I have been a loyal customer of this store for over 10 years. I have purchased hundreds of bouquets and countless other items here over the years. Yesterday's experience was so frustrating and upsetting that I honestly don't feel like returning anytime soon. I needed flowers for my niece's preschool graduation. Unfortunately, most of the bouquets in the floral department looked semi-wilted and far from fresh. After searching, I found one bouquet in a bucket that looked acceptable, but it needed wrapping. The bouquet was priced at $35. I asked the employee in the floral department, McKenzie, if she could add wrapping paper. She told me she could, but that it would be an extra charge. I was confused because every other bouquet in the department already had wrapping paper. After I questioned it, she reluctantly wrapped the flowers, but the result was rushed, sloppy, and unprofessional, with visible tape making the bouquet look unfinished and unattractive. I politely asked if she could at least add a short ribbon to cover the tape and make the bouquet look presentable for a graduation gift. She immediately said no and told me she would have to charge $5 for a small ribbon and send me off to front checkout although I always pay for flowers in the floral register . Throughout the interaction, her attitude was dismissive, rude, and unwelcoming. At one point, she even instructed me to stay behind the line in a manner that felt unnecessarily harsh and disrespectful. I asked her to check with a manager. She spoke to someone and returned saying the answer was still no. When I later spoke with a manager myself, I initially received little help. I was ready to leave the bouquet behind and walk out of the store when another manager stepped in and asked what had happened. I showed him the bouquet. To his credit, he immediately agreed that the wrapping was unacceptable and apologized for the experience. He personally escorted me back to the floral department and asked McKenzie to rewrap the bouquet properly and add a ribbon. Even then, McKenzie remained visibly annoyed. The way she handed the finished bouquet back to me felt almost as if she was throwing it at me. That was my final straw. I left the store feeling upset, shaken, and deeply disappointed. One employee's poor attitude can undo years of customer loyalty . I want to thank the manager who stepped in and resolved the issue professionally. Unfortunately, the behavior I experienced from McKenzie was some of the worst customer service I have encountered in a long time. Employees like this can seriously damage the welcoming atmosphere that has kept customers like me coming back for years. read more

This location is awesome !! When we first moved here we found this goldmine !! Store always has the best and fresh collections!! I needed a wine which I have no glue which one would go with Spaghetti dinner Well we were lucky that Chris in the liquor department knows his stuff He helped us get two bottles that complemented our meal Thank you He was so professional asking what flavor we were looking for He took his time finding us the perfect selections They also carry high end bottles Hurry get down there and see for yourself !! You need to try and start going to the Ralph's The staff is friendly and they make you feel special Thanks again !! They also have a Starbucks on location !! Their flower dept is just absolutely awesome making the store's ambiance just perfect too !! read more

Great location, love all the selections of everything. Clean, well stocked and managed the way it should be read more

Ralphs Fresh Fare - HALO TOP ICE CREAM!!!! AT RALPHS!!!!! - Grocery Near Me - Valencia, California

The new florist Manager (Meredith) is absolutely amazing! She's so great that we have followed her for several years from her previous store location across town to this location now. I specifically always go to this store now for all my flower needs. I know how much love, care & attention Meredith always gives to all the beautiful flowers and her customers. I highly recommend having Meredith personally make an arrangement for you. Ralphs made an excellent choice in making Meredith their florist Manager. read more

Ralphs Fresh Fare - Florist Manager custom made with love - Grocery Near Me - Valencia, California

This is my main GO TO grocery store i like that everything is fresh and clean. Great cashiers and management team Pedro Frank Alma Luigi and Nick. the pick up crew is great too read more

