Altitude LUX Brickell

Absolutely amazing hotel stay before my cruise. This hotel is clean, convenient to shopping and…read moreplenty of restaurants/bars. Walking distance to a Publix, the mall, bakery, etc. The hotel checkin is on the 6th floor, the first floor is mainly a seating area and concierge. They offer free hot breakfast, mini fridge and microwave in the room, cruise shuttle at time of this review is priced at $12 with pick up times at 10a, 11a, and 12p. If you miss breakfast, they had breakfast bags with fruit and other grab and go items. You will need your room key to access the laundry room and guest floors. There is no carpet in the room I was in (basic king- not the elite level) and pets are not allowed. Service animals only. The hotel has a lobby bar, three restaurants are located right next door (Sproutz, Batch Gastropub, and Shahs of Kabob). I dined at Sproutz and Shahas of Kabob and both are good, but they are not affiliated with the hotel. I stayed 3 nights prior to my cruise and I really enjoyed my stay. The air conditioner worked with no issues, pillows are very soft, bed was firm, but not uncomfortable and I slept better in that bed, than my own. There is a master light switch to control the overhead light in the entry and bathroom. You can operate them separately (it just takes some flipping of lights to figure it out). Decent water pressure and nice, hot water at night. Morning time I suggest getting your shower in early. Hot water is still present but not as hot as it was the night before. Tip- I took my shower at 5/6am the morning of checkout and the water was hot and perfect for a nice shower before leaving for cruise. Staff was always smiling, friendly and willing to assist. Carlos at the concerige desk is very helpful, ask for his recommendations and he is more than happy to assist. The 7th floor has the laundry facility, but many machines were out of order. This is going on my pre cruise hotel list because it was the perfect hotel and the perfect location. It was about a 15min ride to the cruise port and airport. The cruise port ride was booked for 8am, so I beat the 9am bumper car cruise port traffic. The video I posted is short and quick, but a glimpse of the room

My daughter and I stayed here for a night for a quick getaway to the downtown Miami area. The…read morehotel is very nice and it's in the quiet area with a small view of the city. I checked in on the app the day before and picked the room. We parked in the garage, went to the lobby, and got our room keys. As we went to the room, there was a sign on the door indicating the room was occupied. I was surprised and ended up going back to the lobby to see what happened. It turns out that the app was glitchy and we were put in a different room number. The lady behind the counter made adjustments and we were able to stay on the same floor as what I originally picked, but in a different room. The room had a king bed, a fridge, microwave, a TV, drawers, and a bathroom with a shower. It was very clean. We got two drink vouchers to redeem at the lobby/pool bar, which was a plus, to enjoy while we were at the pool. The hotel has a fitness center as well. The continental breakfast provided a selection of coffee and juices for the beverages. The food items consisted of a waffle bar, different types of pastries, and breakfast foods to choose from. They offered a little more than some of the other locations I have been at.

Setai Hotel Miami

(342 reviews)

$$$$

This is for their indulgent brunch, but I'd be willing to bet a stay here is probably just as…read moreexceptional. My gf and I stopped through here on our way out before boarding our flights later in the afternoon. If you're toting your luggage and not a hotel guest, you will have to find another hotel to store your luggage while enjoying this most decadent brunch experience. Luckily we arrived early enough to our reservations to sort that out. Reservations are a must if you don't want to wait. The restaurant is gorgeous with various spaces designed differently but keeps to the exotic Asian theme. Dining in the atrium near the water feature in the middle with stage for the musicians is where we had our experience. Olga was our server. She brought us our special beverages not available at the bar: Bloody Mary's and endless bubbly in our glasses The offerings here are more than I can name, but there is something to satisfy every craving. The favorite for me is the caviar bar. It comes with all the proper fixings on a blini with Crème fraîche. Do you need a vodka shot to go with? Yes, that's also available also at the caviar station. Fresh raw oysters, clams or shrimp cocktail is available in abundance with everything else here. The ceviche was great. I passed on all the various noodles but had to have some lamb curry and basmati rice- delicious! I had some Peking Duck and leg of lamb at the meat station. The filet mignon and lamb chops was ordered and brought to the table. The leg of lamb and filet were slightly dry but still good. The lamb chops with chimichurri sauce was amazing- nuances of vibrant flavors. Assorted fresh fruits were a colorful collection of enticements. I saw some papaya and enjoyed its fresh, sweet juiciness. I am not a dessert person but had to try the key like pie. Then of course, the matcha dessert is a sitting temptation next to the pie. So, my dessert spoils were more than intended. What the hell right? Lol That was the sweet ending to my Setai brunch. There was so much more such as bread, fried stuff, eggs, bagel station, toast etc. One can only eat so much. I stuck to enjoying my favorites. The experience is pricey but so worth it. It is truly the best brunch experience I've ever had. - better than Vegas and a cruise ship!! I always have to experience a Setai brunch whenever in Miami!

