They either don't have enough people working there or the people that are working there don't understand the concept of "fast food". it took 18 minutes for me to get my food one hamburger one french fries ...of that 18 minutes eight of those minutes my food was sitting on the counter getting cold...My hamburger was cold and it was raw in the middle. Don't think I'll be going back there anytime soon. Do you wanna make $20 an hour you better earn it ... read more

Bathroom is disgusting. The female that took our order had zero personality. The place is dead. Wonder who the manager is because they aren't taking care of responsibilities. And what burger place that serve French fries don't carry salt and pepper. read more

The main thing wrong with this place is that it's so infested with flies that they kept running into our faces as we tried to eat our food. It was so bad that we requested to-go boxes so we could eat in a place where we weren't being accosted by insects. As for the food, the burger I had was average, but the Smash tots were excellent. You're paying, on average, $16 for a burger, side, and drinks here which is fairly expensive for a fast food place. read more

First time here and I'll never be back. My husband and I only eat out once a week and we really look forward to our splurge meal all week. We decided to try smash burger today and got a couple burgers and an order of fries to go. My husband got the Colorado burger and I got the bacon and avocado burger. To say these were bland and tasteless would be an understatement! His Colorado burger had jalapeños, which had absolutely zero spice to them. I'm not sure how you take the soul out if jalapeños but they did. My avocado burger was nasty from top to bottom. The avocado had mostly turned brown, the bacon was flimsy, the bun was stale as heck, and the ranch was all but nonexistent. Now to top it all off... My husband ate his burger and I finished about 3/4 of mine. Since we finished lunch, we have both been in a state of horrible stomach aches. I don't know what they're doing at that place but the food is terrible and it's made us sick. Do yourself a favor and go to Five Guys for a good burger, this place was awful. Biggest waste of $30 in a long long time. read more

Well, I don't know where to start. As soon as we walked in it felt like it was 90 degrees hot! I know it's winter but 90 degrees? I told the server and she said there was nothing she could do because the thermostat was not working. (I felt sorry for the poor girl to have to work in such an environment). Then the food came. The onion rings were an over-cooked, brown mess, (unlike the ad on the wall where the picture shows them golden light brown.) The hamburger wasn't bad (seriously it was good), it had bacon, a burger patty and brisket. Overall my experience did not compel me to return. I'm giving it 3 stars because I am sure some of you like your burger patties smashed. I don't, but I wanted to experience a smashed burger. read more

Service was fast but disappointed with our cold fries. The large was nearly 1/2 empty. You can see in the picture the regular size fry was bigger than the large. read more

Smashburger - Cold fries, large was only 1/2 full. The regular was much bigger than the large. - Burgers Near Me - Peoria, Arizona

First time at Smash Burger. I will not return. Burger Pattie's over salted. The picture showed onions, lettuce & tomatoes. No lettuce & no onions and the tomatoes were just two small pieces. read more

Visited on 03/12/25. Cashier gave me the wrong amount (gave me the amount before the 'kids eat free' discount was automatically applied) and got an attitude when I gave her that amount instead of the actual amount (which I couldn't see until I had the recipet). Terrible food, I was given the veggie burger even though I ordered the chicken smash. Ordered 2 shakes which did not come and we were all almost done eating our food. The same cashier had a huge attitude when I went up to ask for them. She then made the shakes (I think kids size because the $6.19 shakes were previously much bigger) and aggressively smacked them down on the table. One shake ended up having a small piece of plastic in it. I didn't even alert them since I am sure they would not respond nicely. I'm shocked at how openly rude the staff is. Place is pretty empty (at lunch time) and not surprisingly considering the attitude & blatant rudeness of the employees. Will never return, do not recommend. Bad food, bad service, bad vibe. Location needs to read all these reviews for a wake up call. (Receipt lists 'Gardaja' as the host.... Terrible employee, clearly hates customers) read more

Food was good, but we had to wait 30 minutes for the first ordered meal to arrive. My husbands came out almost twenty minutes after I had finished eating mine. People were leaving asking for a refund or just walking out on their order. read more

This location has gone downhill fast (as described by many other reviewers). We visited about a month ago and there was a long hair in my burger and the order was wrong. Came back this past weekend to give it one more shot and our order was messed up yet again. Zero consistency with the kitchen. When I brought this to the managers attention regarding the order being incorrect, he basically told me I was wrong when the order was messed up for yet a second time in the same visit and they will fix it. No apology or any basic level of customer service. Pretty sad to see and I will never come back with my family and friends. read more

