Lazy disrespectful workers. Ordered online and for some reason they wouldn't make it for me and was having me order again after paying online. Woman working wasnt even wearing a mask. Close at 9:30 but were refusing service to the people after me at 9:23. read more

Smashburger - Burgers Near Me - San Clemente, California

This place is terrible. My daughter and I wanted 2 shakes. It wasn't busy but it took 15 min of waiting until I finally walked up to this rude kid, who I watched DO NOTHING the whole time, and asked him to make our shakes. Before this, the nice kid who took our order tried to ask the a-hole kid, "hey have you made the shakes?" And he said, "what are you taking about?" "Have you made the shakes?" "I don't know what you're talking about" in a nasty tone to this poor kid who was actually working. I could see the nice kid gave up. It was after that that I walked up to the a-hole and said please make our shakes. He replied, "I'll get to it" I'll never go there again. read more

I cannot fathom how someone could invest in a franchise and let it be ran as crappy as this place. I don't know what their criteria for hiring someone is, but, I've dealt with a couple of employees at this place that can barely form a sentence. People who clearly have no business talking to customers. Also, this place needs a "to go" line. If you call your order in, you still have to wait behind the line of people who are ordering there, thus, causing your food to just sit there getting cold. read more

Yikes. This location was the worst smashburger I have ever been to. We recently moved, and I was so happy to see we had one down the street. Up in Nor Cal, there are lots of great locations and we would go often. I came in for the first time and ordered the same thing i always do. The total came to much higher than usual and I noticed it was because they charged me to substitute guacamole for plain avocado. Every other location never has a problem making the substitution because they are the same price. The chair said she doesn't know how to make the sub without charging so she went to get a manager. She came back and said that she will just tell the cook. This was around 11 on a week day so it wasn't very busy yet so I said okay and waited. When the order came after about 15 minutes up she asked me to check to make sure it was right. The cook forgot to make the substitution so I had to wait for a new one. Normally I don't mind waiting for their burgers because they are so fresh and delicious. But during the wait she kept my fries sitting out so they were really cold. The next burger came out and it was still wrong... she said I could wait again but I didn't have tone as I had already been there over half an hour. Their burgers can be kinda pricey so it was annoying to pay so much and spend so much time and not get what I ordered. The girl said ok sorry and walked away.. I wound up trashing it and going to Panda. Won't ever be back to this location, I'll just go to in n out. read more

When we arrived, we were told the system was down. But Alexa was awesome for writing down our orders and taking care of customers. We were satisfied with our food and service. Will come back again. read more

Aya served me at the register she was prompt and helpful. She seriously hooked me up, I will definitely be back. I didn't expect that kind of service at a burger joint! The place was clean and service was fast. read more

Whenever I'm in the neighborhood I always stop off at smash burgers. I love their onion rings and hamburgers the service is good people are nice no complaint from me read more

Staff is awesome and they have quick service, As well as amazing food !! the best burgers!!

We ordered via Postmates and I called the store just to check on something and Alexa R was a rock star ! She gave great customer service and was cheerful and nice. Something that a lot of places are missing these days. So job well done Alexa read more

Honestly, I'm not sure if anyone reads the Yelp reviews but you are losing customers due to poor customer service. I'm not sure if proper training was provided and if a manager is present but I have been here several times and left feeling disappointed due to the lack of customer service. I came in on a Thursday after the lunch rush around 1:30pm and the cashier told me before I placed my order that I should go to another burger place since the wait would be around 30 mins. (the place was empty)-- I told him the wait was ok, sure enough my food was ready in 10 mins. As I was eating in the dining area, the cashiers were complaining on how they were tired of cleaning after the customers and was basically talking crap about customers the entire time I was there. I did not feel welcome--yet, I come back for the food. Someone, please check on this location. It is in desperate need of customer service training and supervision. read more

I knew better. Every time I've been to this Smashburger the service has been terrible. I figured it's been a year or so, maybe they got new management, maybe they sold the franchise, maybe the trained the employees . . . But no. Service sucked. Order took over 20 minutes and was screwed up. Employees seemed angry and indifferent. How do they stay open? They ruined everyone's night. I'll never go back. I'll drive a few minutes and go to Biggie's. read more

