I flew in from out of state to have my TORI removed. HANNA had five star reviews and I, needed some help. From the receptionist to the staff to Hanna herself-everyone was so kind! They walked me through what was a very scary procedure to me. Their professionalism and gift of kindness was amazing! I highly recommend this office! read more

******UPDATE FROM MY PREVIOUS ONE STAR REVIEW. The unethical loan documents sent by Smiles by Hannah were terminated by the lender within a few days due to improper and mishandled loan practices done by this office. I am writing this to educate the public about my experiences here. Please note, that when you read SMILES BY HANNA'S vague and fluffy response to my update, that they see no wrongdoing on their part. However, the proof is in the paperwork. PLEASE CHECK ALL YOUR PAPERWORK THOROUGHLY, get a complete itemized cost sheet, and be sure your paperwork for the loan application is an exact copy! The one given to me was different and not completely filled out with any ID documentation from the borrower. SMILES BY HANNA'S copy they sent to the lender, has a handwritten note saying "AUTHORIZED PER PHONE" from a sticky note they had. SMILES BY HANNA used information I wrote on a sticky note during the consultation. I accidentally had left my notes on the table during the consultation. This contained personal, private social security information that was used without my consent, which is a HIPAA VIOLATION. They scanned it into their system and emailed it to me as "proof" that the loan was correctly authorized...., WHICH IT CLEARLY WASN'T! Because of this, THE LENDOR IMMEDIATELY CLOSED THE ACCOUNT, when they realized what SMILES BY HANNA had done. PLEASE PLEASE PROCEED WITH CAUTION AT SMILES BY HANNA!!! This should NEVER have happened and I do not want this to ever happen to anyone else. read more

I just had my cleaning yesterday and I had a wonderful experience! I'm never a big fan of the dentist, but everyone in the office made me feel so comfortable. My hygienist, Ania, was gentle and patient with me when I needed a break. Dr. Hanna was extremely kind and had zero judgement when it came to my exam and treatment needed. I would definitely recommend this team if you are looking for a knowledgeable dental practice. read more

This was the worst dental experience I have ever had. We had to change dentist due to an insurance change. I went in for a regular cleaning after they sent me three reminders of my appointment. I get there and they tell me that their hygienist called out and they will only do an exam and I have to come back for the cleaning. So the cleaning took 2 appointments and time away from work. They said I needed to have my crown replaced and that took three appointments total to get things somewhat right. They are not though. The dentist is incredibly rude and direct to her staff and patients. There were some very awkward moments between her and her staff. The staff is very poor. Hygienist cut my mouth and lips up doing basic work. I will not return! read more

Okay, this review is a bit difficult to give because overall I think Dr Hanna might be a decent dentist and I sincerely wanted to give her a shot. She certainly has a way with people because I was furious while at the office and she came in and calmed me down straight away. She's really very good and even though I knew she was feeding me a line of bull. I respected her for making the effort and playing the game. But as with many of the other reviews, this office is truly "all about the money" and overall patient care, as Dr. Hanna would have you to believe, is secondary at best. The office staff might be amazing to some, but they are not the sharpest tools in the toolbox...if you get my drift. I called and made an appointment and told them I was trying to use whatever benefit I had available for 2023. That my insurance was changing come January 1st, and that I needed and wanted 2-implants. That I was fully aware there would be out of pocket cost, but I wanted to use what benefit I had for 2023, therefore I needed the work to begin right away - this was in October. I could not have made it any clearer to everyone - but it's obvious they have their own agenda and because of that agenda, they screwed me and themselves out of another $1900 of benefit in the process. I'll mention here that I paid out of pocket for x-rays and cleaning of $347 as well as they billed my insurance $500 of which $415 was also paid to them. I find this very interesting, since I haven't heard a word from them since. I would also like to mention that I completed all the paperwork online to save time - my time is also worth money Dr Hanna. But when I got to the office, they made me complete all the exact same paperwork over again in person - that was the first thing that upset me. Then they had someone come in that began to verbally ask me all the exact same questions, that was strike 2. But I was on a mission, so I answered the questions and let the girl do the x-rays. Then the dental hygienist came in, she never spoke to me and didn't even introduce herself, rather went about doing her exam. At the end she told me I needed a periodontal cleaning, which I just had the year prior. I told her "I would not be having that procedure" and that is when all hell broke loose. This for me was strike number 3 and now I was pissed. That's when Hanna came in and told me the health of my teeth was the most important thing to her. I told her the same thing, "I would not be having that procedure" but I was happy to have them do a cleaning and all x-rays needed for the implants. Again, that being my goal and what I kept communicating to everyone. They had someone from the front desk come back and verbally tell me it would be $347 for the x-rays and cleaning - I agreed to pay. However, nothing was ever provided in writing and when I asked for a detailed invoice when leaving, they told it would be emailed to me - that never happened. As stated earlier, its obvious they have their own agenda (little regard for patient request) and my insurance paid another $415, for the same services I paid for out of pocket. That being said, I am still looking for the treatment plan you promised Dr Hanna. As well as reimbursement for double payment you received. If you don't want my business, not a problem. I'm happy to take all my paid x-rays and go elsewhere, since you certainly don't cater to working professionals or accommodate individuals that might need "after work" or weekend appointments. Regardless, I have left several messages and your office has my cell and my email address, so I look forward to getting a return response from someone. read more

