Milk and Dairy are wonderful Delivery and customer service not so much. I have been ordering from Smith Brothers for decades and it sad to see quality of service decline. My milk has been delivered as late as 11:30 am when I complain I don't feel heard. they try to push me off the phone asap with no possible solutions to the issues offered. Frankly it sounds like they don't value customers. I don't want my delivery sitting on my porch all day. Does this company not understand we can get groceries delivered to our doors by other means. They make lame excuses for late deliveries also todays delivery was not cold I'll give them one more chance then I'm going to cancel my service. read more

I made this amazing pasta using fresh ingredients I ordered from Smith farms: Italian pork sausage, freshly grated cheese, and for my cream sauce I just used whole milk because it's so lusciously rich and creamy that it makes a great "light" Alfredo. No need for half and half or heavy cream! This place is amazing. I'm baffled by why they don't have higher ratings. My milk and other ingredients have never spoiled. read more

Smith Brothers - Food Delivery Services Near Me - Kent, Washington

Love having a reliable service delivering fresh milk, eggs and produce to my door. It saves me a lot of time not having to run to the store. Food delivered for just a little more cost and sometimes the same as the grocery store. I just wish they had extra-large eggs again, their eggs last longer than the grocery store ones but they are a little on the small side. read more

I have been a customer just a couple of years and not had the issues I see posted in other reviews. I've experienced a missing item once or twice, and I have had produce delivered that was not in the best shape or ridiculously small, but all I do is email customer service and it's taken care of immediately without any pushback. I personally think it's a great service and it actually helps me reduce food waste since with weekly deliveries. read more

I am so incredibly disappointed in Smith Brothers. I have always found Smith Brothers Farms to have a great product, so I decided to joint their home delivery program I set my first order to arrive just before Thanksgiving. Upon delivery, I immediately check the expiration date and found that EVERYTHING expired within 10 days. The very same products are available at my local grocer with expiration dates much further out. So, first note was that I get older milk when I order directly from the farm NOT fresher milk. On Thanksgiving morning I got to work. I grabbed the heavy whipping cream and the first pour was a big clump. Great. No whipping cream. Sent hubby out to grab some. Then, I got to work on fresh bread just to find that the milk was also clumpy and separated. I took the loss, sent hubby back out to the store and kept it going. This morning, the day after thanksgiving and still a few days before the listed expiration date, I served a big breakfast. Guests went to add half and half to their coffee to find it was also not fresh. At this point, I can't feel comfortable serving anything that was delivered to my guests, so the whole order went into the trash. I wondered if my fridge could be the problem, so I checked the thermometers and other delicate foods to see if they had signs of spoilage. No issues were found. It is very clear that the Smith Brothers products were just miss-handled before delivery and not that fresh to begin with. I emailed Smith Brothers and got a generic reply and cancellation confirmation. No explanation of what went wrong or apology even. I am so deeply dissatisfied and warn you to think twice before ordering their delivery service. Just buy your dairy from the store. read more

We were long time Alpenrose delivery customers, Smith Bros took over about a year ago. The quality of products went down as well as having short dated dairy products,with less than a week for best by dates. Our delivery time was changed to 4:00 am, so either get up super early to grab the items or they sit out for hours.The delivery boxes only get ice packs in the hot summer. The delivery person also made enough noise to wake our dog, thus barking and waking the household. In the event of quality issues, refunds are not made but credits to your next delivery. We canceled, there isn't anything they sell that we can't get locally at Safeway for cheaper. read more

My wife and I have been customers for 30-plus years. We've only had to contact Customer Service five times or fewer during that time, and they always resolve our issues quickly and in a friendly manner. The Smith Brothers products are always high quality; the only problems we've ever had were with products supplied by other companies. They occasionally sell out of products, which can be annoying, but we always have other options available for those rare occurances. We are happy to support a local company that provides a valuable service. Keep up the good work! read more

Have had Smith Brothers Farm milk and other products delivered for over 15 years. The service is great, products they make are wonderful and theirs is the only milk that tastes like milk to me...I relocated from the Heart land and am use to having dairy fresh milk. read more

Strawberries and raspberries both "on sale" but both had moldy berries. I think "on sale" means these things are going bad so we need to get rid of them. read more

While the process to initiate delivery is somewhat confusing, when we did finally receive our first delivery, we were very happy with the experience. The products were expertly packed in our very own Smith Brothers box, and everything we ordered was fresh and delicious. We especially enjoyed the opportunity to indulge in Trophy cupcakes, as this offering was what brought Smith Brothers to our attention. The milk, eggs, yogurt, bread, ham, tortillas, salsa, etc were added delights. We are certainly hopeful that our positive delivery experience continues, as we'd love to be longtime customers. Pro-Tip: Smith Brothers offers weekly or every other week delivery, so you can tailor to your family's needs. read more