Some people might find this 5 star rating surprising. Not if they know the Kroger chain vs every other one out there. There are half a dozen major grocery chains in Southern California. Three are upscale and deserve to be in a separate category as they are considered gourmet specialty stores rather than every day workhorse supermarkets. One of them has a steep yearly membership fee -- I haven't even considered it. We depend on a few more health-oriented chains here but they don't have everything Ralph's (Kroger elsewhere) offers, and one of them discontinues their products so frequently that I don't even want to go there and fall in love with a product, make it a staple, only to be told, abruptly, it is carried no more. So back to Ralph's. There are a number of them near me, but this one in North Park/Copper Hill is in a class of its own. Huge, spotless -- literally gleaming -- stocked with all the best of the commonly sold product lines but also with some departments that are elevated to a level that rivals those specialty chains I mentioned above. The cheese, bread, wine, ethnic, and fruit/vegetable/plants departments are simply exceptional. What I also love about this network, is the Kroger brand. No one, and I mean no one, sells a better product line in the USA. Whenever I need anything that can be duped by Kroger, I pounce on it. The very best parmesan/romano blend shaker cheeses are made by Kroger. Pick up any other brand and you will see it is mostly cheese-free. Not Kroger. I buy them by the dozen -- excellent, good enough to fool me into thinking I grated the cheese myself. And, that is just one item. Similarly, the "saltines". They are excellent and don't crumble and break the way the name brand does. When Ralph's is out of Kroger saltines, I do without -- no other saltine comes close. I could go on and on -- higher quality, lower pricing. Why wouldn't I buy what Kroger slaps its label on? The store itself is perfectly lit, I relax the minute I am inside. Shiny floors, almost romantic lighting, soft but upbeat music, organized, vast and deeply stocked. This is a well managed venue of a truly superior chain supermarket. Parking is pretty good too and the neighborhood is leafy and lovely. That is just the summary of how much I love Ralph's ... don't even get me started on their cakes and pies (I am telling you, they have a Red Velvet cake for $16 that beats those at the best cakeries in Los Angeles. Trust me, I take it for celebrations and people kvell over the quality. My secret!) read more

I guess my expectations for a grocery store are pretty up there because shopping here lately is a real disappointment. I go to this grocery store more than any other so I have seen the demise of the quality and customer service. I discovered long ago that the produce here is very sub par compared to other grocery stores around here. And I'm not complaining Ralph's to any local farmers markets or organic places. But the produce here is well below the quality of the neighborhood Albertsons. I have often seen mold on packaged strawberries and raspberries. Others spoil much faster than when bought from other stores too. I don't know the reason but it's just things I see. This last time they went in for for tomatoes. They were completely out of all varieties except some green Roma tomatoes. I asked the guy working in produce and he said very casually "whatever is out there is what we got, they are out or season." Mmm ok. I went to look for some raspberries and again completely out. Strawberries available were pale pink. Again I asked if there were any more somewhere I am missing. He said "what's out there is out there..." along with a lot of tough luck buddy attitude. Like excuse me for even asking! And I thought they sourced food from all over, this is not a farmers market or anything. I walked out and headed up the road to Albertsons to see if they had any "in season" produce. Guess what... fully stocked produce that looked great and ripe. Must all be in season here. And listen I know trucks don't come in sometimes and things run out but this is constant. Just poorly stocked. Food shelves too usually have the wrong items to fill in blank spaces, to appear not to be under stocked. So this review is because this is not the first time this has happened but rather the norm for that department. The cashiers have always been friendly and helpful. The managers can vary. Another time I came in to redeem a lotto ticket and an associate said we already counted the cash for the day and cannot open the drawer in customer service. It was 7pm. Customer service has just flat out dropped overall, aside from a few helpful worker. Produce is lower quality than ever in my 20 year history here. It just takes the convenience of a neighborhood store when you have to drive around to get quality food at multiple places. read more

Love this Ralphs, been going to this store location for nearly 15 years. Frank one the store managers, is always welcoming and greets me with a hello and offer to help me with anything that I need assistance with. Unfortunately, I just found out after so many years Frank left Ralphs ! read more

This is an awesome Ralph's. The isles are well marked, so it's easy to find what you are looking for. Customer service has always been great if you ask someone with help. Food has always been fresh. The store does get crowded. I try to go early to do my market shopping to avoid the crowd. I like that there is a lottery machine by the registers. :) read more

If you can avoid this Ralph's location, I recommend doing so. The employees here are some of the rudest I've ever encountered. Asking for help feels like an inconvenience to them, and the attitude you get in return is unacceptable. If someone doesn't enjoy their job then quit , they shouldn't take it out on customers. This kind of behavior is going to backfire eventually--treating people poorly never ends well. What that saying fuk around and find out!! read more

Ralph's is terrible now! I'm sad to say that bc I've been shopping here for a decade.The manager & employees are amazing! It's the food that is terrible! Produce should be thrown away but they put it on sale then we buy the rotten crap. Same with their steaks! Just bought 3 NY strips (on sale‍) They are terrible. No one in our house could eat them! Honestly, please just get rid of it if it's old so suckers like me don't keep buying it & throwing tons of money away read more

this ralphs is totally disgusting im waiting my turn in the recipe deli and the person putting hot food out wipes their nose with hand and doesn't wash their hands touching all the spoons n pans I told someone up front a guy I think he's a mnrg he is bald he said yah ok didn't believe me so im telling everyone I come in contact with at my job that this ralphs is nasty read more