Where do I begin... this amazing all woman crew is ahhhhhhhmazing! It doesn't matter who I talk to I the office everyone treats me with respect and with an uplifting disposition. The office itself is very clean and organized. Dr. Hanna.... She does it all! You can tell she cares about her patients by the way she takes time explain the need for procedures. Overall I am so happy that I was referred to Dr. Hanna's office! The dentist office is no longer a place I dread going to! Thank you Ladies!!! read more

Dr. Hanna is wonderful! I've seen 2 other dentists in Gilbert before finding her and I won't be going anywhere else. Dr. Hanna is a kind and caring dentist and a problem solver. Her office staff is great and the office ambience is excellent. Thank you, Dr. Hanna for the amazing care. read more

I had a tooth extraction and was told my insurance would not cover any of the bill,which I thought was strange.So i paid the $1300 dollar bill,then I called my insurance company 2 days later and they said they paid $517 dollars on the procedure.I called the dentist and they said that was my estimated part of the bill?If they said i was paying the bill because of no coverage why did they submit a claim to my insurance for another $1000? It sounds kind of strange to submit a bill to insurance that THEY said was covering any of my bill??When i have been to any other dentist they know what amount insurance covers! read more

I highly recommend this office! I was having pain, on and off, for several weeks. Due to Covid and not being a fan of dentists, I tried to wait it out. That didn't work out so well and I woke up one day in severe pain. I found a random ad on Facebook for Smiles By Hanna. I am high risk and liked that they advertised several measures they were taking to keep everyone safe. I was able to make an emergency appointment for the same day. When calling, I informed them that I get anxiety in general and, even more so under these conditions. Amber assured me I would be in good hands. When arriving, was taken back to a room within a minute or so of arriving. Amber made sure I was all set. Next came Desiree, the dental assistant, who was super nice. Told me exactly what she'd be doing. I commented on the music coming from the lobby, saying how it's calming. A few minutes later, I realize that she turned the music up in the room I was in. I felt that, by her doing that, it showed she truly cared about my experience! In came Dr. Hanna. She was sweet and also explained everything in detail. Unfortunately, I needed to go to an oral surgeon for that situation but knew that I'd return for additional services I'd need. I'm back for my second visit now. As before, everyone has been great! I met 3 more staff members: Kellie, Katie and Mari. Again, highly recommend this office!! read more

Really sweet staff but they don't even try to portray any care for their patients and they will rob you blind if you let them. Can't express how disappointed I left after a few appointments. I genuinely wanted to love it! I also never received my retainer from their office nor did they call to let me know it was ready. But they charged me for it! Hanna is also quite aggressive and cold, I've never had a professional speak to me so condescendingly. Don't go here unless you like sales pitches during your appointments and enjoy price gouging! read more

It feels like you're at a used car lot with the hard sell. They keeping pushing for a review, the dentist herself put a tablet right in my face and asked me to write a review right then. The dentist also included unnecessary cosmetic procedures on my treatment plan that she never even discussed with me. My advice to this dentist: if you want to build your business, do it with excellent care, integrity and building relationships with your patients, not cheap swag and pressuring for reviews read more

Dr Hanna and Brianna provided A+ service and ***** stars ! Dr Hanna is professional , thorough , knowledgeable and efficient ! Brianna was very patient and made me feel comfortable and at ease throughout the visit .. I would highly recommend their service ! read more