Third week in a row to get milk delivered at unsafe temps (45-50 degrees) right off the truck. Ironically I wasn't even supposed to get the milk this week--I called to get a credit and cancel my account last week, apparently customer service is faulty as well. We've also heard all three weeks "I'm sorry we haven't heard about any issues with warm milk" even though I know I've personally spoken with them multiple times now about it, my neighbors are experiencing the same. Such a bummer, we enjoyed the service for years but it's gone downhill big time. read more

Since I can't reply to Bob, I'm gonna write this update. How the hell did you even look up my address when I never gave it to you on here? Also, the account is under my husbands name. Please do not lie about looking up my address and deeming it as inaccessible to save face. I do not have any building code, door code, or gate. I am right next to the street. I can literally cart wheel onto the street because I am so close to the damn street. Your company is a joke. read more

Smith Brothers - My loft that is literally outside. No gate, no code, no building entrance. (To the left is the garage) - Food Delivery Services Near Me - Kent, Washington

I called SBF and the woman I spoke with today regarding my need to test the product , I asked her if I can order one time delivery ... she sounded extremely lazy in answering any question I had. I heard a sigh in her voice answering to any of my questions. There was a dead air silence in replying to me. Ultimately, I thought maybe I should just go ahead and check out the website. The website clearly says something about an option for one time delivery. I placed items in shopping cart and looked for an option for one time delivery so I am not tied to receiving Same items every week or even every other week. I don't need the same items so frequently but I could not find option to select one time delivery. I went ahead and placed my order anyway thinking that I can call back and speak with a human being to make it one time delivery. When I called back the place after placing my first order, the woman who answered my phone was extremely rude in her tone. Extremely unfriendly! I asked her about the one time delivery. She said that is not an option . Either I have to receive the delivery every week or every other week I said okay then cancel my order She really didn't care and quickly said she will cancel the order!!! Wow !!!!! Bad customer service !!! Haven't tried the product so don't know about the quality of product but the service - not even one star !!!!! read more

They have really good dairy products which is why I keep them, but they really need to ditch the harvest box. 2 out of the 3 I have ordered have had moldy or rotten produce in them. The most recent had a tiny head of lettuce that was rotten and the description of the box said it should have been a Cascade crunch mix. read more

Smith Brothers - Lettuce - Food Delivery Services Near Me - Kent, Washington

The main reason I'm leaving a 1-star review here is because they intentionally make it difficult to cancel the service. Not THAT difficult, you just have to call and talk to a human being, but it's obvious that they purposefully didn't put this functionality in their app or on their website, under the very lame justification of "coordinating removing the box". I usually don't mind this kind of thing, but in this case it really bothered me. If I was able to easily cancel and restart the service there was a good chance I would have come back, but because it was intentionally made difficult, there is ZERO chance I will ever use this service again. read more

We've only gotten or delivery on time once in the past two months, terrible. A few times they were 6 hrs late. Without so much as a call or message to let us know they were behind. read more

We had Smith Brothers delivery service for a short while. The products were fine but the delivery time did not work for us. Delivery was at 4 AM and the driver would come zooming up the street and would enter our driveway at a very fast speed. All our dogs would wake up and bark so even though most times I was lying in bed awake, others in the house were awakened. I canceled the service due to the fact that delivery time could not be changed. I did report to Customer Service about the driver speeding through our development. I had a neighbor mention it to me as well. I had no issues getting the service canceled. read more

I'm writing to just sing the praises of this fine company that made things right for me when one of their delivery drivers had an unfortunate accident that damaged my car. They easily could have ignored my claim as there was no clear proof that I could hold them to, but they took full responsibility and got my car completely fixed. Many thanks to Jaireme Barrow the manager that helped me with this. Definitely a company with integrity which I can only think must apply to their products and delivery. read more

I have a milk man! When I was a kid we had a milk man that delivered glass bottles in a crate to our front door. Those days are looong gone, or so I thought! Smith Brothers was introduced to me by a friend. Now my milk, cream, bacon - utterly delicious bacon and deli ham are delivered every Tuesday. They have many, many products but these are my go to's. Make sure your order is what you want 2 days before delivery. For instance; I firm up my decision by Sunday night to go with our Tuesday delivery date, and all is good. They delivered a white, non-descript, insulated box on my front porch and they include ice packs with the milk etc. to keep everything cold. I do wish they had other yogurt brands, I'm not happy with their high carb yogurt. Orders over $10 have free delivery. (PS: Milk is not delivered in glass bottle's.) read more

