I came in for a free consultation about getting my upper teeth realigned as I..well..haven't worn my retainer and I relapsed.. Upon entering, the place looks very clean and receptionists were welcoming. Felt a little embarrassed at first but Nicole was very helpful and made me feel more at ease with her good sense of humor. The visit was quick; she answered all of my questions and explained the procedure clearly in a professional manner. Since I was a previous patient, I am not paying as much as I would if I were to have gone somewhere else. The staff here is very helpful and friendly--looking forward to beginning my treatment here again! read more

Amazing care. Dentist and the receptionist are nice. My son got a cleaning and it was a breeze.

Great visit very clean spacious and updated building, decorations were a plus front desk was very welcoming dental assistant that took us in was very nice and had a lot of patience with my daughters. Then came Dr. Alvarez for an evaluation and plan she was clear and polite explained everything that needed to be done you can tell she cares for her patients !! read more

Over book & when it comes to scheduling procedures they say one day and call back saying we have to go to another provider instead and making you request days off work for nothing !! Very unorganized read more

I ABSOLUTELY LOVEEEEEEEE IT HERE!!! Dr. Martinez is hands down beyond Amazing and the staff is truly the best!!! I always have such a smooth and pleasant visit. They are so knowledgeable and helpful and I couldn't imagine bringing my little ones anywhere else! Special Shout out to the beautiful inside & out Jacq, Krystal, Brook & Paulina !!! read more

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Smile Squad is an amazing dental office for children. Staff is pleasant and professional. My children really enjoyed their visit and said it was so much fun. I'm glad I've found a dentist that really caters to children and their needs. Thank you smile squad! read more

I've been bringing my kids here for years and today they were very unprofessional. I made an appointment on Thursday for today 06/09 and they called me on Friday to confirm the appt at 9am but I was on a plane on my way back to Vegas and landed around 12pm. I texted and called and left a voicemail at 12:21pm. They never called me to follow up or anything. The cancellation text said my appointment for Saturday was being canceled which my appt was not on Saturday it was on Monday so I assumed maybe it was an error since they never called me back after I left a voicemail. We're moving out of state and wanted to get my kids seen before the movers take my car. So if you're planning on coming here just know that if you don't confirm your appointment right that second they will cancel your appointment. read more

Brought my daughter for an extraction. This office is very clean and staff is great they are very attentive to the parent and child of care thank you for your kind services !! read more

Smile Squad - The waiting area - Orthodontists Near Me - Las Vegas, Nevada

YOUR PERSONAL INFORMATION INCLUDING YOUR SSN, ADDRESS AND DOB ARE AT RISK WITH THIS COMPANY! I am cringing as I write this because I think the Smile Squad Dentist are AMAZING. However, the professionals who have been hired to manage the front office are going to be the reason the establishment faces potential lawsuits. I want to address a few factors that have driven me to write this review...also the management is apparently in meetings all day and I am sure reviews and complaints are something that comes up in these meetings so HELLO. Thank you for not calling me back. I have been waiting on a call from a manager since December 6th, 2023. 1. Smile Squad Dental allowed someone who was NOT ME to call in and access my account with private information without my consent...actually with EXPLICIT direction to not allow anyone besides the individuals listed to access my account due to several various reasons. ( Not only were they able to access my account, but they were able to change information under my account as well) 2. Not only did they make a huge mistake, they attempted to deflect and pretty much say they did nothing wrong. This was all I was looking for at the moment because nothing will get fixed unless we are aware there is a problem. During my interaction with the manager, I asked if it was possible to add another layer of protection to my account to prevent anyone from calling in and he (in a roundabout way) said no. Instead of truly attempting to understand me he kept making it a personal issue between myself and the individual who called in and accessed my account. The issue is that Smile Squad was not verifying the name or the person who called in, just the patient's name and DOB. So essentially if you know the name and DOB of a child you could call in a access their patient account, change the phone number on file, change appointments, request medical records, obtain the social security number of the account holder etc. Here's how WE BOTH KNOW, you messed up: Since my interaction with this facility, the protection measures on accounts have since been increased. When you call in they are now asking for the name of the caller. The forms regarding accessing patient accounts, and HIPPA/Release of Information were updated, (seemingly to protect the business). Which now is an obvious attempt to CYA. Also, as a business, it is imperative that you get back to customers, disgruntled ones (and rightfully so). Instead, I have been avoided, my calls have not been returned and every single time I call the individuals I am attempting to contact are "in a meeting". This is the equivalent of stabbing me, twisting the knife, and then gaslighting me into believing I am even wrong for feeling the way I do. Fortunately for me, I have the time and patience to continuously attempt to get in contact with this establishment until someone finally gets back to me. I will speak to any and everyone who will listen until I receive a callback. read more