Had such a wonderful experience at The Setai Beach Club! Max was incredibly friendly, attentive,…read moreand welcoming. He made sure we were comfortable and taken care of throughout our visit. The atmosphere was beautiful, relaxing, and the service was exceptional. Max truly made the experience even better. Highly recommend!

Four Seasons Hotel Miami

(192 reviews)

This was my first time experiencing a Four Seasons and I absolutely understood the hype!…read more My Miami experience was more than I could have asked for and was unlike any other hotels I've experienced. The staff were absolutely amazing. I called front desk for one item and they sent someone immediately to assist me. Their overall service exceeded my expectations! I'm also an AMEX platinum member and valued the room upgrade and hotel credits I received. I enjoyed all of the amenities from reserving a massage (highly recommend this), to ordering room service for breakfast (which was really good), to enjoying their outdoor pool area (which had a beautiful view and cabanas). I look forward to experiencing other Four Seasons locations in the near future!

Aesthetically beautiful but very little soul. But that's what you get from a Four Seasons. Pets…read moreare allowed and they even offer a pet menu but you are allegedly not allowed to keep your dog in the room unattended. What sense does that make? It's very unfriendly and unaccommodating and illogical at these prices. Aside from that, pool is gorgeous, lobby bar fantastic with great lounge music at night and Nuna very good. It's a beautiful hotel if life finds you in the Brickell area. But for those traveling with your pets, go elsewhere. The Betsy is a very pet friendly hotel, for one. Ordered the salmon from the pet menu. It's more like a human serving, which is fine, with salmon, rice, asparagus, lettuce greens and some sort of sauce, like aoli. $20 was a fair price for it.

Hyatt Centric Brickell Miami

(76 reviews)

$$

Hyatt Centric Brickell Miami is located near the financial district, is within walking distance of…read moreBiscayne Bay, restaurants, and stores, and is a 15-minute drive to the cruise port. My husband and I stayed at this hotel for one night prior to a cruise. We used credit-card points to pay for the room. The employee at the front desk spoke nicely with us and allowed us to check into our room early. Our room had a balcony, king-sized bed, television, desk and chair, sofa, closets, large walk-in shower, wi-fi, and views of the bay. The room was comfortable and clean, but we could sometimes hear our neighbor's loud music. I did notice that the floor boards had gaps and that some wallpaper in the bathroom was peeling. Building amenities included a business center, meeting rooms, swimming pool, fitness center, a restaurant, etcetera. This hotel has a restaurant called Caña, and we ate one meal there. I will review it separately under its Yelp listing, but it was decent.

We had an absolutely wonderful stay. Five star experience. Our room w/ balcony and ocean view on…read morethe 24th floor was simply amazing! Room was very clean and big. It has a huge, nice modern bathroom. The halls of this hotel is very nice and high-end. The front desk staff was very welcoming which we really appreciate :) They have a nice restaurant that serves really good Cuban food! They even have a lunch special that can't be beat! Hotel is in a really good location. a 10min walk to Brickell City Center which we absolutely loved. It's in a very safe neighborhood so walking to the mall even at night doesn't feel sketch. They also have valet. Overall a great stay. So happy we've found our Brickell spot! We will definitely be back! Thank you Hyatt :)

Mandarin Oriental, Miami

(363 reviews)

$$$$

Yummy poolside food, most places takes like microwave food but this was actually amazing. Waiters…read morewere very accommodating and made sure we had everything we needed 24/7. Loved the coconut drinks!! 4 stars because the wings were extremely dry like overcooked and hard.

