To begin with, my experience isn't the same as another's; it is my own. After having been treated in a most disrespectful manner by John C. Tripp III of 7 O'Clock Dental, I have had quite a go round with United Health in trying to make sure that they knew that Tripp's office only did x-rays. On 22nd October, I decided to find someone to do the dental work that I needed; I had one broken molar since 2006 and the other since Halloween 2017. I began searching through the lists of dentists and remembered that I'd seen Tracy Manuel Crear before. When I called and spoke with Smiling Faces, they asked if I could come in that very day. I declined and told them that I had to make some calls to my insurance because of the incident I'd had with John C. Tripp III and to secure transportation. I was given an appointment for 24 October 14:30. Afterward, I called United Health to make sure that they hadn't paid the fraudulently padded bill from Tripp. After no less than an hour and a half telephone call, I was shuffled through four different departments, informed that there were no notes about my complaint, John C. Tripp III had been paid by United Health for services not provided, there actually were notes about my complaint, United Health is currently paying a third-party contractor data analyisis team (Navex Global) to ferret out fraud... I also called back to Smiling Faces on 23rd October to advise them that Tripp's office had my x-rays and that it would be unwise of me to return to 7 O'Clock dental due to the nature of the aggressive behavior toward me from Tripp. I was told that they'd get the x-rays from them and not to worry. 24 October...I arrived at my visit to see Tracy a few mintues late at 14:49. By 14:56, I was done with paperwork. At 15:59, I was called back up to the window and asked what the nature of my visit was and told that they'd check to make sure that the x-rays had made it over. At 16:19, I was called back up to the window again and told that they were unable to get 7 O'Clock Dental to answer the telephone and that they had not given up the x-rays as asked. I had to explain the whole situation again stating that Tripp had never cleaned my teeth. I was told that Tracy wasn't going to do something that wasn't called for and that I needed a deep cleaning. I replied that I had no money for it; the insurance will not pay for the most important cleaning of all. I explained that I needed for someone to at least look at my teeth and see that the man had not done a cleaning in order to prove Tripp had committed fraud. I was told that the insurance wouldn't just pay for me to see Tracy again after having seen Tripp and that I'd have to pay out of pocket. I replied again that I didn't have money to give them. After Tracy was notified of the situation, she agreed to see me anyway no matter about the money. At about 16:40, I was called to the back for preparation. As of that moment, the office had still been unable to secure my x-rays from John C. Tripp III's office. Smiling faces made another set of x-rays. After about twenty minutes, Tracy came over and started looking at my teeth. She said that it didn't look like my teeth had been cleaned on the 5th October. I told her that was why I had come in. Tripp had fraudulently billed for services not provided. Tracy explained that she'd had problems of the same nature with another patient who had been billed for the extraction of teeth...that were still there when the patient came to see Tracy. The insurance company was telling Tracy, though she had x-rays and proof of the other dentist's fraud, that she'd have to wait to get paid until the money was recovered from the fraudulent dentist. I asked her if the insurance company was United Health. She nodded. This caused me concern about my situation after having explained it to Tracy. I asked if she knew how much money was left for me through my insurance as I didn't think it would be enough to fix both of my broken teeth. She said that I needed a crown on the broken molar on the left side of my jaw which the insurance company wasn't going to pay for. I told her that I thought Tripp had ate up about $128 and change out of my yearly $500 for dental. Tracy looked down at me and said, "I don't know how much is left. It doesn't matter. I'm just going to fix them both as best as I can. Don't worry." Tracy Manuel Crear treated me with kindness like I have not seen in the healthcare industry of late. She is truly a beautiful person. The same goes for her staff. Had it not been for Tracy's kindness, I would still have two broken teeth to deal with. Again, maybe my experience isn't everyone else's...but I believe it equally important to point out when someone does good. Thank you so very much for your help. read more

Awful Experience: Drugged my 15 yr old sister( a minor) without my mother's consent . Gave her a pill, while my mother was trying to figure out why they were talking about overcharging her $1000 and go against insurance. read more

