Sadly, the manager wasn't willing to unpack the pallet so I can make my purchased. They told me to come back another day when it'll be ready. I'm looking at the item I need and can't get to it. I need to go to another competitor store to buy the same product. These are opportunities to create raving fans. read more

Smart & Final Extra! - Just what I needed - Grocery Near Me - Santa Clarita, California

Came in just for the bottled waters sale and asked the employee to help me w/the waters bc they are way too heavy!!!! A nice young gentleman helped me w/all FOUR PACKS of my waters put into my shopping cart. read more

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Rachel was very helpful my mom and I both had problems with the App And she took the time to walk us through it so we could get our sale items. Thank you. read more

I wanted to share feedback regarding my visit to your store today at approximately 7:15 PM. I approached the checkout with four items and waited behind a cashier who was assisting a coworker. The transaction for the coworker took about seven minutes. After that, another person began conversing with the cashier for roughly another ten minutes while I remained waiting in line. While I understand brief conversations can happen, the extended personal interaction during checkout significantly delayed service for other customers. I hope additional training can be provided to help staff balance friendliness with efficiency, and to recognize when it's time to focus on moving the line along read more

Why would anyone give this store less than a stellar review? I have been shopping here for 20+ years and it has been consistently excellent the entire time. Clean, spacious, efficient, friendly, well stocked, great prices, items you can't find anywhere else. What more could you want? Wait, I know, there is no membership fee as there is with its main competitors. Hence, 5 stars for all aspects of shopping at Smart & Final. S&F, since 1871 (!!) was here before the Big Box stores, before the clubs. I am a professionally trained baker. Even the so-called restaurant supply stores are not as well versed and stocked as Smart & Final. You can find whatever you need for high quality culinary production right here, with great hours, consistently. But, what prompted me to post this review, finally today? I, a vegan 99% of the time, have loved Garden Burger brand meatless burgers for decades. Suddenly, you can't find them anywhere. There are no equivalents of the quality of Garden Burgers, now owned by the Kellogg company. Kellogg pushes its vastly inferior MorningStar brand burger and has withdrawn the higher quality Garden Burger from all supermarkets. Smart & Final carries the Garden Burger and has joined forces with InstaCart to deliver them in a convenient frozen 12-pack to your door. I ordered from S&F with InstaCart this morning at 5:30 and my treasured Garden Burgers were at my front door in less than 2 hours. I can't think of a better place to shop for the serious cook, chef, baker, and home maker. And, I am fiercely loyal to my store on my namesake Lyons Avenue! read more

Smart & Final Extra! - Grocery Near Me - Santa Clarita, California

We came in last Friday on a last minute run to pick up some items for dinner party we were hosting. Unfortunately they didn't have the item we stopped in for, but I am not going to ding them for that because it is not a usual food item. We stopped in because we were close and thought we should try. However in walking through (rather quickly) I saw that they did have a clean store and a lot of items that I would buy if not in such a rush. This location is closer to my place than the other so I will stop in again when I can breathe and walk the aisles. read more

I don't appreciate that your cashier is on bad mood on one slow day & mistreat my son just because she's having a bad day I been a your costumer for over 8 years but no more read more

Smart & Final Extra! - Grocery Near Me - Santa Clarita, California

Five stars for a Smart n Final? How can this be you ask? Well I know I thought the same thing when I walked out of the store. I didn't think I would say to myself - woah that was impressive for a S&F! I have been in here before the renovation and now and let me tell you, what a difference. Great job guys. Aisles are wider and stocked like usual. Produce sections looked great. Food aisles had what you need. I did notice less industrial supplies and more household items. Probably supply and demand. Wine and beer area was easy to navigate. Oh and I love the naming if checkout registers after local street names. Don't ask me why. Just thinks it's neat. Get you into that local market feel I guess. Parking lot is huge and there is restrooms. Overall clean and well stocked. Now you can load up for your party or just do some light weekly shopping in one place!! read more

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Today I observed at the line at check one of the cashiers being very disrespectful toward another paying customer. Her name was Leticia at the register who made it her obvious point of view she smelled and was offended toward another paying customers scent of cañabais ( as she sprayed aerosol lysol in front of the customers and our food goods) I believe that was very rude and unprofessional, when you working in the customer service department we all have to learn how to respect one another and not make a point of others choices. Please grow up and keep your personal issues to yourself!!! read more

I am so disappointed, I went to buy milk and two days later I realized it was expired 4 days ago from when I bought it. I would expect that from another grocery store but not from smart and final. read more

