Love smash burger, big fan of the bbq bacon cheddah burger with smash fries ! But here's my concern, just seems to me like everytime i come in here in any of the westchester locations, something is always forgotten, like tonight for instance, barely any customers, so i asked for some extra bbq sauce on the side, the associate didnt even bother to double check the order before handing off the bag to me, sooooo guess what..no extra bbq on the side and the fries were barely warm, my point is...its always something wrong with the order, cmon SB, get it together...please ! read more

I went to smash Burger on a Friday night and was starving after watching a football game, I ordered a classic smash with fries and a medium drink and the price was $11.25, I waited for my food for a while but when I got it my burger was small while it looked bigger in the photo. I was kind of disappointed for how long I waited for my food and was expensive for a small burger and not that many fries and the flavor wasn't really there. I've gone to burger restaurants and ordered bigger burgers and more fries for the same price and even tasted better, if you're hungry I do not recommend coming here. read more

Had New Yorker burger. It was way too salty! Not sure if it comes like that or the chef added extra salt!! I ate it anyway because I was too hungry and I never ever send back food read more

Visited Smashburger Mamaroneck on Sunday night at 730 the food was good and filling The service at the counter was not very good Their was a young lady taking orders who did not engage us as customers, did not say hello or thank us for the order She made us feel like she was doing us a favor taking the order I hope this feedback changes the behavior and the employees becomes more courteous read more

Sunday, march 5th, 2017. Love the food. However , my friend and i called in and ordered food at 3:45 and arrived at 4pm and received our food at 4:20. Our order was sitting on the counter the entire time as we saw others come and go with their orders. We waited 20min. There were two young ladies, both slim, one light skin with glasses and the other, dark skin. The one with glasses was unprofessional, cursing at the gentlemen working behind the register and also gossiping with the other slim one. Finally, we asked about our order and they gave us our food. The slim dark skinned girl was asked if they knew our order was there and she lied stating she called out my friend's name. She didn't. And then said "honestly, i don't care." Great food, unprofessional staff. Needs VAST improvement in costumer service. In my opinion, Ratings and businesses suffer mostly from poor costumer service, guys. Great food isn't the main thing that makes a food franchise successful. Find something else to do with your life if you "honestly, don't care". Read "How To Win Friends and Influence People". Strongly recommended. You're welcome. read more

I had been waiting to try this place and when they opened I was a bit disappointed. I really didn't think their burgers were great. The meat didn't really have much flavor. They have the "make your own burger" style. The smash sauce wasn't okay. I wouldn't make the trip here again. read more

Best Cobb salad I've tasted ever. The place was clean. The staff was friendly. Yummy yummy yummy read more

Smashburger - Best Cobb salad I've tasted - Burgers Near Me - Mamaroneck, New York

Went there Monday, with the family. Burgers used to be made with more toppings. Only one tomato per burger. When we inquired, we were told they were "almost out of tomatoes". How does a burger place run out of tomatoes. Thankfully there are many other burger options nearby that won't skimp out on things. read more

Love Smashburger! The food is great. Love the variety of burger choices. The fries, haystack onions, and shakes are excellent! Emmanuel, the manager, is helpful and the restaurant is clean. Service is quick and the servers are friendly. Great place to come for lunch or dinner. read more

The sweet potato fries are pretty good . My daughter loves the crispy chicken finger kids meal . The cashier seemed a little confused , off in la la land somewhere. We dined in & the young lady( dark skin with box braids in a bun , sorry I forgot your name) that brought us our food was awesome !!! Very courteous, & professional. This was the second time encountering her & both times she's always been pleasant !! I give 4 stars read more

Went there for lunch on a Thursday, it was almost deserted which made the service very fast ;-) It was the first time for me and I tried the New Yorker along with a side of rosemary fries. The fries were AMAZING, although the bottom ones were swimming in grease. The burger was also good, in my opinion better than ShakeShack and simply different from Five Guys. Staff was helpful and friendly. Will definitely go again :-) read more

Came back recently after a long hiatus. Still having the same problems with service and management. If you go closer to closing time, the main cashier girl always seems to be in a rush to get you in and out. read more

I love Smashburger!! My first discovery was through my sister who frequents the Hicksville location out on Long Island, and when I finally gave it a shot, it got my vote. The burgers are so tasty and super juicy, just bursting with tons of flavor without being too salty or overly seasoned. The veggie fries are a healthy-ish alternative to the potato fries, and their shakes are pretty good as well. Pricing is decent, and the service is friendly, too. This location is pretty spacious and its one of the better quick eats around Mamaroneck. read more