I tried the grocery pick up for the first time. There was a $20 coupon and I figured what the heck. The app is semi-easy to use. However, it didn't route me to the closest Ralph's by my house. When I went to pick up the groceries, I ended up at the close one and it was not the correct store. My fault not Decoro Ralph's. However the wifi/cellular at the Decoro location is impossible and makes life difficult retrieving grocerys or adding deals. Let's just say, I rolled out of bed and was Karen for Halloween. I apologized. Upon arriving at the correct store, the Fresh Fare on McBean Parkway I was greeted by Isabella. She came out with my groceries. She went to check out. The amounts differed from what was on the online receipt. Isabella saved the day. She made the corrections from the online offers to what the store reflected. Thank you Isabela for dealing with "Karen" and handling the transaction perfectly. I tried calling the store to let your manager know how great you are but unfortunately I was never able to speak to a human and the line disconnected as I headed down McBean. read more

I've been shopping at this store since it was Hughes Market. I probably spend $300 per week here. The handles on my paper bag broke today and a bottle of wine and jar of artichoke hearts broke in my driveway. It soaked everything else in the bag. I N went bd l to the store with the by broken bag and wet items with a receipt. I went back to the same checker that I had just checked out with. She asked me for proof. She wanted pictures and when I said I didn't take any she said she couldn't do anything. 35 years shopping at a place. DONE!!! read more

Got home after buying food from Ralph's. I open up my daily harvest bowl that I brought from Ralph's and it looks super weird inside. I looked for the expiration date and it is way over the expiration date. Every time I buy something from Ralph's it is always expired or moldy. This place is absolutely horrible. The manager is so focused on following minorities around the store then doing their actual job and taking out moldy and expired food. read more

Ralphs Fresh Fare - Expired food. These bowls only last a few weeks. I just brought this and it is months past the expiration date. - Grocery Near Me - Valencia, California

See all

Just viewed on the news yesterday that Ralphs / Kroger will over charge on some items on their ad. Sure enough, it happened to me today. I downloaded an digital coupon item on the app and purchased it at the store. I checked my receipt and was not given the sale price. There was no issues when I showed them the error and I was given the correct price. read more

Rude stuff takes forever to get through And they don't take good RX. I'm thinking a lot of these pharmacies don't care about their customers and way overworked by this corporation read more

If you come to shop at this Ralph's for a rude meat manager then this is the place for you. God forbid you ask them if they have the particular frozen meat item that's on sale in the ad. The spot where it was supposed to be was empty. When I told him that he marches over there, gets on his hand and knees and finds 1 way in the back behind a different item. Drops it at my feet and says here you go and walks away. read more

SHOPPING CART ATTENDANT ON THE MORNING ON WED 19TH IS A CREEP! I was minding my own business and resting in my car. It was around 6 AM when I got their and I didn't have the energy to go inside so was waiting with my eyes closed in the car. When I opened my eyes and saw him outside taking photos of me. I am a small female and god knows what he will do with these. I wanted to get out to confront him but just left out of fear . I won't be shopping here ever again. As a long time customer of Ralph's, I've had too many negative experiences with the brand to ever want to shop at one of their stores again. FALLING ASLEEP DOES NOT MEAN YOU HAVE MY CONSENT TO PHOTOGRAPH ME CREEP!!!! #BoycotRalphs read more

Ralphs Fresh Fare - a man walking down the street - Grocery Near Me - Valencia, California

When I get a chance to shop at this particular Ralph's grocery store, I am always excited, and looking forward to their fried chicken! It is absolutely the best! I have had a lot of fried chicken from fast food, to grocery stores, but I always come back for Ralph's chicken! It is always fresh, hot, crispy, and juicy. Nothing comes close. The deli counter is always full of customers because the cold cuts, the sushi, and the hot items are incredibly delicious. I say, if you're ever in this area, and are craving a sandwich, or sushi, or chicken, then I suggest you stop at Ralph's read more

I have shopped here since the store opened 20 years ago. It's always clean and pretty well stocked. The guys in produce work hard and are always friendly. My issue is that they keep replacing checkout lanes with self-serve lanes. Most of the time there is only one regular lane open. But if you buy liquor or medication, you can't use self-serve lanes. read more

This Ralph's yelled at my son that has special needs after he asked him where the rotisserie chicken is. The manager told my son what are you looking at and my son replied the chicken, sir and the manager proceeded to grab my sons ass I will be contacting the authorities, but please do not patronizes company under any circumstances. Manager is white male around 5'10 through 5'11 about 230 pounds with a very husky looking body. He looks Caucasian. Negative reviews. read more

