Rate 4.8 for this call. I only waited for 10 minutes for a customer service representative, which…read moreis great! The representative couldn't find my reservation (because it was booked by the cruise line) she gave me the correct AA number. She got my seats assigned and requested a wheelchair on both legs of my trip within 6 minutes. The customer service representative was very professional, knowledgeable and courteous. Satisfied customer.

3.25 Stars - I have mixed emotions giving them a lower rating but…read moreAlaska Airlines as whole has diminished their shine as a top tier Airlines. We flew on miles and upgraded our seats to first class with cash. As a whole the flight was good and because we didn't have checked luggage, it was a breeze for us. Below is where the star rating was up and down. Customer Service via Phone or Chat: 2.5 Stars - needs major improvement. However, contacting customer service via phone can be frustrating due to long wait times or returning a call back. Also, I tried to communicate via their chat portal and if you don't answer within a timely manner (2 minutes), the AI Or person will disconnect with you. This happened on two occasions when I was trying to change flight date. I finally gave up. Flight - ATL -SEA 3.25 Stars The flight crew were pleasant and professional. However, AK has forgo the water at the seat in First class. We had to wait until most of the passengers were seated before we receive a cup of water. Our flight attendant was friendly, had a wonderful smile and professional but there were times, she waited a lot longer to pickup the finished drinks or meals. She seemed preoccupied with other duties. We weren't the only one that she forgot to bring drinks or pickup the dishes. Food: 3 Stars Breakfast was presented nicely and looked good. But the breakfast meal I had was ok. Though the meal was hot and it looked good, the ham was too salty and the potatoes had a little bit more Rosemary that I am use too. Coffee was so-so, so I requested my go-to drink of Cranberry juice. The other breakfast dish we had was the fruit and cheese tray. It tasted better than my egg, ham, potatoes dish. Both dishes were accompanied by fresh fruit and yogurt. SEA - ANC Food - 3.25 stars AK airlines famous cheese burger. The burger was good but nothing to write home about. Or am I? Served w chips, humid and veggies and chocolate cake. The humus was flavorful and hint of spicy to it. Cake was moist and had a deep chocolate flavor. To kick it up a notch, spread the humus to the burger instead of mayo or mustard. It made the burger more delicious! AK Airlines doesn't have IFE, but you could watch or text with their free WiFi. Also, there is $8 option. If you have a T-Mobile account then it is free. We flew on a 737-900 series. The first class seats were large and comfortable. After arrival to Seattle airport, we stopped by to talk w customer service agent. Cynthia (4 Stars) assisted us to see if we could change an our flight to ANC for an earlier flight. We had a 8 1/2 hour layover and we noticed there was an earlier flight. We were willing to seat in Premier or Coach instead of First Class. She contacted customer service phone line to get assistance. She thought because of our First Class seats, we would be able to chance the class seat but the person told her due we would have to exchange our first class for another set of first class seats on a different flight. The person couldn't downgrade us to a different class seat selection. Weird! She was surprised herself. We thanked for her assistance. So, I struck out on changing my flights (phone, chat, and physical person). So this where the overall rating is lower than expected. Addendum from SEA - ANC Our first class flight attendant was wonderful. Positive, lots of energy, professional and was very pleasant to talk to. Greeted us when we walked in, had our pre-departure drink within 10 minutes of be seated and had our preorder meals within the hour of the flight. She was delightful. Though the 737-9Max wasn't as clean as it should be. I brush off some crumbs from my seat and there were a couple of coffee stirrers on the floor near our seats. The first class seats are modern but not as cushy as the older seats in the 737-900 series plane. So, would I use them again? Probably, but strictly use mile or pay cash. I think using miles and cash made our flights more difficult to change.

I finally have some time off my job and decided to take a little vacay up here in Seattle. I have a…read morefriend that lives up here that 'll show me around. I used some of my airline miles to fly up here. Yeah, this is a real big airport, big as LAX or SFO seems like. My flight came in on time and I had a little time before my friend was going to be picking me up. Godd, no rental car this time, but the rental place is easy to get to. I see plenty of places to get stuff to eat. I didn't have any baggage to claim, I know better, just go with carry on if you can. The signage is good, so it's easy enough to get to where you want, just follow the signs. I get a call from my friend and I head to the pick up area, with my baggage rolling along behind me. I know what car he has and I see it coming so I wave and he sees me and the pick up is quick and fast. I'm glad he knows the way outta here and to my hotel.

