Great service check in was smooth and very well maintained. Priced accordingly and well maintained,…read morewould highly recommend this Storage Place.

Facility is clean and has adequate lighting. My one request is to add one additional cart to load…read moreitems to be added to our storage unit.

Tower Storage is exceptional and delivers exactly what Chandler, Ocotillo, and Sun Lakes residents…read moreneed: clean, secure facilities, top-tier amenities, and a team that treats you like a valued neighbor, all at prices that make sense. Amenities: * Clean, well-lit units with climate control options for sensitive items. * Advanced security: gated access, bright exterior lighting, and reliable surveillance. * Convenient features: drive-up units, wide aisles for easy maneuvering, loading docks and complimentary dollies/carts. * Customer-friendly hours and an online account system that makes reservations and payments effortless. Staff: * Professional and courteous from the moment you call to move-in day. * Knowledgeable attendants who explain unit options clearly and help match you with the right size and features. * Responsive service -- questions are answered promptly and with genuine helpfulness. * Personal touch: staff remembers repeat customers and follows up to ensure everything's going smoothly. Affordability and Value: * Competitive rates with transparent pricing and no surprise fees. * Flexible lease options that work for short-term moves or long-term storage. * Excellent value: when you add cleanliness, security, and exceptional service, Tower Storage feels like a premium experience at an accessible price. Final Verdict -- Tower Storage strikes the ideal balance between amenities, service, and affordability. If you want a hassle-free storage experience with thoughtful conveniences and a staff that truly cares, this is the place to go. Highly recommended.

I rarely leave negative reviews, but I also believe honesty matters…read more I rented a van from U-Haul Moving & Storage of Sun Lakes during an already stressful move and reserved a utility dolly as part of the rental. When I arrived, I was told the dolly was unavailable despite it being included in my reservation. I understand inventory issues happen, but moving heavy items without equipment you planned and paid for creates a major inconvenience. What made this especially frustrating was how dismissive the response felt. If the reserved equipment was unavailable, the least the staff could have done was help locate another nearby U-Haul location where we could have gotten one instead of simply sending us on our way without a solution. What added to the frustration was the disconnect between the advertised pricing and the actual cost once mileage and other charges were added. The initial compensation offered for the inconvenience was $9, which honestly felt dismissive and inadequate given the situation. After further communication, the General Manager did increase it to $25, and I do appreciate that he remained professional and responsive throughout the process. Overall, I left feeling like customer expectations are set one way online, while the reality at pickup can be very different. Not the worst experience I've ever had, but definitely not one I'd enthusiastically recommend either.

I rented a 5x8 trailer for several days. Upon arrival, I was greeted immediately by a friendly and…read moresincere young man. I was in and out with no hiccups, and very impressed by everyone in the office. Upon return, I was again greeted immediately when pulling in and told where to park while I waited for the check it in guy. He showed up within two minutes. Again, impressive professionalism, eye contact, warmth. I was very impressed, especially given the norm for customer service these days.

We are so lucky that we found Firebird RV and are very happy with the location and the staff…read more We were sent paperwork to get set up for arrival and it was quick and easy to fill out and send back in. We were allowed to choose our own gate code and the process of getting in was explained on our first visit. While it does not have a dump or wash like other places, as another reviewer said, both are just a few hundred yards down the road. All three of the employees we have met and worked with were friendly and professional. Be sure to stop in to the office and say hello when you are coming or going, and check out the well-stocked candy bowl. While I don't have any experience with the prior owners, the current ownership is doing an amazing job.

Update to my previous review: Finally spoke directly with the owner. They have agreed to…read morereimburse us for our loss. They realized that the burglary was due to the lack of security at the facility. She said they are adding more security measures, however, we have found another place to store our RV. She was true to her word. Received a check in the mail for $1000 yesterday.

The prices increase without notice. I choose to give 0 stars, but can't. You think we were asking…read moreto live in there. At the prices they charge. I have already posted another review about them. But they really only care that you pay your storage on time. They have the monopoly on Storage rooms. Every freakin corner has a cubesmart. How smart is it to pricey your renters out of the unit. How about CubeDumb!!! Nothing positive to say about them at all.

I called yesterday and the woman working was so obnoxious. I just wanted some prices and ended up…read morenext door at a different storage place instead, because of her attitude. What a terrible experience!

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

This is our second time using this facility. The first time was a great experience. This second…read morego around has been a bit less great. I booked online which had glitches but it worked out. I needed to change my move in date (which was supposed to be the 30th) by two days and when I called the facility they said since I did it online I couldn't change it. That was frustrating and not very client friendly, especially when I got a call two days later telling me my move in day was the 27th and not the 30th... see the issue? Whatever, only cost me $400 to change the movers drop off day. Irritating to both me and my pocketbook. This facility is super clean, climate controlled and feels very safe. I would recommend them based on my two experiences, but wouldn't if it was solely based on this second go round.

One of the worse experience I had with a storage unit. They…read moreadvertise that everything could be completed online. It let me schedule my moving for Sunday. It asked me to complete the forms, my ID, took my payment let me sign the contract, and it assigned me the Unit B404. I then get the confirmation email that ask me to see the manager for the gate code. The manager doesn't come until Tuesday. I ended up getting a different storage location that Sunday. I call on Tues to get my $126 back, the manager said they do not provide any refund. This is 2026, If you do not provide full online check-in Say so stop STEALING people's money. Save yourself from headaches go get another storage.

We have used this storage facility for 3 years now for storing our toy hauler travel trailer…read more Vault acquired it a year or so ago and has improved the facility significantly. The building and storage lot were given a facelift, more spaces for RVs and more storage units were added, and electricity was added to many of the RV spaces. While the monthly rental fee did go up as a result of the improvements, this facility is still less expensive than others in the area, and is conveniently located near a dump station that is at the car/RV wash next door. Greg, the manager, is always responsive, and provides excellent customer service, all while being friendly and helpful in the process. We consider ourselves lucky to have found our RV slot at this facility and recommend this place for others looking for the same.

Money hungry new owners immediately doubled and soon to triple prices. Claiming upgrades that…read morehaven't even occurred yet. They also tell customers that they can charge whatever they want since Chandler isn't allowing mort RV locations and everyone is booked.