We always have good customer service at Gentle dental. Dr. Ford is great dentist and Nicole walks you through the process and payments for the process. Great experience all around read more

I made this appointment through Zocdoc because I had significant pain in one specific tooth. I was seen the next day, following roughly 47 confirmation emails and texts assuring me that Gentle Dental was very excited about my impending arrival. I explained exactly which tooth hurt and that I am a complete dental weenie. The front-desk staff and hygienist were both lovely. The dentist was neither lovely nor particularly interested in making an anxious patient feel comfortable. After a surprisingly brief evaluation, he announced, with enormous confidence, that my crown was cracked and I needed a root canal. When I asked how urgent it was, he told me it needed to be done **immediately. As in, the very next day.** How fortunate that he could promptly book me with another dentist inside the Gentle Dental corporate family. I was then told that they do not make same-day crowns, so after this urgent root canal at another location, I would need to drive back to his office, have a temporary crown placed, and wear it for approximately three weeks. An irreversible procedure, two offices, multiple appointments, and three weeks with a temporary crown... all based on a diagnosis delivered with plenty of arrogance and very little explanation. Something about this did not sit right, so I got a second opinion this morning. That dentist took extensive X-rays and found **zero evidence that my crown was cracked**. He also said it was inconclusive whether I needed a root canal at all and referred me to an independent local endodontist to determine what is actually happening before anyone starts permanently altering my tooth. Imagine that: gathering sufficient evidence before performing an irreversible procedure. Revolutionary. I do not know whether the first dentist was careless, overconfident, or just remarkably enthusiastic about scheduling procedures within the Gentle Dental network. I do know that if I had blindly accepted his "DO IT TOMORROW" diagnosis, I might already have had a root canal that has not even been determined to be necessary. The staff members I encountered were genuinely kind, and they deserve credit for that. But kindness at the front desk does not compensate for a dentist who delivers an aggressive diagnosis with absolute certainty, applies immediate pressure to act, and conveniently keeps every step inside the same corporate $y$tem. Get a second opinion. Preferably before someone turns your tooth into a corporate team-building exercise. Again - front desk ladies and hygienist were very lovely. read more

Had an amazing experience with Gentle Dental today and will be coming back for all my future dental care! Shout out to the office ladies - Nikki especially was so helpful and an absolute joy to talk to!! I had an appointment today but was trying to see if my partner could take my appointment due to him randomly experiencing mouth pain. I called them morning of the appointment and they were so understanding and actually able to squeeze both of us in! They were incredibly helpful with figuring out insurance, explaining costs and options, and overall just really supportive for us young things trying to navigate healthcare. Dr. Shaffer, and the hygienist, Gulnaz, were equally kind and helpful! I didn't feel shamed for not having seen a dentist in a couple years- they were understanding and explained my diagnosis clearly and helped me with next steps. This was huge for me as someone who struggles health anxiety. They live up to their name in both practice and attitude -- Gentle Dental is who I will be recommending to all my friends next time someone is looking for a dentists. Thank you for helping me and Noah on our lil Dental Date, see you in 6 months! read more

See all

Booked through their online system. I have a screenshot saying I'm booked. Called to confirm since they hadn't contacted me, and they said they didn't have a booking. Then they dismissed their own systems as, well don't use those. Well then don't offer them. Scheduling and desk were all pretty unfriendly from the start. Never got to meet the dentist. read more

Gentle Dental Crossroads - General Dentistry Near Me - Gilbert, Arizona

This was my third visit, and the experience was bad enough that I walked out of the appointment. The dentist was rude and condescending every time I saw him. On my first visit, he made unnecessary comments about my age and brushing habits. On this visit, he refused to do two caps because he didn't want to numb both sides, which felt dismissive and unprofessional. I can tolerate some disorganization, but this office felt completely unprepared. No one seemed to know what was going on, and the lack of coordination made the appointment uncomfortable and frustrating. As I walked out, the dentist actually laughed, which was the final straw. I've never felt so disrespected in a medical setting. I won't be returning and would not recommend this office. read more

I had a DENTAL EMERGENCY, of course right before the long holiday weekend and although I'd never been to this office they got me in immediately !!!!! I am beyond thankful and highly recommend this office! Everyone is so nice and very helpful!!! Thank you, Jessica Smith read more

Amazing experience! Lexus and Nicky are very welcoming! Will Definitely be coming here for my cleanings!

