I'm all for grass fed animals and them being free range and all that BS. In the end though we are just gonna eat them. Hey, circle of life. Anyway my burger was good. Maybe it's the grass that makes them taste better. Fries we good, needed some salt. A somewhat expensive meal but sometimes you gotta do it. For the animals. read more

Went to smash burger for the first time. The haystack onion box was only half full. I pulled the box out of the bag to show the employee at the counter. I asked him if this was the way it was supposed to be. He simply replied yes and walked away. Seems pretty empty for a $5 onion rings read more

Smashburger - The haystack onions box was only half full. - Burgers Near Me - San Clemente, California

This is my first time trying this franchise and first impressions are good. Food: Great selections if you are trying to find a good tasty burger. I love burgers and in my burger scale, I give the double classic smash a 9/10 since the only recommendation is to make it bigger. Service: Staff was super friendly and very helpful in assisting me choose my first delicious burger. Location: Located in a small plaza. Be careful when you park because parking spaces are really tight read more

This place has great burgers. However 2 months ago I came in and the manager was talking on the phone (AirPods) while he took my order. Then my burger was a 2 out of 10, it tasted old and was falling apart. So back then I sent in a review about that and I haven't had any burger since 2 months ago. So last night I came in and had the same (my favorite burger), the Colorado. It was great and so were the staff. The manager even chatted with me about how they make it. Great! But I come back today and this lady "Selene" was in the back of the restaurant chatting in Spanish with two other lady's that were employees and were on their way out. No one greeted me for at least 2 minutes of me just standing there looking at them. Finally I yelled "hola!" and finally Selene came over with a mop in her hand. As if she was cleaning. Then I placed my order and asked Selene if those ladies she was talking to were customers or employees. She said they work here and I said ok. That was it. Then after a few minutes she decides to call her manager and speaking in Spanish while pointing at me with her thumb, like she was hitchhiking. I asked, is there a problem? She said well I thought you needed to talk to a manager. I said I didn't but now I do. He was the same manager from the previous night, super nice and professional. And I'll add that the cook did an amazing job on the burger. But THIS lady SELENE does not belong in the service industry. When people come in they are hungry and waiting for employees to finish their conversation SHOULD NOT be part of the Smash Burger experience. receipt#20026 at 2:24pm read more

Smashburger - Great burger spot but Selene has HORRIBLE customer service. Latin lady in her 40's. - Burgers Near Me - San Clemente, California

Be prepared to wait. Both the line and production times can be long. Be patient. These things will work out at new location. Hot, freshly made burgers. Smash fries a little greasy. Opt for regular fries. Those were thin and crisp. Regular sized burger thin. Served in soft egg bun. Seems a bit pricey once you add fries and drink and extra topping. May actual prefer Schwack or Burger Junkies...even Habit. Outdoor and indoor seating. Welcome to San Clemente. read more

Smashburger - Exterior at sunset - Burgers Near Me - San Clemente, California

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Great location and excellent service! I love their veggie burger and salads and that you can modify any menu item just how you like it. My husband loves the burgers, the kids meals are also very generous, good fries. Food came out quickly and presented nicely, prices are fair for portion size and quality, one of our favorite burger chains. read more

I like Smashburger because it has a gluten free bun, a vegetarian option, and tons of different fixings for your burgers, so it satisfies my whole family. Last night we stopped here en route home from Disneyland. A quick jog off the 5 and we were eating in just a few minutes. Service was very courteous and quick. The food was good. I got a bacon avocado burger. There was about a half an avocado on my burger, neatly sliced and fanned out, no brown spots, perfectly ripe. The bacon was freshly cooked. Burger juicy. My rather picky vegetarian daughter loved the black bean burger. My youngest got crispy chicken strips. Everyone ate all their food. Only downside is their very rundown booth material. The vinyl's peeling away so you sit directly on black foam. If I'd been wearing anything nicer than the stained jeans I wore to a theme park, I would not have sat down to eat. read more

Smashburger - Avocado bacon burger with rosemary garlic fries - Burgers Near Me - San Clemente, California