They have always been great with my kiddos! I trust them completely and love their customer service! This will be our permanent dentist as long as possible! Shoutout to Ivette, my babies love you girl! read more

Smile Squad - Orthodontists Near Me - Las Vegas, Nevada

He is the worse DR we picked up. my daughter is suffering after we paid him $3000 and $2000 for extraction based on his wife's recommendations now he wants to start all over bt charging $300 for braces and $200 for open-ended adjustments (which means all the promises he made is no good). then after I confronted him for lousy work. He would not look at me when he was talking I asked him please look at me because he was lying and just wanted to rip off us God knows how much...... Then he take my money and now he said I bullied him by asking him to do the right work. Please be careful full they say anything to get your money. to my opinion: his patient My daughter 15 years old is in pain. read more

My initial visit with my son was great. The Dentist and Dentist assistant were amazing and provided great service. My only issue was after when I scheduled my appointment with reception . I was contacted via text, to confirm my next appointment, which I texted back and confirmed. The day before my next appointment, someone called me and left voicemail stating that my appointment was canceled because I did not confirm. I did confirm and I have proof, so there was no reason for my appointment to be canceled. I've been waiting almost 3 weeks for my son's next appointment and he complains every day of tooth pain and this could've been avoided if reception was trained properly when booking appointments and confirming appointments, I saw in the reviews that there is somebody else who recently also has had issues with appointments been canceled. The only reason why I am writing this review is because my son is in pain and this could have been avoided! read more

Smile Squad - Orthodontists Near Me - Las Vegas, Nevada

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The staff is friendly, but the appointments are often very overbooked. It genuinely feels like a converter belt. Reviews are bought by a system of giving the kids toys if parents will leave a good review. This is currently mine, read more

I should not have waited so long to leave this review! My daughter has been coming to Dr. Martinez for almost 3 years! Had her braces on and off already, we still see him for retainer checks. Hands down the BEST orthodontist!! The office staff is wonderful. They have always made my daughter feel comfortable. They have always addressed any questions or concerns I had with kindness and professionalism. We loved them so much we actually started seeing Dr. Alvarez for her dental care. Can't say enough good things about them. read more

Well my son Nate just got his braces removed and his teeth looks Outstanding. I would definitely recommend anyone looking for the Best Orthodontist and Team, look for Dr. Martinez absolutely a Great Experience/Customer service. My Nathan has Perfect smile. Thank You.. Jacob is next.. read more

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Great customer service. Everyone is great and they explain what they are doing and don't leave you in the dark about things. Dede was super nice and friendly. read more

Stephanine is great, have to give a 5 stars for her, very helpful and kind. She does speak Spanish also.

Wondering staff! clean environment. So happy I found a permanent dentist for my girls. read more

Smile Squad - Goodies with toothbrushes and toothpaste - Orthodontists Near Me - Las Vegas, Nevada

I got my braces off today 7/8/21 after, literally, years of treatment with Dr. Martinez and his awesome staff. They did an unbelievable job with my smile, and actually took me in as a patient when a lot of other ortho places referred me in circles. Needless to say, the staff treated me like family, and took care of me every step of the way. They never canceled my appointments, and always treated me right on time which was really appreciated given my crazy schedule. I will miss everyone at smile squad. I highly recommend to anyone needing orthodontics! Smile squad does an awesome job at taking care of our community's teeth!!! Thank you to everyone at Smile Squad! read more

Very professional, great atmosphere, patient and caring dentist office. My kid's love it!

