I was charged $15 for washing my face with one of the rags they provided to me. Never in my life have I ever been charged for something like this. I always rinse and clean all makeup off the rag when I use them and I still was charged. If they don't want guests washing their faces with their rags, they need to provide makeup towels. On top of that, paint was peeling all over the bathroom ceiling and the AC unit was so loud I couldn't sleep with it on. Won't be back. read more

Ugh Idk where to start. They took $1250.00(????) off my credit card for incidentals that I still haven't gotten back. The very expensive room was lacking all essentials you normally find in an SLS or any hotel. There was no DND sign in my room so people just came in whenever if I didn't have the extra lock on the door. The window to the balcony was so gross i could have written "Wash Me" w my finger on it. I won't go on but you get the idea. I'd never stay here again. read more

Altitude LUX Brickell - Hotels Near Me - Miami, Florida

!!! WARNING: DO NOT STAY AT THIS HOTEL !!! For even one night if you want to get more than one hour of sleep. The hotel sits over directly over a club they have no responsibility for, or discretion over. The club has no consideration for the hotel patrons seemingly playing the worst selection of "music" at maximum volume from opening to closing at 4 AM. It's as though every song was chosen to maximize window rattling bass lines and vocals. I imagine the equalizer on their set up has the treble turned all the way down and the bass turned to the maximum levels. I happened to be in room 201 which was ground zero for the assault I endured until after 4 AM. It was impossible to sleep because I didn't happen to be comatose at the time. I don't understand how the hotel can, in good conscience, sell any room within earshot of the club. I wouldn't pay any price, or even accept the room for free, to be subjected to the endless barrage for another night. read more

Basics are top notch, location, washer dryer, huge room, nice bed... great bathroom. Negatives... small lobby, most of the building, even the entry area is dedicated to the adjacent condos... so hotel guests are second tier citizens... not a great feel read more

Anyone who is anyone has surely seen the impressive "chest" art located at the front of the SLS Lux situated in Brickell. Here is some information regarding this hotel. At the center of it all - SLS LUX Brickell takes its standards of style, luxury and service to transform Downtown Miami's skyline. A feast for the senses. An original blend of sophistication and playfulness. A hotel with elements of creativity and community featuring 84 rooms, world-class décor by Yabu Pushelberg, unforgettable dining, an incredible pool deck, exclusive access to the Back Of House and global concierge - SLS LUX Brickell is an irresistible retreat in the city's center. read more

Altitude LUX Brickell - Hotels Near Me - Miami, Florida

Love the location and the rooms are nice. This should be a 5 star review BUT 3 things happened that made us VERY upset. We came home the first night and asked for 2 bottles of water and the woman at the desk said she didn't have enough and couldn't help. Then last night my wife asked for another chocolate that they gave us the first night since it was late and the woman said she couldn't do that either. She said they never have them. Then how did we get them the first night? Really? This is a high end hotel? The third and final was asking for a late check in. She told me again NO, the hotel was booked and couldn't extend it the hour we wanted. 1 hour? Really? It's one thing if we're asking for something outrageous but 1 hour late checkout, an extra bottle of water or a simple chocolate? Most highend hotels would say NO PROBLEM. SLS needs to learn customer service. Otherwise, they will keep this 2.9 average star review. We had a great experience with our check in manager, he was helpful and the room was nice but the rest was horrible. Please get it together! read more

Bad service at bar, guy with glasses didn't want to take order and gave nasty looks he's gay but definitely sensed racism from him.

The SLS Lux Brickell is in the heart of downtown right across the street from Brickell City center. There are great views of Brickell city center from the amenities deck (9th floor where the pool is). A couple things to note: 1. The hotel room is very large, beautiful, and stylish. However, the sink in the bathroom had bad plumbing and the water would not go down so we had to use the kitchenette sink to brush teeth, etc. 2. I went to the pool around noon on Saturday, as expected all of the cabanas and lounge chairs were taken. Everything is first come first serve. I went again at 9am when they opened the pool to get a cabana spot- luckily they were all open. When I tried to get a towel for the cabana, the hotel had no towels and said I had to wait until around 12-1pm when they bring out the fresh towels. This was at 9am ... how does a hotel not have any towels for its guests. If I'm paying $2000 for a weekend at a luxury hotel, I expect at least towels. I had to sit on the dirty cabana cushions until literally 1pm when the fresh towels were available. 3. Food service was decent at best. 18% gratuity is included so don't expect anyone to be attentive of you. I ordered a drink and some food and the drink came about 15 minutes after the food... 4. The hotel does not have a business center. I had to work Monday morning and was looking for a moderately quiet spot to work and they advised me to go outside to the couches on the 9th floor... which is where the pool is. Hardly a professional space to work. The hotel receptionist then recommended that I go to the SLS brickell that was 4 blocks down the road to use their business center. When I got to the other SLS, they sent me to the 2nd floor lounge (because they also don't have a business center). This lounge was very dark with music that was a bit too loud. Overall, I enjoyed my time but I expected more for the amount of money I spent and for the location. Downtown Miami holds high expectations and I expected more from the SLS Lux Brickell. If you're going to splurge for a 4.5 star... just go for the 5 star to avoid disappointment. read more

