Was recently here and was really surprised with how clean it was and the service was fast and friendly. Food was hot and delicious as always. I was in the area for business and wanted a little something and was very pleased with my choice. Great job to all at Smashburger you just made a new fan. read more

Avocado club burger was good. Now they give you extra leftover shake straight from the blending cups. Their shakes are still amazing. Rosemary fries with truffle mayo still so good. Spicy fries were decent. Fried pickles were ok. read more

I was there with the family great food fast service!! We had 2 big burg urea with cucumbers and goat cheese my daughter had cheeseburger and her cousin had grilled cheese everything was great we got our food very fast. Will be back when we are in the area!!! read more

Here we go again. Visiting another attempt at a "higher end" fast food burger joint. Does everyone remember Fuddruckers ?? Exactly .... Smashburger is pretty good. Shake Shack is pretty good. 5 Napkin Burger etc etc etc. In my opinion Five Guys does it better than all of these. There are just too many places trying to compete in the same space. I predict in 10 years only Five Guys will survive in this category. Good luck Smashburger. You will probably have a few good years and fade away just like so many before you. Your food is pretty good just not good enough. read more

Everything was excellent!!! I went with a few coworkers for our lunch hour on Friday afternoon. It wasn't too crowded and the line was just that perfect length that gives you enough time to read the menu and decide what you want without having to wait a second longer. I went with the bacon avocado club (each of my coworkers got something else). We sat in front of the establishment where they have tables and chairs with umbrellas nicely set up, and the food was delivered right to our table within 10 minutes of ordering. We all devoured our burgers, pausing only to comment on how delicious they were and how much better they were than almost any other burger we had recently. This wonderful experience means we will definitely be coming back! read more

I got my order to go and I went with the Big Classic and an order of fries, the wait wasn't bad when they called my name the man was nice and told me that he put napkins and ketchup the bag and asked if I needed anything else. The burger was delicious, juicy fresh real hamburger nice bun and it came in a nice container not a wrapper. The fries are ok nothing special similar to the old BK fries but they did come with the Heinz dip and squeeze packet which is always a plus. My only gripe is that it was soo dam loud in there the server and I couldn't hear each other talk resulting in my burger not being exactly as I ordered it but I did enjoy it. The kitchen staff needs to stop putting on a show the unnecessary yelling back and forth, for that reason I would only do take out there I can't enjoy a meal in a loud atmosphere. read more

I liked my grilled chicken sandwich, the tables were clean and the service was very good. One of my daughters thought her burger was very greasy. She liked the fries though. She also thought there was a weird smell. She though my sandwich was bad and she thought her sisters chicken was ok but it was fatty. My other daughter had a fried chicken sandwich. She said I would rate it a four out of five. She liked it very much. read more

Smash Burger makes a great burger. The french fries cooked in olive oil and seasoned are delicious. Pricing is good for what you get. Service is friendly, place is clean, and their system is fast. Burgers were cooked exactly as we asked for. Try a burger here. You will enjoy it. read more

Allergy friendly dining! I love cheeseburgers and it's been sad with new food allergies being unable to eat gluten or lactose. I was super excited to see Smashburger had gluten-free buns and goat cheese as an option! Sharing with all my friends and family who also have allergies! read more

Smashburger - Burgers Near Me - Natick, Massachusetts

The cashiers and bus people were very friendly here. The tables were clean, lines were long but moved quite fast. The smash fries were delicious but the classic bacon burger stole the show. It's an hour and a half from where I live, but I'll be back! read more

I travel to NY often for business and last time I went here I loved it in the Bronx. This place is the same chain and the food isn't bad. The service is wonderful and friendly. It's clean and I love that I'm able to customize what I want in terms of bun, cheese, and toppings! Definitely a good classier burger joint read more

I don't like burgers all that much, hate five guys burgers(which everyone seems to love) but smashburger is good.