Specifically Diana the cashier needs more training in customer service and needs to lose the tone. And if the customer asks her to scan something she needs to not argue and say they don't have to. Well, I would prefer she do it because I was told to have her do so, so just do it. read more

I went into this smart and final because I needed water by the cases. I spoke with Indra who is a manager and she ordered them and they came in right when she said they would. I ordered 4 cases but they gave me 7 so I thought well I will take them because water does not go bad. An older gentlemen put it in my car for me and a checker by the name of max I think was truly a blessing in the store. Its good to see that when you order something it does come in when they say it will. Every single person in that store was so nice. The store was very clean and the shelves were fully stocked at 5:30 at night. This will be my go to Smart and Final store. read more

Lots of meat choices especially for large events. Reasonable prices. I go there when I need to smoke a large brisket or pork shoulder.

If you have been to one S&F, you've been to pretty much all of them. Prices are solid and lots of good stock. We went the Sunday before Memorial Day for some hot dogs, burgers and chicken and assortment of other needed items. We were in then out, quicker than a McDonald's drive-thru. But the staff were friendly despite working on a Sunday before a holiday and there were still a lot left of everything we needed. read more

Love the store. Fantastic produce. Great meat selection. Always clean and well stocked.

I shopped here for the first time yesterday. The location had plenty of parking. Which was really nice. Store was very clean. Plenty of aisle space. Didn't interact with the staff other than the cashier, who was friendly. I am though not impressed with the pre chopped steak meat I purchased. Opened it and it smelt bad. Bad bad eggs still had a week left. Thought it would be safe. Didn't look off. ‍ read more

Best service ever from a lady who I believe her name was karry, African American lady with short hair who was a total dear! Prices are impressive but the service will drop your jaw! read more

It's rather small for a grocery store but it has most of everything I need. The parking is ample and easy to find. The pies are very peculiarly placed inside the fridge so I reckon they're not meant to be eaten any time soon. I came here to grab some champagne for the New Year and there were a good handful of variety. Good place to grab last minute things. read more

Love this place, nice people, friendly and courteous....always ! They have been exceptional during coved.

Old, dingy, outdated, and in need of a major facelift. I hated the way the store was set-up; things were everywhere. I found it hard to navigate through the store. No, you can't go down that aisle, sorry, you can't cut through between those table, nope, sorry go completely around. I mean they do have some decent prices on select items, ehem, their pumpkins were a steal at $2.99 a piece, but would I come here just for a good deal? Probably not! Overall The look of the store is discouraging, cluttered, dim, and messy, which is why I wouldn't recommend it because it makes everything else a little bit less appealing. read more

I come here once a year when I need huge quantities of provisions for our annual Oktoberfest. In the past year they've reorganized the layout of the place from several dozen teeny aisles to 4 long mausoleum ones. Dark and spooky, and the other customers only contribute to the mood. In case you don't know, this chain sells bulk items at cheap prices rather than standard groceries. I can't compare to Costco or Sam's Club since I don't go to those places. Ordinarily we end up wasting most bulk items because we go through groceries so slowly, so the place has limited usefulness for me. But since most everyone else is obese and/or has 500 kids these days I guess its customer base is relatively assured. Kinda dingy throughout. One bright spot I found - they carry Creme de Menthe Syrup so I can resurrect Disneyland's non alcoholic Mint Julep recipe, which the corporate asshats at Disney discontinued sometime in the last several years (but that's a 1 star rating rant for another time - sorry kiddos.) read more

Just visited here for first time since renovations were completed. I'm very impressed and will be back again. All the same valued stuff plus huge selection of fresh fruit and veg. Good looking meat and fish counter too. I think they have reduced a lot of the kitchen / restaurant supply type stuff which is too bad. read more

Terrible customer service... old rotten produce at an extremely high mark up. Would give 0 stars if possible.

They always have exactly what I need. I love that I can shop in bulk here for a reasonable price. Staff is always friendly and helpful.

Been here a few times in the past. It's still n a huge shopping center with plenty of parking. The aisles were bright and fairly wide. They had the gallon vinegar jugs I wanted. The store brand was much less expensive than the national brand and if I bought two, I saved even more money per gallon! The check out was fast and friendly too! I usually don't go here because there's one a little closer to my house. read more

The supervisor karla was super helpful and full of information hope you see this thanks

Since our last visit to this particular location was not very good, we went back to speak to the store manager, Scott. Not only was he understanding, but he fixed the problem. He paid for our groceries for our BBQ on this labor day. Now mind you we were absolutely NOT expecting him to do this. We were prepared to pay for the rest of our merchandise. We thought he was only going to give us our meat for the BBQ. This store manager is absolutely all about his customer service. We applaud him for that. Thank you Scott for everything your did read more