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We checked into a suite on Thursday and the front desk was super sweet and kind. Our two bedroom, two and a half bathroom suite was immaculate with all the amenities (espresso machine, washer, dryer, ironing board, iron, stocked mini fridge, sink). The room was cleaned everyday and stocked with towels. The pool was great, and surprisingly dead when I was there on Friday afternoon. It is in the heart of Brickell and walking distance to a lot of hot spots in Miami. There is also a high end outdoor mall that is across the street. read more

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Great place. Spacious and good atmosphere. Outside seating is neat too. And we were lucky that Teddy (previous manager of Radio Bar) was working and he didn't even have to ask what I wanted, he knew already I wanted my favorite mojito:) Drink was fantastic. Teddy wins cocktail making competitions everywhere so if you have him making your drink then you just can't go wrong. Only minor point about this place is the bathrooms. There's only 1 for each gender. It causes a wait sometimes. read more

Altitude LUX Brickell - Half finished mojito lol the best - Hotels Near Me - Miami, Florida

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The SLS Lux is a beautiful hotel. Our room was nice, the balcony was large & there was plenty of space for lounging there and in the room. There was a fridge, microwave, washer/dryer and plenty of storage for snacks. The shower was large & had a waterfall option as well. The only reason I wouldn't give the SLS Lux 5 stars is because there was a fruit fly/gnat issue. Which was unacceptable. Other than that the experience was fabulous. read more

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SLS LUX Brickell Hotel in Miami is a great place to stay in the middle of everything. I really like the location and everything that they have available here. The staff here is very accommodating and makes sure that you have everything that you need for the best stay. read more

Altitude LUX Brickell - SLS LUX Brickell Hotel - Hotels Near Me - Miami, Florida

*Ladies Beware* SLS Lux will charge you for their towels if you get Makeup or Tanner on them!! They claim it's an "Incidental" and don't tell you otherwise until you check out- $20ea towel!! Will show you before pictures but not ones after said wash. Spoke with multiple managers, asked common sense questions, and find this audacious. Make it make sense!! read more

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Don't eat the food here. They obviously have no care/quality control over their food. Never in my life have I been served chicken this undercooked. They hardly apologized and acted like it was no big deal. read more

Altitude LUX Brickell - Raw chicken fingers - Hotels Near Me - Miami, Florida

Stayed at this hotel from 21st to 23rd. Called concierge to order towels, had the do not disturb sign up. The man walked into the room and dropped the towels off while my gf was in the shower. I questioned the individual In the hallway after this happened and was furious. He saw the do not disturb sign and heard the shower on and still proceeded past the shower to drop off the towels. My gf felt violated and no action was taken against the individual. Furthermore, this hotel tends to condone this type of behavior and covers situations like this up to their liking. Do not recommend women staying there as I am unsure of how creepy their staff can be. Was told I'd be contacted by upper management, never was. Be aware of this place as a motel may be better. Individuals involved Kim Lazarus management Mario manager Talia front desk read more

My friend visited from NY and was staying at the SLS Lux. I spent one night with her and it was great. The room was really clean and spacious, as was the balcony. I loved the decor and design of the room, it was modern yet charming, it felt "lux". We went to the pool and the pool staff was...slow. Explaining how many chairs and the preference of bring in the sun felt like we were talking to a wall, it was honestly a bit wierd. The bar staff & DJ, specifically Davit, was a dream!!! Kind, fast, && fun!! Two things that surprised me: the drinks were not super expensive & the garlic parmesan fries are AMAZING. The fries & Davit literally led me to write this review. read more

