This is not a real bakery. I was very disappointed when I learned they don't make their icing from real ingredients like butter. They told me they buy their icing is from Sam's club which is garbage ingredients. . I wish we had a Crave or other "real" bakery that makes cupcakes from scratch with fresh ingredients and not crap from a chemical lab. read more

SmallCakes - Richmond - they buy their icing is from Sam's club which is garbage ingredients. - Cupcakes Near Me - Richmond, Texas

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Adrianne was helpful Taking the time to explain all the many many flavors that they carry and the special ones for the holidays Like this Mothers Day five STARS read more

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I looooove small cakes and didn't know there was one in the area until recently. I actually got this via too good to go. My favorite will always be the chocolate cream and peanut butter. I got to try carrot cake for the first time too and that was amazing. I will say the too good to go order was a little bit on the dry side but nothing too bad. The lady who gave me my box was super friendly as well! read more

SmallCakes - Richmond - Choco-Cream Cupcake Carrot Cupcake Carrot Cupcake Peanut Butter Cup Cupcake - Cupcakes Near Me - Richmond, Texas

We happened to come across this wonderful cupcake shop while in the area buying none other than donuts. Upon entering the shop, we were instantly greeted by Adrienne and Faith. They were so friendly and energetic...posed for a picture, let me take pictures of everything, and explained the flavors..even turned on the Christmas tree lights so I can take a picture. We came at a weird time (after the gym) in the afternoon and during the weekend, so it wasn't packed. I'd imagine that they have more foot traffic during the opening and before closing time. There were too many flavors to choose from, but when in doubt, go the chocolate route!! We chose German Chocolate and Red Velvet. Unfortunately, I can't speak to the flavor or texture as I bought them for someone else. They seemed a little pricey, $9.96 for 2 cupcakes...but I guess maybe that could be the average price for a cupcake these days. They have a rewards program, but I didn't sign up as I don't know when I'll return. Also, there weren't any instant rewards when signing up. There was plenty of parking in front of and around the shop, shared by other businesses. Would I return? Yea!! If I'm in the area so I can actually taste one! read more

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I like this cupcake place. The cake is soft and icing is sweet but not too sweet. The chocolate cake is my favorite cake flavor here.

Their cupcakes or extremely dry. I bought six for holiday season. All had a dense thick dry exterior. You really can't find the middle moist. For the price point it is not worth it. I think they are selling stale food or producing too much that they sell past shelf life. read more

Got these delivered and they showed up in perfect condition! Love that they travel well. Overall, the cakes were a bit dry and the icing was slowly drying up on the sides. Loved the chocolate on the most minus the sprinkles! Also tried a gluten free vanilla one which we weren't a fan of. Think they might have more gluten free options but wouldn't recommend this one. read more

SmallCakes - Richmond - 4-pack - Cupcakes Near Me - Richmond, Texas

I want to start this review off by saying that I tried calling and asking a manager to give me a call back. But since I didn't get the courtesy call back to do right I'll leave my review here. I've never had an issue with the cupcakes here, they are quite great actually. My issue is their actual cake. Me knowing they are known for cupcakes, before I placed my order I came in to have a conversation and ask the necessary questions before placing an order. I wanted a really simple round naked cake. Nothing complicated as far as design, just referenced a photo of a naked cake and another cake with light blue icing for color reference. They assured me this was easy and they can make it happen and it seemed like an easy enough request for me not to worry. When I came to pick up the cake it was obviously not what I asked for. They gave me some bright blue icing and the cake was not a naked cake. It looked more like a cake when iced they ran out of icing. When I asked the guy who handed me the cake what color the icing was he said it was blue but definitely not light blue. I told him to let the manager know that I wasn't happy and to give me a call. I gave it nearly a week and didn't hear back from them. Not to discredit how the cake taste but I really didn't appreciate how the cake design turned out. I would've appreciated the honesty if they said they've never done this before and they would try. The lack of any kind of response left a bad impression and I don't think I could ever return. Cake photo attached. Definitely not light blue icing and definitely not a naked cake. read more

SmallCakes - Richmond - Cupcakes Near Me - Richmond, Texas

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Small place. I like how they decorated and displayed the cupcakes. I bought 3 cupcakes. Chocolate and vanilla, red velvet, and dulce de leche. They were kinda dry and were just not good. Red velvet had a little after taste .theres nothing special about it, for the price too. It just honestly tasted like cupcakes you would get at walmart or heb. read more