I and my son used Gental Dental crossroads in 2023 for routine teeth cleaning. I have no complains about the cleaning nor the dentists. but the billing has been a total nightmare. After months of calls, messages, email, I finally got it all cleared up with the office and paid my portion over the phone on 8/13/2024. I was told by the staff that my account would be closed and I don't owe anything. I should stop receiving mails. however, I still keep getting letters and text messages from their billing department a year after. I have documented everything. I called today again, left a message and emailed again. Please please please update your system and stop sending me the invoice I do NOT owe. It has been very frustrating. Thanks. read more

Wonderful experience for my 90 yo in law. Staff were exceptional..every.single.one.of.them! Visit was on 8/8/24 so each staff member deserves a kudos and a heartfelt thank you! read more

Gentle Dental Crossroads - General Dentistry Near Me - Gilbert, Arizona

I've been coming to this location for years. Also been bringing my kids here for years, every 6 months for their appointments. Overall, the experience has been great! But within the last year, there have now been 3 instances where the office has canceled our appts and needed to change them--1 for myself and 2 for my kids. 2 times they gave hardly any notice and 1 time they gave me 2 weeks notice, which is good. But....the next available appt they could offer me with the times I originally asked for, was OVER A MONTH out. I get things happen with staff. However our schedules as parents also fill up too and having to change appts, causes a disruption in our family schedules as well. I wouldn't be so irritated if this hasn't happened 3 times now to us. Plus my daughter's mouth is bothering her and now we have to wait 7 weeks when it was only 2 weeks out. read more

We have seen many dentists and didn't care for a lot of them, but then found this one and we love this office and the staff. They are always very flexible and our kids absolutely love them. Our 3 year old is usually pretty difficult to get to do anything and the hygienist did so amazing with him. He really enjoyed the experience and she made cleaning his teeth fun! We really like it here and would highly recommend read more

If I could give this place more than 5 stars I would. All the ladies here are awesome, and do their best to make you feel welcome and at ease. I know some people have a bit of anxiety about dentists, and I would suggest if that if you do, Go to Gentle Dental Crossroads. Very professional, staff is experienced, and the customer service is well above most! Gentle Dental Crossroads is the place to go to keep them chompers healthy and pearly white . read more

This place is great for cleaning and anything dental related. Never any wait and scheduling appointments are super easy with text reminders. Highly recommended! read more

I love my dentist. They are convenient to schedule appointments and flexible when I need it. My hygienist, Ha, is the absolute best!

excellent service, gulnaz is a wonderful hygienist ! front desk crew are very sweet and caring!

I have been going to Gentle Dental Crossroads in Gilbert for a few years now and I highly recommend them for your dental needs. From the Receptionist that greets you at the front desk (thanks Samantha & Team), to their Hygienists (thanks Ha & the others), and their Dentists, all go the extra measures in being not only very professional but also very caring. I actually enjoy my appointments with them and it has dramatically improved my smile and dental health overall. So thank you Gentle Dental Crossroads for being so good! Your Happy Customer, David Valenti read more

Gentle Dental Crossroads is a good dentist care for family and orthodontist. people are very nice. Clean office. Upfront billing.

Back again, Still having issues with this place and wanted to add some more things I heard. This place is full of scammy dentists and an unorganized/unethical payment office. I have encountered dentists that lie about amount of cavities. They've told myself and multiple other people that we have gingivitis and need to buy their overpriced products when we don't. They're trying to scare us into over paying and it is disgusting. I pay everything up front or have had to set up monthly payments with them. Their system for monthly payments are extremely unorganized. I'm still getting calls and threats about them sending my case to collections even though I have already paid everything off... 4 years ago, which was confirmed to have been paid off 4 year ago. This has happened multiple times and then I get my money back when they do an audit. I'm f***ing tired of this game?? What is wrong with this business? Why am I getting calls starting today about something I paid off 4 years ago?? Insane. Be warned. I have not met a single real person that has had a good experience with this place. They stole so much of my money because 4 years ago I was naive and trusted their nonsense. I'm pretty sure these good reviews are not real. I've also heard from others and experienced that they will physically harm clients to make them think there is something wrong with their teeth when there isn't. 0 stars. I wish I was rich enough to get this place shut down. I don't remember the orthodontists name but I remember he was very condescending. Do dental hygiene somewhere else. read more

Brought the kids in to have service and was almost overcharged $800 due to the front desk not caring enough to confirm treatment cost, then received tons of attitude about it. Avoid this Dentist all costs. read more

