Getting tired of healthcare providers lowballing treatment estimates then charging huge numbers after insurance deems the procedure unnecessary. Be prepared to be up-charged here. Very unprofessional. . read more

Horrible experience - please consider all the bad reviews before risking your dental health. Staff is extremely rude and unprofessional. I had all my metal fillings taken out and replaced with porcelain and experienced severe pain and tooth sensitive afterwards, all they kept pushing on me was Botox Botox Botox. Desperate for a solution, I caved and spent $1,400 in Botox for a temporary relief. I went to another practice for a second opinion, turns out my bite was off - they fixed it and I haven't had issues since. Do your research and consider the multiple bad reviews before risking it. read more

I can't say enough bad things about this place. This is a money pit, she also pushes Botox for jaw clenching instead of mouth guards. She did two crowns that had to be redone a year later, this was not covered after they said it was by my insurance. She didn't do them right, she should have stopped and put a temporary on, sent me to get crown lengthening. Instead she took all my money. I went to my new dentist for a teeth cleaning and he asked how many years it had been since I went to the dentist... uh 6 months! He showed me pictures of teeth that were not addressed for a long time. Now I have to have 4 more crowns. The staff is rude and she doesn't hire a regular assistant, she gets temps. Run! read more

Zero bedside manner. Money, money, money is all they are interested in, not care. Her botox for pain doesn't work and she won't answer your call to discuss. read more

I want to complement every staff member for their courteous, professional service! The front desk staff were so welcoming and friendly which eased my 'fear' of dental services. This company is super knowledgeable, and listens to your needs. I read a negative review, which I certainly do not agree with! This place gives OUTSTANDING service from the moment you walk in!! I appreciate good service, and a friendly, professional staff! Thank you so much!!!!! read more

Dr. Schraw's hygenist's Kim, Deva and Tori are absolutely wonderful people! Kim was super sweet while cleaning my teeth and made me feel so comfortable while doing my x-rays, which is never a very comfortable thing to have done. Deva and Tori were incredible to my 1.5 year old daughter during her first ever visit to the dentist! I LOVED how they interacted with her, and Deva took the time to explain everything she was going to do directly to my daughter. Dr. Schraw herself is fantastic; very authentic, professional and entertaining! Ms. Sharon at the front is the cherry on top of their wonderful environment - she made me feel very welcome and was helpful in explaining everything to expect for both myself and my daughter! We love our new dentist! Thank you Smiles By Design! read more

The fishy thing about this place is, I've been here 3 times before I had insurance and the 4th time I now have the insurance card, Immediately I feel somewhat taken advantage of like they are way more motivated to get me taken care of. Now they just kept finding all these new things they didn't see before and want me to keep getting multiple lengthy procedures done when i was told there was only one cleaning and filling I needed. Just an fyi, this place charges an arm and a leg for anything you need done. AKA, "THE UPCHARGE" I got quoted for some repairs, and they even showed me the price sheet and even told me my insurance only covers x amount and what i've to pay out of pocket. Normally reasonable price it seemed, so I signed the paper. It wasn't until I was leaving getting ready to pay, i was hit with over double what I was quoted. I argued with the front desk Karen and got nowhere... it's like there's no honesty that flows within the confines of their little office. I've got one person telling me one thing and another person telling me something completely different. These people are pathetic and shady. NEVER use or support this business. read more

Dr. Schraw's tag line is her dental practice "caters to chickens". I don't count myself in the "chickens" category when it comes to the dentist; regardless, I agree that they minimize any discomfort with dental procedures better than any other dental practice I've been to. By far, the entire crew at Smiles by Design is the most pleasant dental staff I've visited. Everyone from reception to the hygienist to Dr. Schraw is professional, friendly, and efficient. My son's first dentist visit was with Dr. Schraw. We thought about taking him to a specialized pediatric only practice for his first visit, just to make sure we wasn't scared off. We ultimately decided to go to Dr. Schraw based on neighborhood word of mouth from other parents. My son loved the experience (it was a pretty low key visit with lots of fun distractions just to make it enjoyable for him). He was talking about it for days. The billing/insurance process has been very smooth for me. For me, I clearly understood the total fees and our estimated financial responsibility for our insurance plan. That's about as good as it gets for the chaos that is medical billing. The only comment I've given to Dr. Schraw before is I wish she had the Prophy-Jet in her office. It's a very cool machine that "sand blasts" your teeth with baking soda. I had a crazy expensive dentist in NYC on Central Park West that used the Prophy... I'm not sure how much it really helped overall, but, it left your teeth feeling amazingly clean afterwards. UPDATE: turns out Dr. Schraw does have a prophy-jet! According to Mandi, the hygienists typically only use it for patients with significant build-up. However, you can request it during your cleaning. This is one dentist I'll be happy to see every six months. read more