I ordered a cake from here, picked it up last night a.little after 6pm. At 1pm the next day, the icing is completely split on top of the cake. 17 hours after pickup! Good thing this wasn't a wedding cake. Only a birthday cake! My wife's birthday cake . When I called the store, I was told I'm sorry, once it leaves the store there is nothing we can do. My wife has been making cakes for years. Never had one of her cakes do this! For as much as I spent on the cake, I expect a few things. I expect to have 'Happy Birthday written on the sheet next to the cake, as was promised, but not delivered. I expect icing to last more than 17 hours. I expect a reasonable looking cake. Be careful buying cakes here. I learned my lesson and will NEVER be in this store, or any other Smallcakes store again. No offer to make things right, Just I'm sorry, once it leaves, there's nothing we can do. Poor, very poor. Smallcakes lost a customer today. read more

SmallCakes - Richmond - Cake with bad icing job 2 - Cupcakes Near Me - Richmond, Texas

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I got the assorted dozen for teacher's appreciation. They were delicious and everyone loved them! I picked them up but they were packed nicely. So when I delivered to my kids school, they were still good. read more

Cupcakes are baked fresh every morning! Great friendly staff, greeted upon entry. I met the new owners and they are very friendly and professional. I am a keto girl, and I am over the top with the selections for keto treats. The manager has told me she loves to rotate the treats so "we don't get bored of the same treat"! This makes sense, since keto does get boring, but knowing I will have a new surprise every time I am ecstatic!!! Love love love this place!!! Great atmosphere! Definitely a customer for life!!!! They also do Birthday parties and baking classes for kids!!! How cute and awesome! read more

SmallCakes - Richmond - Smallcakes does parties this cute!! - Cupcakes Near Me - Richmond, Texas

Okay I must update my review ! Like I musttttt! I came here because I heard they are now selling Keto Cupcakes and other keto goodies! When I tell you that the cupcakes and goodies are bomb! They are the bomb.com!!! 2 carbs per cupcake! They tasted so good I couldn't believe it was keto! I mean I had the raspberry cupcake! Delicious ! The almond fat bomb delicious! The chocolate fat bob delicious! I have a red velvet cup cake in front of me that I'm trying not to eat but if it's as good as the rest i don't think I'm going to make it! This is my new place to get my keto baked fixes!!!!! I think they also got a new owner because the place is way more inviting then before ! I foresee myself becoming a regular now! read more

Very lovely customer . The staff with her very lovely hair ! Lol took the time to explain different cakes to me . Told me about the favorites of people etc . They have a promotion going on, Sign up and get a free cupcake ! Very lovely layout. Yummy yummy cake cups read more

SmallCakes - Richmond - Puppy cake - Cupcakes Near Me - Richmond, Texas

Cupcakes are delicious! Friendly and courteous staff. I get my dog the doggy cupcakes and he loves them!!! Definitely recommend!

I'm always disappointed when I go to this location, even though hours say one thing, the store always is closed 30 min to an hour earlier. No update online, it's always a handwritten sign on the door. read more

These cupcakes are the best representation of "All that glitters is not gold" I wished I would have read the rest of the reviews, I went in with high expectations. My daughter and I purchased a dozen cupcakes for $37.50, didn't mind at all since I was expecting deliciousness. I ate one and didn't think the cupcake stood out. I have had better tasting cupcakes for allot less. Well I figured it was just me, nevertheless my daughter and husband mentioned that the cupcakes were not that good. I should have just purchased 3. I suggest buying one and trying it before you buy more read more

SmallCakes - Richmond - Cupcakes Near Me - Richmond, Texas

It's hard to celebrate birthdays with quarantine and all. I was hoping to get some cupcakes to celebrate, and it was sort of last minute. The lady who was helping me was nice to let me know all the flavors she still had left since it was 10-15 minutes close to closing time. I ordered 2 strawberry, 1 german chocolate, and 1 vanilla. I was hoping she would pack all 4 cakes into one box, but she kind of packed it separately. Other than that, I think it was ok for cupcakes with a lot of frosting on top. It was sweet and soft like what I think cupcakes should be. read more

I decided to give this location another chance. I purchased 6 cupcakes for a family birthday event. I bought an assortment of flavors. I was very disappointed. The cakes were dry and no one finished the cakes. I also noticed that the amount of icing used is much less. I won't be going back. read more

I came here for the keto treats and they did not disappoint! The prices are reasonable and the cupcakes are the bomb! My son also ordered regular cupcakes and he loved it! I recommend this place! read more

