The office is nice. The staff is very caring. However the…read morebuilding is difficult to enter for a person with walking impairment. We were referred based on physical disabilities but the equipment and furniture were no different than any other dentist office.

Yelp Review I first encountered Dental On Central for a root…read morecanal and was so impressed with the staff, the quality of care, and the follow-up that I elected to continue routine treatment there. Unfortunately, that's where the positive experience ended. Months later, I had a prolonged and frustrating experience trying to complete a routine dental cleaning at this office. Appointments were repeatedly scheduled and canceled after I had already arrived at the office because of preventable issues, including discomfort during treatment setup, cold air blowing directly on me, a chair position that caused gagging, a hygienist I perceived as condescending and dismissive, unexpectedly time-consuming x-rays during a routine cleaning appointment that caused the appointment to be rescheduled, and ongoing confusion about insurance coverage. The insurance issue was handled poorly. I repeatedly received conflicting information from both the office and my insurance provider regarding in-network status and spent months following up with calls, texts, and emails to clarify basic eligibility and coverage. After the in-network question had supposedly been resolved and my routine appointment was scheduled again, I arrived only to be informed that the office was actually out-of-network and the visit would be self-pay. Then, when the office manager again stated that the visit could proceed, I was informed there would be an additional $60 out-of-pocket charge for a hygienist assistant, without a clear explanation for why this was necessary. Communication was inconsistent, sometimes with weeks between calls, texts, and emails, and the overall approach felt reactive rather than organized or patient-focused. There was no real sense of accountability from either the office or the insurance provider regarding the repeated scheduling failures: no apology for the three appointments I showed up for that did not take place, no resolution of the ongoing coverage confusion (ultimately caused by an incorrect tax identification number on the part of the dental office), and no recognition of the significant time I had invested in resolving an issue that was not caused by me. After multiple failed attempts to complete a routine cleaning, I agreed with the office manager to discontinue care at Dental On Central and will seek care elsewhere.

I've been here about 3 times so far and each time has been an amazing experience. I'd go more…read moreoften, but I don't live on the side of town the office is located! The staff has been friendly each time I've been. The dentist herself is amazing overall! Really takes the time to ensure everything is going well. ALSO, the parking is so spacious. I've never had issues at all finding a spot, which is a huge plus!

Really awesome staff! Had a great experience on my first visit. So glad I found Premier!!read more

"I love everything here" was how my child answered me when I asked "what do you think about the…read moredentist?" They then went on to further explain how they liked the motorized chair, the fun sunglasses which were used to block the light from their eyes, they got to pick the bubblegum flavor cleaning solution and the hygienist was funny and made them laugh. I like that the staff here is super friendly, our appointment was on time, I think it may have even been a few minutes early, the office has video games and a movie playing to keep the kids entertained while they sit in the waiting area and on the way out they gave us a gold coin to use in their toy / prize machine after our appointment. I'm so happy we decided to switch to Camelback Pediatric Dentistry, the last place we were at was such a stark difference from this, bad service, appointments were always 45 minutes or more late, the waiting room was dark. I can't see any reason I would ever need to go look for a different dentist for my child after finding the perfect one here! :-)

Great practice. Our experiences were pleasant from the moment we entered the door. The dental…read morehygienist and dentist were both pleasant, informative, kind, and great with my child. Definitely recommend.

After a couple years as a patient here, I need to find another dentist. Their customer service…read moresucks. Dr B is almost never available. They try to bribe you with cheap mugs and gifts knowing how bad their service and communication is. Showed up for an appointment to fit my retainers after several reminders just to find out when I got there that they hadn't even arrived. Just embarassing. And if they know they suck, they pull you to the back to have a chat so no one else hears?? Weird