This business was highly recommended for patients with special needs. My severely mentally disabled brother uses this office because of how hard it is to locate a dentist that accepts Medicaid and Medicare In this area. The wait time every time has been hours despite having an appointment. Today his State appointed staff was denied access to him during his visit, even after being advised of the state authorization and requirement for his presence due to my brother's volatile mood disorder from stress and his TBI disability. He went in for a simple cleaning, which should only have taken and hour or two. His appointment was at 10 am, he arrive just before 9:30 am. The office manager stated to Billy's staff he changed his appointment to 11 because the dentist hadn't gotten there yet. At 11, he was sent to a room alone, without his staff. They gave him a protein shake without prior approval or clarification of any impact it might have on him, due to allergy or dietary restrictions. When I called to get information, the office staff refused to take my information or a message for the dentist to contact me. They were rude, unprofessional, and outright disrespectful to me. On multiple occasions, I asked Edwin why was he talking to me this way when I was not being combative, or rude. The reception staff in this office continued to be this way to my brother's staff and deny him access to my brother. I was advised by Edwin, the office took it upon themselves to do a root canal, and crown after the cleaning of my brother's teeth. This decision was made without consulting with me, his power of attorney, or his state-appointed staff, they actively denied my brother access too. That same decision caused him to miss his lunch at 1:30 which enables him to take his prescribed medications, which aqqre to be taken at 3 pm. I was told if I had questions instead of calling I should have been there with him instead of his state-appointed staff. I arrived at the location at 4 pm. At 4:30 pm, my mentally disabled brother was still actively being worked on, which is 5.5 hrs after he was sat down in the chair for initially what was a cleaning. After speaking with the dentist, and giving the dental staff his actual dietary restrictions, his allergies (which resulted in a different prescription being issued, and the first one destroyed in front of us. we were actually then able to discuss the absurd time frame, and her office staff (specifically Edwin- the office manager, and the unknown receptionist). I was assured that this would not happen again. I have recordings of how unprofessional, and ignorant of the law for the infirmed this offices staff are. Edwin - The Office Manager- stated "Hippa prevents parents or state caretakers from accompanying patients to the back." I don't recommend going to this business if Edwin is still in charge of how this office is operated. His lack of concern for the comfort, health, and protection of the patients seen, is alarming at best. The DENTIST Dr. Tracy Crear, was very friendly, but did nothing to explain, nor was she overly concerned with the 6 hrs they had a disabled patient in their chair with his mouth open for so long, the way her staff had behaved, or the fact that the Police had to be called to get any kind of accountability to secure the safety of this disabled person. She was not concerned with the lack of breaks for food needed because apparently, a shake was enough for a pre-diabetic. Despite my brother bringing his medication with him for them to document, which they didn't even look at it until I pointed out that his meds had changed since the last visit and they needed to be sure any of the prescriptions they gave wouldn't adversely react with his daily meds, and still he was denied access to even that. To say this was a disastrous dental visit because of poor communication by office staff is an epic understatement. The dentist wasn't even aware of half of the issues she had because she was too physically busy to even consider the additional care that should be given to the mentally disabled's physical needs. I think this Dentist simply relied on poor office staff and they failed her. She has a good attitude, tons of years of dental experience, and seems to want to do what's right. Her office manager and receptionists however are in severe need of legal, and customer service training. read more

Smiling Faces Dentistry - Office location information, website, phone number. - General Dentistry Near Me - New Orleans, Louisiana

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Worst dentist experience, preys on poor folks and makes them wait for 2 hours plus to be seen. Receptionist were rude when I asked why its taking so long. Then they spam text me about their cancellation fees after I had already said I won't be back and not to call me about follow ups anymore. Please avoid this place, especially if you have a job that requires you to come back to work after dental appointments. This place is unprofessional and not worth the headaches of waiting forever to be seen, being over charged for mediocre work and then getting spammed with follow up requests. read more

So rude and snarky. Customer service needs to be worked on, rudeness needs to be worked on, phone manners need to be worked on. They speak to customers CRAZY. AVOID!!! read more

This business is horrible ! Run away as fast as you can do not use their services at all. My first visit involved an extremely negative interaction after having confirmed my appointment they said I didn't have an appointment and that my confirmed insurance was invalid, trying to get me to pay. This should have been a big warning but since I didn't have a dentist because I am new to town I gave them a chance... Second encounter involved a rough cleaning that left my mouth sore for days. I even had to take an antibiotic. They refused to mark my cleaning as a regular insurance covered cleaning, accused me of asking them to commit fraud and bill me 250 for a covered cleaning and x-ray. Third encounter involved them trying to charge me $25 for my dental records and not releasing unless I was there in person. Overall experience could not be worse, the dental office from hell. The little man in the front thinks he's god in the dental chair and gives attitude just like they all do. read more

the service was great but there was no one at the front desk so I had to wait for a while to get checked in.