Stopped into RALPHS needed to make an exchange on a food item in the meat department. I was able to speak to Karl who happens to be the Meat Clerk, he was so very helpful and extremely knowledgeable! Thank you Karl for taking time to listen to me and then explain everything related to my concerns. You put my mind at ease and assured me that all is good! He even showed me a few slices of fresh meat so that I would understand the process related to my questions. 5 star quality customer service way to go Karl! I would also like yo thank Justin! He originally took the call as we spoke to him just before I arrived. Thank you Justin as well for your professionalism! Justin Front End and Derek in replenishment these employees at this Ralph seem to have a great understanding of customers needs and concerns. Each one made certain that I left very happy. It's really nice to see employees who work very well with each other and embrace teamwork. 5 star employees over at RALPHS! This is hands down my favorite store to shop at! Please recognize your employees and the greatness they are bringing! Frank the manager there he is always working very hard, super easy to approach and resolves issues very professionally and quickly. Thank you for all your help! The store by the way this store is always fully stocked and very clean. ! Justin Front end Help Derek Trplenishment Replenishment Team work read more

Ralphs Fresh Fare - 5 star Meat department! - Grocery Near Me - Valencia, California

See all

Horrible deli now. Store is constantly out of everything. Don't see the point of going back.

I decided to give this market a try this morning after not frequenting this location for quite some time. Now I am well-aware of why I don't like going to this market. I am handicapped and use one of their electric scooters to do my shopping. Although I was there between 8:30 and 9 o'clock this morning the isles were cluttered with various products waiting to be put on the shelves which made it very difficult to get around. I also found it distasteful that one of the people stocking the shelves was blasting rap music. They had products on the floors on both sides of the isles. Also, in the deli section they used to have a system where you would pick a number and they would call you in order of your arrival. Today there was no such numbers so it became confusing when the one person working behind the counter tried to determine who was next. read more

This is my favorite Ralphs by far. Pedro is always so helpful when I go in at night and Frank is also amazing. Pedro helped me find everything I needed last night and when I got back to my car my battery was dead. He ended up staying after his shift was done with me in the parking lot to give me a jump and saved me from being stranded. I always feel at home at this location and will never stop coming here! read more

During these difficult Coronavirus times, I have to commend Ralph's on their handling of customers this morning. I know supplies of paper goods were exhausted, but I called to find out if they had gotten in a shipment. The phone was answered immediately, and a pleasant gal said yes. Went there at 7:50 AM and the line was long and orderly. The friendly attendants permitted about 50 shoppers in at a time. The Toilet Paper and Paper Towels were in abundance. You were permitted, two packages in total. There was bottled water. Still no eggs, and hand wipes. There was no price gouging. It went smoothly. When I left, it was still a long line. Don't know if everyone got there supplies. Hopefully this will settle down in the near future, and our supermarkets will be fully stocked again. read more

Ralphs Fresh Fare - Waiting on line at Ralph's - Grocery Near Me - Valencia, California

Pedro is very rude. He needs to be properly trained on providing customer service. He asked me if I had a card. I assumed he was asking for the Ralph's reward card because some ask in the beginning similar to using the self checkout machine. He then goes "Your ID card. You do realize you need to be 21" then scoffs. First of all, he needs to watch his tone. Who do you think you are? I even told him I thought he was talking about the Ralph's card and he goes "Well, I wasn't. You have to be 21 for alcohol." Do you think I'm stupid? Belittling customers like that, I don't appreciate the disrespect. Second, be clear about what "card" you are talking about instead of giving attitude towards customers. Even after I told him, I wasn't clear about the "card" he was saying, he had to repeat like I didn't know the regulations. Third, if something small like that is going to annoy you, when YOU were the one being unclear about a "card" you are asking for, wow I would love to know things he has done to other customers. read more

This branch doesn't keep all their self checkout lanes open. Instead they have one or two cashiers, close the self checkout aisle with the most available bays, and keep the self checkout aisle with the least registers open. I don't like self checkout, but when there is only one actual human being providing checkout service and the line is insanely long, I will use the self checkout option. However, since it's the self checkout lane with the fewest registers, even that becomes a ridiculously long process. There aren't enough employees on the floor to assist with all the checkout errors in the self checkout line, and it has become even more devoid of any pleasant experience. The store management needs to make a choice, manned registers to accommodate customers, or all the self checkout bays open, with employees to provide assistance. read more