We like Smashburger food, but the Las 2 visits have been a disappointment. One visit we received someone else's to go order. Called when we got home, called the store and we're told next meal was free. Next trip order 3 meals, they honored promised free meal , but they omitted one of the meals. Again a to go order that we didn't discover the missing meal until we got home. Will think twice before ordering from this store in the future. Lesson learned - check the order before you leave. read more

First of all if possible I would add 1/2 star for a strong 3 1/2 star rating. Let's start with the good: a fresh tasty burger with a rich tangy sauce . Thin crisp hot French fries. Good service and a clean interior. Now the negative: burger size small compared to its competitors. As you you look down on it it seems somewhere between a large slider and an in-n-outer. One small leaf of lettuce and a thin tomato slice. Asked for extra onions and got 3 small red onion slices. Rings not full slices. Fries served in a boat but quantity lacking. Now don't get me wrong this cheeseburger was delicious. But in the end for a little over $20 for two classic cheeseburgers, two fries and two medium sodas felt value lacking for dollars spent. My second visit. For the cost at least give more fries. read more

The staff today were having a problem with the computer systems. However, they were very calm and collective in processing my order and getting it out to me. The manager even offered my meal for free due to the computer wouldn't charge my card or open the cash draw to get change. It all worked out in the end and I was able to pay for my meal. They handled this very well. I also like the fact that they support United airline miles read more

great burgers and fries. Service is a little slow but the wait is worth it! burgers are fresh and not frozen, fries are awesome. Lots of choices of toppings and they offer fresh malts and shakes too. Staff is friendly but a little scruffy looking. The food keeps bringing us back for more! read more

I gave this smash Burger another chance since the people I was with wanted to go here. The food was good. Pretty overpriced for such a small burger. But good. The lady behind the counter was very nice. I'm updating this for that reason. The food was good and the service greatly improved. The cons: I don't think the soda fountain had been cleaned in a long time. It's often overlooked in places. Other than that, this was a good experience. I updated this to a better score for that reason. Please clean the soda fountain area and the ice dispenser please. (same with the floor vent) read more

How is this even possible? A burger that's both greasy AND dry at the same time. That's gotta been some physics paradox or something. Service is also terrible. Hard pass! read more

Cold & delivered late. When you order something as simple as a burger, it should be delivered on time and not cold. If you want a burger, pass on Smashburger read more

I walked into the restaurant for lunch and one other customer was ordering. It was quiet, lunchtime around 12 noon on a Friday. How does it take 14 minutes to cook a fast food hamburger? It was 16 minutes for the customer ahead of me! I could see two cooks in the kitchen, but no one seemed in a hurry. You know how I know how long it took for our easy orders to be made? The restaurant has a timing clock next to your name on the order board. They could see that it took that long too! Not going back. That's a wasted 15 minutes for a average hamburger. Nope. read more

Great burgers but they no longer have the combos. Now to add fries and a drink adds nearly $6. See ya. Better burger combos elsewhere.

