You make an appointment for service, routine inspection and oil change. An hour later car is still…read moresitting out front. Told 2 hours! No restrooms in new building, need to walk over to GMC building. What's going on? 3rd vehicle purchased here, never had problems.

Was working with Philip, but he didn't want to put the leg work in to look up the cars I was…read moreproviding Stock numbers. so I will be looking elsewhere.

Front door prices, they tell/show you what your paying upfront, no this price then it's something…read moreelse. It's not just subaru, it's all three. Sendell is family owned and ran, however they make that family feel extended to us. I been a repeat consumer for this reason alone. Anyone can sell you a car but these people are not like others.

What an amazing buying experience for me and my niece (20 years old who ) for her first car . John…read moreBistline had so much knowledge and treated both of us with so much respect . You can tell he loves his job . He had so much knowledge but wasn't arrogant at all . We felt so comfortable with the whole buying experience. Which is so rare . Chris King ( one of the owners ) was so amazing and so kind to us . Dealing with a Family owned business is so much easier than dealing with a corporate owned business . It went so smooth and we never felt pressured . Thank you so much to Sendell and John . You made buying a car fun again !

Downloaded yelp again just to leave this...We had our car towed to Mike Camlin Hyundai over a month…read moreago, and the experience has been really disappointing. Communication has been minimal, and no one has offered any goodwill because we "didn't buy the car from them." Our warranty claim was denied because we didn't have our services done there--but I actually tried to. Their online service portal doesn't even work (you can check for yourself), and no one ever called me back. It's frustrating to be blamed for something that wasn't our fault. When we tried to talk to the sales manager about possibly buying a new car, he told us we'd have to talk to corporate for any goodwill or trade-in help. It really felt like they just wanted to pass us off instead of trying to make things right. We've been loyal Hyundai owners, but this experience has completely changed how we feel about the brand and this dealership.

Had to take car in for its annual emissions and safety sticker test to appease the gods but my…read moredaughter had it at school so we had to schedule way out on the calendar for her T'giving break. We remembered the appointment an hour after the store had closed and now found we had only a few days left before: A. She went back with the car B. Its emissions and safety would have expired (the gods would not be happy). We called and they said they got a lot of these "college delinquents" and they actually got us in on short notice (probably that whole last day of Break was reserved for folks like us). Thanks Mike Camlin Team

The sales process was great not the old dread that dealerships are known for. Kevin was my sales…read moreperson and he couldn't have been nicer and helpful.

The team at Hillview Motors, including our fantastic Sales people, Steve Huba and Christopher…read moreSchimizzi is phenomenal! The time they spent with us in both figuring out the best deal as well as going over the car features was unmatched to any other car buying experience I have had in the past! Finance guy, as well as the manager added positively to our experience. I highly recommend Hillview Motors!!

We were driving through PA on our way back to Chicago and had car trouble with our Yukon on I-76…read more We called and asked if we could tow it here and get it looked at ASAP. They said yes and they did! They were very considerate of the fact that we were traveling and did everything they could to accommodate our needs-especially Chris! Much gratitude for the high level of service!

I came in for an oil change and while I was there they noted that I also needed an inspection. The…read moreservice was great and we did not have to wait long. They even washed our SUV for us. What an extra! I will be going back to Smail for anything that my Buick Encore needs.

My wife bought a 2016 Ford edge from this dealership and has had nothing but problems with the…read morevehicle. They had to replace the transmission and the engine. The engine had a cracked cylinder causing antifreeze to cause a misfire and fouling the spark plugs. When they replaced the engine they used the same old fouled spark plugs from the bad engine, still causing intermittent misfires. Now they expect her to pay to have the spark plugs replaced when they should have been replaced with the engine which was done under the warranty. In my opinion, Smail can't be trusted to do any car repairs in good faith that it's done properly. There have been many other issues as well, so my advice would be to go anywhere else other than Smail.

My husband purchased a 2016 F-150 Sport new in 2016. We almost did not buy it because they would…read morenot give us the $500 rebate on it because we were paying cash. After some wheeling and dealing and telling them we would go some place else, they conceded. A little over 6 years later and Smail Ford has shown their true colors more than once! The first was a pinion gear recall on the truck. We took it in for the recall repair. Went to the shop two weeks after we took it to them, (with a few phone calls in between) the truck was sitting outside with the repair not done. My husband took the mechanic outside to talk to him and find out why the repair was not done. After numerous excuses we left. It took almost 3 weeks to get our truck back! Plus they fried the battery! Jump to 2/6/23.....we took the truck in again for an oil pan leak, (which Ford knows is a common issue with the F-150's) three weeks and one day later, WE STILL HAVE NO TRUCK!!!! They are saying they can't get the oil pan, but last week it was to be there by Friday. No phone calls, no communication.....NOTHING from the service department! The truck only has 38,000 miles on it, plus we purchased a 10 year extended warranty. Never will we purchase from Smail Ford again! Their service department SUCKS!!!

