SleePare Mattress let you try online mattresses in person. They have several popular online brands, including Helix, Nectar, Avocado, Milly and more. They are very helpful comparing different brands and styles. If you are thinking of an online mattress and want to give it a try, make an appointment at SleePare. read more

Aidin has been a great help when we needed to choose our mattress. He is knowledgeable, patient, and approachable. He asked us a few questions to make sure we chose the right mattress and we believe we have! The prices are also as low as they would be online. Highly recommend this location! read more

Sleepare - SleePare location! - Mattresses Near Me - Chicago, Illinois

We are moving and came in to try out a few King sized beds to upgrade from our 100% memory foam Queen mattress. Nate was super helpful, gave us time and space to narrow in on our top picks, and then provided exactly the info and advice we needed to decide on the right fit. Ended up going with the Helix Birch Luxe and we are very excited to get it home to our new apartment read more

Aidin was a huge help in picking out my mattress. He was extremely knowledgeable and got me an amazing mattress at a great price.

This place is a complete scam. We were lead to believe 120 night sleep satisfaction guarantee also meant a return. You CANNOT return ... and the sales team leads you to believe you can. On top of misleading us, after reviewing my invoice the next day I emailed Adam saying that I believe he ordered the wrong mattress. No reply. Then they emailed saying my mattress was ready. I figured okay, I can exchange or return so I will figure it out. Well, our mattress is not what we ordered. We have been so upset with the customer service after they received our 4K that we just wanted to return. I got a call from Bruce saying they do not return. I explained the whole story and how have been mislead and no replies to our concern over the wrong mattress ordered. He did not care. Order directly from the mattress brands because they DO return. Sleepare does not and their sales team is a bunch of liars. read more

Sleepare - They shouldn't have exchange/return policy if the DO NOT a return! - Mattresses Near Me - Chicago, Illinois

One of the best experiences I've had buying a bed. I worked with Aidin and he was extremely knowledgeable. He was not pushy at all and led me in the right direction for exactly what I needed. Life time customer here! read more

Sleepare - Show room! - Mattresses Near Me - Chicago, Illinois

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Aidin was amazing at helping us & found us the best deal out of any store in our helix midnight luxe - made the buying process so easy for us. 10/10 experience / we will be a lifetime customer! read more

Aidan was AMAZING. Helped us find the perfect mattress that was right for us. He assessed our posture and made sure the bed was right.

Had a great experience working with Nate. I had a lot of time to try out the different mattresses, and he provided a lot of helpful advice without any pressure or upselling. He knew that I was sans mattress in my new place and made a note to ask that my mattress be shipped ASAP, which was a nice human touch. The mattress and pillow came in a very reasonable time frame. Nate reached out to check in soon after my mattress was delivered to make sure everything was okay, which was also very appreciated! read more

I hate to use the word scam, but I really don't know how else to describe my experience here. Everything at the store itself was lovely, from the ability to try tons of different mattresses at no obligation, to the friendliness of the person working at the store. And that's where the positive ends. We purchased a mattress the same day as our visit after trying a dozen different beds. We were impressed and also intrigued by the significant in-store discount. We were told the bed would ship in 3-5 days and be at our home no later than a week. A week goes by...nothing. Call the store...oh wait, the phone number provided isn't for the store in Chicago, but rather their original location in Miami. Interesting. Send an email to the store associate. My email wasn't responded to for three days, and when it was, it wasn't by the person at the store, but rather someone at corporate who tells me the mattress that was in stock when I purchased it actually isn't in stock, and to wait two weeks. Hmm. We wait two weeks. Nothing. Finally get in touch with customer service. The mattress still isn't in stock, it'll be two more weeks. At this point, I decided to just cancel my order. Long story short, after several phone calls, email follow ups, and the threat of a credit card dispute, it took a stunning two weeks to receive my refund. Sleepare seemed too good to be true, and unfortunately, it turned out it was. There's a bunch of positive reviews on Google, but so many of them are in-store reviews attached to a free pillow. Sift through and you'll find half a dozen experiences similar to mine: no customer service, shady sales tactics, and weeks-to-months of waiting. Bottom line, go in to test out the mattresses and buy them direct. You'll pay a little more, but at least you'll get your product and actually have a line to customer service. Never again. read more

Ordered a mattress and waited two weeks, called and asked for delivery update. Next day being told the mattress is being discontinued. Now I have to restart the whole process. I think I deserve a compensation for something you sell to the customer and the customer paid and waited, called and being told it's discontinued at the end. Update: it's have been more than two weeks and I still haven't received the refund. read more