I have been going to Smashburger for quite some time and I've had good service there but now times have changed. I went in today to order some food to go and service was fine placing the order. We are waiting and there is another man waiting as well, he must've been waiting for some time. He was distraught when he got his meal because after he got it he asked if he can get his receipt and a number to call for the TERRIBLE service he got. After he said that I started getting skeptical about my order. I go home and open my meal (I got the Bacon Avocado Club and smash fries), the fries were decent but I go and unwrap my burger and it was drenched in ranch dressing and the bun was soaked. I'm very disappointed because it was never like this when I ordered food from there. Smashburger... step your game up. read more

Manager wouldn't give me change for the meter. Told him the app was working on my phone. He told me he doesn't drive so he has no clue about that. So he went back to cook in the kitchen. So the manager is one of the cooks. Hmmm under staffed much... Horrible customer service. Burger got me sick for 3 days probably old meat or raw meat was left out at room Temp. to long. Who knows I would never go back there place is disgusting. Never clean. Cooks don't wear gloves or hair nets. The Smash burger in Pelham is 10x better. People actually take pride in working there. I do have to say Connie the works the register was nothing but nice and hospitable. She gets 5 stars!! Everything else in that place barely deserves a star! I'm not really a negative person but this place needs to shut down. I hope Burger IM puts this place out of business! Sorry Connie you belong at a classier place you're to good for that place. The only thing I like about that place are the french fries. But after my last Experience I'll stay home and make my own shoe string fries!! read more

I am not much of a burger eater, but since Smashburger is close to my home, I come in for an occasional refueling of their fries as a pick me up. Here the devotee has a real choice. The standard fries are crispy and tasty, the Veggie Frites are worth trying and keeping on tap when the gustatory brain demands variety, but the special Smashfries are the real winners. These are thin crisp fries tossed with chopped rosemary, garlic, and olive oil. I haven't tried the sweet potato fries because I don't like sweet potatoes (it's something in my blood). I will try the Haystack Onions one of these days. Whatever the variety, these well-thought-out sides don't cost much, they are easy to eat without making a mess, and they satisfy a certain human need. read more

I tried this place when it first opened a few years back. Bad experience, both my mother and I left with stomach aches. Tried it again (6/21/17), walking in, I was blocked from entering the establishment by a misplaced queue line which left multiple people confused on where to stand on line. Food was over cooked and salty, again, and they forgot to put BBQ sauce on a BBQ bacon burger... I would highly reccommend not going here read more

Good when I'm on the go! I always order the chicken which is so thin it looks smashed. But tasty. And the smashfries and sweet potatoes are good as well. read more

I will never be going back to this restaurant. I placed an order online, my fiancé went to pick it up and the restaurant informed him that there was no order placed and we must have ordered at the wrong location online. I checked my receipt and it confirmed it was Mamaroneck. After multiple attempts trying to get connected with an employee we were put on hold for 10 mins and forgotten about, we called back again and the manager was so disorganized. When I went in to get a refund on my credit card she didn't even apologize or give me a free meal with my refund. The atmosphere of the workers is so inappropriate and unprofessional, talking about customers in front of them. NEVER GO! read more

Pretty decent burger, as good as any similar establishment. The location was pleasant, clean, staff friendly. My ratings aren't particularly tough, it's just a four star is special and a five star exceptional. For what it is, a nice, trendy fast food establishment, the staff was friendly and this location was clean. I wouldn't hesitate to go again to a similar place if I was looking for a quick lunch or dinner. read more

Burgers not bad-I got truffle aioli burger first time was good but second time had too much aioli sauce-overpowering. The place is good for cheap burgers and service. read more

I used to think this was one of the better burger chains. It was good but I don't know if great is appropriate.

We've been here many times since it opened and its gotten worse overtime. What used to be a buzzing, fun restaurant is now filthy with poor service and disgruntled workers. The last 3 times I was there the person working the grill was overwhelmed and snapping at the person at the register. The place smells like a dirty mop and the floor is ALWAYS slippery. Hard to enjoy your food when you have that smell around you. Today it took us 20 mins to get our food and while we were waiting 2 people walked out because their orders took long. This was probably our last time there- which is too bad because we actually really liked it at one point! read more

I absolutely love the food. It's such a shame the service was so poor that the rating I am giving suffered because of it. Customer service is lacking big time. As someone who has worked in the customer service industry for years, I would never curse and gossip with my coworkers while customers are waiting to be tended to- or at all for that matter. Further more, if I messed up in any way shape or form, I wouldn't give an attitude to the customers and verbally tell them "I don't care". Where is management?!? No matter where you work, you should always do it to the best of your ability or at the very least not make the customers feel like you're inconveniencing them for providing a service that they are getting paid for. Hopefully this gets resolved soon, because as stated before, I do love the food- but it's not worth the treatment they give to the consumers. read more