Ultimately, this review is mostly moot as the hotel is planned to be demolished in May (I wish I…read morehad known this prior to booking) and that explains a lot about the property. First, the good, it's an awesome location on the southern tip of Brickell Key. The pool was wonderful and gets mostly continuous sun exposure during the day. My balcony faced west so I had sun during the afternoon as well (perfect for a tan). Honestly, I never felt like I needed to leave the resort being a pool guy. The base price room was spacious and mostly clean with a separate shower and tub. The bad- the service wasn't great here. I felt like anytime I needed something I had to ask 3-4 times before staff would remember (including freebies that were part of the room rate). The one time I asked a concierge for assistance he was super brash telling me to go talk to the front desk. The property felt old and in need of a renovation (again it's being demolished so not surprising in that context). Also, a lot of the ads for the resort promote its beach which no longer exists- it's now a model home for the condos going in. The hotel is pricey and gratuity is auto-included at 20% for everything which would be fine if the service was better and they didn't ask for additional tip on top of it. I wish I stayed here 20+ years ago because it felt like in its hay day this was a swanky hotel. Today, it's tired, on its last months, and the staff really don't seem like 5-star talent (as a benefit to the doubt most people would be unmotivated if things were shutting down too). Part of me is excited to try the new hotel whenever it opens, part of me wonders if the poor service is just part of the brand. The gym was tacky- literally they just through equipment in 6ish guest rooms with the doors propped open. Kind of funny but not 5-star hotel caliber.

Kimpton Surfcomber Hotel

(553 reviews)

$$

Let me start by saying we had a blast here! We've been here in the past, but this time we had an…read moreopportunity to have a balcony, ocean view pool suite, and I jumped on the opportunity. From the moment we arrived with check-in, getting our bags to our room, we were treated like true VIPs. Once we got to the room, we had time to change and head to the pool. The evenings were great as we were able to sit out on the balcony and relax, while at the same time being in the lobby or hitting the restaurant was always great. We took advantage of the on-site yoga classes and the beach every day while we were there. The beach area was nice, in the servers supporting the beach I felt did their best to accommodate all of the guests outside. If you're a frequent AMEX user, I would definitely recommend going through your AMEX as it really did just make a difference. The grounds were well kept the pool was clean. The staff was friendly and most importantly, we had an overall great experience. I would definitely recommend it for anybody coming to South Beach to come here, as it's centrally located and it's easily accessible to lots of other activities you may want to consider.

My friends and I spent a Sunday at the Kimpton Surfcomber and booked the Ivy cabana. The cabana…read moreitself was cute, comfortable, and gave just the right amount of shade and far enough from the neighboring cabanas so it felt semi private. Service was great. Our attendant was attentive but not hovering, kept the drinks coming, and food came out fast. Everything we ordered was solid -- perfect pool-day food and refreshing cocktails. There is a minimum spend requirement for the cabana, but it was super easy to hit between food and drinks. And considering you're paying for a dedicated space, service, and a prime poolside setup, it felt worth it. Overall, it was the perfect day to unwind and feel a little luxe. I'd definitely book the Ivy cabana again.

Dream South Beach, by Hyatt

(335 reviews)

$$

I have always enjoyed staying at the Dream South Beach and this was probably my 20th stay here in…read morethe past 15 years. I was in Miami for a day and half and wanted to soak up some sun and enjoy myself being close to restaurants and the beach . I love this boutique styled hotel and the beautiful rooms that are so beautiful with the turquoise lighting ( my favorite color). I feel safe traveling solo here and never have had any issues. I love the pool and bar area and the decor of this hotel. They offer valet parking which I didn't need as I used car service from the brightline but have always trusted my trucks with their valet attendants. I've already booked another stay for September !

First time being at this hotel. The employees are super nice and helpful. You check in and then you…read morego to another building which they have a restaurant. Which looked nice. The elevators are a bit slow, the hotel was built in 1920. Its a big elevator. The bedroom is super nice. My partner is a globalist so we got a really nice room. I wish they had a little more amenities in the bathroom like make up remover, cotton and shower cap. If they did have it, I didn't see it. I do have to say, its loud at night. I couldn't really sleep. People were still out partying at 4am. If you don't mind loud then this place is good. The view of the main road was nice, I got to people watch. They also have beach service where they bring out the chairs and have service. We didn't have time since we had to board the Royal Caribbean ship. Check out was super easy. I would recommend this place.