Trust me. I'm an Elite. Dang, there a lot of haters here... but funny how they all have 2-3 reviews in total (aka fake accounts). I'm going to have to play my Elite card and give this place a proper review. I came here last night with my wifey because of a special event at Smashburger. The restaurant is tucked away by Albertson's, with ample parking and an outdoor patio area. The restaurant itself is new and very clean. We got to sample a number of their sides, sandwiches, and shakes including: Classic Smash; BBQ Bacon & Cheddar Burger; Truffle Mushroom Swiss, Spicy Veggie Black Bean, Classic Chicken, Avocado Club Chicken, sweet potato fries, French fries, fries veggies, PBJ Shake and Oreo Shake. Here's what I thought of each item: - French Fries - Light, Crispy, and made by Angels. - Sweet Potato Fries - Perfectly cooked and battered in crack. I seriously could not stop eating these. - Fried Veggies - I like to call these oxymoron fries. They're supposed to be healthy because they're veggies but it's covered in oil. Not a fan, but good substitute for someone that has food allergies. - Classic Smash - For non-adventurous people... this is your burger. Very well made and perfectly defines a true American Burger. - BBQ, Bacon, & Cheddar Burger - Wife's favorite. She's usually not a "western" style burger, so it says a lot. Crispy onion strings, generous strips of bacon, with a dab of BBQ sauce and served on an egg bun. Fan-f-in'-tastic. - Truffle Mushroom Swiss - My personal favorite. Small mountain of mushrooms with Swiss cheese, baby arugula, drizzled with truffle oil and served on an egg bun. My mouth is watering. - Spicy Veggie Black Bean - I took a bit of this and it kicked me in my gonads. It's spicy! It's definitely very different from other vegetarian burgers; if you like bean dip, you will like this one. - Classic Chicken - *Yawn* boring... it's another sandwich for the non-adventurous foodie. It's tender slab of chicken breast, with classic condiments (lettuce, tomato, onion, pickles and mayo) on a multi-grain bun. Personally, I think it would taste better with the egg bun. - Avocado Club Chicken - This sandwich reminds me of a time when I went to a night club and and was stopped immediately by a gorgeous brunette and a bomb-shell blonde because they both wanted a piece of this chiseled stud. Okay, most of that never happened. But my point is, the chicken breast to bacon ratio is pretty much 1 to 1 and they're both fighting for you're attention. Amazing combination of favors, but seriously ditch the multi-grain and put it on an egg bun. - PBJ Shake - I wasn't so sure about this, but the shake was actually pretty good. It kind of tasted like a strawberry shake though. - Oreo Shake - Pretty standard on what you might expect. Delicious though! You might have noticed I've been hyping up the egg bun. Nothing wrong with the multi-grain bun, but the egg bun... it's freakin' awesome. Super soft, but strong enough to hold the condiments together. If tempurpedic mattresses came in egg buns, I would sleep on it. Overall, I had a great experience at Smashburger. The owner personally brought the meal over to me and introduced himself. Great people, clean restaurant, and delicious food! Will be back! My street creds: I first got into cooking & food when I was in college. After being rejected by numerous girls and getting zero action, I decided it was time for a change. I needed a new makeover to boost my geeky image. I applied for a cooking position at a Mediterranean-Italian Restaurant near my home and learned to cook all sorts of dishes. I never became a professional chef, but I continue to enjoy & love food. 9 years later and 55 lbs heavier, I have a new passion for traveling and trying different foods around the world. read more

The absolute worst place on planet earth. The last two times I've ordered from here it took over an hour and a half to get my food. And both times the order was completely wrong. read more

Let me start by saying I'm a huge fan Smashburger and I hate that I'm wasting my time writing this, but I had to say something about our terrible experience. We ordered 2 Truffle Mushroom Swiss Chicken burgers, a salad and an order of smash fries. Our salad came out with no dressing and after a few requests from the passing employees, we were able to get some dressing. Our burgers came next. Just a dry bun, chicken, onion and cheese. I immediately knew something was wrong as this is the only thing I ever order at Smashburger. I flagged down an employee and told him both our burgers were missing the truffle mayo, the arugula, and the mushroom. Being new, he said he had no idea what was supposed to come on it and I kindly explained they were both missing a few of their ingredients. He went to the kitchen window and they gave him a plate of arugula to bring to us. I explained it was also missing the truffle mayo and mushroom, hence the name. He looked confused, and my husband suggested rather than bringing out the ingredients one by one, why not take the burgers and fix them. He obliged, but we sat near the window and overheard him telling the cook that "we didn't want to put together the burgers ourselves" and were asking for them to do it. God forbid we burden them with making the burgers we ordered. The smashfries came out next. I looked at them and couldn't believe how much oil was in them, again hesitating to say anything because we were now labeled as difficult customers, we pointed out to the server that our fries were literally swimming in oil (see pic). We were told that it was normal for them to use that much olive oil, but again I've had smashfries before and have never seen them like this. So we were stuck with oily soggy fries. Our burgers came out once again. This time missing grilled onions and the cheese was not melted. So again we had to tell them that both burgers were now missing onions. The server went to the window and we heard a back and forth convo about how "we wanted onions now" , discussion about what was supposed to be on the burger, etc as if we were wrong and were being difficult. I was so infuriated by the attitude of both people that I actually got up and went to the front to reread the description and confirm the ingredients. I read them the ingredients aloud and told them we were just asking for what we ordered...didn't think that was too much to ask. I was appalled by the attitude of the woman in the kitchen who seemed irritated and kept talking to me as if I'd ordered incorrectly. I read it right from the menu and the ingredients were clearly stated. Come to find out she in fact is the manager, Lucy. Wow, could've fooled me...I've never seen a manager behave in such a way. After all was said and done, on the 3rd try we finally got what we ordered, but there was never any apology, an admittance that they screwed up the order, nothing, just an attitude like we'd done something wrong. My husband mentioned something about yelp as we were finishing and low and behold a random server came up offering a coupon for 2 free burgers next time. We kindly declined as we knew we would not be returning again. A free burger does not excuse terrible customer service or poorly prepared food. Thanks but no thanks. read more