Start off by comparing it to it's obvious rival, five guy. Five guy is a really "juicy" burger it literally is dripping, this burger is dry which is not a bad thing. It was a little tastier than 5 guy and i did not get the gross feeling an hour after eating. edge-smash. it's not mind blowing or anything but it's a quality burger on the expensive side, $7 for just a "large burger" it was a little bigger than a whopper. i guess they don't take phone orders or internet orders which is a bummer. I doubt i'll stand there again and waste 7 minutes of my life. Rethink this smash. good burger, no call in means i'll probably never return. read more

I think I'd have to take Smashburger over Five Guys. The burger was fresh and hot. They have better topping options. Any place that has avocado as an option wins. Sorry, Five Guys. Also, you can get goat cheese on your burger. I know! I've never had that option anywhere else either, and yes, I am unreasonably excited about it! The fries are fantastic. I've always been a fan of Five Guys' fries, but the Smashfries win because they have rosemary, and they were crispy. Normally, I get about five crispy fries in a bag from Five Guys. I got a plate full of them at Smashburger. Also, what's not to love about a burger joint where you can get an amazing milkshake (confirmed - shakes are normal sized portions for two people. Split one with a friend!)? Last but not least, they bring your food to your table. No shouting across the restaurant for you to come get your goods. Just sit down, relax, and let the food come to you. I love it. read more

It's a smash! Love the quality and also great on my pocket. Burgers are great but also add sweet potatoes fries to our order. Don't be cheap on yourselves. read more

Poor French fry quality... like cardboard. Greasy grilled cheese. Greasy floor very unsafe. Nice staff and service. Food overall greasy and cheap quality. read more

Finally got a chance to give this place a try. So sad I waited so long. The food was great! Fresh, healthy choices and you don't leave deaf from blasting music or smelling like a fry cook. Looking forward to trying the other selections on their awesome menu. read more

Five Guys...Shake Shack...now Smashburger! I was really craving Burgers and a Shake so I decided to try Smashburger. Smashburger: Simple but quite nicely done. I'd say it's much better than Shake Shack but I think those who like "hardcore" burgers that can hammer you with flavor, Five Guys' burgers are still better. I choose Smashburger because I like simplicity and less oily burgers. Buns were great, mushrooms nicely done, cheese nice. Angus steak, nicely done. Nothing really to complain about. SmashFries: So this is where I got sad :C I absolutely love the flavors of Smashfries which are Rosemary, Garlic and Olive Oil. They taste absolutely awesome and are better than Shake Shack and Five Guys in terms of flavor. Unfortunately, the downfall is that they are CUT SO THIN, which is a huge turn off. Milkshake: I had the strawberry milkshake and it was very nicely done. Actually it was better than Shake Shack because the milkshake was still cold and thick. Nice flavor and simple taste. Yay calories! :D Overall, I would want to give it 5 stars because the place is very clean and employees are super nice. I simply can't because I care as much about French Fries as I do about Burgers. I also like thick french fries. Though SmashFries had amazing flavor, it just didn't hit hard enough in my opinion as they were sliced so thin. I'd recommend Smashburgers for families and also like simple friend eat outs or really just to people who want to have a nicely done burger meal. Not cheap but it's definitely worth it. I also did not left feeling uncomfortable or really full which I do sometimes with fast food meals/joints, such as Five Guys. read more

Move over 5 guys.. There's a new Burger King in town! As a lover of all foods I was so excited to try Smash Burger! Lets cut to the chase. The burgers are juicy but lean. Mixed with mouth watering topping, creamy milk shakes and hot salty fries it's a modern day Johnny rockets. The fried pickles were delicious also. A must try. read more

I brought my son here since he feels that he is a burger aficionado due to all of the burgers he eats off of kids menus. He said that THIS was the best burger he has ever had. He got the bacon cheeseburger with side of fries. I got the regular with cheddar cheese and onion straws. The fries reminded me of the now defunct (RIP) pomme frites at Sel de la Terre. Onion straws were kinds greasy and flavorless. Came with a dipping side that added nothing. We arrived at noon to find it pretty full, and new customers were frantically sending a pal to reserve a table while the other placed the order. Two burgers, two sides and two waters came to $21. read more

Decided to try this place out because of the high Yelp reviews and wasn't disappointed!! We ordered for pick-up & it was amazing. Definitely will come back whenever I'm in the area! read more