LT Steak & Seafood

(362 reviews)

$$$

We absolutely LOVED LT STEAK!…read more What an absolute Godsend in Miami! In a row of typical run of the mill generic menus lies LT Steak. Amazing service from host, to server, to manager. Lovely people. Delicious breads, pastries, drinks, sushi, fries, chicken, and of course the star of the show- salad! LT brings packed flavor in every single dish! While we were in Miami we actually compared every restaurant to LT, and missed it. Let that speak for itself Yelpers! Cheers to classy encounters with a touch of elegance in every bite Yelpers! Xx

I had a beautiful breakfast at LT Steak & Seafood during my stay at The Betsy. The menu has a nice…read moremix of healthy and more indulgent items. While I sat in the dining room they also have lovely outdoor seating, both covered and uncovered. The morning I was there was not crowded, but the service was exceptionally slow. To help compensate, the waitress took my coffee off the bill which was thoughtful. She was also very aware of, and apologetic for, the wait time. The breakfast itself was delicious. The omelette rice and beautifully prepared with a perfect light and fluffy texture. The potatoes were crispy on the outside and soft on the inside and the greens were nicely dressed. The other food I saw being served was all equally well presented and looked delicious. Value: 3/5 (prices are steep) Service: 4/5 Ambiance: 4/5 Food: 5/5

citizenM Miami Brickell

(64 reviews)

$$

Citizen M Miami is a very chic, colorful hotel with amazing vibes and staff. Checking in was a…read morelittle hectic due to the amount of people checking in vs having only one employee during the check in process. Maybe someone called in that day because I felt bad for the young man. Once we checked in, everything was smooth sailing from there. The lobby and bar area were very inviting and everyone I came into contact with was friendly. The room I had was very tiny, but it was just me so I had no complaints. If you have more than one person in a room it will be very crowded as the large bed by the window takes up the majority of the space. This hotel is conveniently located near shopping and dinning and it's close to the cruise port. I'd definitely stay here again.

I recently stayed at M Citizen in Brickell and had a mixed experience. The location is fantastic,…read moreright in the heart of Brickell, close to restaurants, nightlife, and public transit, which makes it really convenient for exploring the area. That said, the room itself was extremely small. It had all the essentials, but there wasn't much space to move around or unpack, so it felt a bit cramped, especially for a longer stay. If you're planning just a short visit or don't mind compact accommodations, it works, but it's definitely something to keep in mind. The staff was friendly and helpful, which made the stay smoother despite the limited room size. Overall, I'd say M Citizen is a great choice for its location and vibe, but pack light and don't expect spacious quarters.

The Ritz-Carlton Key Biscayne, Miami

(325 reviews)

$$$

Stayed for a weekend and the site right on the beach is incredible. It's also walkable to downtown…read moreKey Biscayne which is a huge plus. The gym is decent and there is a fitness instructor that comes every morning for mat pilates or yoga near the beach entrance. I could see myself returning as it feels very far from home in a good way.

This property is beautiful and was the perfect place to wind down after our 5-night cruise to the…read moreBahamas. We arrived early around 11:00 AM and were immediately greeted with a glass of prosecco. Because I'm a Platinum member, I was able to get an early check-in and an upgrade. The staff took great care of us, bringing our bags up to the room while giving us a tour of the property. Our room was a stunning 1-bedroom suite with partial ocean views. The setup directly at the beach with refreshments was beautiful, as was the pool area, and we were told the pools were heated. Now, if you've read one of my reviews before, you know I'm going to order room service, and it did not disappoint. Just a heads up, valet was $60 a night. I will absolutely be back, and a huge thank you to the staff for such a great experience!

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Taleah A.

0

25

14

3 years ago

I recently had the pleasure of staying at SLS Lux for a special anniversary getaway with my husband, and I must say, our experience was nothing short of amazing. From the moment we arrived, we were greeted with warmth and hospitality. The check-in process was smooth, and the staff went above and beyond to ensure that our stay was comfortable and enjoyable. Our room was simply stunning, with modern amenities and breathtaking views. It was evident that every detail had been thoughtfully curated to provide guests with a luxurious experience. But what truly made our stay unforgettable was the surprise awaiting us in our room. To celebrate our anniversary, the hotel had prepared a beautiful gift read more

Maddie B.

0

4

0

8 years ago

My best friend and I went to a casino the night prior and had no time to deposit the $2000 he had won. We went to the pool for ONE HOUR, we came back and his money was gone! The house keeper stole it, they admitted to her robbery and are refusing to refund him. Next the first night we got there, there was boood on the bathroom wall above the toilet! Disgusting!!! Last it took room service an hour to bring us avacado toast and coffee! Terrible terrible customer service and thefts as employees! If you stay at the sls lux, expect no luxury! Holiday in would have treated us better! read more

Cameron P.