This review is specifically to complain about the SLS LUX Brickell property and unit #212. The property and unit #212 has refused to refund our money during COVID Pandemic Crisis. My girlfriend and I booked this property for a long weekend stay/vacation (dates booked for April 2020) before the COVID pandemic struck the United States. We paid a 30% upfront deposit to secure the unit/property since we were so excited to visit Miami. Once the pandemic hit in March and all flights and travel was grounded nationwide we reluctantly cancelled our trip as we were so excited to go on vacation but COVID was at the highest point causing travel to be cancelled. I've since called several times to request a refund for our deposit and the SLS LUX Brickell and unit owner of #212 has refused to refund us. In times of a national and global pandemic/COVID, I'm shocked at the heartless and unethical behavior of the SLS LUX Brickell property and unit #212 to not refund our deposit. I would never stay with a property, SLS LUX Brickell that opts to keep money from customers during a global pandemic and crisis. read more

I stayed here in February 2019. While the stay was great, I checked out and found a few days later an exorbitant change from the hotel restaurant placed on my room. I tried endlessly to get management on the phone to no avail and once I did, I was told I was a liar trying to evade payment and that I came in with a family into the restaurant based on camera footage, despite the fact that I had several people who could attest to my whereabouts at the time of the charge and that I do not have a partner or child. Moreover, no tangible proof was provided to me about the charges and I was given the excuse that there would have to be legal barriers to attain them. To Teddie and the rest of the management, I am appalled at this behavior, and the lack of trust in customers. To anyone hoping to place false charges, rest assured knowing that it is pretty easy to pass charges in the hotel restaurant without any accountability. read more

The hotel valet, stole money from my car! I have been attempting to have my money returned to me, but SLS LUX doesn't seem to care neither does USPARKINGINC! read more

This is just a review of the valet. I have lived in the building for three years now. The valet is horrendous. The manager of the valet accepts bribes from Steve will do it. One of these bribes is a Rolex watch that you can see be given to the manager in a YouTube video. The valet drivers do no take care of the cars they drive. They speed up the ramp with Bugattis and Ferraris as if they were their cars. Lastly, last week I caught 2 workers smoking weed in the parking garage. I have informed the police and I have made a personal complaint. DO NOT TRUST SLS LUX VALET!!!! read more

I had a two bedroom suite for 6 nights at $1,300 per night (over $8,000 after taxes). Upon entering the room we were greeted by the smell of marijuana. Not like when you're walking around and you get a whiff, but it smelled as if someone had just hit a bong... 20 times. We tried to work past this as the hotel did offer to move us, but we were running late to our meeting and we figured the smell would go away--it didn't. Later in the evening we sat down for a snack at the dining table and found cocaine thrown around all over the couch too. Also, the floor was pretty dirty with whatever the last guests left on the ground. It looked like dirt and more cocaine just spread around the place. After the second night (on the third day) we contacted the front desk to let them know the housekeeping hadn't done a good job as they hadn't even thrown out the trash since we arrived. On the third day the master toilet also suddenly overflowed. I had to cut off the water to the toilet and throw towels all over the place to try to stop the toilet water from flowing everywhere. I contacted the front desk and they sent a guy with a plunger to fix whatever was wrong with the toilet... ... and they sent housekeeping. All they did was pick up the wet towels and left. They didn't wipe anything down or even mop the floor. They left the floor wet... with TOILET WATER. I had to call them again to let them know this was completely unacceptable and unsanitary. They came back with wipes... not a mop. Basically, the room got filled with food and trash to the point that on the fifth day we just accepted that housekeeping wasn't going to do anything to an acceptable level and started cleaning everything ourselves and put the do not disturb sign on the door. After leaving the property I e-mailed management about all the issues. Stephanie Corrales, the front desk supervisor who responded, instead of realizing that I have been staying there recently numerous other times, always getting a two bedroom suite, and appreciating our business proceeded to tell me housekeeping couldn't do anything because we had the DnD (do not disturb) sign on the door most of our stay. This was NOT true. We put it up the last two days because it was more effort to contact them and wait for them to ATTEMPT to tidy up the room than us doing it ourselves. Her solution to all the issues? Refund us facility fees of about $200. Not any discounts on future stays. Not removing some of the nights from the bill. Not a phone call to inquire about the stay and how they could make things right. This is completely unacceptable and unless they follow up to make things right I will NOT be staying there again ever nor will I ever recommend the hotel to anyone again... read more