I love Smashburger for a fast food restaurant, it has both the convenience of fast food and table service - they deliver to your table. They guarantee that you will have your order within 5 minutes of placing it. I really like the fried pickles, albeit down South they are a bit better when you find a great BBQ joint but these definitely pass! The burgers are fresh, topped with fresh ingredients. Worth the trip! read more

This establishment is beautiful in its simplicity, its attention to detail for the finer things driving my repeat business. Noteworthy, first, is the choice of burgers - creative and unique, diverse and accommodating for all tastes. Second is the price - you'll leave satisfied having spent less than $10, a rarity in this economy. It's for the best that I don't live that close to Smashburger because I'd probably be back every day. read more

I ordered Smashburger through their website for delivery while at work. (I wasn't aware that they use a 3rd party delivery service which happened to be DoorDash until I received a text from the driver stating he was lost). Once I received my order after over 1.5 hours it was missing items. I called Smashburger and the woman I spoke to told me to contact DoorDash there was nothing she could do? Which makes no sense because I ordered through SMASHBURGERS website. I got off the phone but decided to call back again because it makes no sense that there's nothing they can do when it was this locations mistake for not putting in items in the bag not DoorDash. The women on the phone was EXTREMLEY unprofessional calling me "lovie" and consistently talking over me still telling me there's nothing she could do besides "take my name and number down and she would credit me for next time" which there will never be a next time. So, not only did I receive cold food I also was missing multiple items. I've had Smashburger a handful of times and I think the food is extremely good however, save yourself the headache with ordering through them for DELIVERY because if anything is missing they won't take responsibility or refund you even though Doordash is the service THEY CHOSE to use to deliver. read more

This burger place is absolutely delicious. I'm usually the person to get things plain like I hate ketchup, mustard, pickles all of that so I of course got the plain burger. Which was delicious I greatly enjoyed that place and can't wait to go back! read more

Everything bad. Floor greasy and dirty, charged for drinks we didn't order, burger ingredients not included. $7-$8 a burger you would expect something substantial. This had little meat and just bad. Worst of all though, was our chicken was undercooked and we were sick overnight. $42 for this lovely experience for 3. Totally overpriced disgusting food in a dirty atmosphere. First time trying and NEVER again. read more

Not to bad..If you're expecting 5 Guys Burgers & Fries turn around cause it is nothing like them.The fries a shoe string which is Ok but they did not live up to everyone's hype...Burgers are burgers my 5yr old nephew can cook me a burger.To much ketchup on the burger.I did enjoy them bringing it out.The beast that was in the back seemed like he was a decent cook but definitely needed to get a sweat rag an handle business...Definitely not coming back but it's worth the experience lol read more

Just had a stressful Smashburger! Although the food was decent, the process was illogical. Granted it was a crowded Saturday evening but as you order and receive your dining number, you realize all of the tables are taken. As you patiently wait for one, individuals come in the exit or separate from their parties to grab a table although they have yet to order. So essentially you have to be cut-throat and play a game of musical restaurant-booths. I was with my family when I saw a table opening up near the exit, as I walked over a woman came in the exit to take the table. I attempted to nicely explain how we already ordered and were waiting for a table. She rolled her eyes and stomped off. I wish the restaurant would manage this with having a staff member helping with seating. Ok burger...but not worth the rise in blood pressure! read more

We ordered the mushroom truffle burger added lettuce tomato and onion. It was superb! A bit pricey but so yummy!!!