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I can't believe i spent $90, here out of all places. The cake that I ordered was beyond terrible. My little brother could've made a better cake for $15. Listen here y'all for a whopping $90, you can get a 8" cake with a custom picture on top that is literally printed paper, and I can't forget to mention the non decorated part of my cake! Oh one more thing what kind of cake has an uneven side, a lazy shitty cake. Won't be going here again! read more

Cupcake was good. Sweet with LOTS of icing. The cake was pretty fresh and moist tho i came close to the end of the day. I got a carrot cake and peanut butter cup cake and both were pretty good. my fav was the chocolate peanut butter cup. Try em! read more

SmallCakes - Richmond - Cupcakes Near Me - Richmond, Texas

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So disappointed in this SmallCakes. I have been there on many occasions, and have liked their cupcakes. However, yesterday's experience wasn't so good. Maybe because of the storm and power issues, they were shorthanded, but the rudeness and "hurry up" pressure leaves me with a bad taste in my mouth. I wanted to pick up cupcakes for an impromptu birthday party for my 4 yr old granddaughter, so I went in early and asked to purchase two dozen. Without asking me what kind and not allowing me to ask questions about the special pricing (buy 10,get 2 free) the clerk started loading up two boxes of the cupcakes she thought best just to finish my order and move on. I had to stop her and tell her to put more with sprinkles (of course, a 4 yr old has to have those!), but she said "I'm by myself and that's all I've got" even though there were others with sprinkles on top. She then charged me the full per dozen price and hurried me along. There were others in the shop but no on behind me, so I'm not sure why the hurry and why you would want to offend a customer buying 2 dozen expensive cupcakes. I'll go into Katy Smallcakes or OhLaLa in Katy from now on. Side note: The cupcakes she gave me tasted "day old" so that makes me doubly sad that I didn't insist on taking my time and asking for what I really wanted. My bad I guess! read more

I love the wedding cake cupcakes. I ordered lemon drop and strawberry. I figured I would eat only half...no luck I ate the whole thing icing and all. The cake was moist and the icing was not too sweet. I don't know what they do but this stuff is consistently amazing at every location. My daughter said her strawberry was the best ever. My son said the filling in his lemon drop could go all the way to the bottom and the icing was too thick in the middle...he gives you a three star. I know the wedding cake is the best in the whole entire world and since it's my money and my phone 5 star it is. I forgot to take a photo. The service is also the very best. Nice and clean. read more

Purchased 4 cupcakes (9/21/23) for a dinner party and told my special guest that she would love the amaretto "wedding cake" cupcake, which I have purchased many times. After dinner I passed out the cupcakes and the special one I had purchased for my special guest. She tasted it and said it was vanilla - not amaretto. So I tasted it, and it was vanilla. I called the store who said they would replace them as long as I had my receipt. I went the next day (9/22/23), and was told by the clerk that they would replace one. I convinced her to replace both. I said I really would like a refund since the cake was not what was advertised. She said it did have amaretto as did all of the wedding cakes and she could not give me a refund. When I got home with the two cupcakes, they also were not amaretto. Won't return. read more

I order from this place all the time through DoorDash, ordered 6 cupcakes and they substituted 4 of the 6 without giving me a courtesy call to tell me they didn't have what I ordered!!!! I called and spoke with someone at the store who basically argued with me that they didn't send the wrong order! Then the cupcakes that they did give me look like crap! Very poor customer service!!! They also lied and said the manager wasn't available...when I called the first time, 3 mins earlier, she was there. So sad this location has lost a customer for life! read more

SmallCakes - Richmond - Trashy cupcakes - Cupcakes Near Me - Richmond, Texas

I usually come in here to get a few cupcakes from time to time; specifically the wedding cake. So I walked in and a girl named Katelyn was helping another customer. I told her that I needed wedding cake. She picked one up and I noticed that there was barely any icing on the cupcake and wanted a different one . She asked me why and I started to explain why and she looked at me like I was bothering her since she already boxed it up. Listen I don't pay 3.75 for a cupcake with half ass frosting. She seemed like she was annoyed up until I paid and then asked for my receipt . I won't be coming in here anymore. Get new cashiers with less attitude and stop being cheap with your materials. It doesn't look good when your cashiers have an attitude and you charge full price on cupcakes and get less serving. read more

SmallCakes - Richmond - All this cake with a squirt of icing . Smh - Cupcakes Near Me - Richmond, Texas

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I stopped at this location and it was sooo pretty and it smelled so good, I tried the passion fruit and a gluten free strawberry cupcake delicious and I got a chocolate fudge with buttercream filling cupcake It could have used more buttercream it was like a nickel size in there, expected a Little more and i purchased a carrot cake cupcake for my dog she loved it! read more

SmallCakes - Richmond - Cupcakes Near Me - Richmond, Texas

Always friendly staff and very clean. Great selection of cupcakes. Good tasting cupcakes.

