Just got back from getting my SUV smogged here-and was very pleased with the service. I called yesterday to check hours and if open as I heard from one place they had closed down- not true. I started to call, got interrupted and realized that it was about 2 minutes after 5PM by the time I pushed the button to make the call, but a pleasant sounding guy named Richard answered, and quickly gave me the info I asked about hours: 8-5, first come, first served, told me price for my vehicle, but added that they took competitor's coupons if I brought one, which could save me some $. I tried to ask minimal amount quickly, realizing it was past time for them to be closed & feeling badly about it, but Richard did not make me feel rushed, or that he was impatient or annoyed about it, so I said I'd be there in the AM. I arrived about 2 minutes to 8AM and Richard walked outside to say hello, as he recognized the vehicle I had described (I apologized again about calling so late and he said no problem). I found another lady already seated inside waiting for her car to be finished. She seemed happy with the service she was getting and how she was treated also.
Richard told me I had option of using the coupons I had, but those prices did not include a free re-test as their full price did. I asked how much for a re-test if needed & he said it would be same as I paid for this test (coupon price), which was not bad, in my opinion since my vehicle is all-stock and well-maintained and has always passed, so I chose the coupon price- and maybe 10 minutes later was walked out to my car- he even opened the door of the car for me and said see you next year- yep, I plan to bring the truck in next year.
I really did not meet the technician who did the testing, but he drove my car carefully, did the job quickly and did not get any dirt or grease on any part of the interior (I do keep the engine compartment, etc pretty clean also) so I am happy with them, too. Apparently they have several technicians, so no wonder the friend who referred me says they are always quick.
I figure I got all the info I needed up front, given without even asking for most of it, was treated pleasantly, had a good job done, my car handled nicely, was done in short order....what's not to like here? Sure, I'll be back next time. read more