A really solid "meh". For a place looking to hire "friendly" staff, they have a lot of work to do. I went in at 11:30 before the lunch rush and had one person in front of me placing a large order. There was one cashier, two girls behind her going between making milkshakes and staring vacantly off into space, one guy bagging up orders, and another guy trying really hard to impress the rest of them, but avoiding working at all costs. After about 2-3 minutes of the person in front of me placing her order and the cashier asking for help entering it into the POS, a line was forming behind me and the guy bagging food started asking his cohorts to man the other register and take orders. He asked at least three times and each time he was met by the vacant stares and open maws of the three other unoccupied occupants that I can only assume worked there. I was finally able to place my order after the person in front of me was done, no thanks to the rest of the staff. I said what I wanted and only had to repeat myself once. I gave them my name and of course the misspelled it. It's not even a hard name, and what they wrote could barely pass as a name. The food took several minutes to prepare. I got it to go and drove back to my office which is a few minutes away. When I was finally able to masticate, I found that the burger was soggy and drenched in sauces. I say sauces because there we clearly two different sauces and the burger I ordered only advertised one. I say soggy because pieces of the bun were tearing off and sticking to my fingers. GROSS, but I've had worse. When I finished there was a yellow and red pool of disgusting at the bottom of the plastic food container that the food came in. The fries were cold and soggy as well, but still somewhat tasty. This is the second time I've been to a Smash Burger, both at this location. My second trip reminded me why I didn't like them after my first trip. read more

Came here with some friends after reading and hearing about. Had the BBQ,cranberry, Cheddar Burger. It was OK to me everything is the same as five guys. The fries here though are way better. If u like a good greasy Burger this is the place. It's average on taste but OK. Nothing to rush back to. Many better Burger places around. read more

So here's a burger joint I've been trying to get to for a while. So when I was visiting the Natick Mall a few days ago and saw the sign in the corner of my eye, I had to make a stop. I popped in and decided I would go with something that would give a me a good overall feel for what their food was like. I ordered the BBQ, Bacon, and Cheddar (with no onion rings) and the Rosemary garlic "Smash Fries." The food came out fairly fast, but when I took a bite or two, I soon realized that, instead of no onion rings, my burger had no bacon. I brought it back to the counter to let them know and I was a bit letdown to see them try to then yank the onions off and throw some bacon on. When they saw the look on my face they offered to make a new one. That should've been automatic in my book. Anyway, the new burger came out but I already had an idea of what it tasted like. Surprisingly, it was a lot more bland than I had hoped for, although I will say that it was juicy and sizeable. But flavor is what matters most to me. It was lacking. The shoestring style fries however were very good. Crispy yet oily and packed with taste. Those things were addictive and worth the $2 and change. To summarize, I probably won't be back, but if I do, I know that the fries will be on the next receipt... read more

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Dirty, tables not cleaned, had to wait over 45 min for our food. Food was average at best. Will not waste my time going back waste of time and money read more

The worst burger I ever had its crappie burger and the peoples who works there just don't care and tables are not clean finally its expensive over $30 for 2 peoples no fries just 2 crappie burgers and 2 drinks. Try 5 guys it's expensive but much better burger . read more

Healthy food. Clean restaurant. Friendly staff. Awesome experience from start to finish. Will travel again from Cambridge. Well worth it.

This place is going downhill quickly...we ordered for a bunch of us at work. My onion strings (which were, at one time, delicious) were soggy, super greasy and under-cooked. My chicken sandwich was a sloppy mess...the chicken itself it of decent quality but the bbq sauce was loaded on, dripping everywhere, and the cheese wasn't melted. I am SO disappointed...especially since the prices reflect what should be a GOOD meal! Yuck...don't waste your money. At least not at this location. read more

The burgers are decent, I tried the smash fries, shoe string size but tasty. Very similar setup to five guys but what sets them apart are the shakes. I recommend the butterfinger shake. read more

Went to check out the new smash burger today for lunch. They were very busy, but disorganised. After I ordered a burger, fries, and onion strings to go, I surmised the wait to be 15 minutes. The burger and fries were good, but the onion strings were not. I wouldn't not go there again, but it wouldn't be my first choice. read more

Very average in terms of similar burger joints (I've had better, as in Tasty Burger or Shake Shake). Don't get the onion rings. They were all greasy, cut way too thin and all stuck together. Not sure if I'll return. read more

Absolutely filthy. Dirty tables, dirty floor and dirty workers. Walked in on a Friday night for a to-go order and nearly broke my neck on the grease laden floor. Then watched another customer almost break his neck with more grease by the soda fountain. I didn't order a milkshake, but watched one of the workers make one. Holy grossness, putting the ice cream scooper on the filthy station top directly into the ice cream bucket and then coughing all over it. The food was decent but will not return due to the unsanitary and dangerous conditions. read more