AVOID AVOID FING AVOID . Gave this little business a try after these reviews and JUST MAYBE they would have changed and NEVER AGAIN JOKES ON ME. HORRIBLE AS PEOPLE. Took over 2 weeks for a "Bank response" . They wanted 1000 for a down payment I said no and left 500 asked for a refund after 2 1/2 weeks of no bank response . Called to get a refund lady Nicole said she had processed it NOPE she lied that first time . COME again the second time her and Shawn had to have a "talk" refunded me " that amount that week haha NOPE . Still no fing refund . I call and all they can say is I'll get back I'll call you in 15-20 mins will they ever call back ? ABSOLUTELY NOT . Called this place atleast 30 times in a matter of a month . They keep playing and I'm not the one becuse I will speak out . HORRIBLE SHITTY PLACE . AVOID . read more

lol I should've read the reviews whewww would of saved my self a trip and a deposit with that being said I don't think any of those cars work. one of the employee was in a complete heroin nod when i walked in head too ground test drove three cars all broken BMW X5 trash trash I think they're just taking deposits for heroin called two weeks in a row got placed on hold every time. I really don't understand how they're open really don't even care about the deposit cause I know drugs are important to junkies. Please please do not shop here. Look at the reviews. save your time and money somebody will help you. read more

Don't do busyyyyyyy with this company at all they horrible and extremely unprofessional, they also steal your deposit. After saying they will mail it out. We be filing a complaint with the BBB! You been warn do not do business with this company. Look at the inconsistency in their text messages! First they sent the check out and we been waiting 2 months and now they saying it's non refundable. Like what!?!? read more

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Bought a car from Shawn back in March of 2024. Since then the car overheated in May. Brought it to them and they didn't care. Put the car up on a lift and it was leaking from the oil cooler/lines, leaking oil from a hole in the oil pan and leaking tranny fluid from the trans pan. Oh and the whole underneath is rotted and rusted. Shawn told me he knew my dad and he'd "take care of me". Not to mention the handful of interior issues they swore they'd fix but never did. Left me out to dry after I took the car home. I was told that all the fluids would be topped off/checked. I was told the car would be inspected before I took it home... lies. All sorts of lies. Would NOT buy a car here. read more

wish I could give them a zero. Bought a Toyota with 84k miles on it. Engine blew in under 90 days. They refuse to even look at the car. Filed a complaint with the attorney General. read more

The issue has been resolved thanks to the owner we got our scooter and no problem we are happy with what's happening

0 stars these people scammed me out of 1,300$ never even gave my the car just took my down payment and won't give it back don't go here jimmy eddie Shawn all them jay left the buiness because he was in too much insurance fraud smh wish I never went here and to those who haven't I advise you not to go not good business at all. tried to resolve it with store credit they won't even give me a scooter without a problem telling me they won't give it to me unless I change my consumer complaint read more

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I've always gotten newer cars from Lexus and Toyota. My credit took a nosedive and I needed to make some changes. I got enough for a down payment and pled my case. Anthony, Jay and Eddie made it easy, even with my pain in the ass situation of having multiple addresses and a low credit score. The first vehicle they fit me with was a Ford Edge, I didn't fall in love with it, and they found me a Jeep Grand Cherokee instead. It was loaded with features. I'm a Button person. In any case, they found something both me and my dogs love that was within my budget and got me approved! From sale to registration they took care of everything. Easy to communicate with via phone and text throughout the process. Didn't hesitate when I had my friend getting his first car a week later to refer it over to Smartbuy USA! read more

Smart Buy USA - My dog and his favorite window - Used Car Dealers Near Me - Malden, Massachusetts

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I HIGHLY recommend ever purchasing through this dealer. Sold me a vehicle with a ton of issues a year ago, called them to get it fixed, brought the truck back to them and then they still didn't fix it and argued with me that there weren't issues....THE ISSUES I AM STILL HAVING. Do not buy. They also changed the same price the day I came to buy, as well. Terrible business and please use this as a warning to stay away. read more

They advertise that $500 down and anyone drives. DON'T BELIEVE THE HYPE! I spoke with Anthony on the phone he ran my credit and told me he could get me a car. I told him I didn't have a lot of money for a down payment. He had me drive over an hour to tell me that I needed $2000 down payment. My girlfriend was going to go-sign for me however the car was CRAP! I asked them not to run her credit because I didn't like the car. Well they ran the credit anyways and not a soft check but a hard check! Bottom line the cars suck and so does Anthony. read more

I got my car today!!! On Friday I was greeted by Anthony the incredilble saleman at Smartbuy USA Malden. He showed me the car that I first requested to see. I ended up loving the Toyota Camry that was close by. Anthony let me take it out on a test run. Upon returning to the lot, I wanted that car. Anthony made the buying process easy and uncomplicated. He is by far the best salesman I've ever had the pleasure to work with. He went above and beyond to get me into that car. I highly recommend going to Smart Buy, Malden if you're looking for a car. Anthony will do all he can to make your experience a good one. read more

Absolutely slimy car salesman. ZERO STARS Purchased a car that had a whole laundry list of issues. They assured me that they would fix all the problems and wouldn't sell a lemon. After picking the car upon and finalizing everything the car still had a long list of issues (trunk doesn't open, backup camera doesn't work, no sound throughout entire car, navigation doesn't work, and so on). They had me drop it back off for almost TWO WEEKS and then said everything was all set. Drove all the way back out there to find out not a spec of work was done, car had just sat there. Now I couldn't get a hold of this guy Nick who runs the Revere location. Got all the excuses, he's on vacation, he's got family problems, he no longer works for the company, we closed that location (all in two weeks?!). Called their other location and got an extremely rude rep named Anthony. He said all he can do is drop it back off at his shop (which nothing will get done) or I return the car (now it's been close to two months). I told him how upset I was with his company and was escorted off the phone by him screaming and swearing at me and then he hung up. DO NOT DO BUSINESS WITH THIS COMPANY. Due to their extremely prolonged responses and turnaround time, I am stuck with a car that has a list of issues and will not pass inspection. Save yourself the headache and go to a reputable dealership. I should have done my homework, they have horrible reviews everywhere. read more

