love this smoke shop. Its close to my apt and they always have everything I need. I use camo wraps…read morewhen I roll and they have just about every flavor. The associates are always friendly and they also give 10% discount on every purchase if you follow them and ask for the discount every time you go in. Its quick and convenient for me so I will keep going here until I move out of Addison.

Kei provided excellent customer service. Super personable and informative! Wide selection of…read moreproducts. Will be back!

Paul, JORDAN, and Jason really know their cigars! And they are willing to take the time to share…read moretheir knowledge about each and every brand and help you make the right selection. The humidor is amazing and so well laid out with such an amazing selection. And, it's pretty amazing to stand out on the patio and watch $20 million jets takeoff, too!

After 20 years as a loyal, dues paying member of Addison Cigar, I have canceled my membership. For…read moremany years the former manager of the club, Mark Bartlett, created a welcoming atmosphere, a fun environment, and truly build a sense of community. Mark wasn't the greatest businessman in the world, and we members put up with the lacking ventilation, dirty bathrooms, old furniture, and other shortcomings because of Mark......we knew how much he loved us and that shop. Since his unfortunate passing the owner has brought in a new manager and the words "customer service" or "member" are not part of his vocabulary. Numerous changes have been implemented that make us all feel more like a number than a member, but the most egregious came last Thursday when I walked in the shop and the poker table where I and a number of other members gathered a few days a week to play some cards had been taken out. No warning, no conversation, no explanation. When I initiated a discussion with the manager, he basically told me that my and our opinions did not matter, as we are "just members". After 20 years, we were cast aside like some dirt off the bottom of your shoe. I hate to say it but I, as well as about another 15+ members have quit our memberships. It has been a sad week and this has been very difficult to write.

Came here cause Smoke House was out of stock. They didn't have Budlyf. Dude sold me on some stoned…read moregummies that were gross brown coated salt. 1,000mg of nothing. Some cheap ass mushroom imitation Wouldn't return because I opened it. That's $60 bucks of garbage

So clean! I went for a gift and was shocked at the cleanliness and variety of stuff available…read more I feel Boujee going in this place.

Man! This place is amazing. Very clean, well kept, and very organized…read more Most importantly, MOE, and ROM, were very helpful and open to answer ANY question I had. They know their stuff, and are very eager to get whatever you need! I go to a tonnnn of shops and this by far is the best I've gone to here in the Dallas area. Thank you Moe, & thank you Rom for some Badass service!

Very nice employees! Great customer service. I have only been in a few times. Once for a…read moreChristmas gift and the to resolve a problem. Different people, but each time extremely helpful!

Dude these guys are the best and have the BEST eat-ables in town and they are so knowledgable…read more This is a SMOKE SHOP don't expect anything more I mean they're cool but they're regular people and they have happy hour which is crazy! It's great recommend 10/10 URB is a great brand and they have so many options

The lady was polite but I found it weird that you have to show ID for non related tobacco…read moreproducts...apparently they've experienced tons of fraud before which is red flag. Policy change or update your POS system. Either way I'd be cautious of your credentials.

The best location of puff love! Tim always takes care of me…read moregreat customer service very friendly and awesome

Amazing staff super helpful. Give Payton a raise! So friendly nothing else to say…read moreBuy gone this far.

I've come here on an off for years. If you enjoy cigars now is the best time to come. Operations on…read moretwo visits (I don't smoke cigars as often now) have been incredibly tight. Staff is on point, excellent touch points to make sure you're well taken care of. Honestly? I've visited many cigar lounges over the years of travel. This place is easily one of the top that I've visited in my travels. Only one stands out as possibly better and I have to hop on a plane to NYC to get there. Thank you to Ashley, Amanda, and Shayla for the fantastic service.

Great selection with a large humidor. Great drink section as well.unfortunately we were not there…read morein time to try the food. Th gentleman behind the counter was helpful and welcoming along with our bartender who let us stay a little later so we could finish our cigars.

Came here my first & last time after leaving Target. Just needed wraps. Huge shock to find they are…read moreselling. Camo wraps for $5.40. Who would pay such a huge markup when the same product is available in other stores for 1/5 of the price? I love camo wraps & have been using them for a few years but not enough to pay $5.40. I'll be sure to go by the usual smoke shop next time.

Had a good experience in this spot. Ashley was my Vape Tender. She was helpful and nice. They have…read morea cool lounge area and cool lite up bars. Their happy hour specials promotes to their house line which is good. They had the biggest selection in Addison as far as Hardware. The only downfall is no tester tanks. Testing is base of smell or actually licking the juice off the hand. Thanks Ashley I appreciate your hospitality and you rock as a vapetender.

Great selection: literally thousands of vapes! Extremely friendly staff, helpful and not pushy…read more Good prices too, and sales/promotions.

I would like to give a shout out to the two representatives for assisting me today when I went into…read morethe shop I saw something that I wanted they were able to assist me. They have a great customer service so I just want to give them a quick shout out. Barbie and Cynthia they are the two reps that helped me out.

This place doesn't have a lot of the basic things I've found most other vape shops to have. After a…read morecertain time, it's drive thru only until 8:00am, no no looking around for alternatives. They did not have anything I was looking for, so I just bought a five pack of coils and it's a good thing I checked before I left because they only gave me three of the five in the container (so always check!). It appeared that there was only one person working but I was the only person there, so... I have no idea why it took as long as it did, but I was there for at least half an hour just to get the five coils. I'm still giving them three stars because they are open 24/7, which is more than almost anywhere else in the metroplex, so they get a bonus star for that! Perhaps they are able to run things more efficiently in the daytime. I've only come here late at night. Lastly, it looks like they are adding on (see photo)!

This place is overpriced. They try to double their profit from products on sale. I bought a smok…read morevape kit and got charged not once but three times for the same sh*t. Hope it doesn't go through because they told me "if the first one goes through. Just dispute it" little do they know that requires closing my card and retrieving a new one, and that's a pain especially during COVID. I tried to return the product because the liquid was coming out of the smok device occasionally and it burned my lip. They're Return policy is fraudulent as their receipt states otherwise. They said only on defective products but if you know how to read English, then you'd know that the way they placed their grammar is incorrect. See below. The (defective products) in parentheses is attached only to disposables! You have a period after each sentence, meaning it's complete. This place is only good for their Puff Kings don't buy anything else. I will only change my review until I'm satisfied, so Steven Green... look at this.