i come here 2x a week and i get the same thing. this new guy told me pick from the old packs be…read morewont give me fresh ones

They are never helpful. I purchase items and they claim they do not have them when I go back when I…read morecan see them on the shelf. Not sure how they stay in business.

My girlfriend & I went to Galaxy tonight, looking for a specific item & although we knew what we…read morewanted in general, we were definitely open to advice from Galaxy's sales specialist. **Disclaimer: I went there ARMED with an ARSENAL of questions regarding very specific things we were looking for in this item**. Max greeted us immediately & Raven was right there with us to answer e.v.e.r.y. question I had, make helpful (& cost efficient) suggestions & was truly interested & persistent (but w/o any pressure!), in helping us find EXACTLY what we came in for! Their sales team does a great job at knowing the "in's & outs" of all their products & made us feel comfortable from the start regarding ANY type of question we had. Couldn't have had a better experience anywhere else!!! We will be back! Thanks so much, Raven (& Max!!!) Sidenote: 5 stars for following & enforcing mask wearing, gloves & social distancing!!!

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

Worst smoke shop company around. Do not waste your time or money here when there are better…read morealternatives. No refund policy even on defective vapes and defective cartridges. Greedy company that doesn't value its customers or their money.

For a newbie to the world of vaping, I was pleasantly surprised how friendly and helpful the staff…read morewas in assisting me in selecting a vape device and an e-liquid that would suit my taste. I was also pleasantly surprised at the huge selection and low prices of the vape devices and e-liquids. I now get my "Nic Fix" at around 1/10th the price of cigarettes. I have returned to this location a few times since my original visit, and my experience was just as pleasant (with other staff members) as my first visit. Just as impressive is that the young people who staff this store - some with cotton-candy hair colors and piercings and tattoos on various areas of their bodies, are very intelligent as well as super friendly, dispelling this old dude's previous misconception of them being rebellious young stoners with bad attitudes. I'm not quite ready to dye what's left of my hair green, but these young people have helped me shed my previous "Get Off My Lawn!" persona. Thanks for reading :)

Way overpriced for my taste. Also some of the liquids looked a little dark to me and when that…read morehappens, stuff doesn't taste right! In my honest opinion, pass this store up!!

I don't understand the negative reviews. These guys have good hours and great pricing (I typically…read morebuy juice and coils here). I call ahead to make sure they have what I'm looking for in stock because this place is about 20 minutes away for me.

Great service ! Would recommend to every one I know come hear for all of your needs vaperead more

The employees here are awesome and have excellent interpersonal communication skills. EVERYONE in…read morethe store front treats me with respect and kindness. Hoping positive reviews translates to higher wages.

I posted a while back before Christmas, but I don't see my post…read more I went to the Cloud9 in Woodstock off 92. The two gentlemen who work there were wonderful. They had unlimited knowledge about their products. I spent more than I was planning but it's because the guys there went beyond the call of duty. I got some vape fluids and two more vapes. They explained everything to me and how to use them. Even showed me how to fill the vapes & filled for me. Thankfully because i'm not a person who usually reads instructions first. One of the vapes needs to be filled kinda of in smaller whole next to the lg whole. If it weren't for the two young gentlemen showing me I might have filled it incorrectly. I don't know the owner or his policies. Therefore I don't even know if the staff is paid fairly. I don't even know if this company stands by what it sells. I can only say the two young gentlemen who helped me are worth their weight in gold. I'm hoping it's a reputable company that does stand by what it sells and even help you with say a vape I purchased in Fl because then we will always go back to same store. We just moved here from Fl a yr ago so still learning what companies are honest or not. That part of Cloud 9 has everything to do with who the owner is. I will let you know.

I pull up at 10:58, the door is locked and the dude refuses to let me in. Never going back here.read more

Staff was standoffish and unhelpful. Selection was also limited in. Would recommend trying…read moresomewhere else.

Best smoke shop in ATL!!! Don't shop anywhere else, they are either way over priced or rude. Nick…read morehas the best prices and the best attitude. Also, It's so hard to find male water pipes but The owner went out of his way to make sure I got one. He's the best!!!