What!?! They took our box away:-( We have loved Smith brothers, getting weekly goodies, expectantly opening out lil white box each Monday, and a later each Friday. But then my wallet went missing, my credit card canceled and then nothing in our box. An email told us our credit card didn't work, "oh yeah, we cancelled it, I need to put a new one in." We we're overstocked with cheese, so I made the mistake of waiting a couple of weeks before going to the website to put in a new card. But, the website was down. A week later I tried on a weekend and saw "your account has been frozen, call Monday - Friday (it was Saturday so had to wait until the weekend was over, no problem .... Except they came and took away our beloved white box - "no soup (or cheese) for you!!" We can take a hint. So sad to have been kicked to the curb by our milk man (person) read more

I have nothing bad to say about smith brothers. They deliver milk to your house that is yummy. They have other options for their weekly deliveries, but you come use them for milk. I had on bad batch, but I called their customer service and they refunded me after I showed them a video. If they had strawberry milk year round, I would be happy. read more

I was excited to try but delivery never arrived, i knew it sounded too good to be actually true, and after reading some other reviews maybe it's good it never showed up, but I wish I could get my money back. read more

Shady company that pries on people via dishonest practices. I highly recommend staying away. Between the woman who sold me on the service and the useless "customer service", they're only there to take your money and have no care in the world as to the deceitful practices taking place. Luckily I was able to find this in time while only taking minimal financial loss, and rotten products. read more

I LOVE Smith Brothers dairy and have been a customer for years. Imagine my surprise when I went in to make my order today only to discover that WITHOUT NOTICE they raised the minimum I have to spend to get free delivery. Two weeks ago it was $10 today it is $15 that is a big jump. More importantly they didn't advise us of the change. I called and was sorely disappointed in their reaction "we were going to do it 3 years ago" I have news for Smith Brothers since covid delivery from other sources is easier and cheaper then it was three years ago. I'm thinking through my options. The quality of your milk kept me coming this new charge feels sneaky to me. read more

We've been getting milk and all sorts of other goodies from Smith Brothers Farms for 7-8 years. We love their milk! It tastes so much better than what we used to get from the grocery stores, plus it gets delivered right to us. What's not to love!? We've been through a few different milkmen over the years but they've all been great. Our deliveries usually come around 5am which is perfect for us. One of my favorite things is looking through and ordering their ever changing seasonal items. Pumpkin spice for the win! There have been less than 5 times since we started getting deliveries that I might've been missing or gotten the wrong item. Their customer service is super friendly and quick to fix the problem. If you want some fresh and delicious milk, this is who you should go with! read more

Smith Brothers - Food Delivery Services Near Me - Kent, Washington

The quality of their products is generally quite high , when deliver defective foods are delivered , think moldy berries , customer service makes it right in NY minute . My only comment is the that they would increase the dollar value of my order by closing the order deadline later in the day. The online methodology has enabled expansion their product line but has decreased their ability to serve their customers . read more

Dont recommend products are not fresh. Bakery pick up is only 2 times a month and milk sometimes comes spoiled. Customer service not professional. read more

Smith Brothers - Food Delivery Services Near Me - Kent, Washington

I love having a milkman! I get our staples milk eggs and yogurt delivered every week! And occasionally more things since they have a ton to offer like cheese, veggies, baked goods,.. I totally recommend this service. You get a cute box for your porch and delivery is free if you spend $10. Customer service has always been quick and friendly. read more

They keep delivering to my garage instead of the neighbors home. When I called to ask what the instructions said. Office worker said " leave at Single Family Residence" I said "he is leaving the food at garage. They need to go up driveway to find home. Office worker told me that the person with the order needs to call and REITERATE single family home, not garage! I asked with great frustration in my voice, why can't he find the freakin' home?" Then she hung up on me! Office staff gets no stars. Delivery driver one star for getting close and waking me up, but not finding home. read more

We have just started using this service about a month ago and I am very pleased! My 4yo daughter LOVES this milk and apparently is a milk snob herself haha this is THE ONLY milk she drinks all of. Other milks (and we've tried almost all brands) she drinks some, and tosses the rest. Our delivery is here when we get up by 5:15AM on Friday (even after an earthquake! Lol) and still cold so I don't know when Tyrell comes. We LOVE Daves Killer Bread omg so freakin good. We also have ordered butter, eggs, yogurt, and the apple snack packs. I have no complaints. It stinks to read such bad reviews and I hope Smith Bros can earn them back. We love this convenience bc we run out of milk before anything else and I hate stopping for one thing lol So, thank you for the awesome service so far, wonderful products, and I hope we have this for many years to come! read more