Smashburger - Smashfries swimming in oil. - Burgers Near Me - San Clemente, California

unfriendly staff, placed an order to go. There were no fries due to negligence in the kitchen someone forgot to turn on the deep fryer. When we waited for fries, they forgot to put fries in one of our orders and the rest of the orders barely had any fries in them. I wish i checked my order before i left and am now very disappointed. Go to a different burger place this place sucks. do yourself a favor and just go to riders... ride or die!! read more

Meh. Don't get me wrong the food is good BUT it's not particularly spectacular.. Normally, that's okay but for their prices I do expect something spectacular. Or at least more filling. Bottom line - Overpriced for the quantity and quality of the food. read more

It's not worth the Hoopla! Despite the reviews both, negative and positive - my son and I decided to go to our local new Smashburger, here in San Clemente to see for ourselves. I spent $20 on 2 bacon and cheese burgers with an order of fries and one drink. Certainly, it was not worth it. With the name like Smashburger, you would think that it would have a smashing great taste. But, the burger meat lacked in original flavor. The burgers came open faced - my son's burger had 3 slices of bacon that looked fresh and good. The bacon on my burger was all shriveled and all fat. Side by side, it just wasn't fair. Like the reviews that we read, it's true. The Smashfries were saturated in oil. There were pools of oil on the tips of each fry. They were equivalent to a large dew drip on a leaf after a heavy, hard rain - a drip that wouldn't let go. It just hung there. It was not worth the money, especially while writing this review - I have had to run to the bathroom twice(flushing $ down the drain literally) and I still have a stomach ache. I'd rather go to Burger Junkies or Biggies's Burgers! Get more for your money, taste, and quality! On a side note, we were there on a Saturday mid-afternoon and they ran out of America's favorite cheese! American cheese. Really? Who runs out of American cheese? read more

Soggy burger, very good chicken sandwich, but outside tables were so cluttered and filthy we spent several minutes clearing and cleaning, as did our neighbors at the next table. Also, because no place is provided to stack used stuff, all unoccupied tables were stacked with dirty dishes. The girl who brought our food seemed of the mindset that it was not her job to clear, clean or be anything but surly, so it made us suspicious about the cleanliness of the food prep area also. read more

Good food, quick service. Perfect for a quick meal before catching the next flight out of Salt Lake City.

Badly managed. Tried phoning order in. They don't answer. Called repeatedly. Placed online order. Order included two bacon cheese burgers. Got home and discovered bacon cheese burgers had no bacon. Food was so-so. Complained to corporate - no answer. Liked this place, at first, but the novelty wore off fast. If you want a burger in San Clemente go to Biggie Burger on El Camino Real. Better prices, better food. read more

Okay, I gave them three tries. The first time I went, I ordered 2 burgers, and an order of fries to go - I was halfway to my car and realized that they only gave me one burger. Second time - they got our burgers wrong - they reversed the order (one smashburger no pickles, no tomatoes on wheat; one smashburger no onions, no tomatoes, extra pickles on egg) and they switched the toppings and the sides! Not a huge deal as I was with my mother and we just picked the toppings off and changed them - but for people that don't like other people touching their food, this would be an issue. Third time (today) - I ordered the harvest salad with chicken. Again... I was IN THE CAR and realized they didn't put the chicken on my salad. So, I had to park, go back in and get the chicken. On top of that, the salad was very disappointing. It was hardly a salad at all. The bowl was half full. It was definitely not worth the $8 I spent on it. The management seems poor as well - we arrived during just as the lunch rush was coming in from the high school across the street. The line was 20 people deep before they thought about opening the second register. And, the two gals working (one came from the back and the other was working the food distribution line) debated for about one or 2 minutes on who should take over the register. No one seems to really know what their job is. These things should be delegated ahead of time - before the lunch hour, perhaps. Their burgers are good - but their delivery and staffing are very hit and miss. And, this place isn't cheap! When I want a burger and fries... I'll head to Burger Junkie down the street. read more