Their customer service doesn't even deserve stars. They're so rude. I was given the wrong pump for the syrup i bought so i went back to get the proper ones. They were out of stock so i asked when they'll have them in stock or if they'll ever get them back, this hispanic lady with a feather duster in her pocket says ' just return them then'. So i went back today to return the syrup and wrong pump. This other hispanic lady at the register was also rude saying of course this is the wrong pump. She was talking down to me. I'll try to get their names and report them. But super rude. Not going back their again. read more

This place needs new management, and employees. The customer service was not that good before they turned into a full blown grocery store. But now, it is even worse. I give a place 3 strikes and your out method. However, I have given this place a complete ballgame of chances. They sale things out of code, shelfs are empty quite often, and the customer service is sub par. The last three times I went into to get help, there is no one around. The only people around are the checkers, and they are busy ringing up people. When I finally find someone for help, they say; "let me go look in the back". Then they never return. I will no longer shop at this Smart and Final. Please hire quality people, instead of classless, no respect, I don't care attitude people. read more

This place is awful. They tried to smush a lot of stuff in a little space. Everything I needed they didn't have. I walked in and walked right back out. Go to the one in Santa Clarita don't waste your time here. It looks like they're closing the store it's so rundown in there..... read more

I REALLY wanted to like this new "grand opening" with the fresh fruit and everything since they took out the ralphs in the neighborhood. I walked in and was impressed by the appearance. However, the fruit area smelled weird and a lot of the blueberries and strawberries already had mold on them. Had an apple a few days later and they were already soggy on the inside. Guess Ill drive an extra 5 minutes to a grocery store that doesnt sell moldy food. read more

For the past 4 years our Rotary Club puts on a Cowboy Cobbler event at the Cowboy Festival. Over the 2 day event we serve over 2000 servings of Cobbler most ala mode. In addition we serve Pulled Pork sandwiches with Cole slaw and chips. Smart & Final is our "go to" source for our needs. Scott, Claudia, Karla, Frances, Christian and others whose names escape me make my job easy by helping in every stage along the way. On Cobbler weekend I'm in and out of the store, always in a hurry because we are running low on something, and there is someone to greet me with "what do you need Steve" and filling my order and loading the truck while I pay the bill. In and out fast. I consider the S&F team partners in Rotary's success each year. Thank You! read more

I'd like to thank Frances, the assistant manager, for her help with a special order I requested. I needed 6 cases of green beans for a food drive I was sponsoring and she was kind enough to facilitate my order in 3 days time. In fact the order was waiting for me in a shopping cart when I arrived. If only all my transactions were this easy. Thanks again Frances ! read more

They've done a good job remolding stores to make them more competitive against the Vons, Ralphs, etc. Prices are competitive. Weekly specials are good too. Staff are pretty good and accommodating. Now the bad. Received Christmas Flier in the mail and had several coupons with great specials. When I went to use them they all had limit one per purchase or visit. There was also a 10% off your total order. I spent about $80 but when I checked out I only received a $3.47 discount when it should have been $8. I Asked the cashier why and he said it excludes most of what I had bought!!! Lol! What a joke. Misleading advertising. Coupon specifically said "10% off your entire order!" What part of "entire" do they not understand? The fact that I actually went there to shop means that they are trying but they're still a second rate grocery store and in Southern California with so many choices they fall way short of everyone else. read more

This Smart and Final gives you a funny feeling when you park in front. The strip mall it is in is rather tacky and the people walking around give me the creeps. Inside it is a normal S&F, however, it is rather dark and smaller than usual. The better choice is to go to the one only a few miles away on Newhall Ranch Road. That one is new, bright and has everything. read more

Does anyone know if this S&F store carry organic fruit & produce? Need to make a stop there and lay thing I want is to have to make two stops along the way home. If anyone is 100% sure please lmk. I greatly appreciate the info! read more

This place NEVER has what I need. I only choose to go here because it's on my way home from work. I needed to buy some milk and they don't have the kind I like to give to my children. Also the cashier that checked me out was not very nice. I bought some cookies and I politely asked her if she could bag my stuff and in a very rude way she responded NO because they didn't have any and they would arrive the next day. I told her that there were some bags I could see at the register next to hers and her response was NO again because they were small size bags. I had a couple small things that should have been bagged but by the looks of it she didn't want to do that for me. Super stingy with their bags! read more

Small store as I know they are working on renovating it into an Express/larger store soon. Lots of parking outside. Prices are above average unless you come in for sale items. read more