Feels like a case study in how an airport can actively resent the people using it. Every step past…read morethe curb feels like you're being funneled into a living, breathing bottleneck. Concourse C got its little renovation -- a few seats, a couple food counters, a pat on the head -- but the rest of the terminal is still a full‑scale meltdown. A and D are bad enough, but B is a straight-up endurance trial. Southwest's area feels like someone tried to fit an entire regional airport into a broom closet. You don't "wait for your flight" there; you cling to whatever square inch of floor you can find and pray you don't get trampled when a boarding group is called. Food prices are so inflated they feel like satire. You're not buying lunch -- you're being financially punished for being hungry. And the lounges? They're basically decorative. Always full, always waitlisted, always useless. You could show up with a Centurion card and still end up sitting on the floor next to an outlet that doesn't work. The only part of Sea‑Tac that doesn't feel like a threat to your sanity is the south‑end security checkpoint, which is shockingly competent and spacious. Everything else is a reminder that this airport has outgrown itself so catastrophically that even the improvements feel like band-aids on a sinking ship.

We were going on a cruise out of Seattle and needed a hotel by the airport. The rooms looked good…read moreand we got a decent price. They have a hotel shuttle that will pick you up. Check in was quick and the staff very friendly. There is a comfortable lounge area to relax and wait for the shuttle or friends. We went upstairs and the room was clean and comfortable. Bed was comfortable and the bathroom was nice. Bought a couple of items from their little shop which were a little pricey but convenient. They also have a restaurant on site (a different review) which is also nice after a long day of travel. The room was quiet during the night even though you are close to the airport. We caught the shuttle the next morning. Needed a bit of cash and the staff were kind to give us some even though they were short. We so appreciated that. We would stay here again if in the Seattle area.

Please don't book transportation through this hotel. It was a scam. Furthermore they booked us with…read morea driver 2 days in a row. We only needed a one way trip on the first day and were well out of the area when the second driver asked us if we were ready for our driver. Just do Lyft.

Rental bus drop me off at south when I was on the north bus. Alaska bag drop continues to eliminate…read moreemployees with less than stellar customer service. The new restrooms already show signs of graffiti missing coat hooks and filth. I would recommend you raise the bar visit airports in Japan and Singapore.

We used Seattle Shuttle for a ride from the airport to the waterfront in 2021 and were extremely…read morepleased with their service. Our flight was changed at the last minute and they arranged to pick us up when we arrived at the new time. The driver was also great. However, I've been trying to reach them for about a month now for a pick-up next month via the website, email and phone calls and I've gotten no response. I've left a couple of messages but without success. Are you still in business?

Melinda at Seattle Shuttle was great. She had good communication, and was friendly, funny, and went…read morethe extra mile to schedule a late-night airport pickup to our hotel and an early morning return hotel pickup to the airport. Brandon and Allen were our drivers and were both friendly and prompt. Because they used a large van they could accommodate a large mountain bike shipping box as well as lots of luggage. It wasn't fancy but it was exactly what we needed. The Seattle Shuttle rates were the best we found and it all came together to make the experience really good. We'll use them whenever we are in Seattle! Thanks so much! :)

I reached out to this business at 18883198218 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18883472286. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally

I had a pleasant stay at the Marriott Seattle Airport. The concierge room on the 9th floor was…read moreespecially nice, with high ceilings that made it feel more spacious and comfortable. The executive lounge was a bit small, but it offered a good selection of beverages. Breakfast was somewhat limited, though it included scrambled eggs, sausage, bacon, breads, and fresh fruit. It's a self-service lounge, so guests also clean up after themselves--which wasn't a problem, just something to be aware of. The gym was well-equipped, and the lobby was spacious, modern, and inviting. What really stood out was the staff--they were friendly, welcoming, and always willing to help. Overall, I enjoyed my stay and would definitely consider staying here again. We only stayed for one night but it would be an option for future since railway is walking distance to get to.