0

6

1

4 years ago

Consistently good food, fun ambiance and attentive staff. Would highly suggest/recommend for a fun night out on the town, date night or dinner with friends read more

Altitude LUX Brickell - hotels - Updated September 2026

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The Gabriel Miami South Beach, Curio Collection by Hilton

(84 reviews)

My stay was amazing! The hotel has sister hotels which each have a different restaurant.read more

I recently stayed at The Gabriel Miami South Beach, Curio Collection by Hilton, and was genuinely…read moreimpressed by Sena, the Food & Beverage Manager. I saw her working tirelessly, round the clock, ensuring every detail was just right -- from early mornings to late nights. Her warm demeanor, hands-on leadership, and clear dedication to creating a great guest experience truly stood out. Sena's commitment and professionalism made a lasting impression and added a special touch to my stay. She's a true asset to the property. I hope to see her in making more impact when I visit next hopefully soon! Also, Richard our server was very friendly. Cheers! Priyanka Bapat ( stayed 2 rooms for 3 nights)

AC Hotel Miami Wynwood

3.9

(43 reviews)

4 Stars for a great location ("Wynwood," but actually more Midtown, so MUCH quieter) and staff that…read morehelped offset some issues (Shout-out to my girl, Monet, who single-handedly turned this from a 2-3 star review to a 4 star) The elephant in the room is that on a hot July weekend, our room's AC was definitely having an issue. This meant that it never got above 78 degrees for the first day and night. We checked in with the staff at the lobby late on that first night to see if we could be moved, but the room they were able to offer was arguably hotter than our original room, so we stayed put and slept without sheets in the heat. With that said, the man who tried helping us with the other room was truly so nice and apologetic. Luckily, Monet called us the next day from the front desk to check in on us and she was able to get us into a new room with a much newer AC unit that was working great. Beyond that, she made sure our first night was compd and was so friendly and personable that I wasn't even mad about the hot night. It's crazy how great customer service can offset any issues. Give this gal a raise! Haha Overall, I would stay here again. I know it was an unusually hot July weekend and trust that the AC issue will be handled and that the staff will always have guest's backs. That goes a long way! Pro-tip: ask for more water bottles at the front desk! They provide :)

Great location a short walk away from both the Design District and Wynwood…read more I arrived early in the morning from a red eye flight. They didn't have any rooms available at the time but they put me on the waitlist and called me around noon to say my room was ready. My room was everything I expected for an AC hotel. It was clean and had plenty of towels and such. The only downside was the AC unit. It would fire up randomly throughout the night and was super loud. I'm not a light sleeper so it wasn't a dealbreaker, but it might be for some folks. They didn't have a water refill station, but were always happy to give me some water bottles at the front desk. Breakfast was solid as well. The rooms don't have a microwave but they were happy to help me microwave my leftovers at the front desk. Overall, this AC hotel definitely met my expectation and I would recommend it to family and friends looking for a relatively no frills hotel near Wynwood and Design District.

Dream South Beach, by Hyatt

3.6

(335 reviews)

I have always enjoyed staying at the Dream South Beach and this was probably my 20th stay here in…read morethe past 15 years. I was in Miami for a day and half and wanted to soak up some sun and enjoy myself being close to restaurants and the beach . I love this boutique styled hotel and the beautiful rooms that are so beautiful with the turquoise lighting ( my favorite color). I feel safe traveling solo here and never have had any issues. I love the pool and bar area and the decor of this hotel. They offer valet parking which I didn't need as I used car service from the brightline but have always trusted my trucks with their valet attendants. I've already booked another stay for September !

First time being at this hotel. The employees are super nice and helpful. You check in and then you…read morego to another building which they have a restaurant. Which looked nice. The elevators are a bit slow, the hotel was built in 1920. Its a big elevator. The bedroom is super nice. My partner is a globalist so we got a really nice room. I wish they had a little more amenities in the bathroom like make up remover, cotton and shower cap. If they did have it, I didn't see it. I do have to say, its loud at night. I couldn't really sleep. People were still out partying at 4am. If you don't mind loud then this place is good. The view of the main road was nice, I got to people watch. They also have beach service where they bring out the chairs and have service. We didn't have time since we had to board the Royal Caribbean ship. Check out was super easy. I would recommend this place.

