You make an appointment for service, routine inspection and oil change. An hour later car is still…read moresitting out front. Told 2 hours! No restrooms in new building, need to walk over to GMC building. What's going on? 3rd vehicle purchased here, never had problems.

Was working with Philip, but he didn't want to put the leg work in to look up the cars I was…read moreproviding Stock numbers. so I will be looking elsewhere.

As I've become increasingly happy with the results of Steve's Auto. My water pump went out and it…read morewas fixed within 2 hours. The Receptionist's are very helpful and polite. I don't go anywhere else for my Car repairs.

I was very impressed. I made an appointment and kept it. I sat, petted the calm big black dog and…read moregot out my cell phone intending to play games. I was halfway through my first game when my name was announced. My inspection was finished! I'm not complaining it was about 20-30 minutes. But I thought it would take at least an hour or so like my last place. I'm very pleased. I will go back from now on.

Where shall I begin ? A deer ran into the front side of my car and my insurance company…read morerecommended Smail. I immediately took my car to see them. They kept it for days and finally got back to me to tell me it was going to cost 12 K and final number was 9 K. I waited for 3 weeks and picked up my car and the right light where the deer jumped into my car was not working. I called and returned the car to Smail and they then said, they put a used light in the car and now needed insurance to pay for a new one. So I leave again and they call me to come in and the repair should take about an hour. 3.5 hours later I am still sitting in their small office. After 3.5 hours, they tell me the computer won't work so the new headlight and running light will not work and that I have to take it to the dealership. I make an appointment at the dealership in Pittsburgh and they take the car apart again and lo and behold find that there is NO LIGHT BULB. They have to order the bulb and again I must go in and get the bulb installed. One might say that Smail is not the brightest bulb in the chandelier LOL. I have never encountered such incompetence.

Had to get my Mazda 3 repainted under warranty I had no problems with the Collison center at all…read more Howard was very helpful and even called Smail Mazda when they were messing around with me He handled the problem for me I was told at least two weeks for my car to be repainted but I knew it would be a little longer they're pretty busy and to repaint a whole car is a lot of work anyways got my car back and the paint is pretty good they got most of the paint chips/ paint peels but there are still a slight few left not sure how they're still there but that aside service was great

I would not hesitate to recommend Sendell Subaru to anyone. They are very professional. Everyone…read morethere was as nice as can be. They far exceeded my expectations. I cannot remember buying or leasing a car anywhere in all my years that was as pleasant an experience as I had there. I'd like to thank Patrick Pohl, Sales and Leasing, for being so wonderful. He was kind and extremely patient. He was a gentleman, professional, and made it an enjoyable experience. He took his time answering all my questions, worked we me on price, and showed me the features of the car. I had gone to another Subaru Dealer that was actually closer to where I live but walked out of there so utterly disgusted and frustrated. So, seeing the people at Sendell made me realize I will only do business with them. Additionally, I love my car. It's so sharp looking. It is a 2024 Crosstrek Sport. I'd like to thank all of you for making it a wonderful experience and a special thanks to Patrick Pohl.

What an amazing buying experience for me and my niece (20 years old who ) for her first car . John…read moreBistline had so much knowledge and treated both of us with so much respect . You can tell he loves his job . He had so much knowledge but wasn't arrogant at all . We felt so comfortable with the whole buying experience. Which is so rare . Chris King ( one of the owners ) was so amazing and so kind to us . Dealing with a Family owned business is so much easier than dealing with a corporate owned business . It went so smooth and we never felt pressured . Thank you so much to Sendell and John . You made buying a car fun again !

These folks always come through for me! Josh and crew treat…read moreme right! I take a fleet of my vehicles there for minor maintenance and inspection. No complaints from me.

Why schedule an appointment to be told i have a 2 hr wait !!! Completely unacceptable! Took people…read moreahead of me so unprofessional

They usually do appointments but when we explained to them that our engine was knocking and we…read moreweren't from here they took us in and let us know what the car needed and shuttled us so we could go buy food. They were super nice and helpful and did as much as they could.

In the past, I've gotten work done on my cars at Kenny Ross. EVERY single time I went in to Kenny…read moreRoss for whatever repair that needed done, they ALWAYS came back and said, "you NEED this and this and this and it's gonna cost you $1,000+++++ dollars"..... EVERY time! Being an intelligent person, it did not take me long to see what was going on there.....so I stopped servicing my car at KR and started taking my car to a mom and pop shop ever since. I'm not going to waste money on parts that I really DON'T need just because a mechanic has to hit his revenue number at the dealership.....AND also have them throw away perfectly good parts that are now forever polluting our environment, just for a quick buck. With that said, I needed new brakes and my mom and pop shop couldn't put them on because they are electronic, and need to be installed by a dealership...So I was concerned with going to another dealership like KR with the never ending reco's of parts that I don't need. Well, I called SMAIL Kia. They were able to get me in the next day, which was excellent. The mechanic had called later and said that I needed new pads and rotors, and it was going to be $825. I thought that was a pretty fair price, but a bit on the high side, but of course agreed to it and they installed the brakes. I came to pick up my SUV and the bill was actually $668 instead of $825....a PLEASANT surprise! AND more in line with what the brake repair should be in my opinion.....The mechanic said he was able to save me some money, and I told him I NOTICED that and APPRECIATE it! Everyone was very kind and professional and they washed my car before leaving. Nice touch! Bottom Line....it does not take long for a person to catch on to what places like KR are doing, and believe me they are losing a great deal of business because of their practices (Including mine). BUT SMAILS does NOT seem to be like that! I have to say that I REALLY appreciate people who try to save me some money, and for that I WILL BE USING SMAIL KIA AGAIN! Thank you!

A damaged tire requiring replacement was dropped off in the afternoon. (Road Hazard coverage option…read morewas purchased). Tire not available, warehouse ordered- expected to arrive next day. 5 days later- no tire. Calls in between were all excuses. Road Hazard coverage was a waste- after the "additional" costs were added in, when quoted the replacement cost. Retrieved the damaged tire & had a new tire installed in 15 minutes at a competitor nearby.

Had to stop here for a road trip emergency and I was really happy with how fast they were able to…read moreget everything sorted out! One tire needed replacing, called in and they saw us immediately. It's extremely clean inside and the prices are pretty good!