Robert and his son Nick were awesome to deal with. They were the first to respond when I posted the…read moreneed for service and came the next day on a weekend. My Pellet stove was 25yrs old or so and I felt like Robert took the time to give me good advice regarding whether to try and repair it or purchase a new one. They were responsive when I asked questions while shopping for new ones and gave good feedback. I decided to purchase a new one. He and his son installed it on a Sunday (which was when I was available), really took care to be neat and clean in my house by putting down drop cloths and cleaning up very well. They took the time to walk me through how the new one works and hauled off the old one to dispose of. The pricing was very reasonable to me for the service I received

The only reason I gave him one star is, they won't let you give them none. They came out and put a…read morefan motor in and a remote charged me $500. The remote was used and didn't work. The fan motor was the wrong one and didn't circulate air. I finally gave up and called someone else nothing they did was right or worked. Be warned don't use these guys.

David did a very good job correcting an electrical issue. He knew exactly what the problem was &…read morehe installed two more dedicated lines in the electrical box to make it possible to run the dishwasher without knocking the power out. I was impressed with David as my tenants told me he was wonderful. I have confidence in David & he just bid a much bigger job making a utility room into a laundry room. This job requires bringing water & gas or electrical lines into a small space. In his bid he kept me & the tenant aware of space restrictions. He seems to be very knowledgeable in all aspects of construction.

From the owner: Diverse range of service, affordable,quality, integrity, punctuality willing to do even the small…read morejobs

Before moving away from St. George, this was my number one service place for the old cast iron wood…read moreburning stove in the house I rented. It was constantly giving me problems and was pretty hard for me to figure out on my own. Luckily Tim came to my rescue and was able to get it running in no time! He then gave me detailed instructions on how to continue to use it with the promise if I ever needed guidance to just call and Jane at the office and she could answer or help me troubleshoot the problem. They were so kind and helpful. I would absolutely recommend them to anyone when it comes to anything involving fire ;) They are experts!

I have shopped other fireplaces stores here in town, and in my opinion Custom Fireplaces is the…read morebest. Over the years in investing in building houses, l will always use Custom Fireplaces because of their quality, price,service, and if there is an issue they stand behind their products and make it right. l love their new show room.

From the start Lawrence was fantastic in perceiving requested new fireplace remodel and the…read morefireplace I wanted to use. Through his guidance and recommendations I went ahead with the suggested contractor, Get Floored and over the last few weeks we designed and installed an amazing new great room fireplace. I highly recommend Alpine for your fireplace space

Called this place with a fireplace issue. They answered the phone like a real business. They don't…read moreservice the brand in my house, but they do respond normally if you are in the market for a fireplace. Keep that in mind when buying, some others don't exactly provide service after the sale

Lengthy process, miscommunication and understanding. Hopefully will be resolved soon.read more

You can rely on "The Hot Guys" to repair your pellet stove! Our stove was fixed in less than 1…read moreminute. The technician discovered the issue, fixed it and then went through the rest of the stove to make sure the unit was 100% operational. Best service ever. Barry Chalmers from Surefire LLC did the work. Bob

I made an appointment to have my fireplace serviced. Arrived on time and after 30 minutes said my…read morefireplace was ready to go. I paid them. Didn't use the fireplace until 3 days later and the blower did not work. I have called and left messages 4 times in the last 2 weeks and no response. They obviously don't stand behind their work.

Replaced logs for ventless in two fireplaces (main house and casita), plus had Southern Utah…read moreFireplace replace (add) safety bits to outdoor kiva. Fireplaces working great - outdoor kiva too. Pleased with our purchase and with the customer service provided.

A company is only as good as the reason for a poor review ! When everything goes well the response…read moreand reviews are great But my experience with Dixie fireplace is HORRIBLE , POOR RESPONSE. never answered phone calls .got these responses to my electric fireplace not working ..first time the heater went out soon after install , it was replaced.Then a few months later the whole this flame& heat stopped working these are a few of the responses: I am putting in computer right . Tell me again your model number We have a new system can't find you Don't worry it's still covered warranty Putting in computer now What parts again ? Want to make sure they are on the truck! Ohh been so busy with home show Parts were ordered from Florida We have been to busy to answer messages YOUR FIREPLACE IS NO LONGER UNDER WARNITY!! It was when the issues started but even after dozens of messages and 4 visits to the store never once did they not have a reason or excuse, but always very personal and reassuring that it would be fixed ASAP..And if not covered why not say that and just send repair person with invoice..

I bought my wood burning stove here. They carry my upscale stove brand. He went out of his way to…read moreget me discounts and save me money where possible. I really appreciate his assistance. You will be very satisfied that you are receiving the best price and the best value for your purchase. They are located out of my area, but driving over an hour to pick it up will be worth it for this level of service.

I have to start off this review with a critique of the other reviews. If you were to listen to the…read moreother reviews, you would think bad of this company. I'm here to tell you this has to be one of the best experiences I have ever had with a small family owned company. The integrity that Joel the owner showed is just the best. I try my best to use locally owned companies in Flagstaff and give them a chance to earn my business. I have tried to get service or a replacement fireplace here in Flagstaff for years. All the other companies do not even want to take a look at repairing my fireplace. They all want to replace it. Joel and Wizard's talked to me about evaluating the fireplace before any recommendations. Wow! What a refreshing experience. Joel did a thorough job at looking at all the parts of the fireplace. Explained as he went. I had no idea that the gas fireplace logs "must" be set in a specific configuration for the unit to work properly. He looked up the manual and made sure the fireplace was set up correctly. Once he did his evaluation he got it working in no time at all. Again.... He got my fireplace to work rather than push me to buy a new one like the competition. The value in being able to save over $15,000 was incredible. How can anyone write a bad post or review when clearly this man is genuine and honest!!! I can't stress enough that this is a great company and worth it to you to try them. I will most certainly have them back to do the proper maintenance and when it's truly the time to replace this fireplace Joel and Wizard's will earn my business.

I have been a customer for over 20 years and I always have them clean my two pellet stoves once a…read moreyear. Jason and his son came today and did an awesome job. This is the second time Jason has been here and he is very good. My complaint comes with the fee charged $497 for a 45 minute job. This was up $130 from last year which was up over $100 from the year before!! I'm a 70 year old widow. They don't offer a Senior discount but when I called I was informed that had I had the job done between Memorial day and Labor day I would have gotten a 10% discount. Nice that they never informed me of that after ALL these years. I probably wouldn't have done that because I wouldn't have wanted anyone up on my roof in temperatures of 100 +. I'll be looking for someone else. So much for loyalty.