Brought my baby in for her first appointment and already I felt super comfortable with Jazzy she was super sweet and made us feel so welcomed , also the staff was so nice and helpful and they seem super patient with the kiddos ! you can tell they enjoy their job ! Definitely recommend bringing the little ones to smile squad! read more

So I began bringing my son Messiah here (at the Bonanza location) he has autism and had some work done. He has never been able to get a full exam or X-ray without being out to sleep. Well finally at age 11 he was able to get an X-ray and his first actual cleaning without having to get out to sleep every other year!!! I'm so happy! The staff are amazing! Today I'm at the Sahara location and I found out the staff alternate between both locations which is fine with me! They have all been so friendly and patient with Messiah. They've been so amazing that I decided to switch my other two kids to them as well. So now my youngest two are seen here as well. I recommend Smile Squad to anyone with kids, they are amazing. Any location is good honestly. I'm keeping them here until they kick them out lol. Thank you to the entire team!!!! My kids love it here!!!!!!!!! read more

Smile Squad - Super gentle and patient, and she explained everything to my son! He was in good hands. - Orthodontists Near Me - Las Vegas, Nevada

The worst experience ever. Run run run fast. Never leave your child unattended here no matter the age. In response to the owners reply, his office manager or so called office manager crossed the harassment line in several ways. He had no business speaking to people like he does, especially someone that was just sitting in the lobby reading a article- not once did I speak to him, so why did HE get aggressive... that's what the real question should be. He should never have approached me with hostility when I literally was just reading a article. Maybe he has me confused with another parent. Your confirmation system is borderline aggressive though if you want to use that term in your response, confirming a appointment once is sufficient- also it's not a click of a button, you have to respond and type it out, not everyone is attached to their phone. Also, you did do clinical work and leaving work undone is illegal, not to mention his demeanor towards a minor when neither of us had a clue what he had lost his marbles over. A psych eval would be warranted for your office manager read more

Today, (6/20/19) I got my braces off!!! My experience over the last year has been great! Everyone in the office is super friendly and polite. You can tell Dr. Martinez and everyone there genuinely cares about you and your teeth! They have accommodated rescheduling and squeezed me in when I needed an emergency appointment. They also worked with me if I needed to push my monthly payment back. The office itself is clean and modern. I couldn't have asked for a more positive experience with my braces!!! Huge thank you to everyone at Martinez Braces! read more

Smile Squad - Orthodontists Near Me - Las Vegas, Nevada

Amazing staff and Dentists. Everyone is very professional and they make my kids feel less nervous when visiting the dentist.

Great team! Maribel was awesome at assisting me with starting up my treatment! I recommend to all out there looking to start braces!

It's unfortunate to be leaving this review based on the fact that this all started because I showed up and was approached by Lindsey and asked to take my three year old daughter to the back by herself- I don't believe I should have to explain how many red flags that would or should raise for anyone. I said I would not allow her being treated without her being within my eyesight and they accommodated. MONTHS later- my daughter's dad decides to call the office to complain to them unnecessarily but turns out they front desk staff Christina Medina from the W Sahara location thought it would be a good idea to use that as an excuse to tell my daughter's dad I "harassed them" and gave them a hard time- could it possibly get more unprofessional? Me asking to be in the room with my three year old is not harassment nor do I regret it. I called the office to get the staff member's name and location; one week later I get a phone call from someone who claimed to be a manager (wouldn't not specify and mumbled her name each time it was said) she said she was calling to clarify what happen and said I threatened her staff member- which I did not do, dismissed my daughter as a patient without truly giving me a chance to speak or answering my question. The incompetence of this staff is beyond me and the fact that me wanting to protect my daughter from the sick people in the world is something they are not okay with tells me all I need to know. Unprofessional businesses like this will go nowhere. read more