One of the best places! Everyone here is so patient and friendly. I can tell they want what's best for their patients. I used to have a lot of anxiety just the thought of having a dentist appointment but now I don't regret choosing Smiles by Hannah! Would definitely recommend this place! read more

The entire staff at Smiles by Hanna is always so wonderful and accommodating. From scheduling appointments through cleanings and checkout, they make everything as easy and painless as possible. read more

A year after having an all on 4 completed and I have not 1 problem . Great practioner . read more

Dr. Hanna is extremely kind and will look thoroughly at any medical complaints you may have! In addition she is extremely knowledgeable in her field and is constantly educating herself on new education in the field! Would 100% recommend her as a family dentist, she's been mine for 10 years! read more

Just moved to the area and thought I would give this place a try. I loved it! It's a very clean and welcoming atmosphere. Amanda was very kind and knowledgeable. She made my experience very comfortable. I would definitely recommend this dentistry. read more

Everyone is very polite and quick to get you in and out. Office is quick to get you an appointment

Great office- very professional, innovative and top of the line services.!! Dr Mansoor has amazing experience and her staff is very friendly and makes you feel at ease at every appointment. read more

I have always been afraid of the dentist, and so far I have had three appointments at Smiles By Hanna, and they have been the most pleasant dental experiences of my life. Even wisdom tooth extraction! You have to come here for all of your dental needs. :) read more

I recently had a tooth extraction at smiles by Hannah. I haven't been to the dentist in some time and I have been experiencing pain for months. I had a broken tooth as well as I missing filling. On the first visit I let them know that I am nervous at the dentist as most are and from that moment on they were always conscious of my anxiety and pain level. Always asking if I was doing OK and adjusting if they needed to. During the extraction my roots were rather long and the extraction was quite intense the staff made sure I felt no pain at any time. Constantly checking in on me during my procedure and making sure I was as comfortable and anxiety free and pain-free. That was the most important aspect for me as far as finding a dentist; comfort and care. I felt cared for and safe here I am a few days postop and I have no pain I definitely left better than I went in. I would recommend this dentist to anyone. read more

What can you say about a dentist. It's not typically something you want to do even to get your teeth clean. However the staff here is so great! They make you feel comfortable and always trying to find ways to help improve your teeth more permanently so you can come less. Also never have a hard time getting an appointment. read more

I had gone in earlier in the year to get a checkup and cleaning. The office was clean, and the staff seemed friendly. The thing that got me was the price gouging. I received a pretty hefty quote, and ended up paying for extras at the initial checkup. Got a second and third opinion later on, after needing emergency dental work from an accident. Folks, if you go here, and feel uneasy after a checkup or quote, I implore you to get a second opinion. I did. And like Geico, it saved me 15% or more. read more

BEST SERVICE EVER!!! Of course I had a gum infection and needed a root canal during a pandemic, but thankfully this place was open. The staff was friendly and the Dr. was honest and pleasant. I am so thankful they were able to help me recover and took extra precautions to make sure I was safe. read more

My experience with Smiles by Hanna has been great. Everyone is very nice and they explain everything step by step so that you understand what is being done. During the procedure they are very attentive and make sure that you are comfortable, I have already recommended this office to a couple of people. Glad that I was able to find this dentist. read more

I left this office feeling deflated and ripped off. First, I was asked by each person I interacted with how I'd heard about them. Which should've been my first tip off. My insurance covers a cleaning and x-rays. I went to my dentist religiously every 6 months in Iowa, until we moved here in September. So I missed my end of year appointment. Following the x-rays and gum depth test I was told I had "periodontal disease" and throughout the rest of the visit told because of my "diagnosis" that I needed a deep cleaning. They kept emphasizing how I hadn't been to a dentist in a year....which isn't quite accurate. But annoying. And that I needed to take care of the periodontal disease ASAP. When I asked about the cost, they said they would run an estimate. When I told them I couldn't do that today they were ready to end my appointment. When I asked about receiving the cleaning covered by insurance. According to the staff the cleaning covered by insurance is "just a polish" and won't do anything for my build up. If they had to manually scrape it, it would take a lot of time and effort." So, I agreed to their next level of cleaning (which would cost me out of pocket) and told multiple times it would be just ok but that I most definitely needed a deep clean. As I was being flossed the hygienist commented on my bottom teeth and asked if I would consider braces that they could do that too. I had JUST come in for a cleaning and annual check up! When I went to pay I mentioned the offer I had from Instagram (which I had mentioned when I called to make my appointment at the end of February). I was told it wasn't valid because a cleaning wasn't a "treatment". But it could be applied when I came back for the treatment plan....which is a deep cleaning. I continually felt like I was trying to be sold something. I felt they didn't present me with all of the options and really advocated for the most expensive route. And, that they didn't tell me that my offer wouldn't be valid when I scheduled my appointment was a waste of my time. I will be looking for another dentist. read more