My family and I often visit this location to grab a quick and tasty meal. We have always had fresh, hot, and delicious food. The chicken tenders and the truffle Mayo are crave worthy paired with the smash fries. This location is always clean (including restrooms!), employees are friendly, and said employees check in to make sure we have what need, enjoy the food, etc. read more

Good quick service and I like the Craft Your Own Burgers and they always come out just as I ordered. Burgers are cooked and made while you wait and come out quick and fresh. I love the Multi Grain buns on my fresh beef patties. Great Lunch spot read more

Smashburger - Burgers Near Me - San Clemente, California

It is really sad when I come in for a coffee shake, which is on special right now, and the manager does not appear to u detest and the menu or specials. I had to show him my phone that said $3 shakes and I was going to order a classic Smash for a sandwich reward from my birthday. He seemed unfamiliar with what is a classic Smash. He should know that it can be a classic hamburger or Classic chicken/turkey. I wanted to pay extra for crimini mushrooms. My request was not difficult and part of basic menu. I live a mile from this franchise. Next closest is Aliso Viejo. Pretty sad hat peopled I not know what variations are on the menu or how to change something out. read more

The closing cooks yesterday smashed the burgers perfectly, perfect sear. The Colorado and Brisket burgers were phenomenal, smash fries are always a favorite. My son often won't eat his bun from his kids burgers at other establishments but he ate everything from here. The orders did take more than 5 minutes and were changing color on the expo screen. As for the front of house I wished the manager would of helped more. If he wasn't going to take orders he should of expedited so he could manage the front and back the house and his cashier could of spent more time exciting and delighting the customers (one of the company's guidelines) instead of being stressed out. When he did help, he was terribly slow at making milkshakes and my son was missing fries, mistake of both front and back of house. Maybe the manager will read this and get soft drinks (rona issue), expedite, get orders out while his cashier focuses on customer service and possibly make those milkshakes faster. 3 stars for the cooks and one for the overworked cashier. read more

I went in excited to try the new scorching Mac&cheese burger but instead I got the wrong order, I ordered a second order and even tried to explain it to the cashier, leaving a tip for it to be all wrong. read more

I just bought a $10 burger and it was very poorly assembled, falling apart. And the meat just didn't seem right but I was starving so I ate it. This is a big surprise because usually this location is pretty great. But today there was a cashier that appeared to be speaking with the cooking crew when I walked in so I didn't interrupt. After 15 or 20 seconds he greeted me and I noticed he was talking on his cell phone through his AirPods and NOT the other staff. And his phone conversation didn't end there. He then assisted another guest and went on with his conversation like it was no big deal. They say the organization rots from the head down. And CLEARLY the cooks don't care when their cashier doesn't care as well. For reference my check/receipt# is 2005 and I visited on 12/13/20 at 12:01pm. read more

Terrible service. I ordered just a lettuce wrap with patty and mushrooms。 then I asked if they had vegan cheese and she said no I did take out and so when I got home I opened my burger and it had real cheese in it ! Why would she order that if I asked for vegan cheese ? Also my friend got his order all messed up too He ordered a burger with everything on it And got just a plain cheese burger read more

Had the smash burger and chicken sandwiches. Also haystack onions all to go. Was very tasty!

This place has lots of options and pretty healthy for a burger joint. I love that I can get Brussel sprouts, sweet potato fries or tater tots. Good milkshakes, too! Good service and they are always accommodating to large orders for the office. I only gave it 4/5 stars because sometimes the burgers are over cooked. I know it's hard to be consistent if short-staffed. So I'll try giving them more notice for our large order. :) read more

We had a rather large order ($100). The order had a lot of customized burgers and they nailed it! We have had them mess up our order before so I was nervous but for no reason. Big shout out to Noel, he was super friendly and very helpful! Hope they keep this quality and customer service going! read more

I think Smashburger in general is about as good a burger out there. I normally stick with the simple classic smash with cheese, fries and a soda. Meat is always hanging over the edge of the bun and always fresh n juicy. read more

Smashburger - Classic Smash w/ cheese & fries - Burgers Near Me - San Clemente, California