Moxy Miami Wynwood

(12 reviews)

Our entire time at the hotel was great! The staff were wonderful, the hotel lively, and beds…read morecomfortable. The rooms are a bit cramped but it goes with the style of the hotel. If you want huge roomy hotel room this isn't your place. Loved the extra amenities on each floor, the second floor social area and a pool up top. A great location to walk around and plenty of good options nearby. A great place to stay pre-cruise.

I stayed here for two nights. Check-in took far longer than it should have, everything seemed…read moreautonomous. The main bar and check-in lounge/ office are located on the second floor. The gym, bar and coffee area are accessible there too. I wouldn't say the staff are rude, but inattentive and kind of unresponsive. They have a rooftop bar and pool, but it was closed due to the cold and rain. There's also a restaurant/lounge on the rooftop. The ambiance was trendy and garish, and the music was ! The hotel is great as it's centrally located-- within walking distance/near so many shops, stores, restaurants, museums and bars. But, it's a basic, no-frills hotel and offers nothing special outside its location. The staff didn't explain the light switch timer: how to operate or use, but once you figure it out, it's manageable-- slightly inconvenient . My room was cozy/decent-- I would definitely stay again!

Pestana South Beach

3.1

(60 reviews)

I stayed there during a work conference. It was decent until I found a huge roach in my room on my…read morelast day. The front desk guys were nice and tended to it quickly, but at $500+ per night, I expected better. If the people weren't so nice, I'd give it 1 star...

Hello Front Desk, cleaning ladies and staff at pool. Techs; engineers and the Front desk amazing. I…read morewas there from 12/18/25 till 1/13/26. My hubby and I have nooooooo complaints. We had the best time at hotel. There were a Few items we requested, and were done no attitude . Thank you pestana crew. Thank thank you. While there other customers complained about every little thing. They did their best. We thank you hope to see you all again. :-) Sincerely from; E M D. I also witnessed really childish customers at pool area. No respect towards others. WE LOVED OUR STAY.

Essex House

3.3

(137 reviews)

You pay for what you get…read more... The location of this hotel is perfect! It is about a 5-20 minute walk to bars, restaurants and clothing stores. Bacon Bitch is right next door and if you stay here you receive complimentary coffee and a pastry. The photos on their website of the rooms is pretty accurate. The bathroom is tiny and very little "renovation" has been made to the bathroom. No countertop space and the toilet looks like they pulled it out of a public restroom...super weird. Housekeeping should do a better job about cleaning the bathroom...there was some ladies eyelashes stuck on the shower curtain lol...super gross. They charge Resort Fees, $39/night!! Wayyyyyyyyyy too much for a very outdated hotel without premium amenities. I booked this place on Expedia so I was fully unaware of this. Valet is $53+tax for overnight parking!!! No free parking...not even a discount...WILD $300 deposit is needed at check-in, the $300 will go towards the resort fee and overnight parking. This hotel advertises the Clevelander free pool party but do yourself a favor and go somewhere else. Got there at 11am and the DJ wasn't even there...he showed up around 1pm. We left because it was dead and it just wasn't a vibe. Passed by around 5ish and it was still dead. Would I book here again? Definitely NOT!

BEWARE!! THIS PLACE WILL BREAK INTO YOUR LUGGAGE AND STEAL YOUR BELONGING!…read more Stay anywhere else. Hotel is old, broken down, and disgusting. Not worth whatever deal they are trying to swindle you with. Stained mattresses, musty/moldy rooms, RUDE staff, and an elevator that broke down almost everyday we stayed. On our last day, we entrusted our luggage to the bellman while we grabbed food before heading to the airport. When we retrieved our bags to make our way to the airport, the same front desk associate wouldn't assist us, and left and asked his manager to assist, leaving us to wait for 10-15 minutes to get our things. Once my items were given back to us, I noticed my suitcase cover was a bit off, but assumed it was due to storage. We get to the airport, and I go to get something out of my luggage, and notice that my luggage was broken into with a screwdriver/pen, pried open, and several of my items were stolen. Tried to contact the hotel multiple times to investigate, NOT A SINGLE CALL BACK OR RESPONSE. DO NOT STAY HERE!!!