The staff was welcoming and efficient at check-in, which made my quick overnight stay smooth and…read morerelaxing. The hotel sits just a few minutes away from the airport, saving you from a long shuttle commute. They have an airport shuttle that leaves every 15minutes. If you are looking to get picked up from the airport to the hotel, the hotel shuttle picks you up from area 1B or 3B. The room I had on the first floor was modern and spacious. Their bar area serves pretty good food and has a wide option of drinks to include local craft IPAs. I didn't get a chance to check out their actual restaurant, but if you prefer a more formal sit down environment they have that option as well.

I've seen poor reviews on this business but we were extremely happy with our rental. The car…read more(Corolla hybrid) suited us well on our 3 weeks travelling to Vancouver Island, pacific northwest, and finally to the cascades. A bit over 2000 miles and we only got 2 tanks of gas. Our flights got delayed and even though the business closed at 6:30, we got in at 9:30 and he waited and picked us up at the airport. Not a fancy business and not a fancy car, but nowould have treated us as well. Also, our flight was 3 hrs late (we arrived at 9:30, the business closed at 6:30) the guy didn't just wait for us, he picked us up at the airport . Upon returning the car he showed us the the pedestrian bridge to the airport was just around the corner, so this place is super convenient!

Despite knowing our plane was delayed via phone call communications, text communications, and email…read morecommunications (almost all of which were acknowledged by a human), Rent-A-Wreck still gave away our vehicle and took no responsibility for it. The supervisor belittled me publicly and took no responsibility for his actions, and we were left car-less for our vacation. Believe all of the reviews - I didn't and I was left in a very frustrating and hard spot because of it. In response to the comment below: I contacted customer service that same day. They said they would open a ticket, but never emailed me. I followed up 5 days later, and they said the ticket had been opened and sent me and email "confirmation." I have since followed up three times - once by phone and twice by email - and no one has responded to my open ticket. Their customer service is a joke, do not be fooled by the "understanding comment" below.

Cedarbrook lodge: Overall score: 8.0/10.0…read more Room: King suite, 2nd building Cost: $680 USD/2 nights Review: Just wow! A true resort hotel located just 3-4 minutes from Seattle-Tacoma International Airport (SEA). The resort is designed so that you would never even know you're in the urban heart of the Seattle-Tacoma metro area. The beds are so soft and comfortable, and the central lobbies in each building have complimentary candies and nut offerings along with flavored water, and offering a fireplace for chilly evenings in the living rooms. The staff are incredibly kind, more so than most, i have to mention just how amazing they are. There is also a mascot; an actual housecat, no I'm not kidding, an actual house CAT. The resort has a woodland feel and offers a couple running/walking paths which add to the hidden-feeling and ambiance.

Beautiful hotel, spa and restaurants. Great customer service-waitress Sam is the best. Feels like…read moreparadise here!

​I would like to warn people about CLEAR deceptive trade practices, predatory sales tactics, and…read morefraudulent account enrollment by their staff at the Fort Lauderdale airport. ​On April 22, 2026, my sister and I were at the airport traveling under extreme emotional distress to attend our mother's funeral. We approached an individual we believed to be a TSA or airport authority figure to ask for directions to the standard security line. This individual was actually a sales representative for CLEAR. ​The representative intentionally misled us, stating they would help us through the line quickly, and explicitly stated, "it's not even really anything you have to pay for." He took my credit card, completely operated the terminal himself, and clicked through all the terms, conditions, and contract agreements on our behalf. My sister and I were never allowed to see the screen, review the pricing, or consent to a $418.00 annual subscription ($209.00 per account). ​We never used the service and canceled immediately upon discovering the unauthorized charges on my bank statement. I contacted CLEAR Member Services twice to resolve this, but they refuse to issue a refund, hiding behind a "14-day cancellation policy." ​A cancellation policy is legally void when a company's own employee intentionally conceals the contract and pushes the agreement buttons for the consumer. This is a predatory, unauthorized enrollment. I demanded a supervisor review this case and issue a full refund and all requests were ignored.

This business should be banned. They intentionally setup in a way that creates bottlenecks and…read morecauses people to miss flights unless they pay for their useless service. Do not support this company!!