Smiles By Design Dental Spa - Smiles by Design - Pediatric Dentists Near Me - Fort Mill, South Carolina

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My child had to have an emergency procedure and Dr. Schraw did everything she could to ease her pains and fears about dental care. She treated my child better than the specialty pediatric dentists that we had been going to for years! read more

I originally went here on an emergency basis through the recommendation of a friend. From the time I entered the door I was greeted by friendly faces. The practice has a family atmosphere and from the receptionist through Dr. Schraw everything is done professionally. I've returned three times to complete the care of this dental problem. I was referred to an oral surgeon and when I returned I was asked about my experience there. Each and every time I have been there has been a positive experience, which is no easy feat to accomplish in light of the problem I had. If you are looking for a group of people who truly care about you and your dental health, this is the place for you. read more

I went to this dentist for my six month clean and check up and was told that I had a whopping 6 cavities and the need for a tooth extraction. Thanks to my husband I had a second option arranged, come to find out I had no cavities and only minor work to get done on the tooth that this dentist ask me to remove. I am appalled by the sheer greediness of this terrible dentist and their completely false diagnosis which would have made me do things to my teeth that were completely unnecessary. In my opinion this dentist should have their license revoked. To top it off their office staff is unfriendly, impatient and simply unhappy people. Do not go to this dentist! read more

Its taken me 4 years to have the courage to write this review. I am very disappointed in this practice. Dr schraw sent out an email falsifying information to a private email of another client regarding my children and I. Mrs. Schraw got caught up in a legal custody situation we were going thru regarding our children. Mrs schraw took it upon herself to write a letter regarding her thoughts that were not actual facts; rather a one sided story. I work in healthcare as a nurse based on my education and awareness of hippa laws I cannot recommend this practice. Very unprofessional to a previous client; as far as I am concerned this information should of never been forwarded via email to anyone that has no legal rights to obtain this. Will never be Back here nor recommended family and friends. read more

I had some pretty extensive issues in my mouth. I knew this going in. They "fixed" four teeth in one sitting. Complete with crowns. The crowns weren't smooth, they drove me nuts. Then, I received a bill. I had mentioned that my insurance hadn't kicked in yet, and wouldn't cover these charges. They billed them anyway. That wouldn't be a huge deal, but they give you a 10% discount if you don't have insurance. Once the insurance rejected the claim, they billed me the full amount. I asked for the 10% discount, and was treated rudely by the woman that handles such things. It was quite the run around, but they finally gave it to me. Fast forward 5 years. I've had to have EVERY SINGLE TOOTH they worked on, fixed again. I'm not sure what they did in there, but it appears they just ground the tooth down and popped on a cap. They didn't do a root canal to actually fix it. My current dentist was amazed that I started having my first issues less than a year after the work had been done. I'm now going to have the last one fixed soon because it's infected. This would be a GREAT way to keep people coming back and paying again and again for the same teeth. Fortunately, I've moved out of the area and have a much better dentist. read more

Made me feel very comfortable with my entire visit. Excellent results. Entire staff was friendly and non judgemental.

Do yourself a favor and don't ever go here. I was a patient here for a couple of years. After going years and years without any cavities, I suddenly started having a cavity (or 2...or 3) every time I was seen here. I go to the dentist every 6 months, so it was starting to add up. It was also cavities that never required any numbing to fill. In addition to that, I was told that it was inevitable that two teeth would eventually have to be extracted, and I just needed to decide whether I wanted to do it now or later. These were teeth that weren't discolored, weren't sensitive, and weren't painful in any way. That was the final straw for me. I decided to change dentists. I haven't had a single cavity since going to the new dentist. They told me there was nothing wrong with my teeth, that I simply needed a gum tissue graft procedure, and they referred me to a periodontist. I've had the procedure with great success, and he even said the teeth were healthy and fine. So thankful I didn't listen to Dr. Schraw, and I am also grateful for my new dentist who led me down a path of preserved and healthy teeth -- as it should be! read more