From the moment you walk in you are greeted by the amazing office staff of Alexis, Melissa and the…read moreoffice manager Sura . They are going to take the best care of you. If you have dental anxiety this is the office you need! The environment is calm and homey. They go above and beyond to make sure you are comfortable and at ease. Then there is Dr B! Dr B is so amazing! He has a wonderful sense of humor that makes the entire office a joyful environment and greatly reduces the anxiety of a dental visit. I had to have dentures placed and he was so gentle and did such an amazing job surgically that my recovery was unbelievably quick and not nearly as painful as I had anticipated. He had to remove all my remaining teeth due to a medication I was on for 6 months that caused my teeth to become brittle and break at the gum line. I did not have one bruise, or even the slightest swelling. He is THAT GENTLE and is truly exceptional in his technique. I will always recommend this wonderful amazing dental group. I was a mess emotionally and physically as I was dealing with infection and teeth broken. They were kind, compassionate, listened and gave me hope and the best dental experience I have ever had. I am so very thankful to Dr B and the incredible group of professionals he has supporting him in the office! You will be so relieved you have finally found your forever dentist! Just like I am

The facility was clean, the staff are superb! When I say I had the best experience extracting a…read morepainful wisdom tooth... the best, I kid you not! Even the numbing process was painless and before I started to "panic" as I hate needles , it was over! It's day 3 and I'm home recovering in total awe of this dental experience... Thank you Imagine Dental you all are 5 star without a doubt!

Tooth extraction was supposed to be 20-40 minutes. Fast forward almost 2.5 hours later of…read morestruggling again and again and me being able to feel the pain and then Be given 3 more rounds of novacaine during this being told nothing about the complications until about 2 hours in, was told I was going to have to go to their "sister" property and them complete it. Then the dr went back in my mouth trying to complete the task 3 MORE TIMES and each time, pausing and saying "yea it's not gonna work" and similar. Front desk said "we arent charging you an fee/deductible because we are LETTING them bill you for it, then called their "sister" property and after about 15 minutes I was told "if you get there by 12 noon then they can complete it today" and regretfully drove there and was immediately told, "no we said the earliest we could get you in to be seen is 1230pm" and that I would have to wait 2-4 hours in the waiting room and hope someone cancels. Absolutely embarrassing me being put in this situation. Gave me controlled script on a regular piece of people in which CVS laughed at it and needed the office to call in the script. I texted imagine and explained and they said "well everyone else doesn't have a problem with it" and I asked if the dr could call it in or do whatever is needed. Said they would tell the dr. Flash forward 25 hours and nothing. No follow up saying the dr couldn't call it in or anything. I went to my general DR and explained what happened and called in for some meds. I looked up AZ Max and they have been the biggest help ever. The straw that broke the camels back is they had the audacity to send me a bill of the extraction with no explanation. You think the Dr would have someone follow up with me since he KNEW he spent 2.5 hours on a failed tooth extraction and put me through hell and just brushed me off to some other facility. Glad he made sure to try and make me pay for what he FAILED to do and his front desk said there wouldn't be a charge in the first place.

Nothing bad to say about Arcadia Pediatric Dental! We have been patients for about 4 years and have…read morenever had a bad experience. Check in was easy and quick (NO problems from the front staff at all!) Airlin was very sweet with my kiddo and very informative. She reassured me that we are doing all the right things for our kiddos dental health. Alli was also very sweet and kind. She also reassured me and was very kind to my little one. My kid had no fear or trouble with their routine exam! They run a well oiled machine and get you in and out fast and efficiently. Also, scheduling is easy and user friendly :)

Everything is great about this place. Clean and friendly goes a long ways, especially in a dentist…read moreoffice

Had planned a new consult exam a week or two in advance to get called the week of the appointment…read moreto request to change the appointment time, a take it or leave it offer.

I really like the care and service I get here, so much more than the run-as-many-people-through…read moreplaces that you often find in PHX. Though the ownership has changed, the level of care has not, and may have improved. For instance, they recommended I get a retainer to prevent issues down the road. I travel here from 30 miles away just to get a cleaning, as I used to live next door. They seem to be cutting edge on their technology, and the doctor is friendly. The only issue I wish they would improve is parking communication. I always have trouble finding a spot and don't know where their deck is to park at, and by the time I'm leaving it's too late. The front desk staff is friendly and nice and I've never had an issue with billing. My wife has been to different dentists that wanted to bill for phantom cavities but this place has never done that to me. They are honest and good.

Wonderful professional staff that care. I was seen finely taken care of and had no pain during my…read morecrown. Dr M is amazing and always takes of my family.

Every person working there is helpful and kind…read more They do fantastic work, they're well organized and the office is clean and comfortable! I would highly recommend this business!!