I had a nightmare experience here. Imagine you give the valet your prized possession to put in the trunk while you walk around only to find the horror that they put them in the back of a Ford Explorer rather than a Rolls Royce. Somehow, the valet ticket registered under that guest. I was in shock and so upset at the thought of my most favorite shoes, make up, and best pocket book gone! I will never see my stuff again. The front desk truly could of cared less. There was never once an apology or even water offered to me as we were trying to locate the guest that got our things. We spent a couple hours trying to figure out what happened. I missed a surprise 40th party for my dear friend. We stayed here 2x just this past month and enjoyed Katsuya. Shame on you SLS Luxe. It is now been two months and nothing has been done by the valet company/hotel to replace our belongings. They did a full investigation and I have been more then patient. The valet took full responsibility that day and gave a claim # and now still waiting..... read more

Impressed !! Excellent staff and service very friendly and professional! The room was cozy and cute with hidden laundry, dishes and ice. The sheets and bedding was very comfortable and high thread count. Probably one of the best SLS hotels in the states. Highly recommend staying here and all within close proximity of the city center and restaurants. read more

Fantastic hotel with a beautiful pool deck. I came here for a company function and was blown away by the high end-ness (I know it's not a thing, but go with me here). I had been at the SLS in Miami Beach and it's beautiful (how can you not love a gold mammoth skeleton) but this property has its own culture and sense of place in the city. We suck around the pool deck for hours and enjoyed hors d'oeuvres that were passed around. My favorite was the sliders with the bacon jam. I also had a couple really good drinks including a really good Old Fashioned (the Caipirinha was just OK). One thing to be careful about is that they have a place setting in the middle of a wading pool. Make sure you notice where the water starts and if you have shoes on. We caught one girl (who may have had a drink too many) taking off her heels and stepping in. read more

Altitude LUX Brickell - Hotels Near Me - Miami, Florida

The family, and I had an awesome time staying at this hotel as we vacationed in Miami. This hotel is right across the Brickell City Centre which comes in handy when you have a wife, and daughter that love to shop. That there gave the boys, and I time to explore the city. ;) In addition, you also have some pretty good restaurants right around the corner...so, you just simply walk to them. FYI, the restaurants are pretty good. ;) And before I forget, the Staff of this hotel ROCKS!!! Wow, there wasn't anything too small or too big to ask for. They responded to my every need which made my stay at this hotel the one of the best of experiences I've had in Miami. Note: I would have given this hotel a 5 stars if it wasn't for their poor valet service. They're very not in sync with each other. read more

If you want an excellent hotel in near City Centre in Voral. Gables. This is the place to be read more

Altitude LUX Brickell - SLS LUX Brickell. Great location. Big rooms. Washer dryer in room. Nice sheets pillows. Service staff is very efficient and timely - Hotels Near Me - Miami, Florida

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Zack Campbell is overnight security and made me and my team feel safe and secure. 6:18am isn't exactly a time most people are up and Zack was fully hyper aware and a great asset to providing what I needed. Thank you SLS for hiring exceptional employees read more

I really like this hotel. Smells amazing & very clean. The room is large with a nice patio view. Only reason I didn't give it 5 stars was because my key didn't work a couple times so I had to keep getting it fixed. Other then that I highly recommend staying here. read more

The hotel is beautiful , but the lady at the front desk ‍ is a high school diploma required for this job?

They have not resolved the sewage smell. Paid $3300 for a 2 bedroom suite that smelled like garbage the whole time. They said they removed daily resort fees (a very small gesture) for the inconvenience but at checkout I asked for folio and they were still there. Mystery stains on furniture. Driver/baggage guy was super rude. Hard to sleep here on weekends but luckily put in headphones and that worked. Other SLS is nicer. Book at your own risk. read more

The rooms are pretty. The pool is beautiful. They have some problems. The first is that they have a problem with the pipes. Their bathrooms smell like they have sewage issues. When I talked to the front desk, they said they know it's an issue, but there is nothing they can do. They also only have 5 rooms that have two beds. Finally their housekeeping service is slow and definitely could use some attention to detail. So good looking on the outside, but dig at the surface and you'll find it's not very high end. read more

