to look at some furniture and all the salesmen were very nice. Justin in particular was great. Well after talking with Justin we found a beautiful green couch and he was very helpful. I then realized when we were leaving, I dropped my card somewhere in the store. Justin helped us walk around the whole store and we couldn't find it. I admitted defeat and we left. Justin then runs out to the parking lot because he found it! Great customer service and we will be back because of him.

I ordered a couch/love seat combo online. had to wait 3 weeks before I could pick up just to take…read morethem home and they both were damaged. I called the store and the customer service was terrible. I finally had to end up calling their main corporate customer service line. Apparently they are going to send me a new couch/love seat however I received no confirmation so fingers crossed they don't bone me more than they already have. Also when I ordered online the sales guy called me and said the couch was ready for pick up however the love seat had to be ordered. He offered for me to get the couch now and come back for the love seat. I said I'd prefer to get them at once, his response was "well the couch may be gone by the time we get the loveseat" what???? I literally just paid over $1000 dollars. you can't hold it for me ??? Never doing business at Bone again

Cole and his sales staff were very helpful and patient with us. The delivery crew was…read moreknowledgeable and respectful. A wonderful experience overall, and a wonderful new bed.

I want to recognize Cole. His deep knowledge of the products and genuine care for our needs made…read morefinding the perfect mattress a breeze as well as in our price range. He found us the best deal on the mattress that we loved. Cole's friendly and professional demeanor made the entire experience enjoyable and stress-free. We are now sleeping better than ever and highly recommend Cole for anyone in search of a new mattress. Thank you, Cole, for your exceptional service!

If you want the rest of this review in a nutshell:…read more If you are looking for a bed make sure that you look at this place first. Their customer service is fantastic, the quality is great, and they will go out their way to help ensure that you get what you need. Yesterday, I was in a pinch and needed a twin size mattress, box spring and bed frame either the same day or next morning. Long story, short my grandpa was being moved to a new room at the assisted living center nearby and needed to downsize his bed. After searching for several hours, sending out several emails, and making several phone calls explaining the situation I only received one call-back. That call-back was from Henry with "BMC Mattress" . Henry went out of his way to help me - he gave me every discount he could find, he ensured that the bed would be delivered that evening, he delivered the bed with his own vehicle, and even offered to put the bed frame together himself! After Henry moved everything into the room for me I got the opportunity to speak with Henry for a few moments and he mentioned that they are new in the area. The takeaway from this drawn-out review is that, if you are looking for a bed make sure that you look at this place first. Their customer service is fantastic, the quality is great, and they will go out their way to help ensure that you get what you need.

We are very happy with the murphy bed. It is great quality and we can see that it will last years…read moreto come. Even though we were a bit intimidated after seeing the large boxes, everything fell into place pretty quickly. The set up was no trouble for 3 adults, the online videos and instructions were very helpful and easy to follow. Thank you for manufacturing such a sturdy and attractive piece of furniture. This compliment is coming from a German, and we are certainly "picky" and expect high quality. You delivered!

My wife ordered a Bedder Way murphy bed for her office so that we could have a bed for when company…read morecomes, but she needed something that would not be in the way when using her office, so this was the perfect solution. I was a bit overwhelmed when it arrived because it required a fair amount of assembly and I've had bad experiences in the past; not from this company but with other products. Oftentimes products that require assembly do not come with good clear instructions. Or the parts are poor quality; threads strip, things break when you try to put them together, etc. I also don't have a great deal of patience when trying to work through projects like this because of lack of customer support or proper instruction. In the case of our Bedder Way bed, however, I was pleasantly surprised. It was still a bit of a project, as it took me over 3 hours to get it all together, although I was working at a somewhat slow, methodical pace as I followed along with the instructions. Whoever wrote the instructions deserves a Pulitzer prize because they could not have been more clear. Everything was explained in such a way that there was no confusion about how things were going to fit together. Parts were all clearly labeled with photographs. The instructions were careful to point out what the user needed to watch for before proceeding to the next step. Adequate warnings were given along the way, such as needing at least two people to lift the frame into place when mounting it to the wall and making sure you have it securely mounted to studs in the wall, or have another method that is equally secure. The quality of the wood and all the individual parts were top notch. I can't believe that such a project came together without me getting frustrated with the process at any point.

We were in your store with my differently -abled 47 yr old adult daughter. We were so very…read moreimpressed with the kindness that the salesman showed her. She is difficult to understand and he treated as he would any other able-body adult. He was kind to her and kind to us. We are happy to support local businesses and always pleased to know the mattress is made in Indiana. We appreciate his patience with us. Thank for a positive experience. Anita and Paula

Excellent experience from start to finish. We were extremely appreciate of Dennis's assistance, as…read morethis is a pretty big purchase for something we don't have a lot of experience choosing our best fit. He was extremely knowledgeable and helpful -- the first mattress he suggested is the one we kept coming back to -- and not pushy at all. Delivery was flawless, in and out in just a few minutes once I showed them where to bring it in. Hopefully we don't need to stop in here too terribly often, but the next time we need a mattress I won't hesitate to return to Long's. Proud to support a local business, and even better our mattress was made in Indiana as well!

Had a OK experience. The staff were friendly enough and we were able to buy a Helix mattress for…read moreslightly less than online. The problem is you get locked into their exchange policy where you get a single exchange and no refund option unless you cancel your purchase before they order it (e.g. 24-48 hrs). If the exchange mattress is cheaper you only get store credit back. Communication was also pretty lacking. A week went by after ordered our mattress and no updates. I had to call to find out they were getting tracking numbers the. No updates for another half week even after they got the number or the anticipated delivery date, they just call to schedule once it's in store. We ended up not liking the Helix so exchanged for a Leesa which isn't once of their vendors so they had to reach out to the company and again no updates for another two weeks unless I called. The company that exchanged our mattress went smoothly and people showed up when they said they would. Overall, i like supporting local businesses but I honestly would've been better off just ordering from Helix's company directly since i would've gotten a full refund regardless of what my subsequent mattress ended up being and would've gotten tracking numbers directly instead of a middle-man. This place would be fine to order from if you're in love with the mattress but if you're hoping to trial a mattress for a few months or ordering from a online retailer, you're better off somewhere else.

My husband and I were looking for a mattress, so we decided to check out Mattress Superstore on 31…read more(next door to Ashley Furniture). We walked in the store and heard the door chime go off (ding dong). One foot in the door and I smelled tobacco. The tobacco smell was quite pungent! I don't know who was smoking in that store, but it's nasty!! As we took a few more steps in the store, my husband noticed a guy asleep on a mattress!! Yes, that is correct.....the employee was sound asleep on one of the mattress against the wall! He was so sound asleep that we heard him snoring!! Obviously the door chime did not wake him up when we walked in. My husband and I both turned around and left the store in shock! The door chime went off again as we walked out, I have no idea if that woke up that employee??? We got into our car and left to head over to another mattress store to make a purchase. This store is sketchy as all get out!