Delicious root beer Floats .. Good Hamburgers and fries. Friendly staff and the manager even came over and introdcued himself. Very welcoimg even though I was on my own. Very comfortable atmosphere, friend service, very clean and Good food for a good price. read more

Fries are extremely skinny, tasted frozen not fresh and stale! definitely not tasty. The burger was not that great. Would not go back. I'll stick to 5 Guys for a comparison. Much better fries! and a better burger. read more

Smash burger is pretty good, definitely some of the better burgers around. The french fries and milkshakes are both above average, and the burgers are pretty good. Smash burger is great though for a quick, cheap bite. read more

Ehhh... Smash is an ok place on mamaroneck ave. The first time I went, the location was new and clean. I had a regular cheese burger and a chocolate shake. I was surprised later when I looked up my meal online to find that these two things alone added up to way more than 1000 calories. If your not too concerned about your health, Smash burgers are very good (super greasy) and the venue is a step above your basic fast food joint. read more

Not good. I wish it was better, but it isn't. You will walk out with a lump in your stomach regretting you ever walked in.

I've attempted to order a mushroom cheeseburger here 3 times. Each time I said no onions. And each and every time they put onions.

We stopped by to grab a bite to eat. This place looks like a bomb hit it. The Staff were on their phones talking loud. A Dust pan in the middle of the floor. The Staff walked by several times stepping over it without a care for customer safety. We ordered our food with two milk shakes. They only brought us one. By the time the second one arrive at the table I was finish. The person placed it on the table and never said anything to us. The service here leaves us questioning why they have this location. Service will have to improve for us to come back here. Something to be desired! read more

SO GOOD. Smashburger is definitely in my top 5 best burgers I've ever had after enjoying their Truffle Mushroom Burger (beef patty, truffle mayo, cremini mushrooms and swiss cheese). Just filling enough for someone who doesn't each a ton anyway. Fries were average, but the burger was amazing! read more

An okay Smash burger. The staff can be friendly when they want too. Usually can find a spot to sit but when they are packed good luck finding a spot. The food is pretty good. Wish the location was at a better spot but oh well. I would recommend going if you're hungry for some smash burger read more

The food is good but the place is filthy and it takes forever to order and forever for the food to come. My kids are done with their meals and my food hasn't even come. I expect better from a chain but poor service and dirty floors and tables happens often at different smashburgers. read more

Just opened and it shows. Place was crowded at 11PM on a Saturday night. First time eating at a Smashburger and was pretty psyched after I saw the menu. Waited in line for around 10 minutes and waited another 15 minutes minutes for the take out order. First was given the wrong order when I noticed the ticket taped to the bag had different burgers than what I ordered. Okay, no problem. Waited another 5 minutes and they called my name again. Checked the ticket and it had the right order. When I got home, the contents of the bag unfortunately did not match the ticket. They got half of the order right and the other half was someone else's order. Pretty unhappy after waiting so long, but we ate it anyways. The toppings are above average, but the burgers are way overcooked and dry. I don't get it. This is a burger joint that can't get burgers right. What am I missing? read more

A little Pricey. Worker wasn't friendly at all. Food was salty. Soda area was dirty. And the wait was extremely long. Wouldn't recommend this place to anyone. read more

You know I used to be a fan of this place, smash burger that is. But I noticed that the quality of the workers have declined. It's dirty and they can't even get your order right. One time I ordered a spicy chicken burger with lettuce and onions. I clearly said no mayo or tomatoes. They did put no tomatoes on it but they filled it with mayo. When I got back in line to tell them what was wrong it took forever to get in touch with a worker. All I have to say is the food is good but service and atmosphere is not. If you are in town, this is a last resource for fast food. read more

So disappointing. I had raved about this place to my family and promised it would be worth the 20-minute drive. Long wait, slow staff at registers and no fries. Although we saw them coming out of the kitchen apparently zero inventory completely snuck up on them. Both regular and sweet potato. We had to ask for them to not charge us for the fries that are supposed to come with the kid's meal. As good as I think the burgers are I would not have made the trip for the experience we had. Probably won't be back. read more

The food here is actually really good. However the execution is truly terrible. There's like seven or eight people working. But for some reason it always takes 20 minutes to get food. read more

This place has decent greasy food and is about a block away from my house. You don't expect world class service at a place like this, but after the experience I had with one of their staff my family and I will never patronize this place again. Called to place a pickup order at 10:22pm. They close at 11pm. Phone is answered and I am placed on hold for several minutes. Then this scumbag answers and you can hear the tone right away. Tells me that he isn't taking any phone orders because somebody ordered $50 of food and didn't show up. I tell him to charge my card over the phone if he wants. He begrudgingly starts to take my order and proceeds to be a complete prick about each detail in the order. Got as far as 2 details and decided it wasn't worth it. read more