This place is phenomenal Little bit expensive but the quality is unparalleled . Smash burgers needs to open more locations read more

The workers there are so unfriendly, I asked one of them if they liked the shakes and he just nodded his head. Looked like he hated his job! The other guy that brought the food out was the same way!! Took forever to get the food as well! read more

Firstly, I see that someone recently commented on the cashier today. Personally, she did an amazing job. She was handling everything well, my order was taken promptly and if anything, if her being polite is considered a bad thing then I don't know what people look for in costumer service anymore. There was quite a rush today so I was thoroughly impressed with how it was managed. A few hiccups here and there but mistakes happen. The only complain I can look to make is the cook. He looked like he was having a hard time and chose to make it everyone else's problem and it just all together didn't seem very professional of him. Otherwise, 10/10 for the ladies who ran the front, you guys are doing great! Cater to the areas that need improvement and you'll be golden. read more

Service was terrible! No help in trying to order! Tables were dirty! Food quality was awful! I love Smashburger, but haven't been in awhile! Received a promotion for a free shake on my birthday! Was not able to access at the register and was not offered any help to try and access! I felt I was bothering her! Ordered a soda! Sat at a table that was still dirty! Food quality was terrible, onion strings oily and cold. Hamburger was only a memory of what it use to be!! Smaller size and quality! The orange soda was ok! read more

Food was cold. Girl at the front was rude and the bathroom was one of the grossest I've ever seen!

Terrible location. Ordered 2 burgers and brussel sprouts. Took over 30 minutes to get food. When we got home, brussel sprouts were rock hard and burgers were ice cold. We had to remicrowave the Patties. How did it take 30 minutes and the food was not even hot or cooked correctly?! Will NEVER come here again. read more

Cook had long hair down to his shoulders with his hair hovering all over the food that he was cooking as well as a fan blowing on him blowing his hair all around Wright over the food as he was cooking the food. Looks like a very gross very unsanitary situation to have a cook with that much hair blowing all around leaning right over your food as he cooks it. It is inevitable. That hair will eventually fall in someone's food in that situation. read more

I can't believe that Smashburger had such low reviews. I thought the food was great and you had tons of customization for your burger. I've never been to Smashburger before and the lady at the register did a thorough job of explaining everything. Her customer service was excellent. I wish I had got her name-she was that good. Our food came out after a few minutes to prepare and it was very delicious. I was very satisfied with the meal and would not hesitate to come back here again. I'm not sure what's up with the lower reviews but my experience was superb. read more

came in to grabe a quick bite to eat and the small boy that eagerly walked into the store and went behind the counter to take my order was extremely disrespectful. completely disregarded the fact that I asked how his day was going, rolled his eyes at me multiple times and was extremely unpleasant in the first place...... makes me sad considering I'm a retired old lady. read more

Absolutely perfect for food poisoning. The service here was beyond horrible. We ordered 4 meals. After waiting 10 min we saw 4 people who ordered behind us get their food. At the 20 min mark we finally had one of the kids meals brought to us. We told them we had three other meals and the next meals came 10 minutes apart from each other after we complained again. At that point we were still missing a meal and were repeatedly brought the wrong meal of tenders instead of the double burger. We complained they gave us the wrong meal and they cook got mad at us and demanded to see our receipt that they haven't given us so they looked us up in the system to see they were wrong we waited another 10min and they still didn't have our last meal. We let the other kids start eating at this point only to realize 2 of the meals had hair in it from the cook not wearing a hairnet and one of the chicken tenders meal was bloody inside. We had to throw our food away argue for a refund only to not be fully refunded because they didn't have enough money in the register. We will not be coming here again read more

Smashburger - Burgers Near Me - Peoria, Arizona

Really enjoyed the smash burger experience here. Ordered the bacon avocado burger (forgot exactly name) with sweet potato fries and it was delicious. Service was also very good. read more

The best burger in the Trilogy area. The service was great and all staff members were very friendly. One large order of their hand cut fries is enough for 3 adults. Will definitely return. read more

Smashburger - Bacon Cheese Burger at Smashburger - Burgers Near Me - Peoria, Arizona

The service has gone to crap, the portions are smaller than ever, I was forced to eat my bun less burger in a bowl because they're too cheap to give you a plate. I won't be back!!! PS I spent 2k there in 2019- I'm over u read more

Bailey and Belly are excellent employees! These young ladies are friendly, efficient and very helpful. Frankly, your Smashburgers burgers are a bit expensive; however, I continue to purchase them bc of the MANÁ (positive energy) created by yr employees and delicious food. Keep up the good work!!! Ok read more