Smith Brothers - Food Delivery Services Near Me - Kent, Washington

Wow! They deliver to my door at 3am. When I get up early once per week to get my yogurt delivered. I have been sick so I can't go out to the store. I have a standing order so, if I forget it just comes. Great service too. The milk boxes are bigger then I remember as a kid. I see you can put ice to keep it cool too. I purchased a used old milk box.I will keep my bait in the box. It's a bit big but work for what I need it for. Luv my getting my milk delivered too. read more

The days of the milkman are still here!! Although they've turned in their glass bottles for the standard milk carton, it's still pretty cool to say, why yes, I do get my milk delivered to my front door! I signed up since my friend uses their service and I had a $10 coupon to trial them out - not a huge drinker of milk but when my little one switched to milk, I decided to try Smith Brothers out to get one less thing off my plate. It's a pretty easy online ordering system (you set up a standard recurring order but can freely modify it) and haven't had any issues in the past month that we've been subscribers. They leave a nice "milk box" in front of your door in which they deliver your milk to. I wished that there was some sort of signal or an estimated time frame so that I know when to go get my milk. I rather not let the milk spoil! The prices is slightly higher than the grocery store by ~$1-2 / 1/2 gallon of milk, which isn't toooooo bad. Plus you can get eggs, butter, bagels, etc as well! read more

We received butter today with an expiration date of tomorrow on it and mold all over it. Visible mold.

Had forgotten how nice it is to have fresh, delicous milk delivered. Growing up we had the same Smith Brothers Milkman for as long as I could remember (Tom - I thought he delivered to everyone's house!) When we are at an event at Pt Defiance Zoo, Smith Bros had a booth promoting home delivery - signed up (they had a good promo) and for the last 6 months have been enjoying the best milk - I've had in years! They also have the best cottage cheese you'll ever taste! Love it - now my kids look forward to the milkman coming! read more

I've seen their truck in our neighborhood and thought I would give their service a try. It's been just over two months now and so far so good. Our first delivery hit a snag when the milkman missed dropping off our box and instead had our groceries in an insulated bag. Once I reached out to customer service, the box was dropped off on the next delivery. We keep our standing bi-weekly order and add items online for a one time delivery. They offer weekly specials as well as seasonal items. You place your order online specifying frequency (next delivery, weekly, every other week), add the item/s to your cart and that's it! They send you a confirmation email almost immediately. No need to put your payment type every time you place or update an order. Product variety is good although I wish they carried more produce and deli items. They do carry products which we have tried for the first time like baked goods from Alki Bakery and Coeur d'Alene Bakery, Blazing Bagels, Beecher's and Stumptown Roasters. Wonderful customer service, too! read more

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We've done business with Smith Brother's for several years and absolutely love the products and service. Yes... they cost slightly more than the grocery store, but you always pay a bit more for convenience don't you? I'm convinced they save us money since we rarely make th emergency trip to the store for one or two items. Regarding another review mentioning dropping service because they were not home to bring in the delivery and the products got warm... We have the same schedule, but I make a block of ice in an empty milk carton, place it in the box and milk, butter, etc. stays cool all day. read more

Olympia, WA delivery sucks. Driver/delivery guy wants to come at 3:30 am with no exceptions. Dogs barking won't cut it.. A lot of good products though. read more

It's wonderful to treat your self sometimes. One of our families big treats is having Smith Brother's milk delivered to our home. The milk taste better than what I see at the stores. It's such a treat knowing once a week fresh milk will be delivered to our house. They deliver other things. We are thinking about having them deliver our turkey. As a Smith Brothers customer there is a milk box at our house. That's convenient to if someone leaves their hat or something at our house I can just leave it for them in the milk box. When I drive around and see other people's mailboxes i'm happy that they are treating themselves too. When I meet people that are new to the area I often give them a half a gallon of our milk. read more

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It was a challenge to get signed up as they originally stated they didn't provide service in our area, but I was finally able to convince them since a neighbor a few doors down was already set up for service. The website is very handy and convenient to skip deliveries or modify your order. The milk is always fresh, the cartons are never damaged and the delivery truck must have some kind of super quiet stealth motor because after 2+ years of service I have yet to hear them drop off. Even the dog doesn't notice! If you're considering milk delivery (if you have twins or young kiddos especially) this is a great way to go. read more

Had smith brothers delivery for 6 months. I did it to mainly support local businesses but today I canceled my subscription with them. The milk quality itself is average. Nothing specific about it that makes them stand out. Price point for half gallon of milk runs about $5 so it's on the pricier end. The app for smith brothers is probably the best thing about the experience. My biggest gripe and the reason I CANCELED is because two consecutive weeks in a row and 3-4 times in the past several months, I was charged for my order and it was never delivered. For a milk delivery service, the whole experience is to receive hassle-free regular deliveries and smith brothers failed to live up to expectations. read more