Absolute garbage facility. Rent was raised twice in a few short months for no reason…read more Moved out and forgot to leave keys since i hired a mover. Scheduled the move out 2 weeks in advance. Immediately called to let the property manager know i forgot the keys. i was told by their property manager (whose name i will leave private) that as long as they see my unique code used on the call box and that my unit is empty, they'll move me out and not to worry about returning the keys. I even offered to bring back the keys and was told it's not necessary. I am now being hounded by public storage to pay not only a month of rent AFTER i moved out, they're stacking monthly late fees on top of it since i didn't return the keys. They clearly didn't do a check out inspection when i left, or they would have called me and told me i needed to return the keys. Their new office "manager" is extremely rude and kept telling me she's new and she's just the messenger. Instead of helping me resolve my issue she sent my bill to collections. . She kept telling me the worker gave me the wrong information and i do indeed owe them this money. This is outrageous because they're letting me know almost 2 months later that i do owe them, even though THEIR employee misinformed me. Yes i understand this is on my contract, but that's why i CALLED TO SPEAK TO A MANAGER who assured me it was not an issue. It is not my fault in any way that your manager misinformed me, i would have brought the keys back that day. I spoke to the collections office and told her what happened, she said she does not feel that this is fair and she will take notes. Since then, i am not getting CONSTANT texts from public storage asking me to pay my balance. If they already sent me to collections, there's no reason that they continue to harass me instead of having the collections agency take care of it. Why would i ask a manager something, be told to disregard it, and then be charged and sent to collections? Absolutely disgraceful experience and I will never use public storage again. They are dishonest thieves.

So confused on why someone would call me to confirm my appointment left a voicemail and everything…read moreI call her back and we speak and I confirm my appointment at 4pm . 4pm comes around and there is not even 1 person at the office it's locked as if their closed . Very unprofessional and weird , if you didn't want the business you shouldn't have reached out in the first place.

Your app is very glitchy! Trying to make a payment but the screen freezes!…read moreAlso, I never did find out about my storage unit that got robbed a month after I was there..I had asked a specific question about a certain vehicle to see on camera if it was on the property the day/night I got robbed & a month later was told they had been too busy to look at the footage & still don t know the answer 5 months later ! And lastly , wanted to warn everyone looking for storage , I wouldn't rent here , bc they get you in on a special w 1 month free, & after 3 months, they will more than double your monthly payment! I went from $96/month & 4th month, it jumped to $220/mo! THEY WILL GOUGE YOU...NO TRANSPARENCY! When I asked Annie how much would it go up so I would know whether or not I wanted to rent there, she said I dont know ...whatever the market rate is! If I had known it would jump up to that price, I would have made different arrangements, but now I'm stuck & they know it...that's why they do it! Because they know they can! Pretty scanky way to do business !! It also says "check our low rates" DON'T BELIEVE THEM"! I should have known nothing is for free when they entice you to rent w them by giving you a free month..there would be a catch somewhere & boy there was! Whats up w everyone changing their pricing every 3 months? When will this price gouging ever stop ?????

The store manager George is super helpful and patient! This was my first time moving and putting…read morethings in storage. He made it an easy experience and had overall amazing service.

I wanted to leave this review to say how kind the staff is from the groundsmen to administration…read morethey are kind, patient and helpful. The first day I was given a safety tour and small history lesson which I enjoyed. The next day the key to my lock (the one provided free upon purchase) broke and not only did they send someone immediately to help me I was given a whole new set of lock and keys no questions asked. The only reason I had to give 4 stars were for pricing. Now this business is worth the price it very organized, easy to navigate, great customer service, extremely clean and secure . I just didn't appreciate being told it was $110 a month for my unit until swiping my card and deep into signing I was told a extra $11will be added to the bill every month for insurance. Unless i get my own. $110 is a bit pricey so bumping it up to $121 it's not the best feeling. I also understand we need insurance but please be upfront before taking payment. This place is great otherwise even the salesperson that made the mistake.

I highly recommend using Storage Durango! My daughter flew home to hawaii for spring break. Due to…read morethe coronavirus, she needed to get her things out of her dorm at UNLV within a week. Needless yo say it was a very stressful situation. I made arrangements for a friend to bring her things from her dorm. MARK from storage Durango was amazing and so helpful at a time that was insanely stressful for me. Being that im in Hawaii he made it so easy for me to sign a lease and get payments set up. JUSTIN was great with following up and assitting in making sure we knew where to go and everything! I am so grateful for their professionalism and assistance! MAHALO!!!!

Golden State Storage was one of the closest storage options to us, and I'm so glad we chose them…read more We needed to renovate our garage, and the first step was getting some large items out to create space to work--there was a lot to do. We originally stopped in a little over a year ago and met the couple who runs the place, and I was immediately blown away by their customer service and genuine kindness. They made sure we were signed up for the online internet special (thanks Yelp/Google!), walked us through insurance options, helped us choose the right space, and had us all set the same day. Super easy, zero stress. Fast forward about a year and a half later, we called to ask about cancellation. To our surprise, they remembered us right away. They talked us through timing and options, and we decided to use the final month to move everything out and sort through boxes. When we came in to wrap things up, they already had our account pulled up and let us know everything was good to go. They were incredibly sweet from start to finish. We've already recommended Golden State Storage to our parents and will absolutely continue recommending them to anyone who needs storage. Great people, great service, and a truly positive experience all around

The time came again where I needed a storage unit and after 6 years I came back to Golden State…read moreStorage. As before very friendly service and a good value for a very secure and clean facility. They have RV storage and a good variety of different size storage units. I highly recommend coming here for all your storage needs. A++++++++

We've used this storage facility for years, and it's been solid every time. The best part? It's…read moreclimate-controlled, so even our boxes are living a more comfortable life than we are during desert summers. There's is a clean, locked restroom for your convenience. There's an elevator to the 2nd floor and plenty of rolling carts, making move-in day slightly less of a workout. Richard and Loretta deserve a shoutout, they're super friendly, helpful, and somehow make renting a storage unit feel like checking into a hotel. Sure, storage isn't the cheapest long-term relationship, but if you need one in the area, this is the place to stash your stuff.

They do not refill propane tanks, even though yelp may indicate they do. Probably best to call…read morebefore driving to the location.

I'm so very Impressed with the professionalism and the caring friendly touch that Consuella handles…read morefor Me concerning My storage needs. And the location is always so clean, and I'm sure it's because she takes so Much pride in her care for her job and the property. Maurice McCoy~

Friendly and great customer service, and they are all very kind. They check all the keys to make…read moresure all are locked correctly. If not, they will give you a call! I needed to change the size of storage I have been renting, all the staff helped me through all the process very patiently. They showed me some different size options of storages and walked around with me. So thank you.

When in Vegas this is my go to for all my storage needs. We have been utilizing green valley…read morestorage for many years! Sabrina is a godsend with amazing deals and customer service. She truly makes the effort on making you feel like family. Their facility is clean and well secure. They have a variety of sizes. I would recommend 100%.

The staff here is wonderful. They are very nice and helpful. Glad we found this storage…read morefacility....Thank you

I have had the storage space for almost 2 years. The place is very clean, well lit. Never too busy…read more The move in was painless. Can come or go 24 hours. The only negative is that the place has changed hands twice. The first buyer tried to pump my monthly rate by 40%. I had to call to get it back down. Otherwise location is easy access and easy to load and unload. New management was helpful. Month to month leases and only need 10 day notice.

Sylvia was incredible quick and responsive to all email. The facility was very clean and has AC…read morewhich was a bonus and all our stuff was well kept. I felt incredible safe entering the facility alone, there are cameras everywhere.