Very helpful and easy to reach. They have locations in many malls and they stand behind their…read moreproducts.

I walked up to the kiosk and the employee was sitting down away from the he kiosk. I had to wait…read morefor him to walk up and assist me. After going back and forth about where I received my privacy screen from, he refused to look up my warranty so I could replace my shattered screen protector. So now I am walking around with an unprotected iPhone 11 Pro Max and rushing to memorial mall In 6pm Houston traffic because an employee refused to do his job.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

This place is horrible!!!! They over charge you and they don't fix your phone correctly I've had 2…read moreserrate occasions where I brought my phone to get fixed and it was broken 2-3 days later and when I call them they act like I'm dumb or something. if I could give 0 stars I would

You were like, am I friends with Marshall? I was like who? You're like, you know, Eminem? I was…read morelike, O! EM! But yeah. If you want dirt cheap stuff for cell phones this is a great option. They're basically bargain-basement prices and about five times cheaper than the mall for anything cell phone related. I definitely recommend them, and a lot of people in the poor part of town swear by this location.

Well Trusted and 100 % OEM parts. Great guys to work with !!!read more

No one can explain the process to me correctly or resolve my issue. If the account isn't under your…read morename, you can't do anything at all, not even get a SIM card.

Worst experience I've had at an AT&T store. Came in because I needed to return my old phone from a…read moretrade in I had done and the young girl that was working on 11/30/24 (not sure of her name) took a few minutes to finally put her phone down and stop texting and do her job (not sure why employees are allowed to be on their personal phones while working?). Anyways, I explained to her I was a couple days behind the 30 day deadline but was told at the other store I bought the phone from that if that happens they can still help me I'd just need to come in. Her response was extremely condescending and rude, I'm guessing since I interrupted her screen time, as she said "Oh you're past the deadline? Well we can't help you then, you can't trade it anymore." didn't even bother checking anything. Then once her manager comes up beside her, her entire demeanor changed as she asked for my info to look it up in the system, tells me "oh well I don't know let me ask my manager what we can do." Shows her manager the screen, and all he tells me is "yeah I would recommend calling 611 while you're here and telling them the situation to see if you can still do the trade in" still no direction other than that, nothing. So I go and sit down, call 611 (mind you it's an automated robot) get sent a link to my phone and hung up on by the service center while the two of them are just sitting there watching me from the stand. After this, I decided to just get up and leave to the store I bought the phone from (4920 San Felipe) seeing as these people are clearly not in the business of helping people and was able to get my trade in done with the help of the San Felipe team literally within 10 minutes as they actually took the time to walk me through what to do and also how to get past the automated robot to speak with someone to explain the situation. I recommend anyone seeing this to save yourself the trouble and go to the store off San Felipe so you don't waste your time with the incompetence of the people working at this store.

Needed to get an iPhone 12 battery replaced on a Sunday. I showed up at 11:00am as they openned and…read morethere were people already waiting for their service. I was taken care of and left with a new battery in the iPhone 12 after about 30 minutes, with no appointment.

Friendly service and was able to fix my Apple Watch screen at a reasonable price. Added bonus was…read morethat the whole service was done in under 30 minutes.

First let me start with the positive, the first employee that I encountered (Marcus) I believe his…read morename was, was very friendly and very helpful. We talked a bit and I showed him my phone screen that was broken while we stood outside waiting for his boss to arrive with the key and when he finally did at 10:20 to open his business that has posted hours of 10am, but hey who's counting, I was sooooo excited to get my phone fixed with the Groupon I had purchased a couple of days prior. We go in they take my phone to the back to open it up and check it out to make sure that it is only the glass that is messed up ****now I know it is only the glass because I had just taken it to Apple and had that verified but didn't have it fixed because I didn't want to spend the 149.**** well of course they came back to the front and said my LCD was bad too and had to be replaced, so I say to him "I just took it and had it checked out and they said the glass needed to be replaced but the LCD was fine" then he tells me "well we do not sell just the glass, it is a glass screen/LCD combo we sell. So I'll just drop this picture of the Groupon they are selling which is clearly for a "glass replacement" only and tell you buyers to beware. I took a 41 minute drive to Hillcroft for some shady business to bait and switch me. So I still have a cracked screen and Apple here I come. I should have saved my gas and the two hours of my life I wasted and just paid the legit business to fix it.

After I had to have my phone attended, I learned this company put non apple products on my phone -…read moreincluding a screen, LCD screen and home button! Ugh!! I mean, I understand that they give you discounts for good reviews on social media, but not worth ruining your phone. I am forever upset! DO NOT GO HERE! You can pay the same amount for an actual apple product from a different vendor.

Super easy to communicate with and incredibly friendly! Truly a great experience and would not…read morehesitate in the slightest to recommend this business to anyone needing a repair for their iPhone! Oh, and fantastic pricing as well!

These guys were very professional and fair. I'll be going back to this shop likely. Top notch.read more

Got my iPhone 15 screen fixed fast and easy. No problems with the screen afterwards like I had with…read moreanother place. Said it would be 30 mins but pretty sure he got it done faster. Either way being in Hong Kong Mall you can shop or get some grub while waiting.

From the owner: On the spot Repair for mobile phone…read more After working in the cell phone repair and refurbishing industry for over three years, we noticed a severe need for a company that always worked to provide better quality service and cheaper prices to customers. So, we decided to meet that need and start our own company. At Atom4, our main focus is always on the customer. We do everything we can to give the best service possible in addition to cultivating and maintaining long-terms relationships with our customers. We repair all kinds of phones and devices, including iPhones, iPads, Laptops, MacBook, CPU, Samsung devices, Androids, and various tablets Mobile bill payments for all carriers and also simcards and e-sims.

A few days ago, when my phone suddenly stopped connecting to cellular and none of the self…read moretroubleshooting methods worked, I stopped by this Apple store to get help from the genius bar. Cesar was my technician, and he was beyond kind and helpful. He diagnosed my phone had a software problem stemming from the beta program and tried to fix it. Sadly, my phone died completely during this process, so I had to purchase a new device. I was able to snag the last phone of the kind and color I wanted that they had in stock. While it wasn't the outcome I originally hoped for, Cesar's friendly attitude made an otherwise frustrating situation easier to deal with, so kudos to him!

I've always had positive experiences at this store, but today was disappointing. I visited to…read moreexplore trading in my iPhone 17 Air (purchased 3 months ago) for a Pro model. I knew it was a long shot since Apple doesn't currently offer trade-in values for current-gen iPhones. The manager, Rob, explained they couldn't process a trade-in or return outside the 14-day window, which I expected and understood. What I didn't expect was his comment that "14 days is more than enough time" to make that decision. When I pointed out that's subjective, he doubled down, implying I should have been more diligent. I get that policy is policy. But there's a difference between explaining a policy and blaming a customer for not meeting it, especially one looking to spend more money. Rather than offering alternatives or simply apologizing that he couldn't help, Rob chose to lecture me on what I should have done differently. That's poor customer service, plain and simple. A manager should know better.