Have been here almost 2yrs and in that time have had appointments messed up numerous times with just an oh we're sorry. I take off work use gas and come to my schedule appointments, I keep my appointment card to show at arrival and have been given times and days that are wrong and canceled on with no notice. Very poor training and scheduling. When this happened again today I was given the same sorry and a managers number. Smh. Dr. Martinez is the owner from information I looked up as the desk girls would not openly give the info out when first asked. Very sad how business is ran and this needs to be brought up to the owner not just a manager who continues to dismiss the fact after further looking into things that this seems to be a common problem. In two years it's happened over 3 times smh. Sad and bad business do better doc. More training maybe, from a single mom who has limited funds and spare time thanks again for another day wasted read more

Very Friendly staff and Dr Martinez is very down to earth. He made my daughter feel relaxed and explained to me what was going to be done. I love the late hours for follow-up​ visit and that was a big reason why we chose him. read more

Everyone here is super nice and professional, I love this place! Fair prices as well.

I've just started my treatment a few weeks ago so I will update my review as the journey continues, but I wanted to share my experience so far. Every person at this office is very friendly and helpful explaining in detail any question you have. Dr. Martinez takes his time to go over details for your treatment to make sure you understand all of the information to ensure the best results. Also, Maribel was amazing getting my treatment started working with me on a payment plan I could afford and really made it possible for me to start this journey. Overall the whole office really cares and are genuine. So far I would highly recommend trusting your teeth and smile to Martinez braces, I've already been seeing great results after just a few weeks! read more

Best orthodontist in town, you won't regret coming here, they give you great service and they help figuring out what's best for you.

I cannot stress how glad I am to have found Dr. Martinez! Every orthodontist kept telling me I needed jaw surgery but Dr. Martinez was able to fix my bite without it. My front teeth were worn from years of having an underbite. Thanks to braces I was able to get fillings on the edges of my front teeth which completely changed my smile. I am a business owner and have an appreciation for profesionalism and good service. Dr. Martinez delivered on both fronts. He gave me all of my options and listened to my concerns. I never felt hurried nor guilty for asking questions. He was gentle and always explained every step...and he's pretty funny :) read more

Smile Squad - Orthodontists Near Me - Las Vegas, Nevada

I am on my second year of braces (about to be taken off) and the staff here, orthodontist Mr. Martinez, and the ladies at the front are always so nice and make you feel like family! read more

So my son broke his retainer from a previous local orthodontist and needed it repaired and fast just before Christmas. We were able to schedule luckily the same day and get his essix retainer the next day! From the moment we walked in all the staff were friendly and welcoming especially Esmeralda. Dr. Martinez was also so great with my son. He was very positive and friendly!! I also inquired about teeth whitening and it is a service they also provide here So I will definitely be back to whiten my teeth!! read more

Dr.Martinez and his staff are fast, fun, and friendly. They are extremely organized when it comes to scheduling appointments and seeing their patients. After a year I can say they treat you more like family rather than a customer. I will definitely recommend to family and friends! read more

I brought my son here, We were so nervous about his procedure and if his braces were going to be too expensive. (We have heard some outrageous prices.) The office was very clean and Esmeralda and Doc Martinez were so nice and amazing. Very welcoming . And the prices were so affordable. We are excited to be apart of the crew. :-) we are referring our family to them. read more

I've worked with Dr Martinez and have been a patient. I know what a perfectionist he is and I wasn't disappointed when everything was said and done. He really prides himself on his quality and makes sure that his patients are happy...... He also has this really cool machine that scans your teeth and makes a digital model them. You should definitely check him out. I know you won't be disappointed. read more

Very honest orthodontist. I have had very mixed experiences with fixing my teeth. He works to not push aggressive treatments and I will be coming back after I see my dentist. read more

I've been a patient for 4 months now, and so far I am impressed. Convenient appointment times, always reachable if I have an issue, and I'm seeing progress in my teeth. Granted I would prefer not to be an adult wearing braces... They make the process so much easier and have plenty of color options and advanced technology in their office that makes the process a breeze. Dr. Martinez and his staff are great! They are always willing to answer any questions I have and are very friendly. I'm definitely glad that I chose this office for my braces treatment and if Dr. Martinez is still in town in 8 years, I will bring my daughter to him for her braces care as well! read more