Stayed here for my birthday weekend. Front desk was very accommodating and even upgraded our room! Happy birthday me! The staff was helpful and the rooms were like little apartments fully equipped with hidden cabinet dishwashers, washer and dryer, microwaves, and fridge. Everything we needed was included. Spacious balcony and bathroom area. The room was really nice with a sitting area and table. I really have no complaints it was fabulous. The only cons I can think of was that the brickell area can be a bit noisy so if you're seeking peace and quiet, this may not be properly located for you. I heard sirens and party people walking along the streets all night long. I didn't mind because we were here for pleasure not business. Also, I felt that the pool area and amenities were small in comparison to other brickell hotels. The S bar downstairs and Katsuya were a nice plus. I had a great time and would stay here again for my next staycation. read more

My first time in Miami and I cannot express how much I enjoyed every minute here. The hotel is an absolute must. The bartender on the 9th floor, Danielle was such a pleasure. She enhanced our experience here and I highly recommend not only this hotel but also scouting out Danielle. 10/10 rating for me. read more

I've been to Miami for the first time 3 months ago and I spent few days in SLS LUX. I wanted to leave this review as I had an amazing time during my stay. The hotel is so beautiful, rooms are spacious, and the whole team is awesome, they care so much about their clients and i would like to say a big thank you! Coming from another country can be complicated sometimes but I felt like home! I really enjoyed the food at the restaurant Katsuya ( sooo yummy !!!) , and I recommand anybody to have a drink at SBAR where you can enjoy a good music. Next time I go back to Miami I will stay here for sure !!! :) read more

First impressions are everything.. I was very impressed! Looks really nice inside. The layout is not too big it's not too small perfect size. The bartender working last night was extremely nice service was great and the drinks taste amazing. I went with the Brickell Mule and stayed with the Mule. lol - Update - so after staying there for two nights I'm very impressed. I love the rooms they're very cool. I love the layout the rooms everything!! From the walk in to the shower to the bag just the whole design is awesome. The pool area lounge and patio is amazing. Patio at night is Very very sexy up there!!. The gym is pretty good I wasn't able to experience the spa or the locker rooms maybe next time. i'm very big on steam I love the steam room. The breakfast was amazing!!' Fluffy pancakes amazing!! The scrambled eggs and bacon delicious. The service was outstanding across the board. I'll definitely come back again I still need to eat at Katsuya!!! read more

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We had an excellent stay at the SLS lux. Staff, accommodations, everything was excellent. The only drawback was the kitchen was closed due to Covid but the hotel more than made up for it with solid service and great staff. read more

Happened to walk past this bar on the way to another and thought we'd call in for a drink as it looked nice. We ended up staying well over an hour, drinking ciders (so hard to find in Miami!) and custom made cocktails. Both bartenders, Bruce and Adrian, were absolute legends who made our night. Definitely recommend calling in for a drink, music and atmosphere were both great and the drinks weren't outrageously priced. A highlight of the night there for sure read more

Loved it! Stayed here for my babymoon with my husband for 5 days. It was my first time in Miami and we were very pleased. The room was huge, we had a nice balcony. Housekeeping came by twice a day, so everything was nice and neat. It's in a very accessible area, there is a new mall across the street and there were many restaurants and shops within walking distance. Staff was friendly and welcoming. I was really sad that the spa was all booked, but Alejandra at the front desk went above and beyond to get me a spa appointment. I was very happy about. Overall great experience, I will definitely stay here again when I'm in Miami read more

This hotel was amazing. Great location across the street from the City Centre. Close to many restaurants and bars. We had a room with a king bed, washer and dryer, a eat in table with a large sofa , an additional sofa and a great patio with a chase lounge. This top is top notch and look forward to a return stay. read more

I would give them a zero if I could. Horrible experience. Me and my friends made a reservation for three people, two beds. We checked in and went up to our room; oh surprise one bed! We called front desk and made us wait 25 minutes just to check availability. No good news, no rooms available with two beds. We went downstairs to personally speak with them, guy said "no worries I'll get you an extra bed" we were starving so we went out and grabbed some dinner while he was "taking care" of the situation. We came back an hour later, Guy was gone and we assumed everything was good. Went up and nothing. We called front desk and the girl was extremely rude, she said they were out of extra beds and that she didn't know what we were gonna do. And we're here, we couldn't find another hotel and they're not helping at all. The worst thing is we booked two nights read more