OMG RUDE! So me and my Co-Workers go out for lunch every day and it is always a huge argument to where we are going to go. Me and my other co-worker suggested Smash Burger because we had a good experience there last week without the entire office. We convinced the office that this was a good choice and was worth not going to Riders Club for because Smash Burger had Fries and Riders Club does not. When we arrived the customer in-front of us was ordering fries and a very angry kitchen worker in the back over heard and stated very arrogantly that "they didn't have fries because someone didn't turn the fryer on!" WTF this place has been open for a full hour!!!! So we decided to wait for the "fryer" to heat up so that we could look past this and eat some smash fries! After a 30 min + wait they called our named and gave us all of our orders. We proceeded back to the office only to find like 3 french fries in each bag and one order didn't have any what so ever!!!! Listen, like I said I went last week and had an awesome experience and even recommended it to others. The staff was different this time around, they were unhappy and unpleasant, rude, and unwelcoming!!!!!! They let me down, and now the entire office hates this place and probably wont take my advice any more on where to go to eat! Thanks a lot Smash Burger!! GO TO RIDERS CLUB!!! SAN CLEMENTE = RIDERS CLUB This place is filled with people who get fired from Mc Donalds read more

Their truffle mushroom burger is the best in comparison to other mushroom burgers. It is always very busy which says a lot about their quality of food and service. My go to for a quick meal - especially their smash fries! Ordering ahead of time would be helpful since they tend to be very busy in the evenings. read more

Employee dropped my food in front of me, laughed, and didn't apologize. She just picked the food up and handed it to me as if everything was OK. This was about 7:02 PM on 9 November 2014. read more

Good food, bad service. I've been here a few times and love the black bean burger but the service seems to get worse and worse every time. I was the only one in line and had to wait while the cashier was distracted by one of the other girls stocking the drinks up front and their conversation seemed more important than the customer. The cashier still seemed distracted and forgot to give me my cups for the drinks. While waiting for my food I noticed the workers neglect customers to talk to their friends instead. I understand some of these girls are young but there should still be a level of professionalism. I still like smash burger but the service ruins the experience. read more

my one star is for my one hour of sleep after being sick from this place. First of all, they got my order wrong. Gave me a beef burger instead of a black bean burger but I was already back to work so it was too late to go back again. Then, I call and they tell me they can replace my order for a whole meal whenever I wanted so I said ok cool and thought to myself I wouldn't give them a bad review since the manager was willing to be sooo kind and give me a new free meal. I get the free meal the following Monday and got sick immediately. That free meal wasn't worth my time because my time isn't free. I don't recommend this place and the customer service is anything but welcoming. Their customer service sucks like their food. read more

I've always received excellent customer service from everyone at this location. Friendly team, getting my orders right each time. Food has been consistent and tasty. read more

This place is amazing. Friendly service, food was fast and fresh. I got the OC Burger, I hate Swiss cheese and portobello mushrooms but I gave it a try anyways, annnnd it was amazing. The smash fries had just a perfect hint of rosemary. For sure a new favorite. read more

Smashburger - Burgers Near Me - San Clemente, California

Never going back. Called in a to go order. Arrived to pick it up and was informed it would be a few minutes....no problem....don't mind waiting. There were only two tables occupied at the restaurant, so they weren't busy. It took fifteen minutes for the order to be ready...again....no problem. I live 8 blocks from the restaurant....it takes four minutes to drive to my house. I arrived home and the food was cold. ....stone cold. The food quality, accuracy of orders and food temp have been very inconsistent since this restaurant opened several months ago. Too many other great burger places in SC for me to continue rolling the dice at this place. Never going back. Nuff said. read more

This location is terrible and needs to go, it made me want to download this app and write a review. The food is always wrong. It's dirty. The employees are rude. The manager was rude to me when I complained about my food being wrong the SECOND time. Don't eat here. I will never eat at a smash burger again because of this location read more

Love the food. Cannot complain about that at all.. However, the people working the counter need better training. Maybe an intelligence test before hiring could help? read more