Fresh fare - always happy to see this department because they change it every few days. Always a good variety of fresh fruit and vegetables . Love Ralph's for the selection in every department Done read more

I really, really want to shop at this store because it's local to me, and the Albertson's that is local to me has risen prices like crazy. The prices are pretty good and no issues with the customer service, but man....shopping in this place is like maneuvering through a corn maze. Displays on displays on displays clogging up every aisle, every end cap, and just everywhere. They don't even make sense, walk through the deli area and there are towering displays of alcohol, cupcakes, goldfish crackers all side by side. WHY?? - and heaven help you if you have to pass one other person with a cart. Two people can't fit down the aisles at the same time. I know grocery stores make money on product placement, but this store has gotten crazy greedy in the past year and it makes for a miserable shopping experience. On top of all that, when you finally check out with the one live employee (yet there are a dozen self check out lanes) and wheel your cart to your car, there are only a few cart corrals to put your cart back after unloading, and they're all tiny and all the way in the first row next to the store. I want to shop here so bad, please do better Ralph's! Until then, I'll be at Albertsons paying sky high prices to fund their renovation. read more

I just wanted to show appreciation to Johnathan for going out of his way to help me even without having to ask. Simply asked if I needed help, went to the inventory tablet, located the cookie dough, and kindly walked me to the proper location. Really appreciate you for not forgetting while we're here. read more

I went to Ralph's to pickup some salmon fillets the young gentleman Austin helped out a whole lot with suggesting great salmons and thank you, they turned out to be really good will be coming back read more

The service at this location is worse than ever. At one time this was a great store but no more! Mostly self serve but unfortunately there's not enough room to manage the products and check out. Also, the payment process errors and then customers must wait long periods of time for assistance. Once help arrives the employees are sometimes rude and unhelpful. As of now, I will never shop there again! It's unfortunate because the location is just a couple blocks from my home. Bye, bye Ralphs!!! read more

Beware of price discrepancies. For the last couple months, I have found that items. Don't ring up at the checkstand the same as what they're marked on the shelves and also my digital coupons don't always get applied. They are more than willing to correct the price if you are able to catch the mistakebut otherwise you're going to be charged more. This seems to happen every time I go to the store now I have complained to the managers but it seems they aren't able to correct the problem read more

You rely on your neighborhood stores to offer good quality products at a reasonable price, especially during holidays. Today I made the big mistake of going to Ralph's to buy flowers for my mother. I did not get roses, I simply got a bouquet with daisies in it when I got through the register and was in a hurry, the lady told me it was $45 for the flowers. I was astounded and I told her why so much and she replied. "Welcome to Hallmark" . I don't know what this means but I will tell you I will stop going to Ralph's now just because they got greedy on Mother's Day really really dumb gone to Trader Joe's and paid $12 for a bouquet read more

The WORST GROCERY STORE IN HISTORY!!!!! Never again will I shop here. I've had pick up orders canceled due to their systems being down and them being short staffed! So I, the customer, get screwed because they can't properly run a grocery store. Freakin management needs to put on their big boy pants and actually help! Never have I seen a manager on the floor helping when short staffed. Don't waste your time with this store!!!! read more

Second time that we have received a gift card form this Ralph's that had money stolen from the card. This store lacks security for gift cards and POS thieves are able to get the "hidden" access code and track the card to see when money is added. This one is a Visa card issued by US Bank and balance is tracked via prepaidgiftbalance.com. Prepaid folks want me to send card information plus my CDL to confirm that I own the card. Lady whom I spoke with on Sunday could not explain how that will prove ownership. Will try again on Monday as no supervisor available. Per once source I found, over 25% of all cards that are sold unsecured get stolen. My guess is that many people don't want to jump through these hoops to get the money. Only buy gift cards via mail from reputable company or from secured locations. Other card was from Kohls a couple years ago and they replaced card. read more

I refuse to shop at a place where the employees are rude to the customers. If you like where you work then your attitude will reflect it. There's a huge problem when those in managerial and/or supervisory positions speak to one another in Spanish saying that all white people are f***ing lazy while under the assumption that the white employees don't understand them. How many white employees work in this location? Not many. How are they treated by management? Not very well. The manager has them doing tasks that aren't theirs and then counsels them for not being productive. It's a hostile work environment and management needs to change. Also the bakery items are often expired and they put them out anyways unbeknownst to the customer. read more

OPEN MORE REGISTERS WHEN YOU'RE CROWDED!! It's a constant issue here. I'm standing in line right now and this will be my last visit here. Too many other stores in the area. read more