DO NOT COME HERE! If I could leave less than a star I would. My experience was absolutely awful. The entire staff is unprofessional. They are not friendly. Everyone looks miserable. DR. TRACY CREAR was a mess. She was constantly running around. Firstly, the wait is always over an hour. When she finally came in she was rushing the entire process. She was extremely rough/aggressive and impatient. She did not explain anything that was happening. She does not care if her patients are uncomfortable or in pain. She is definitely in the wrong profession. Her people skills are trash. She is one big lawsuit waiting to happen. read more

If I could leave negative stars I would. My husband waited 2 hours to be seen and they charged him an outrageous amount. They charged him $600 for a cleaning. $250 per quarter of his mouth and this is with insurance. What dentist in the world charges per section of your mouth just for a simple cleaning. I personally called them and asked how much for a new patient with insurance would be and their numbers were totally different than what they charged my husband about half the price. This place needs to be shut down they are scamming people out of their money please stay far away from them. read more

I went to this dentist while living in Lacombe and also since I've moved to Metairie. I've never quite understood why my appointments lasted 3-5 hours, with an injection every hour until I was considered sufficiently numb. This was also a problem at the Lacombe office. From reading other reviews, I now realize this was due to overbooking. I've moved on to Dr. DiLeo in Metairie and I am so grateful to have found him. read more

I have to say that my experiences, especially today, at Smiling Faces have been so positive. The entire staff is so friendly and professional, and they are very technologically advanced. Today I was in dire need of a procedure but didn't have the funds to cover it. Erin graciously decided to go ahead and perform this procedure, which took a significant amount ot time, for FREE. Completely unexpected on my part, of course. She was so friendly and thorough. I cannot thank Erin and Smiling Faces enough. I will continue to have all of my dental needs/procedures met by this terrific office. read more

It was my first time here and they told me to arrive 15 min early to fill out paperwork for my 9 am appt. I got there at 8:45 am and they didn't have me fill out the papers until 10:00 am. There was 10 other people with appts at 9 also so they overbooked the morning. They lost my file and called me to the desk, very unorganized. I sat in the chair in the back for 1 hour after waiting in the waiting room 2 hours. They only had the dental assistants look at my teeth, not once did the actual doctor so I don't believe them when they say I have no cavities. The asst rushed through my teeth cleaning, barely scrubbing every single tooth. I would never go back here. read more

Dr. Tracy Crear is one of the BEST dentists I've ever seen! She's beyond GREAT and well experienced at what she does. I couldn't have made a better choice than her! The service she provided me with was simply AMAZING! Thank You Smiling Faces :) read more

I had the best experience, and everyone in the office was so friendly! The front desk staff made me feel so comfortable and less nervous. Especially Danielle, who always truly puts a smile on my face! Would definitely recommend to anyone looking for a dentist! read more

I made an appointment for my husband for a basic cleaning. He left ONLY with an x-ray completed and was told he needed to pay $1200 for a deep cleaning. That $1200 cleaning could be broken down by quadrant...I am not sure WHO gets their teeth cleaned one quadrant at a time, but, this was their recommendation if he did not want to pay the $1200 up front. We have a basic insurance plan (2 cleanings a year, one x-ray, simple extracts / fillings) and according to them, they accept our insurance BUT the basic cleaning was not covered...unless he coughed up another $150. The doctor, Dr. Crear, seemed like a nice person. However, the doctor seemed to know the system and was playing into it. The whole experience felt like you were being manipulated to spend out of pocket money, regardless of insurance. Additionally, there was no private space for getting your teeth cleaned. Rather, it was an open room with no real divider between patients. This may be common practice...but we are accustomed to having our own room for getting our teeth cleaned. I would not recommend going to Smiling Faces Dentistry on 4747 Earhart Blvd. Find another provider. read more