I went through the drive-thru to pick up a prescription and was asked if I wanted to speak with the pharmacist. Since it was a new prescription, I said yes because I had questions and wanted information about common side effects and what to expect. The interaction was disappointing. The pharmacist seemed rushed and unhelpful from the beginning. I asked a follow-up question, and while I was still in the middle of speaking, she hung up the phone and walked away. I was honestly so shocked by what happened that I just sat there for a moment before driving away. I understand pharmacies can be busy, but patients asking questions about a new medication deserve time, professionalism, and basic courtesy. I left feeling dismissed and uncomfortable asking for help. read more

I thought for the most part customer was ok, until I called in to order a prescription. They put me on hold, and this lady answered the phone that was really rude. On the phone she yelled we don't have it! and then hung up the phone. I was having withdrawal symptoms and had to spend Christmas Eve in the ER., because of it. It turns out that they had the prescription ready all along. Another problem that I have is there is this lady that has dark hair and tattoos is really rude. I had to get some mesalamine and she messed up with the dosage. When I was line, she would mispronounce my name, she also told the customer that I should go somewhere else. I think she should be fired just how she treats some people. read more

Do not come here if you value your time or sanity!!!!!! Third month in a row that my medication has not been filled on time! They don't care if you need it or not. I have requested it 3 and 4 days in advanced and is always the same story. We're understaffed today or we only fill the meds if the people stand here and wait. Are they going to pay my hourly rate? They are wasting my time every month! I guess I am going to have to try another company. I only came here because it was close to home. I'll drive a little further if I can have my medication on time. Due to Technician hourly cut backs they can't do their jobs! Corporate is doing a horrible job! read more

This is the most incompetent Pharmacy I have ever had the misfortune of interacting with. The automatic phone system had no problem locating my Rx...however the staff were not as capable. Went round & round on Friday about a Rx was told that they couldn't locate the Rx. Unfortunately I had another Rx called in by my Doctor today to this same location (which was not what I requested) Surprise...same thing happened. My son went to pick up the Rx & was told there was nothing in their system. I asked to speak to the Supervisor & eventually a Pharmacist came to the phone. After voicing my complaint I asked to verify his name & he refused to give it to me. I wouldn't want anyone to know who it was that screwed things up badly either. read more

I stopped to get gas at the self serve gas pumps. I used my Smith's rewards card to get a $0.20 discount off each gallon of gas. Inside the store at the produce section, they always seem to have the freshest fruits and vegetables. This location has a pharmacy, and a US Bank branch inside. read more

Smith's Pharmacy - Drugstores Near Me - West Jordan, Utah

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This Pharmacy has no drive up window but the folks working there make up this with their kind and helpful service. Sometimes they can be slow at filling prescriptions but that is because they dont have enough people. This has been the case at many businesses since the lousy Covid disrupted all of our lives. So I cut them some slack. I would highly recommend this Pharmacy! read more

I had to pick up a prescription for a person in dire need . He had covid . The prescription was called in to smiths on 2100 s & 900 e . When I spoke to the pharmacist she was kind & friendly and suggested that I make a phone call to the location closest to me . I was reluctant however she said it's easy just one call . :) I went to the 9000s 4000w pharmacy . The pharmacist said she could not find the name . I asked her to call the smiths on 2100 so . She refused to do so . Ultimately the pharmacist did find the script however one item was missing . I asked her to contact the other location . I sat for 20 minutes .The pharmacist would NOT call the other location . . I drove home & got paperwork and drove back again . The pharmacy tech helped this time she called the 2100 s to Clarify the order . She had it done in a few minutes . The tech did what the pharmacist would not . With the cost of gas and on a fixed income it is difficult to make ends meet . Hooray for the tech The pharmacist was having a bad day ? Idk , what has happened to service ? read more

The short blonde Pharmacist is the bomb. She is the most caring medical professional I think I've ever dealt with. She seems to really care how you're doing and will take the time to answer any of one's needy questions. Thank you read more

We have had the WORST interaction thinkable with this Smith's Pharmacy. We brought in a valid prescription and their literal response was "we don't have to fill anything for you because we don't personally know you." So they turned us away without the medicine. This by the way, is after years and years of filling at a different Smith's location without any problems. This particular Smith's Pharmacy's policy is to only fill for their friends. Look at the number of bad reviews this pharmacy has received. They have zero customer service. I implore you not to use this pharmacy!! You WILL come to regret it. read more