First off I LOVE Smashburger! This is my husbands sad turkey burger that will from now on make it difficult to get him to eat there again! C'mon Smashburger! He said PLAIN (meaning no sauce) ...ugh... there was smash sauce on top ‍ but that wasn't the whole issue, even if it had been correct, the lettuce was old, wilted, & dark green, u know just before it turns slimy? My heart SUNK. I was so disappointed as I'm going to have a lot of trouble trying to get him to go back there again after this poor experience. He just threw it away, he's used to his plain, simple orders being screwed up. And we never say anything! I'm tired of getting my order wrong, tossing the food away and never calling the restaurant on their mistake. So Smashburger, I love you but you screwed up and you lost two very good customers. So sad...I will miss you . read more

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First time ever having it since being stationed here in camp Pendleton coming New York. Have it a try and me and my wife liked would definitely eat here again. read more

Stopped in here to grab a quick bite to eat with my girlfriend on our way home from the beach, the burgers were alright but we had great customer service from the young fella with dreads, I didn't catch his name but I wanted to shout him out for having a good attitude! read more

Disappointed. Cold soggy hay stack onions, pretty good fries, limp and kind of sad mushroom Swiss burger. Nothing awful but I probably will not be returning. read more

Very good burger. Love the brussel sprouts. Their Burger truly does stand out among many Burger places. Wife likes the tater tots and so do I read more

All in all this place is just OK, and is very unpredictable as the quality varies allot. However, regardless it is never top notch, and certainly not worth the overall cost for a basic burger. The sides are actually better than the actual burger, but again be sure to bring some pepto and large bills. read more

I recently started dining at Smashburger again, and I am happy to say that my recent visits have been nothing short of exceptional. I order the Double Smash combo meal plain. At $14, it is more expensive than run-of-the-mill restaurants, but the food quality more than justifies it. The burger patties are always juicy and have the classic 'smashed' texture. The brioche buns' flavor complements the burger nicely and are uniquely fluffy, meaning you aren't left with a mouth full of bread when eating (which is a frequent complaint I have about other restaurants) and aren't overly full once you've finished your meal. But it is really the staff that distinguish Smashburger from other restaurants. They are attentive, apologetic if they feel your order took an unreasonably long time (which I never have!), and overall strive to provide a good customer experience; it is not unheard of for staff members from the kitchen to go above and beyond by distributing the food if the staff up front are too busy. Needless to say, Smashburger has definitely made the cut to be added to my list of regular restaurants. read more

Food quality was horrible. The burger was literally smashed and the food tasted old. The chicken wings were not even seasoned.

Hmmm k. To start, I have been to a Smashburger before. I know why people are hating. The food is great, the portions suck! The prices are similar to Whole Foods. SO I ordered off the kids menu because I wanted chicken tenders - I asked if I could get a larger portion because I was super hungry - the response "Sure but it will be $2" more - then the lady turned around & screamed "ONE EXTRA CHICKEN TENDER" - excuse me? One extra? So I'm paying $2 for one extra chicken strip? Ok whatever. Anyway, there was 4 of us total. Everyone else ordered burgers. Boyfriend ordered his with fries, my dad, mom & I ordered ours with yummy onion rings. So it took awhile to get the food...whatever. So my parents get theirs first, then a few minutes later, my boyfriend gets his, but he's missing his french fries. Then after what seems forever, I finally get mine. How many chicken tenders did I get? TWO!!! & the smallest stack of onion rings. After getting their attention, they apologized because there was a new person working there, and we got the rest of our food. Bottom line? If you want an overpriced fast food place, go here. The total was $40 for 4 people which is ridiculous. read more

Way over priced and the food isn't that good it's sad cause it used to be good food for a alright price now it's was over priced it's like 21& for burger fries and a coke they are horrible for not having a combo you buy it all separately I do not recommend at all sorry read more

This place is horrendous overpriced you have to pay for everything separately no combinations available the average price of a burger is $15 n fries are an extra $5 and a drink is $4 milkshakes are also extremely overpriced $8 for a kids sized milk shake save your time n money and go to Burger Junkies only thing open in the plaza and was definitely worth it for the quality of food not good cheese not even melted on the burger Additionaly the burgers taste like they were warmed up in a microwave read more