Sentral Wynwood

4.1

(30 reviews)

At one point in time, male staff and contractors who Sentral gives room keys to- from pest control…read moreto maintenance- were constantly barging into my room without permission and in violation of my lease. Mind you I am a woman and was not dressed. There were lots of "I'm sorries" from Sentral, but nothing changed. It got to the point where I had to obtain legal advice. While we arrived at an agreement, it soon happened again, and I let the manager know. *Crickets* Very surface level. They are friendly and use many words, 0 actions. You will only start to notice after you have a problem that takes more than 1 second to resolve. I was here for months and months before I noticed their pattern. Do not want to work. It's like, 'yes, I wish that for you too, that you could retire'; unfortunately I do need the services that I'm paying for to be completed. It's not cheap here. These folks would be in for a shock if they tried to work elsewhere (e.g. New York or even developing countries I've visited). They would not make it. Nothing happens unless you prompt it: "ok you've noted the issue, but you're not gonna be here tomorrow. So are you going to let someone else know?" Staff: "oh ok I'll tell such and such" 0 follow-through. They'll tell you that "they have a meeting right now" and will do such and such to address your problem after. *Crickets*. Then next they see you, they'll try to avoid you. It'd be taken as disrespectful, if not for that it's so overt that it's comical. Also lol, you don't need to avoid me; I'm not going to chase you to do your job. I wish I could say it was just a single individual. The staff have friendly personalities; I would be friends with all. As Dumbledore said haha: "It takes a great deal of bravery to stand up to our enemies, but a great deal more to stand up to our friends".

We had a really nice stay at this hotel. The room was clean and spacious. The suite with den…read moreaccommodated four people well and was comfortable. It's a good location- if you're looking to be in the heart of downtown Miami with nightlife & not too far of a drive to the beaches. The lobby had snacks to purchase and they do have a pool as well as a fitness room. The noise level was adequate during our stay nothing too loud. There was a washer and dryer in the room, which was extremely useful. Downside- No laundry detergent, no utensils in our kitchen. The halls were not in great shape. Carpet should be replaced to rid of the dirty stains & musty smells making your way to your room.

The Altair Hotel

(15 reviews)

The hotel charged me for one night that I did not stay, plus a cancellation fee. There were severe…read morerestrictions on basic amenities use, and the overall hotel conditions were poor. They refused to waive the cancellation fee and the one-night charge, even though I left shortly after check-in and did not stay overnight. There are many similar complaints from other guests over the last several years about misleading advertising, hidden restrictions, and lack of clear information before booking.

The carpets in the room were stained and the room was musty…read more Breakfast buffet was minimal at best. Vinegary, sulfur smelling eggs. Many children just grabbing things- no manners and parents didn't seem to care.

Loews Miami Beach Hotel

3.7

(794 reviews)

•$$$

Everything about this stay was amazing -- the cleanliness, upscale atmosphere, exceptional customer…read moreservice, and unbeatable location. If you're considering booking Loews Miami Beach Hotel, do it. I was torn between this hotel and 1 Hotel South Beach, but ultimately Loews was the more cost-effective choice, and I'm so glad I chose it. Are there more families with children here? Yes. But honestly, the location, beautiful pool, and being just steps from the beach made this stay 100% worth it. The convenience and overall experience were unbeatable. A special shout-out to Caitlyn, who checked us in and went above and beyond. She was truly an A-star front desk agent -- warm, professional, and genuinely welcoming. She was the cherry on top of an already incredible stay. She even went out of her way to leave us a little dessert to celebrate one of our birthdays. That level of thoughtfulness and hospitality is what makes a stay memorable. Our servers and bartenders were also polite, professional, and engaging throughout our visit. Whoever is responsible for hiring and training this team deserves recognition -- the hotel staff truly elevated the entire experience.

Loew Hotel, with its enchanting ambiance, was a favorite among my eldest cousin, who used to own a…read moreChicago art gallery. She would spend a week here during the Basel art fair. The hotel's interior was truly beautiful, featuring a grand fountain that used to be a centerpiece. However, the Thai hotel next door left no water for the fountain, giving it a rather dormat-like appearance. We would often venture outside to admire the hotel's beautiful garden, which was lit up with candles and had a stunning swimming pool outside the lounge bar. Unfortunately, the bar itself was too dark, leaving everything in shadow. Despite this, the rooftop restaurant served delicious Brazilian cuisine and had friendly customer service! We were glad we never stayed at the hotel only to visit when we could while we lived in Miami before we moved out of the country for great decades!

Henrosa Hotel