I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

!!! DO NOT TRUST THIS DEALERSHIP !!!…read more They sell vehicles with serious, undisclosed mechanical problems. I purchased my vehicle on October 6, 2025, and in less than three months I discovered major problems. There is a gasket leak at the back of the engine, with oil dripping all over the bottom of the vehicle. This is severe negligence and clearly shows the vehicle was either poorly inspected or knowingly sold with defects. These are not wear-and-tear issues -- they are serious engine problems that should never happen so soon after purchase. This experience has been stressful, expensive, and unacceptable. I would strongly advise anyone to stay away unless you want to deal with costly repairs right after buying a car.

Amazing guys, always having the best cars. Definitely coming…read moreback again!! Customer service is great. Randy and Jerry were very helpful and made the process pretty smooth!

Amazing car deal and good service there cars are in good shape and also good pricing come check him…read moreout.

The guy who runs this place is honest and was excellent to work with! He sells low mileage, clean…read moretitle cars and they are very clean! His wife runs all the paper work and let me tell you, she was very efficient and was quick! I was very nervous buying a car because there are so many shady dealers out there, but I am SO HAPPY I bought my car from this place! His cars sell fast! So make sure you don't hesitate to look at it once you find one! I couldn't recommend this place more! He also gave me the entire carfax of maintenance and any damage up front!

Had a flawless buying experience working with Antonio while purchasing a Civic. He and his team…read moreincluding Dan, Keith, Matthew, Jeff, and Jason were very communicative and easy to work with. Great selection and service working with them.

Don't come here, they are all incompetent, first I was sold a lemon. After multiple services and…read moreand the vehicle constantly stalling they finally agreed to switching the vehicle. Prior to taking the Honda off the lot I had to return a week later because they forgot to add something on the contract and had to return and sign my contract all over again. Fast forward, they "accepted" to switch my vehicle. During my contract I asked for Gap insurance and just like my first my first contract they failed to add this section. I called and asked why would I add the extended and not add the Gap when I also had the Gap on the older vehicle. They are all crooks.

They don't do business straight up. Was trying to get a Porsche which needed work and they wouldn't…read morebudge below market value. Deceiving pictures and then they lie and tell me it's not for sale so they don't have to deal with me. They lost a good customer.

I want to share my experience so future buyers know what to expect. I test drove a 2022 Lexus ES…read more350 F Sport on October 21, 2025, and immediately noticed that both front USB ports were inoperative and the SOS button cover was broken. My sales associate confirmed the issues and assured me their shop would repair everything while I completed the financing steps and a trade-in pre-approval quote. The process quickly became a long, confusing ordeal. Parts were ordered, but the first shipment arrived defective. The second shipment also failed to fix the issue. No clear updates came from management, and the timelines kept shifting. I asked why the vehicle could not simply be taken to Lexus under its factory warranty, and no one could give me a clear answer. It was only after I reached out to CarMax corporate that the vehicle was finally sent to a Lexus dealership on November 4. According to my sales associate, the car has been sitting with Lexus ever since, with no solid updates and continued delays. Even today, December 2, I am still being told dates are pushed and that they are "waiting for more updates." Throughout all of this, I did everything required on my end. What I did not receive was consistent communication, accurate timelines, or involvement from management. My sales associate tried his best, but even he seemed to struggle to get information from their service department. What makes this more frustrating is that the entire situation could have been avoided. CarMax advertises a thorough inspection before a vehicle is listed for sale. If that inspection had truly been done, the dead USB ports and broken SOS cover would have been caught early, repaired, and the car would never have been presented as sale-ready. Instead, the problem was passed on to me. Had I actually traded in my current vehicle, I would have been without transportation for more than six weeks. I am disappointed by the delays and the lack of leadership response. I hope sharing this helps future buyers make informed decisions, and I hope CarMax takes steps to improve how vehicles are inspected and how customers are communicated with during repairs.

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Appreciated the friendliness and sincerity of the owner. He's also fantastic at detailing vehicles…read more The vehicle I got was a 2013 but looked brand new inside and under the hood.

I had a wonderful experience at the Clay Cooley dealership in Irving. Matt was my sales man and…read moremade everything quick and easy got me the exact car I wanted with all the features and most important the color.

Outstanding Dealership. Brought my 2016 Chevy Volt in, massive issues. They diagnosed it as bad…read morehybrid control module. Communication was outstanding, was even able to make pymt remotely. Just picked up Car, runs like BRAND NEW. Thank you to John Crews, my Svc advisor, for his attention to detail, communication, and making sure car was ready when promised. There was even a complimentary shuttle to take me to airport (where I work). I look fwd to my next visit.

I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

First time here! No wonder they're so busy! I stopped in for an oil change and Michael greeted me…read morewith the warmest smile despite being so darn full. It was past 6:00 PM and these gentlemen did not turn me away. These guys were working hard! It was hot and the day had been long but they were still in good spirits working the thing. I got a coupon with my oil change and I went on my merry way. Jordan and Michael made sure to explain what they were doing so this was money well spent! I'd come back any day! I'm just glad they were kind and not grumpy! They really take pride in what they do. Thank you Michael and Jordan !!