I have been going to this dentist for years. Before I started going to Dr Schraw I had only one filling in my entire life. Now I have a mouth full of fillings, a bridge that doesn't fit and I am in constant pain/discomfort. Because I BELIEVED her! I believed that I had cavities. After receiving a second opinion for the last 2 'cavities' she said I had, I stopped going to her for my regular cleanings. This doesn't even begin to tell my story of pain. The bridge she gave me does not fit and I have several areas of exposed tooth. She covered one area of tooth with bonding agent - which fell off! Then told me that the bridge isn't covered under any warranty and she would not be responsible for fixing it. A good dentist shouldn't need a warranty for their work! I have given her several opportunities to fix this mess in my mouth to no avail. Save your money and go somewhere else. Now I have to start over from the beginning. I have lost so much time and money. I wish I had never walked through her door. read more

I have been going to this office for 11 years. I go because there is a high level of competency in this office. Only those that have been to a horrible Dentist in the past would understand. Think about it..you can't hide your teeth, or your hair, or Face if someone messes those up all bets are off! So a Competent Dentist is a Must! read more

I am grateful and very happy that I have finally found that dentist that I know I will be with for many years to come. I had a terrible phobia from a bad experience years ago and didn't think I could ever see a dentist again. Circumstances csuse me to have to see a dentist soon. I am just grateful that it led me to Dr. Schraw / Smiles By Design. This dentist and this office staff are absolutely amazing. They care about you and they cater your fears and anxieties so beautifully. I love this dentist and I love all the office staff at smiles by design. I can't say enough about how grateful I am that I found them. read more

A crown put in 7 years ago by another dentist fell out as the glue has weakened over the years. Dr. Schraw was willing to come in on her day off to fix the problem and re-glue the crown. I was initially very nervous that the exposed tooth could become infected by Monday but her immediacy (she was at the office in 10 minutes) prevented any larger issue and gave me comfort that she could be counted on. Over the years the staff has always been gracious, cooperative, knowledgeable, and priced right. Going to Dr. Schraw is a no-brainer for my family and I. read more

Dr Brianna Schraw of Ft. Mill, SC ( Smiles by Design ) In Baxter Village is all hype and NO real dental care! I was a patient who required a crown to be redone! After Dr Schraw or more likely her office staff redid this crown, the tooth was lower and smaller than my other teeth and very coarse not smooth like other work I'd had done by other dentists! But most crucial of all, it became infected and my jaw was swollen and the pain was excruciating! I called Dr Schraw and left 4 messages that my situation was a GENUINE EMERGENCY and explained that I had an infection! Not only was this the worse work I'd ever had done, but when I needed her for emergency care my call was ignored! My call was NEVER returned! If you're gonna do subpar work, you ought to be available to help correct or aid in the damages caused by inept dental care! BEWARE: Don't let the location fool you, run don't walk to ANY other dentist... You couldn't possibly received worse dental work and certainly NOT worse service! NOTE: IF I COULD HAVE GIVEN ZERO STARS, I WOULD HAVE DONE SO!!! It was not an option!!!!!! read more

I was experiencing pain and difficulty chewing and opening my mouth due to TMJ issues. I went in for my regular cleaning and barely got through it due to pain. The hygienist was great and did the best she could w/ my inability to open my mouth. When the DDS (Brianna S.) came in for the "exam" I let her know how bad the TMJ was and by that time it was as bad as it had every been because of the cleaning. She did not discuss any options to treat it, but touted the great relief and benefits by using Botox to relax the TMJ muscles causing the chronic spasms. She asked me to bite down and placed her finger tips on my temples and then on my TMJ muscles and gasped, stating they were sooo tight; as if it was sooo bad and urgent. She again highly recommended the Botox to me while I was in a desperate condition and not knowing any other options. I was very excited to get relief from my condition as I was having trouble even eating. Then they hit me w/ the cost... total was about $500 for 15 units/4 shots/2 in temples/2 in TMJ muscles (which I think was over kill to make $.) I figured as long as I was going to get relief that it would be worth it. Well.... I experienced zero relief from the shots! And to make it so much worse (sorry but I have to add this unpleasant note), I am a very healthy person who is very "regular" and w/in a month of the shots I started becoming less and less regular and now regularly constipated. Funny, I don't recall reading anything about that as a side effect. Sure enough... I come to find Botox can cause constipation in women my age. I really don't think a dentist should be so irresponsible in a position of authority on oral matters to promote such a hoax treatment in order to make $ for themselves, while causing pain and discomfort and major loss of $. For this reason I will never go back to Dr. Brianna and recommend anyone take her "professional" advice with a grain of salt. Better yet, find a better person as your dentist. read more