Buyer beware. I had leased a 2021 Lincoln Corsair from Smail. The lease concluded September 2025…read more As this was my first lease I wanted to contact the lease company, Ford. I first called them in July to inquire what my options would be and when I need to make a decision to turn it in or purchase. Ford lease company spoke to me and then sent me an e-mail confirming our conversation and what to expect. I asked if I could purchase direct from Ford lease and they said no, that I had to go to a dealership to purchase. I made an appointment with smail to purchase this vehicle. I went into the Ford/Lincoln showroom and was directed to a young man, introduced myself and advised my decision to purchase my leased vehicle. He asked if had a vehicle safety inspection and I advised him that I've already had conversations with the lease company and I had an e-mail advising what my responsibilities are and what to expect including exceeding mileage-not applicable; wear and use-not applicable; vehicle inspection-not required ; pay applicable fees such as taxes/license/registration. The young man at smail insisted they have a policy of a vehicle safety inspection. I asked if there was a cost and he said yes. I again reiterated my conversation with Ford lease company and the email confirmation of these details. The salesperson disregarded this information so, I left. I called Ford lease company again and explained my frustration with Smail automotive. I was told again the safety inspection was not necessary to complete our purchase. I was also told I could go to ANY Ford or Lincoln dealership to complete my transaction and if needed, call the Ford leasing company and let them speak to the dealership about this no applicable issue. So I called a Ford dealership just a couple miles away and they agreed to help me with my vehicle purchase with only license/title/registration fees and NO SAFETY INSPECTION. My advice to any customers leasing from Smail with intentions to purchase their vehicle is to NOT go back to smail but contact another local Ford dealership to avoid unnecessary charges and possibly other unnecessary charges. Buyer beware.

I took my 2023 Mercedes in for a recall and to replace the front sam module on 3/14/2024. My car…read morewas also due for service A but told the receptionist when scheduling that I did not need my tires rotated or oil changed, which is included in the service A. When I picked my car up I noticed I was charged nearly 200.00 for an oil change when I specifically told the receptionist I did not need since I just had that done at another dealer. I brought it to the attention of Michael, my SA but was told he didn't have that in his notes. I have a copy of my appointment reminder and it definitely states in there not to perform the oil change or tire rotation. I was told he would look into and have never heard back. I would not recommend this dealer!

It is refreshing to be treated like a valued Customer. That's what Katie did at our recent visit to…read moreservice our 2022 Tiguan. We bought the car at Hillcrest Volkswagen and had the most horrible experience with there service people. The most incompetent, stupid service people I have ever encountered. They are closed now and deservedly so. However, those incompetent people were transferred to Hawk Volkswagen (don't go there). They are or will ruin that place as well. Had a check engine light come on. Called Hawk. Spoke to the incompetent Amanda (from Hillcrest) she told me I could have an appointment 3 weeks from the date I called! She has no idea how to support Customer's. And there was no talking to her about at least checking to see if the problem was serious. I hung up and called Sendell. Katie was great right from answering my call. Understood the concern and scheduled an appointment in 5 days. When we arrived at Sendell Katie was there to greet us and handled everything; engine light and oil change. Katie gave us regular updates on the service progress. Katie went the extra mile and found a coupon (that we knew nothing about) from Hillcrest that reduced the cost of the oil change and applied it to our invoice which saved us money. This is what Customer Service is and should always be about. I'll be a Sendell Customer from now on.

Sendell gave me $6000 more than other dealers nearby. It didn't matter which car I bought. I got a…read moregreat deal on a new Outlander. My salesman, Derek Huzicko was terrific. He ran a lot of prices for me on various cars that had the one feature I was most looking for (blind spot detection). Ask for Derek. He takes the time to make sure you get the car you want. He doesn't try to upsell you. Also the finance woman did not try to pressure me to get the warranty. The paperwork she presented me with was actually lower than I had been told. She found some fees that I didn't need. This was a great car shopping experience.

Scammers liars and thieves! Charged me $209 for a brake flush that they didn't do. Literally stole…read moremy money. Ghosted when I asked for a refund. This is a literal scam operation! Also the mechanic was throwing a temper tantrum inside my car while he was working on it after I confronted him for not doing it. He was violently shaking the steering wheel and bouncing up and down in the seat. You can't make this stuff up!

Neglected to tell me Sirius has been removed from MDX in 2025. Found out after closing. Salesman…read moretold me MDX trade-in was involved in bad accident prior to me purchasing, so trade-in value had to be reduced. He found this on CarFax. After deal I looked up my VIN number on CarFax. It stated trade-in value $3000 above his stated value! I then looked up Vin number on Vincheck.com. No accident ever reported! I had purchased cars from Smail numerous times before this. Never Again!