I was initially skeptical to see a business with a 5-star rating, but nevertheless, I thought I'd try this dental office out. Let me start by saying that this is the BEST dental office I have ever been to! I am SO glad I listened to other reviewers. I am going to break things down by category in case there are areas of importance that matter most to others.
ATMOSPHERE
This place is stunning and very clean! The reception area is nice and has refreshments (La Croix waters, waters and coffee) to sustain you (and your nerves) while you wait. Once you go back to the room where your cleaning/procedure takes place, you sit in an amazingly comfortable chair, you get special glasses to shield your eyes from the lights, you're given headphones and a remote to watch Netflix on a tv above your head (yep, on the ceiling) and you're offered a blanket or pillow for comfort. Come on, there's no beating that!
STAFF
The front desk staff, Heather and Robin are extremely nice and really down to earth. I've been to MANY dental and medical practices where the patient is either treated really rudely or dismissed altogether--not here! The front desk staff talks to you, they help calm your nerves with input on your procedures, they are knowledgeable about your visit, and they provide pricing options to help you coordinate care in a manageable way. Between unexpected vet visits and fertility treatments, the last few months have been costly and depleting, and I shared this and felt understood and empathized with.
The dentist (I can't recall her name) was very knowledgeable and thorough and communicated effectively which areas required attention. She even coordinated a phased plan for treatment to help me break up all the dental work I would be taking on.
I cannot say enough amazing things about Oscar! I believe he is a dental hygienist or more advanced, but not quite sure of dental titles. He performed my four-hour gum cleaning over the course of two days and was very nice, personable and reassuring. I shared my fear of needles, mouth pain and just overall dental work, and he walked me through all the steps, was patient and genuine in answering my questions, and was thoughtful throughout the consultation all the way through the final deep clean. Oscar even made sure to repeat the steps to using my prescribed mouthwash, after my anxious brain decided it was too much information to hold onto after the first explanation.
EXPERIENCE
I'm a nervous, anxious, introverted induvial overall, and I definitely felt comfortable here! As someone who has had TERRIBLE experiences at the dentist, I can truly say I was pleasantly surprised. If not for cleaning, I try to avoid the dentist at all costs. Upon entering the building to leaving, I was treated with respect, understanding and like a human. You are not treated like a 'number' or just another form of business. I hate to say this, but as a minority, I've grown use to lack of kindness and bad experiences and treatment. There isn't a lot of kindness to look forward to these days. Someone can easily say, "a business is supposed to make the customer happy," but not all businesses are achieving this. Smile Studio is!
COST
I want to say this location is affordable, but I also have insurance, so I can't say for sure. The amount I paid out of pocket with insurance for a two-day deep cleaning was reasonable. I wasn't jumping for joy, but I also wasn't going to home and eating ramen for the rest of the month either. I think the root canal will be the greater expense, but with insurance it will cost me much less than I've been quoted in the past. I have had dental offices attempt to nickel and dime you on quotes without even properly diagnosing you. Here, they give you a detailed breakdown of cost pre- and post-insurance, and it helps you see what you're saving. They even tell you how much insurance can be applied to which procedures for the year to make sure you're getting the most from your insurance plan.
All-in-all, I never thought I'd say this about the dentist-- but I look forward to my next visit :). read more