Please don't let these people get away with anymore scamming and just terrible service towards the customers right. I wish I read the reviews and saw all the ones saying beware. Now im $13,000 in on a loan with a lemon that they had more then the 10 days and it was in the shop 3 times 2 which they had and one which they had me send to my mechanic who advised me this car is not safe and I am pregnant. Instead of abiding by the law and giving me my refund which I spoke to Consumer affairs and a lawyer who specializes in Lemon Law both stated i am protected and hes still not cooperating. Please be careful please. I wouldn't wish this on my worst enemy. They have done nothing but stress me and my unborn child out. Shame on them read more

Dan and Anthony were so amazing at making this an easy and swift process. They both gave me exceptional service and made sure that I thoroughly understood every step of the car buying process and the fact that I didn't have to wait for the registration or title since they handle all of that on site was such a relief. I would definitely recommend this place to everyone and anyone read more

Was told "we can finance anyone even if you had a repossession the day before. I can get you approved the next day." What a load of crap. Sent in application to Jay and was asked for a cosigner to send in an application as well. Yes we have bad credit but to blatantly ignore our emails and calls after??? At least have the balls and decency to inform us we can't get approved. But then again, I guess you can't finance everyone after all... read more

I bought my Truck here in December Smartbuy my ass. From the day I bought it I had nothing but problems.Transmission mount paid them $100. And they fixed that but the connection to my starter been broke since 1 week after I bought my Truck , brought it back numerous times the 1st time they electrical taped the wires lasted 2 days, went back they zipped ties my wires also lasted 2 days went back again and they wedged pieces of wood to hold the connection lasted a week. BEYOND PISSED and ED THE OWNER NEVER RETURNS YOUR CALLS and promises to fix the problem but never came through told me he ordered my part from eBay over a month ago. I always dealt with Jay, Anthony and Chris that always listened and tried to help me with my situations and they were great but even their hands were tied they didn't even know how to answer me anymore. ALL I CAN SAY IS GLAD I KNOW ALOT OF PEOPLE IM SPREADING THE WORD TO STAY AWAY FROM THIS PLACE.......... read more

The biggest mistake I made was to buy a car from these con artists after I brought my car on 3/19/18 that came with a 30 and 90 days warranty. after not receivcing my warranty cards I asked them why they had a very simple answer for me they only send the paperwork for the warranty out on certain days of the month (other dealers same day) while waiting to get my 90 days warranty my transmission started whinning so I took the car back to them while I was still under the 30 days dealer warranty. They kept the car for about 3 days when I went to pick up the car they claim they could not find anything wrong with the transmission and claim they drove the car about a hour and found nothing wrong , they lied about driving the car that long (I wrote the mileage down when I dropped it off. After going back and forth with them over the warranty issue they sent it in and the company reject it. Quote letter-Known Mechanical Issue Prior to Contract Acceptance. Proof of repair is required. So now I have a car that whine and I don't dare take my foot off of the brake on a slight hill because the trans don't hold and the roll backward. I filed a complain with BBB which I know they won't response so I filed a complain also with the Massachusetts Attorney General Office. read more

Honestly, I was in the search for a car for months and I had been to countless dealerships. When my dad and I went to this dealership, we were greeted by the manager Anthony. He was the kindest, most professional, helpful, and honest salesman that I have ever met. He helped me out exponentially with finding the right car and was so patient and understanding about my price needs. He is absolutely awesome, this company is amazing, and I will 100% be recommending them to everyone that I know who needs a car. Thanks for being so great Anthony! read more

So this is the second car I bought from them stupid me. They sold me a junk car with a bunch of issues. They made a million excuses to get out of fixing it. The ac was broken when I got the car they said they'll fix it no problem. Then they sent me to a place and I had to pay out of pocket for it. The sales man lied told me he got me a free warranty, and gap insurance and that my loan was only going to be 2 years. When I got the paper work it was a 4 year loan I payed almost 2000$ for the warranty and I have no gap insurance!!!! They charged told me they were only charging me 5,000 for the car I looked over the paper work And somehow they charges me 6500 for the car. They got cash out of me that wasn't on any of the paper work. Me as a young female buying a car I trusted in these men to not screw me over. They do fraud and they give any one a loan !! I have so much more to say. Their cars are all junk they buy them from auction and then sell the cars as is. VERY SHADY PLACE AND VERY DISHONEST PEOPLE DO NOT GO HERE thanks ANTHONY FOR SCREWING ME OVER read more

I financed a car at cityline back in sept 2014. They were able to get me approved for a 2006 Volvo with my credit being very poor due to bad descisions as a young adult. My interest rate was 21 percent. I recently went back to cityline after having the Volvo a little over a year. I was able to trade my car in and was approved for a 2011 Kia which by the way I'm in love with! Just from making my payments on time improved my credit dramatically! I went from paying 21 percent interest to 6.7!!!! The guys there made the process very easy and great customer service! I want to thank cityline for taking a chance on me and giving me a loan..everyone needs a reliable car and you get to repair your credit at the same time..it's a win..win!! I highly recommend cityline auto!! read more