Just tried to call in an order and they don't answer the phone, it just rings and rings. Not happy with smash burger.... read more

I hate to admit it, but I love burgers and Smash Burger is not my favorite. This is my first time to Smash Burger and I live close so I was hoping it would be great! I was starved so I ordered the "Big Burger". So when the server brings the burgers out, (My wife joined me) and we couldn't tell which was bigger I knew we had problems. The server really couldn't tell either and on top of that when we all agreed which one was bigger it was on my wife's bun (gluten free, yuck). So we were left to swapping buns at the table as the server wasn't quick to offer a solution. The ambiance inside is decent and the outside patio seating is great, but the burgers are just above OK bordering pretty good but they need to just put a second patty on it if their going to call it "Big". I want to taste the meat and cheese above all else! I had the Smash Fries as well. (Italian Olive Oil, Rosemary and Garlic) My wife liked them more than I did. Sorry to say I won't be yearning to go back like I do with 5 Guys and Rider's Club. read more

Smashburger - Classic big - Burgers Near Me - San Clemente, California

Don't know what happened. It used to be great. Burger was just warm, cheese not melted. Only ones eating in and they could not even serve two burgers at the same time. read more

OVERPRICED!!!!!!! It's good, but not worth your money, go to In-n-Out or Biggies. It costs as much as a nice restaurant. Also, one of the employees took our fries (because they got them wrong) and took them back. We had already touched the food and they brought it back to the kitchen. The employees have AirPods in. Don't let the pictures decisive you! They look big but they are tiny burgers, and it was $4 for the smallest fry thing. read more

Wow! Jessica Garcia is AMAZING! What a cool person. She is so helpful! It was our first time here and she really helped us navigate the menu along with stellar customer service! She definitely deserves a raise or promotion! The food was really good and I enjoyed the black bean patty. :D My wife and I will absolutely be back!!! Plenty of parking! Bonus tip: add a fried egg to your meal! read more

Smashburger - Burgers Near Me - San Clemente, California

This place was definitely worth the wait! Juicy, Flavorful burgers that are fresh, not frozen A++! Some say its pricey, but it's worth every penny. The staff are up beat and friendly and the location is very welcoming with both int/ext seating. I highly recommend it to all. The place just opened, so give them a break with a little wait time if its busy, I assure you it's worth the stand by! read more

Smashburger - Melt in your Mouth Avocado Club! Mmm Mmm Mmm!!! - Burgers Near Me - San Clemente, California

Ok, so I got delivery via DoorDash, and a few of the modifications were wrong: no grilled onions when I asked for them, mustard when I didn't check the box that said mustard (it did say "mustard" and not "no mustard"). So why the 5 star review? They accidentally gave me an extra patty, so I'm pretty happy about my order, honestly read more

My son and I just happened to be in the area and decided to drop in after a sporting event. The gentleman behind the register was very friendly and patient while we decided what to order. The Smash fries were delicious and definitely worth ordering. The Swiss and mushroom burger wasn't very large or fancy but the bun was fresh and used quality hamburger you could taste. The bacon cheeseburger didn't look exceptional and the bacon was lackluster and on par with Subway's microwaved bacon. We won't be coming back but do t let that stop you from exploring. read more

This place has been here forever. Fam and I stopped in for a bite prior to going to the outlets. Noel was super friendly and the food was fast and delish. Kudos to this establishment and I hope we can always get our smash fix here! read more

This location is a joke. I ordered my food and after waiting for 20 minutes, I come to find out they gave it to the wrong customer, who drove away. With NO explanation they remade my food and finally had it ready after 15 more minutes. No apologies, no explanation, nothing. I figured this out by listening to them panic. The management just stood around on their phones and it was embarrassing. I will not be going back to this hell hole. read more

Just got our delivery and the food was great as always and it arrived on time. Grateful for the no contact delivery and all the notifications, but I ordered a kids cheeseburger meal that didn't have the organic chocolate milk it was suppose to come with, my son was a little upset about that. read more