emergency") tooth pain. After telling the xray technician, the hygienist, AND the dentist, as well…read moreas showing them the tooth causing me such trouble, they went ahead THAT same day with prepping the tooth for a crown ($1,979).
While I was waiting for the actual crown to come in, I called and told them I was still in terrible pain on the left upper side. They said to come in. So I dropped everything and came in. Well, coincidentally, the assistant stated that the crown had come in. Thus, I was left in the chair an hour as I waited for it to get put on. Got up, told the manager I was leaving. 5 minutes later, a dentist (didn't introduce himself, don't know his name), came in, put the crown on. I told him it's still killing me. He said the pain would subside, to take ibuprofen or tylenol.
Driving home, I felt the crown (with my tongue, lol) and thought "HOLY COW- they capped a tooth nearby that wasn't even the problem!!!" I could NOT believe it. No wonder I was still in so much pain! They didn't address the problem- the very reason I went there in the first place, on an emergency basis.
I turned around, went back in, told them the issue and the staff looked at me like I was crazy. The assistant even had the nerve to say: it's impossible to put a crown on the wrong tooth. (Uhhh. No, It's not)
I was furious, having spent my entire life savings on a crown I didn't ask for, on a tooth that has never bothered me! Regardless of whether that tooth may have "needed" a crown is certainly NOT the issue! The issue was the excruciating tooth pain I went in for, and not being able to eat on the left side or consume hot or cold beverages without jumping out of my chair kind of pain. Giving them my time and my money and hoping that, as dentists, as "professionals," trusting them to HELP me.
Days later, I finally did see the doctor, who seemed miffed that I'd even dare ask WHY they did this, and all he did was write a referral to their endodontist! For a consult fee of ONE HUNDRED dollars, I could see a specialist who could finally address the problem I originally walked in for.
What a joke. This place is completely disorganized. They mess up your life and act like it's all part of the process. They do NOT listen, obviously! to why you're there. They sell you their in-house plan, you get a rushed "cleaning," then a dentist breezes in, tells you you need about $10,000 worth of work (saw a dentist 16 months prior to this appointment who told me my teeth looked great), does whatever they want, makes you feel like you're crazy for taking up their time trying to address THEIR mistake, then sends you on your way scratching your head, having just basically stolen over 2GRAND from you.
Terrible. Unethical. Steer clear. If they can't even rectify their mistake, they have no place being in the business of helping people.
ZERO stars