I've had a great experience! Gentle dental has treated me with the upmost care and are very welcoming. I had a question about what my insurance covers, kyla throughly went over it with me so I was able to understand my benefits. read more

This was the best dental office I have been to! Staff was the best and knew what they were doing. I would highly recommend this office to anyone! Well done! read more

I recommend this dental office to anyone. The office staff are caring and nice they go beyond to make sure the patient is well taking care of. read more

I was with them a year and a half. What went right? 1. Cleaning appointments over 1/2 hour or more. Twice I had to reschedule 2. I signed saying how much they thought treatment was . It was always more. 3. I was going on vacation to Africa. I was having a tooth problem. They couldn't find anything. It was infected I was gone 2 weeks with it bleeding 4. So many appts rescheduled from there end, that my treatment plan put me into the next year and I had to pay my deductible again at the last appointment. 5. They are corporate. And it feels that way. They don't care. Glad I left! read more

Love Dr. Lee and the gentle dentle team! Great service and very friendly and knowledgeable staff. I've had several procedures done without any issues read more

I love going here! The women in the front office are so kind and helpful, and the assistants were amazing.

Love this place!! Been here for almost five years. Have never looked at other places. Perfect area, front desk is nice an knowledgeable. I have seen Ha this whole time. She is the best, very smart, nice, and our friendship ship is awesome! read more

there on a promotion they insisted a deep cleaning was needed also stated I was beyond Gingivitis went to ASU dental clinic they said I did not need deep cleaning, nor did I have Gingivitis read more

My son just got his braces off and his teeth look great! The staff here is awesome. Thank you GDC!

I would give this dental office negative stars if I could. I recently went to this office for the first time to get x-rays and a maintenance cleaning that were fully covered by my new insurance. Following a quick exam, they recommended a deep cleaning for $581 as they were "so concerned about my dental health". I thanked them for their recommendation but said for now I just want my free maintenance cleaning. The dentist then refused to do the maintenance cleaning saying "it was against company policy". Clearly their professed "concern about my dental health" went out the window when I wouldn't fork over the big bucks. I'd hate to think that dentistry has descended to the level of a used car lot, but apparently, at least at this office, it has. read more

my experience here was normal until there was a miscommunication between my insurance provider and this office. I somehow ended up receiving checks from my insurance company that were supposed to end up at the dental office. I brought this to the attention of the branch both times that this occurred and was told that I do not need to give them the checks and that my account was up to date. Here i am a year later hearing from the office that i do indeed need to pay them for the checks that they told me i did not need to pay them. Upon calling the branch to discuss this i was constantly interrupted mid sentence and told that this is essentially my problem and to deal with it. If you want to end up with a headache and being a confused middleman between your dental office and your insurance company then I definitely would recommend this location. Probably the worst customer service I've ever experienced. I will not be retuning. read more

Gentle Dental at Gilbert and Guadalupe has been my dental clinic for my dental needs. As of late their dental practice has fallen to an unsatisfactory rating. Within the past 3 years I have had 2 of their crowns break while eating. Eight months ago my crown broke in half while eating. This crown has been placed almost 12 months prior to the breaking. That crown was replaced free of charge by Dr Shannon as a re- do. On Friday, 05/22/20 another crown broke while eating a hotdog. That crown had been placed approx 3 years ago. I attempted to see a dentist the following day but was unsuccessful as the offices were closed until today due to the Memorial weekend. The answering service attempted to contact an on call dental doctor but to no avail. I was told by Oscar, the answering service, he would continue to attempt to contact the on call dentist to contact me. Oscar informed me he was finally able to contact Dr Lee who would be calling me, but I never received a call. Today 5/26/20 I went to the office in Gilbert and Dr Lee saw me. To my surprise I was told the defective crown would be replaced but I would have to pay for a new crown. This is the second crown that has broken. I asked Dr Lee if the maker of their crowns is using substandard materials and possibly poor craftsmanship as now two crowns have now broken in less than one year. This is not normal and I demanded the crown should be replaced at their cost due to defective crowns. I was informed corporate would need to approve it. This is not acceptable. The crowns they provided should be guaranteed and replaced at NO cost. I am going to wait corporates response on making me whole. This is an unsatisfactory dental practice. Phoenix metroplex take caution and be aware as it appears Gentle Dental does not stand by it's dental products nor does it guarantee them. Robert Navarro read more