I can't even tell you how scared I was for my visit (PTSD from childhood) but everyone,and I mean EVERYONE, in this office is super friendly, professional and really made me feel at ease! Maria cleaned my grill up all nice & fresh & was constantly checking with me to make sure I wasn't in pain & that I was doing alright. Dr.Hannah was friendly & explained everything she was doing,nothing like the scary dentists I've gone to in the past! The office itself is well maintained & prices seem fair; they scheduled a follow up just because they wanted to double check with my Insurance pricing before going over future procedures. Definitely recommend this office if you have any sort of anxiety. read more

They are always so friendly here! I can usually an appointment whenever I want! My whole family goes here!

When I first visited Smiles by Hanna, it had been my first visit to the dentist since having any adult teeth. Needless to say, I was terrified. Dr Hanna told me I had 1 cavity, but upon looking back and forth at the hygienist, the number went all the way up to 8. They then told me that the only reason I still had teeth was because I'm young. When all was said and done, they quoted me $11000 worth of work I needed done. Seven fillings, 1 overlay, laser whitening, a night guard, and all 4 of my wisdom teeth removed because "you don't need them, why keep them?" Upon coming home to my husband with this hefty bill, we talked about it and decided to get a second opinion. If I needed the work done, fine, we'd figure it out, but it sounded like they were fishing for money. I ended up going to my husband's highly rated dentist about a month later, where the prognosis was completely different. I only needed 3 fillings, and they weren't nearly as severe as Smiles by Hanna had made it seem. They said my teeth and gums were super healthy, and while I did need my wisdom teeth out, it was because they were impacted. I was blinded by the purple office and my underlying fear of the dentist, but now I've seen the light; don't go here unless it's for a specific procedure that they offer (such as their water laser). read more

Because I did not know the rules about how to use my FSA card I had put $500 through my job in order to get my teeth whitened. After getting the $500 on my card after the 1st of the year I researched the circumstances of getting teeth whitened and I found out that whitening is not a procedure that can be done and use your FSA card for payment. Somewhere around the first day of February I received a card in the mail from Hanna's office offering $79.99 a teeth whitening kit as long as I come back in every 6 months for a cleaning. I thought this was a great deal at the time. I made an appointment for the next week and when I went in I explained the issue that I had with the FSA card and teeth whitening not being eligible for use with the FSA card. The dentist (Hanna) told me "well, it's all how it appears on your bill to the insurance company". This immediately put me on guard because this would be lying to the insurance company and to the IRS by using the FSA card for something that is not eligible. Right away her and her staff told me that they needed to do X-ray's and the teeth cleaning to get things started. I wasn't surprised at this point because I knew that my insurance would cover these procedures at 100%. They did the X-rays and the teeth cleaning and told me that I needed extra work before I could do the teeth cleaning for $79.99. She said to make an appointment for the next week to come back in and go over what the dentist wanted to do to get me fixed up. I came back in the next week and sat back down in the chair and was ready to hear what I was going to have to pay. What she told me was way beyond what I thought she was going to say. She started to go over everything that she thought that I needed. I kept asking her to stop and give me the bottom line. She told me that I would have to pay over $5800 out of pocket in addition to what my insurance would cover. Then I would be eligible to get the $79.99 teeth whitening treatment. I do have 1 tooth that is chipped in the upper right and I asked if that can be taken care of for now then we can work on the rest later. She said "no we do everything all at once because I care about your health". At this point I felt like she cared way more about my wallet that my health. Completely a ploy to get anyone into the office and sell as many services as possible. NO THANKS I also found it very odd that the other 2 people that have reviewed this dentist on YELP only have 1 review each and both have said they have been going to her for up to 9 years. Why doesn't she have more reviews than 2? Good or Bad?? read more

I have been seeing Hanna since November of last year. Having recently moved to Gilbert from out of state, I needed a dentist ASAP for some hatchet work that was done with my previous dentist. From the moment I walked into her office, EVERYONE has been the most helpful! I am coming up to the end of my session for this particular tooth and I have to say, this has been the best dentist experience I've ever had. I will continue going back for check ups and even my teeth whitening! Thank you Hanna and everyone in her office for such great customer service! read more

