I am a retired Int'l Airline Captain and have lived in Sarasota the last 13 years. I flew the big birds worldwide and have been licensed almost 50 years. On May 20th I went in for a routine cleaning at Dr. Adam Still's practice at 2389 Ringling, Sarasota 34237 The dental hygienist Ms. Kaycee (or close to that spelling) walked me into the patient's room. I had some trouble getting into the seat because the head rest was midway down my back, and the chair needed adjusting. I am a senior citizen with mobility issues, and after I was finally settled in the chair I shrugged and said these exact words to Ms. Kaycee, " well, I am all yours (indicating I finally settled into the chair she could have adjusted but didn't) and I'd like an aggressive periodontal cleaning please?" Ms. Kaycee and I had a pleasant chat during the cleaning, it finished routinely. Dr. Still checked me out, everything was good, I paid, checked my wife's and daughter's next appointment date and left. 3-4 hours later I get a phone call from Dr. Still's wife, telling me I am "kicked out of her practice." I asked why? Mrs. Still said Kaycee mentioned she did not like the way I spoke when I sat down in the chair. Really? What? Senior citizens always use different phrases, annunciations, and colloquialisms all the time! Everyone IS directly influenced by where they have lived. Has Kaycee actually ever LIVED or traveled to a foreign country? I said nothing inappropriate to Kaycee. The whole visit was just a routine visit period! Mrs. Still would have none of that. She tried unsuccessfully to take a commanding position of our conversation, would not listen and was quite rude to me. I have never experienced this in any professional's office. Have you? I wanted to laugh at her! If Kaycee had issues with me as I was trying to sit in a chair which she never adjusted, she should have done the following: 1. Excuse herself to ask Dr. Still about an issue with my mouth 2. Explained to Dr. Still in her mind, what she believed happened, (I tried sitting in a misadjusted chair) and simply have Dr. Still finish up the appointment, talk to me, and resolve the issue. 3. There was no conversation like this because Kaycee and I lightly chatted while she did the cleaning, and as I described before, I thanked her for her time, paid, and verified my wife and daughter's next appointment times and left. 4. Mrs. Still said, I was "out of her practice, but my wife and daughter were welcome to be seen there! Really? Would you stay? 5. I am a senior citizen in my upper 60's (I'll be 70 in 1 1/2 years) and Kaycee did not bother checking the chair before I tried to sit down. Under the American's with disabilities Act senior citizens need to be treated appropriately. She made it hard, awkward and uncomfortable specifically because she did nothing with the chair before I came in the room. For a senior citizen it was not easy when I sat down. Hence, I shrugged. 6. Nothing derogatory in any way shape or form was ever said in that room. Period. 7. When I returned home 30 min later, my wife asked me how everything went, and I said," just fine." 8. Kaycee made up a horrible lie about me, resulting in Mrs Still "kicking me out of their practice." 9. When my wife finished having a temporary crown installed by Dr. Still a few months ago she asked Mrs. Still how long until the permanent crown was available to be installed? Mrs. Still "talked down" to my wife who speaks 5 languages perfectly, was very rude to my wife with her weird attitude, and said," not today or tomorrow is that what you expect?" Is this how they treat customers? (My wife has had 10 crowns throughout her life so she thoroughly understood the process.) She has had her USA blue passport 10 years. Does Mrs Still have an inherent bias against foreign born naturalized US citizen's or the way they pronounce their English words? 10. In this practice you CAN and WILL get accused after the fact just to keep the customers they "want!" 11. Dr. Still should have clearly listened and researched this complaint. Ms. Kaycee is not experienced enough to realize that a senior citizen under the ADA must be given more consideration prior to sitting, adjust the chair before that patient enters and if she had questions about something said while simply sitting down, ask! Dr. Still called me later in the day and his exact words were, " It is what it is," and asked no questions to me about what happened. Really? In aircraft accident investigations first all facts are gathered, considered, investigated, discussed, then a final conclusion. Dr. Still just cow-towed to his wife. Who wears the pants? Do YOU really want to be treated this way by a dental practitioner? It's a first for me. Think carefully before you enter this place as it CAN/WILL also happen to you! Which is more annoying, a therapist lying, his rude wife, or Still's lack of a backbone for NOT properly investigating. Respectfully, Paul Metzger read more

Decent doctor, but the most obnoxious front desk lady I've ever encountered. You don't need that negativity in your life. read more

Best dentist and staff in SRQ! Great experience from the front desk, dental assistants, hygienists and doctor. Highly recommend.

Great team, reasonably priced I actually enjoy gong to this dentist. They are very efficient and also do a very good job. I'm in and out for a cleaning in 40 minutes read more

This is strange! Smile Sarasota is still very much open and still very much AMAZING! I just Googled them and this closed listing came up. Called to make my appointment and they are there--alive and well. I am guessing that a competitor reported them closed? I would hate to think that someone would do that! This practice is just what I was looking for 22 years ago when I moved down here. They take the time to educate you and show you what they are planning to do - and aren't pushy with the aesthetics services they offer if you are just looking for general dentistry. I have dental insurance and although I have to pay up front, they file it and I am reimbursed by my insurance company within a couple weeks. The staff is friendly and very efficient. They CARE! If I miss a cleaning, they call me when they have a cancellation until I get myself in there! Thanks Smile Sarasota for giving state of the art care in a (much too scarce these days) old-fashioned KIND and caring way!! read more

This practice is awesome! Dr Still is very nice and takes the time to explain things to you and show you pictures of your teeth to help you understand what he is saying. He definitely is not the kind of dentist who is trying to give you all kinds of fillings and unnecessary things just to make money. His staff is really nice too and they remember you when you come in. They don't badger you if you are not the greatest at remembering to floss all the time either. I am very happy to be their patient. read more

When I went there the dentist in charge made me wait over an hour to then argue with me and kick me out. He had replaced a filing and it came out. He wanted to charge me again for replacing it. Very unprofessional - beware read more

Our experience was excellent. My mother lost a tooth that held her partial bridge in place and she couldn't eat. I contacted several dentists who would not see her for 4 or 5 days. When I explained the situation to staff at Smile Sarasota they bent over backwards to fit her in. The doctor examined her carefully and made excellent suggestions given her situation. He did not attempt to provide unneeded services or services that would not be timely. We couldn't have been happier with Dr. Still and all of the Staff. I would recommend that you check them out. I have already let others in our condo building know of our satisfaction. read more

I am a new patient at the Smile Sarasota dental practice. I had a thirty year old filling, from a previous dentist that was failing. Dr. Still and his staff were awesome! They were courteous, professional and above all concerned about my well being. After Dr Still gave me my options, he followed my direction and replaced the old filling. I can always tell if a dentist cares, by how slowly and painlessly he injects novacane. Dr Still was great. I felt almost nothing! My repair was fantastic and I could see that Dr Still and his staff are the best of the best! I would highly recommend this practice!!! read more

I am new to the Sarasota area and decided to go here based on the positive reviews on Google. I discovered after the fact that they don't accept my dental insurance, which is a very common insurance that I assumed most dentists would accept. It's like an Optometrist not accepting VSP. I found Dr. Still to be very thorough, his staff were friendly and professional. The thing I am not in love with is how they handle their billing. They charge the patient for everything up front, then they bill your insurance company and you EVENTUALLY receive a check in the mail for whatever amount they owe you. This can get quite expensive, especially if you need expensive work done like I do. I have never been to a medical practice that handles business this way. Even if they accepted my dental insurance, I won't be coming back because I can't afford to have thousands of dollars being tied up in their office for who knows how long. read more