Please use caution with this business. My fault I didn't read the contract, but like who uses a contract to purchase a bed mattress; 1st red flag. Then they tell stories to get you to buy, that you can return, but you can't. Wish I would've NEVER bought from them. I feel totally swindled. read more

Great showroom experience--but a deeply disappointing order process. While my in-person experience at the Sleepare showroom was excellent, placing my order through them instead of directly through the mattress manufacturer (Helix) was a major mistake. I strongly recommend ordering straight from the manufacturer's website. Sleepare misinformed me that I could select a delayed shipping date. When I followed up near that date, I was shocked to learn that they had only just placed the order with Helix--something I could have done myself weeks earlier. It became clear that Sleepare acts more like a middleman than a true retailer. Customer service has been chaotic and unreliable. I've received inconsistent answers from different representatives, and they've failed to respond to multiple emails (four sent over the last four days, none answered). Phone support is polite but ultimately unhelpful--representatives make assurances they don't follow through on. One agent told me they'd contact Helix right after our call and send me an update by the end of the day. The next day, I spoke with the same person who admitted they hadn't even reached out. As of today, I've been without a mattress for nearly a week after my move, with zero clarity on when it will arrive. Truly poor service. Do yourself a favor--buy directly from the manufacturer. read more

My wife and I recently visited the Chicago Sleepare location and Kirsten helped us find the mattress most suitable for our particular needs. We decided to purchase a MLilly PowerCool medium mattress, in Queen size, after Kirsten carefully explained the attributes of different brands and we tested them. Kirsten is very knowledgeable about the products. We found her to be very professional and pleasant. We like the fact that visiting Sleepare enables customers to try out different mattresses, which are available only online. read more

Bruce from SleePare still hasn't refunded me the $1k I am owed. He keeps saying that he has everything he needs to refund me, and I still haven't gotten any refund or refund receipt. I may need to call my credit card company and issue a dispute if this issue persists. Love to avoid the hassle. Thanks! **UPDATE** I heard back from Bruce today, and received noticed that I got a refund. I'm giving two stars back to account for this solution, but to also make it clear that SleePare needs to do better with their after-purchase care. Thank you! read more

This place is a joke. Please do not purchase from here. Trust me, they will make your showroom experience amazing and you will leave feeling that your concerns were heard and excited about your new bed. However, the second you need to interact with their customer service, that's when it all goes downhill. We were promised the same return and exchange policy as purchasing direct from the brand along with an extra 50 days within the sleep trial, making it more inviting to purchase through Sleepare, rather than the brand itself. However, the minute you need to initiate that return, they suddenly start claiming that they are exchange-only. Then they take over a day to respond to every email and conveniently never address anything real when they do reply. Why would I have ever chosen to purchase through your brand when going direct gives me the flexibility of returning for a refund? Their claims are simply nonsensical, since their entire sales pitch is based on offering a more generous and flexible policy and price compared to purchasing direct. If you check the reviews for the New York and Miami locations, you will see tons of other customers who have had similar experiences with this company. Everyone is incentivized to leave a good review when they leave the showroom since that is where your good experience with this company will end. Almost every bad review that has been left for this company was updated after initially leaving a good review thinking this was a trustworthy and reputable brand. Stay far away. read more

Showroom experience was lovely but God help you if you need to return or exchange as the process is PAINFUL. The responsiveness from "customer service" can only be categorized as "customer avoidance". I can also confirm the other review that refund processing is horrible. Once my refund was processed - WEEKS after promised - it was short approximately $500. Something isn't right here. After a great showroom experience be prepared to be over promised and under delivered at every turn. read more

My husband and I had been looking for a new mattress at various places. We researched many customer reviews, Reddit pages, and social media reviews prior to our purchase. The process can be overwhelming. We had been to 5 different stores and of all the places we tried, SleePare was the most comfortable experience. Aiden was patient, knowledgeable, and helpful with the process. We had been to other stores and felt overwhelmed and pressured, but SleePare made us feel at ease, had many different options, and luckily helped us finalize our decision. They also honor any online discounts offered. Aiden helped give us the information needed to make a fully informed decision and we are thrilled with the experience we had. We also appreciated the sanitary measures they take to help make the experience better. Additionally, it was great that they had many "online only" options which was extremely helpful. If there are others in the process of mattress shopping, I highly recommend trying out SleePare as a reliable option. SleePare really delivered the experience we needed to feel ready and confident in our decision. read more