The new ownership has improved customer service and prices. The cookie sandwiches are delicious read more

SmallCakes - Richmond - Cupcakes Near Me - Richmond, Texas

Great service and even better cupcakes! Great service from Rachel! She is an amazing person, I just love her energy. The cupcakes were fluffy and moist!! read more

I called from out-of-state and Keagan was extremely helpful. I was trying to get cupcakes delivered locally for a close friend who recently got engaged and Keagan went out of her way to assist me and ensure this gets done correctly! It is employees like Keagan who make customers loyal to the SmallCakes brand. I hope the mgmt team @ SmallCakes can recognize Keagan for her hardwork and fantastic customer service! read more

Small cakes used to have the best cupcakes with a wide variety of flavors always in stock, however the last couple times my wife and I have visisted the store has been empty with only one or two flavors to choose from. Also, the cupcakes are the same...if not a little bit more expensive and they are TINY. Almost $4 for something half the size of a home baked cupcake is ridiculous. read more

SmallCakes - Richmond - Cupcakes Near Me - Richmond, Texas

Glad that I have found this adorable cupcake shop in the middle of nowhere off of the Grand Parkway! Decor wise, Smallcakes somewhat resembles Ooh La La; lots of fuchsia and hot pink colors, and just cute! I've tried the banana foster cupcake, which is very delicious, moist and sponge in the cake, garnished with a thin slice of caramelized banana. Will definitely go back to try the other flavors, and they will soon serve milkshake as well! Stay tuned! read more

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The cupcakes were good but our dog threw up his cupcake. Go early because the favs sell quickly.

Bad Customer Service!!! Giving a 1 is an understatement. It doesn't even deserve a , but that is not an option! I placed an order 3 weeks in advance for an important birthday party. The morning of the party I went to pick up the cupcakes only to be told it was canceled the day before by me(which I did not call or canceled), and the money was refunded. The employee was supposed to cancel another customer order(she called the number that she wrote down), but mistakenly canceled my order which inconvenient me and my event. She called the manager to see if she can make my cupcakes without charging me a fee since the mistake was made on their end. The manager said NO and insisted I make another payment regardless that her employee canceled the wrong order. She did not care that my event was starting in 3 hours, and it was not my fault. Needless to say, I walked out of there without any cupcakes from SmallCakes. Bad customer service!!! Thank goodness for #NothingBundtCakes in which my company enjoyed! #NothingBundtCake should have been my first choice but wanted to try something new. SmallCakes off of W GrandPkwy in Richmond and Hwy6 in Missouri City will not get my business again. I will not recommend it to anyone due to poor customer service!!!!! read more

I used to come here for the most amazing Keto treats. Lately you show up at 4 pm and they are completely sold out. Today my husband went to get us some treats on his day off!! The cupcakes were 1/8th the size they used to be and the girl told him it was because they had to change their flour!!! They were absolutely disgusting!!! I will not be returning unless they bring the old recipe back! read more

Reading their older comments, seems like they really take into account what people are saying and have improved greatly! There were complaints that they only used chocolate and vanilla as their base and only have variety in icing. But I just went recently and they had fruity ones and one spiked with bourbon. Super moist cupcakes. Staff was very friendly. Sucks that they don't have any utensils, but other wise I would go again. We had gotten the carmel crunch, Kentucky bourbon, and raspberry coconut. My favorite was the Carmel crunch! I couldn't get enough of their Carmel icing! So good! But the name was a bit deceiving, was expecting toffee or pretzel pieces for "crunch". read more

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The girls who were working the register were very sweet. Although to me, these cupcakes tasted like something you get from a cheap grocery store bakery. They tasted like they used margarine instead of butter for the frosting. Which for me, is a deal-breaker. They also did not have a huge variety. I don't like chocolate anything, and the only vanilla cupcake with vanilla frosting they had was gluten-free. read more

I ordered a cake a week and half in advance. I never got a follow up on my order being confirmed so I had to go through 3 days of trying to talk with someone to see if the cake I order online would made. 3 days before the pick up date I get a call that my order online didn't go through and that they don't do custom cakes even though online it doesn't mention this at all. I had to what 5 days for someone to tell me that my order was not in the system. Why have an online order system if it doesn't work? read more