Great ortho but terribly mismanaged. They debited my account for 6 months after we paid in full. I'm still waiting for my refund. Unfortunately it looks like I need to contact the OIG. read more

This office used to be great and on point. They have since lost all of their top talent. They recruited a new dentist and all new staff. This place is now extremely disorganized and not upfront in their billing or practices. Please if you are looking for a new dentist keep looking. I have been here for quite sometime and will not be coming back. read more

The front staff are amazing! And so is stephanie, I've avoided dentists but this is the place to be

Dr. Brightman and her assistant Lisa performed a crown prep on a very difficult upper back tooth. They explained what they were doing throughout the procedure and kept me as comfortable as possible. I would highly recommend this office if you are looking for a new dentist. read more

Rudest location I have ever been to! Extremely unhelpful, brunette receptionist was a smartass and had a smirk on her face the whole time. If you want to be respected try a different location. read more

I have been to this location twice now as had my partner. I can honestly say the name lives up to itself. The dentist and dental assistant are great. They are conscious about making sure you are ok and not once have I experienced pain. Reception is great as well, so not sure what or who people are talking about at this location. I have not had nothing but a good experience. My new dentist! read more

Went here for braces for my daughter. They were not up front about the fact that there is only one available day per month for orthodontics appointments. If you cant make that appt. you cant go to another location. My daughter had a bracket that came off X 2 months and we couldnt get anyone to look at it. The front desk made us an appt at another location, got out of school and once we showed up they refused to see us because we were not a patient at that other location. Of course we had already paid in full for the treatment and now we cannot get our money back. The orthodontist is actually great but the business is very poorly run. We switched to another ortho who fixed the loose bracket issue for free on the spot. Do not recommend going here!! read more

I wanna start by saying the Dentist is a great man but the receptionist!!! Should NOT have her job.. i will avoid that place like a plague!!! I gave a one star cos of the dentist.I wont be surprised if they have low patient volume... most definitely because she scares them away.. i just feel bad for the Dentist otherwise it would have been zero star! The receptionist does not follow instructions.. Regardless of what you tell her you want, she tries to get u to do something else and when you insist on getting what u asked for, she tried to make u feel bad for it! What kinda human being are you? I only wanted a cleaning and i wanted to pay for it, not use my insurance.. I clean my teeth 4 times a year but Insursnce only covers 2.. i alternate it.. She insisted on using the insurance!! She got annoyed because i declined Fluoride!! Lady.. I'm breastfeeding!!! (Obviously doesn't not care about the patient, just money). She forced an examination saying i couldn't clean my teeth unless the doc examines my teeth.. so i did the examination, cleaned my teeth. Why did i com here? You may ask.. my regular hygienist is out of town so i figure "let me try this location, it's closer to my house" wrong bargain! And then on the way out, the MA asked me if i was going to make my next appointment in front of everyone, F**k NO!! I'm not coming back!! My husband tells me i'm too polite and normally, I would have said yes and cancel it later but i was just so annoyed that I couldn't say yes!! I can't begin to imagine how many people have been taken advantage off by this woman! i hope the Dentist knows, She's his biggest downfall. Let me know when you get RID of the money gouging, RUDE receptionist! I think LIZ is her name!! read more

I see all the "1 Star" ratings and from what I understand, the past dentists here have been less than professional. Well, let me tell you, "There's a new Dentist in town" at this location. Let me start with the reception staff, super friendly and up front with all the paper work and can answer any questions. I strongly suggest that you double check with your insurance provider before you go. It can depend on the dentist, not necessarily the facility that is covered or not. Lisa is the dental assistant that will take you to the back and has you smiling right away. She is good at taking those x-rays and if you have Torus, hard bump on the roof of your mouth, she will give you the part for the x-ray that goes in your mouth that won't irritate those. Now about Dr. Brightman, the dentist. She is so good and proficient I followed her from Portland, Or. Actually, we both happen to move to Gilbert and when I knew she was going to be near me, had to make sure she was going to take care of my dental needs. She does a neck and jaw exam before she even starts on the teeth. She will tell you and recommend treatment for ONLY what truly needs to be done. She is super friendly but professional and even hums a tune or 2 with the piped in music. And, the sometimes needed shots...barely feel them at all. I don't have to white-knuckle the chair at all.. So, to the 1 Star reviewers, if you haven't been to this facility lately I highly recommend that you check it out again. read more