I do not normally take a medication, but I needed some doctor ordered eye drops. Hearing the price of the drops, I specifically asked them to check GoodRx for a better price. They did not look and over charged me. Inaddition to that, they overcharged me $40 over what a local competitor would charge. They will not price match competitors. I found this out after I got home. Never, Never, Never use a Smith's Pharmacy. read more

Alex is very rude as are most of them in this pharmacy prescriptions are never ready even if you call them in days in advance and the attitude is "oh well!" read more

These guys customer service is horrible. I had to switch pharmacies due to insurance. Never had to wait like this before and the treat you like they are going out of their way. Go across the street to Walgreens pharmacy they greet you with a smile and act like they are helping. I had to go stand in line 3 times because of their screw ups. read more

Ever wonder why you don't see the same people here for very long? The turnover is a clear indication of how miserable they must be to work here. It certainly shows in their attitude. I know everyone has a bad day now and again but I have had so many experiences where they just don't care. It's laziness, apathy, incompetence...actually I'm not sure. I just know they make my experience at the pharmacy much harder than it needs to be. I didn't force these people to take up employment here. Yet, they treat me like their misery is my fault. Find a new job somewhere else, anywhere else. There must be someplace you can work that will allow you to feel more fulfilled, gives you a greater purpose, gives you a reason to get up in the morning and puts a spring in your step. I'm literally trying to pay you. Help me give you my money. You have products that I want and need and with a prescription have every right to obtain. Help me. Help me, help you. read more

This pharmacy is the slowest and poorly managed pharmacy i have even been to. Always out of the simple things that the rest of the pharmacies in the valley cover. The staff is rude and the drive up window may be the worst service i have ever seen. They close it early they take their time they make you come in because they just don't care to hurry. Customer service is dead but this place takes the cake. Please put a Walgreens close so we don't have to deal with this "local" pharmacy any more!! read more

Customer service is horrible at this pharmacy. I see all the horrible reviews and the management doesn't do anything about it. I was even thinking to sue them for discrimination, authorities should check this location. I was being helped by the only employee that is respectful over there, Edgar and he was explaining me in Spanish a situation of one of my prescriptions and my mother's when suddenly Shelley, the supervisor jumped in the middle of us being very disrespectful, unprofessional and rude for no reason, she asked me to have a seat when I was in the middle of my transaction because they were busy. When I demanded an explanation from the grocery store manager which was very polite and helpful (she doesnt work at the pharmacy) for the reason of her behavior, Shelleys' response was that she got upset that her coworker was taking too long helping me. Now when I go there the employees tell me they are very busy and short staffed to provide me with my medication that I should go the next day to pick it up they dont even give me the option to wait for the medication. read more

The customer service has been declining for several years at this pharmacy. If they have to contact your physician they don't and then they lie about it. They have a handful of pharmacist that have customer service skills otherwise they are really put when they have to do their job and extend any kind of customer service. I don't know when the customer became the enemy but they are for this pharmacy. read more

Basket Smith's!!! Great selections of all sorts of products! Even for things like house plants to clothes! Highly recommend

1 - Customer service is just excellent 2 - the prices are not to high and no to low, food is fresh good value and very varied selections 3 - yes i will be doing my shopping here more often. read more

Said that I needed a mask to enter store. But then tryed to sell me one for $5...$5 for a piece of paper mask?!

They have THE RUDEST people working at this particular pharmacy! I have been filling my prescriptions here for years and now starting at the beginning of the year I have had nothing but problem after problem and with the worst customer service I have seen. They are so rude and not helpful at all. They do not care about their customers. I will not be filling my prescriptions here or even shopping here anymore. read more

It reminded me of an older super market because of the layout of things, it was kinda nostalgic in a sense. Great fast service, pretty empty always which is nice, and it had everything I wanted from a Smiths. read more