I wish I could leave zero stars. There were two people in the entire restaurant. I ordered ONE MILKSHAKE. Waited thirty minutes and ended up leaving and just got a refund. Don't waste your time sitting here waiting for disgusting food read more

Every time I come here the food tastes great. but there is absolutely zero sense of urgency and I wait 30-45 minutes for a single burger. I am usually the only customer in here as well. There are usually no mobile orders either. No idea what those kids in the kitchen are doing.. read more

A growing boy needs his meat, while not here... the burgers are dry, lack flavor, and are cold.. If you want a good burger go to Freddy's or culuvers. I physically disgust when I think of Smashburger read more

We have being coming to this location for two years and have slowly watched it change. The service isn't as nice and help as it once was and tonight I notice it had alit of tables needing wiped down. The floor had soda or something all over it by several tables. It took longer than normal to get our food, no one was in the restaurant at the time. Once our food came out the buns were not even warm, fries were half warm and cold. Definitely not hot fries. I'm sad to see this go downhill cause we have really liked it. read more

Smashburger is not my favorite burger, but it is pretty darn good. Their smashfries are probably my most favorite too. I love rosemary and salt and it is so delicious. I've come to this location a few times and it has been pretty consistent as far as service, wait time and cleanliness. They aren't overly friendly, but not rude or anything like that. I will still come here and enjoy their food. read more

Really tasty burger. On the expensive side but comparable with 5 brothers but more flavorful. They also have fried pickles and military discount. So very happy and will be back. read more

Smashburger - Vanilla shake - Burgers Near Me - Peoria, Arizona

Food sucked! Horrible burger and the milkshake was all milk with cookies at the bottom!

Our hamburger patties were burnt. And had to wait 40 minutes for food. Needless to say I wasn't happy.

Seriously, don't even bother. This location has given up on life. The past three visits have resulted in me walking out empty-handed because they don't have something vital. Two times before they had no fountain drinks. Last night they had no chicken. The employees seem to not care. It was just nonchalantly mentioned to me that they had no chicken, like "hey no big deal, we just don't have 75% of your meal, but your fries are ready." And the kicker is that despite me cancelling the order in the app, they went ahead and charged me. $40 for NOTHING. The place is empty every time I go in so clearly something is going very wrong at this location (or maybe all Smashburgers, I don't know.) read more

I'm allergic to wheat so I appreciate the gluten free option with the bun. Tasty burgers and the fries were excellent!

My daughter and I ordered the same thing tonight. Bacon cheese burger Medium and it was good. Garlic fries had no real garlic but the seasoning was ok. Delivery was fantastic. I will probably try the chicken next time. read more

Very disappointing. Very slow. Cold burgers and fries. When asked, waitress said they couldn't bring in needed help due to cost of doing so. Dirty tables. What use to be very good is now just very disappointing. Also above average cost to comparable burger establishments. read more

I would put 0 stars but I have to put 1. I have been here twice and the food tastes good but but the service is sooo awful. There was only 2 people in line ahead of us and we arrived at 5:57 and did not get our food till past 6:30. That is NOT fast food. The worker was acting like he did not have a clue what he was he was doing he took our order wrong, was slow as a sloth bagging orders, wasn't taking peoples orders, and was rude. We watched food sit up on the counter for so long and were so tempted to just go bag it ourselves. Someone asked when there food would be out and got ignored. When our food came out our fries were cold and soggy because we watched them sit out on the counter for a half hour. We were already late for a plans and would not accept this quality of fries so we politely said that we wanted a refund or new fries. The worker then had the audacity to say can I bag some more orders we then said no and he slowly walked over to refund us. Just go to Chipotle guys! No matter how long the Chipotle line is it will be faster and better!!! read more

Ordered a couple of burgers and fries from the no frills menu. Disappointed. Burgers were cold the fries appeared to come from the bottom of the basket and were also cold. No the usual product I received in the past. read more

Terrible. Husband ordered me one thing, got the other. When I opened it, it looked like literal shit. Called & they couldn't do anything, even though we lived 40 min away, they still wanted us to drive back for a refund. read more

Horrible and long wait. 5:45 pm on Sat Dec 3rd 2022. To the CEO's of this business... pay your staff better and they'll do a better job. This place has gone to complete shit over the last year or so. Always short staffed, shitty food, and long waits! Raised prices to nearly double for low quality food and service.. will not be back! read more