I was with this practice for quite some time and eventually got my spouse to go with them too…read more But, at some point, I began to notice a kind of "upselling" and "switcharoo" tactics that made me begin questioning things.
For me, it started during an extraction when during the procedure they began to pitch me on different options that were never discussed prior. Not knowing anything, I blindly agreed to one option which cost me $1200 out of pocket. I blame myself for not stopping right there and getting the details, but when you're already anxious and in the middle of a procedure, there's little time to think and respond thoughtfully.
Both my spouse and I got the whole "night guard" pitch which was, again, during our procedures. It's not prudent, to me, to be stuck in a chair with people's faces staring down at you being pitched an upsell!
Now, it may be coincidence, but when I arrived for one visit I noticed a beautiful, expensive Porsche in front. While sitting in the chair, Dr. H was talking about a new boat. It was uncomfortable, especially knowing how much I was paying even with good insurance.
The last straw for both of us was when we went in on separate dates for routine cleanings. This was covered by insurance and should have been in and out business. However, we were BOTH denied our cleanings and told we needed new X rays, which we did - because they told us we needed them. Once they did the x rays, they told us that they could not do the cleanings because we each needed deep scaling. Again, we were denied basic cleanings and told we "needed" deep scaling. That meant 4 separate appointments, one for each quadrant. The cost? $350 out of pocket PER SESSION. This was after the insurance cut.
Both my spouse and I had the exact same pitch that we needed deep scaling despite going at different times. Later, I spoke to others who had the same experiences.
Well, we went to another practice down the road. They asked us to get our x rays from Dr. H who told us it would be $70 each. I was flummoxed. Our new practice said that was ridiculous and got the x rays themselves from Dr. H without any fee - practice to practice.
The new practice examined both my spouse and I and said that deep scaling was unnecessary and our teeth were in actually in great shape.
We are very happy and have never once been upsold on alternative options for procedures, night guards, or deep scaling. It was clear that they would have made a lot more from that deep scaling than the basic routine cleaning and that is the reason for this review: $$$$
I gave two stars because the staff they have are very friendly and the doctors, themselves, are a lovely couple. They care about their customers and I respect that. However, they are also a business looking to make money in ways that I don't particular find comfortable.
I hope things have changed there, but if you go, be smart about what you need and how much things cost. Get quotes before you have any work done!!