The more I shop at Smith's, the more I like it. Prices are moderate in comparison to the other grocery stores around, and they generally tend to have a good selection of whatever I need. Their produce tends to be fresh and well kept throughout the year, but borders on being over-watered. (Be sure to give that lettuce a hearty few shakes before bagging it, or you'll fill your bag full of water.) They could use some more selection on mushrooms; you pretty much just get white or brown button mushrooms. Tofu is a good price as far as American stores go. Last time I went, I looked for a stir fry mix to save myself some time but couldn't find anything more than a basic vegetable blend. If you're in need of a grocery store, you shouldn't hesitate to shop at Smith's. read more

Worst service in the world. They tell you 10 minuets you wait 40. The pharmacists is older than modern day medicine. They have no customer service or feeling. The man they have running the cashier can't speak English. They only care about getting you away from them so they can talk badly about their customers. I will never come here again. read more

Smith's pharmacy on 4500 S 950 E has always been pretty good but now that they are offering the COVID vaccine it's ridiculous!!!! The line is almost out the door just to pick up a regular prescription. I'm considering changing my prescription to a pharmacy that isn't trying to save the world one vaccine at a time.... so frustrating to say the least!!! read more

This place sucks, they are so slow. Last time I picked up a prescription, I called and asked if it would be ready when I got there and they said yes. I got there and told the woman at the register that I had called previously and she rudely told me that she would let the pharmacist know and that I was there. This was the final straw after several different bad experiences at this particular pharmacy. I recently switched to a different pharmacy because of how slow and rude the staff are at this particular pharmacy. read more

My prescription was called in at 8:30 in the morning. I went to pick it up at 11:20 am. They had no record. They hadn't checked their voicemail. They found the order at 12:00 and said it would be another 25 minutes to pick up the prescription. That's a long time to wait for them to find the order and then even longer - four hours - to fill the order! read more

Today was the first day I have been disappointed in the pharmacy and the pharmacist. I have filled the same prescription 4 different times and today they announced they were not a compounding pharmacy. They didn't care that another pharmacist had help us 4 times before. I was shocked by the lack of caring and rudeness. Where is my old pharmacist? Where is the guy who cared about me? It's very sad, especially when you've just had a procedure and are feeling awful. Stars - 5 for the past. 0 for today. read more

The store is clean and well stocked but as far as staff goes they are lacking. The staff all seems younger and they have horrible customer service. read more

I thought this was a Marketplace, but nope, just either a recently re-done or newer store, not sure which. Smith's has really upgraded their locations overall, for the most part and this one had a very nice layout, even if slight elements were counter-intuitive. Yes fuel points, yes a ton of coolers inside (very nice surprise) and yes the sort of clean store it's a pleasure in which to shop and putz around looking for quick stuff to grab and go. Nice work here. read more

Love Smiths because it's not crowded, but the pharmacy is always so busy!!! The people in the pharmacy are friendly for the most part but it seems like an eternity to get a new prescription! read more

Smith's is my store of choice! Smith's is pretty much the only alternative to Wal Mart. It is smaller than Wal Mart, but I am satisfied with the selection. Every Sunday I buy 3 or 4 of their cheddar jalapeno bagels and snack on them throughout the day. I love my "Bagel Sundays". The people who work here are always nice and helpful. I can't resist stopping and grabbing a 50 cent candy bar. read more

Smith's Pharmacy - Drugstores Near Me - West Jordan, Utah

The staff is really rude at this particular location. I even do self check out to avoid having to deal with them and they take it upon themselves to make fun of customers in their little group. They think people can't hear them but it really shows how young and immature they are. Now I drive to the newer smith's marketplace nearby, they have a larger selection anyway. read more

They ask for ID when you drop off prescription and they try to lie to you and convict you its state law which is not. State law says need to show ID only when pick up. their prices are awful. i recommend go to Macys they are good read more

This pharmacy is ridiculously slow. I mean, stupid slow. Even at the register I've had plenty of time to write this review. This was all after dropping it off hours before. They aren't exactly friendly either. They all seem unhappy and like they hate their jobs. read more

Awful customer service in the service dept. I went to send a western union to a company to pay a bill, and the rep charged my card twice, then treated me like crap as if it was my fault. She didn't even apologize for her mistake!! I told her that if my bank charged me a fee then smiths would cover the fee since it was a large transaction. She told me they wouldn't cover it. I had to get a manager to come over and say they would cover the fee if I was charged one. This was the most ridiculous situation I was put it, then to have that lady try to turn it on me. Avoid this place if you can. read more