I am a new patient. I was very impressed with how thorough their examination and explanations were. They were very patient and considerate in helping to avoid pain during X-rays due to my tori. read more

Gotta get your office staff and computers to coincide with your practice. Documentation and education should be the core of a dental office.... Yes the dr did adjust the final procedure due to the confusion, but now we are wondering what else was done incorrectly. We do appreciate you speaking with us and staying open late to finish said work.... read more

If you want to be treated like family This is the place for you! Everybody here is kind and Dr Hanna is gental and caring. This is my first time here. I come to have Botox for not only wrinkles but also to help my cronic migranes!!! Dr Hanna has all the updated gadgets to keep you most comfortable for any procedure!! Thank you Dr Hanna for making me feel and look my best read more

Smiles By Hanna - Cosmetic Dentists Near Me - Gilbert, Arizona

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I have been going her for 9 years now. This establishment has become a second family! They're always positive and willing to help. Dr. Mansoor is by far the most amazing, beautiful individual! Plus she makes my teeth look awesome so that's a plus! I would 100% recommend Smiles by Hanna to anyone and everyone! read more

Smiles By Hanna - My favorite dentist ever!!!! - Cosmetic Dentists Near Me - Gilbert, Arizona

Thank you Universe for Dr. Hanna! I was in need of Tori removal. I researched many dentists and oral surgeons to find the best procedure. The traditional method is chiseling off the bone. I was looking for something less archaic. I found Dr. Hanna's website which showed that she uses a water laser procedure. I researched this process and was satisfied to find exactly what I was looking for. I called immediately and made an appointment. I drove from Los Angeles to Gilbert AZ to meet Dr. Hanna and her staff for the initial consultation. I was satisfied with everything, including the cost. We made our arrangements to return for the actual Tori removal. The procedure itself was great. I requested anesthesia. I met the anesthesiologist's assistant, but don't remember meeting the anesthesiologist himself, whom I will also give a great review separately. When I awoke from my procedure, I was already stitched up and ready to go. I was escorted to my car and my husband was given all the follow up instructions. I took a 2 hour nap and felt great. I couldn't talk much, but I was able to get on with my day. Of course, soft food only, but I was amazed at how quickly I bounced back. My follow up appointment to have the stitches removed was 2 weeks later. I would highly recommend Dr. Hanna and her team. Giselle, Kelly, and everyone in the office are so nice and helpful. In fact, I am considering making Dr. Hanna my permanent dentist for any treatments outside of a cleaning. Dr. Hanna has a beautiful Soul and a talent for dentistry. read more

Went in for my first cleaning today and was so impressed with Dr. Hanna, her staff, and the efficiency of the office. The office staff was friendly and made me feel comfortable the moment I walked in! My hygienist was amazing and had me smiling the whole time. Dr. Hanna was warm and helped me figure out what was best for my dental health. You can tell she really cares about her patients and all of their dental goals. I've already booked my next appointment and I'm happy to say I'm looking forward to it! Overall the office visit was perfect and I will 100% be back! read more

Wow not only are you are crook but an out right liar I refused other options I had one appt with you at which time you told me 45000 to 50000 for my implants and how much money did I have saved for this and find out how much she can get approved for on care credit which I did not want and had me make another appt for the following Monday to go over other options which I promise was ALL that was said about other options 10% off I wouldn't come to a crook and a liar if they were free read more

Amazing! I recently moved to the area and began as a new patient at Smiles by Hanna. One of the things that attracted me to their practice is previous reviews about how great they were with patients with dental anxiety (me!). I learned I had two fillings that needed to be replaced and was nervous. However, everyone was so warm, professional, and kind which was so reassuring. During the procedure, Dr. Hanna shared what was happening every step of the way and made sure there was no pain. I left feeling so confident in her & her assistant's capabilities and knowing that if something else happens there is nothing to worry about. She has magic hands and truly cares about her patients and staff! read more

My boyfriend and I have been to several dentists over the past few years and never found one that truly made us feel comfortable and part of the family. We tried Smiles By Hanna because a friend of ours mentioned how awesome they were. I am very glad we did. Everyone here is super sweet and helpful. The office manager Jenny explained every payment options that we have since we don't have insurance. We have both had huge improvements after just a couple of visits. We are so relieved to have found our dental home with Smiles By Hanna. read more