This business was highly recommended for patients with special needs. My severely mentally disabled brother uses this office because of how hard it is to locate a dentist that accepts Medicaid and Medicare In this area. The wait time every time has been hours despite having an appointment.
Today his State appointed staff was denied access to him during his visit, even after being advised of the state authorization and requirement for his presence due to my brother's volatile mood disorder from stress and his TBI disability.
He went in for a simple cleaning, which should only have taken and hour or two. His appointment was at 10 am, he arrive just before 9:30 am. The office manager stated to Billy's staff he changed his appointment to 11 because the dentist hadn't gotten there yet. At 11, he was sent to a room alone, without his staff. They gave him a protein shake without prior approval or clarification of any impact it might have on him, due to allergy or dietary restrictions.
When I called to get information, the office staff refused to take my information or a message for the dentist to contact me. They were rude, unprofessional, and outright disrespectful to me. On multiple occasions, I asked Edwin why was he talking to me this way when I was not being combative, or rude. The reception staff in this office continued to be this way to my brother's staff and deny him access to my brother.
I was advised by Edwin, the office took it upon themselves to do a root canal, and crown after the cleaning of my brother's teeth. This decision was made without consulting with me, his power of attorney, or his state-appointed staff, they actively denied my brother access too. That same decision caused him to miss his lunch at 1:30 which enables him to take his prescribed medications, which aqqre to be taken at 3 pm.
I was told if I had questions instead of calling I should have been there with him instead of his state-appointed staff. I arrived at the location at 4 pm. At 4:30 pm, my mentally disabled brother was still actively being worked on, which is 5.5 hrs after he was sat down in the chair for initially what was a cleaning.
After speaking with the dentist, and giving the dental staff his actual dietary restrictions, his allergies (which resulted in a different prescription being issued, and the first one destroyed in front of us. we were actually then able to discuss the absurd time frame, and her office staff (specifically Edwin- the office manager, and the unknown receptionist).
I was assured that this would not happen again. I have recordings of how unprofessional, and ignorant of the law for the infirmed this offices staff are.
Edwin - The Office Manager- stated "Hippa prevents parents or state caretakers from accompanying patients to the back." I don't recommend going to this business if Edwin is still in charge of how this office is operated. His lack of concern for the comfort, health, and protection of the patients seen, is alarming at best.
The DENTIST Dr. Tracy Crear, was very friendly, but did nothing to explain, nor was she overly concerned with the 6 hrs they had a disabled patient in their chair with his mouth open for so long, the way her staff had behaved, or the fact that the Police had to be called to get any kind of accountability to secure the safety of this disabled person. She was not concerned with the lack of breaks for food needed because apparently, a shake was enough for a pre-diabetic. Despite my brother bringing his medication with him for them to document, which they didn't even look at it until I pointed out that his meds had changed since the last visit and they needed to be sure any of the prescriptions they gave wouldn't adversely react with his daily meds, and still he was denied access to even that.
To say this was a disastrous dental visit because of poor communication by office staff is an epic understatement. The dentist wasn't even aware of half of the issues she had because she was too physically busy to even consider the additional care that should be given to the mentally disabled's physical needs.
I think this Dentist simply relied on poor office staff and they failed her. She has a good attitude, tons of years of dental experience, and seems to want to do what's right. Her office manager and receptionists however are in severe need of legal, and customer service training. read more