Shittttyyyy. Food is rancid .beef? Tacos? I'm super pissed...I feel like I just ate ass... I feel financially violated!!!! Never going to get my money back...le sigh read more

This is probably the only chain that I ever eat at. I have a good friend that works in the kitchen and he always has positive things to say about their hygiene and sanitary practices. He wouldn't work there if they didn't. I usually get the Chicken Chili Nachos which I crave on a pretty regular basis. It's big enough to share...actually it's huge! Three people could probably share it. Let me tell you something about the Smoked Wings. They've been hickory smoked (you can actually see the smoke ring), then fried, then rubbed with dry rub, so they don't taste like chicken anymore. They taste like pig. It's pretty awesome. I normally go on Wednesdays for "Ladies Night." Because I have two X chromosomes I drink free from 9 to 10 and it's only $1 after that. The appetizers are 1/2 off after 9 as well. The only thing that sucks about it is the DJ but I put up with him and his horrible mixing because, well, it's worth it. read more

BBQ BBQ BBQ! Off the main Street and easy to find. Plenty of parking. Greeted and seated, not too busy on a Sunday night. Friends ordered a pitcher of house beer which they enjoyed. Stated off with skillet corn bread served with butter pecan butter! Wow! Very sweet ending to the bread. Yum. Wanted to try the brisket but told it was "dry" from previous outings per our friends. We went with the pulled pork (added slaw to mine) and had a side of Mac n cheese (4 cheese per the menu). Friends had the pick 2 (both pork) and two sides. Reasonable pricing. They have 4 types of BBQ sauce ready in bottles at the table. Kc (sweet and tangy) Carolina ( vinegar based) , mustard, and red (sweet and spicy).. great for topping meat. We had the fried donuts for desert- not much of a donut person, but tasty! Large selection from menu- a little overwhelming.. but all sounded wonderful. 4 types of Mac n cheese, lots of meat options, plates and sandwiches.. the drink menu doesn't disappoint. read more

Smokey Bones - Barbeque Near Me - Orlando, Florida

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A chain restaurant with a much more homey feel than most chains. While the food is a notch above similar places (think Chili's, Applebees, etc), the major strength is the bar area. Yes, their menu has some BBQ goodies and descent food but the bar is the main attraction. Right smack in the middle of the restaurant it isn't an afterthought, instead it's prominently displayed with TVs all around and a comfy setup. The staff is also great, first time I went the waitress took her time to chat with us and tell us what she really recommended on the menu. Last time I went, I was with two friends who have been here a couple of times and the waitress, Erica, knew their names and remembered what they had ordered last time they were in. Then she turned and asked me for my name - when's the last time a waitress or bartender asked you for your name at a chain restaurant? As something of a beer snob I have to say I enjoy their draft beer selection with some imports like Heineken and Guinness and also some craft beers (including a draft made only for the chain). If you're looking for a spot that has everything you want in a sports bar but is not as rowdy and has better food then I'd recommend giving this place a try. read more

Smokey Bones is a former Darden chain that didn't work out because BBQ is regional, which made it difficult to expand to areas like Texas and Carolinas. The chain suffered closures and was eventually sold off. Since then there have been changes year after year. As of now they have expanded their beer offerings to include ciders, and craft offerings from Terrapin, Florida beer co. and I do believe I saw Fat Tire on tap once. The BBQ hasnt changed much since the original. They offer sliced Brisket, Pulled pork, bbq chicken, baby back ribs, and smoked sausage. Most of the changes have been with their sides, offerings that cater to chicks, and desserts. Overall its not bad, but its not the best either. It falls somewhere in the middle and is a good place to catch a late night snack and decent beer. Try the bag of donuts. They are warm, and come in a bag. read more

This restaurant is almost within walking distance of my home, I like the food and it's not terribly expensive, so I'm here a lot. The food is fairly consistently good. I've only had a couple instances where things were not up to par and I'm not going to bitch about that because it's hard for anybody to score 100 every time. The 3-star rating above comes from the consistently, inconsistent service. Generally, if I ask for a table I get fairly good service. It's not consistent, but it's only been bad (extremely slow) one time. My issue comes from sitting at the bar. I have a couple friends who'd rather sit at the bar and have dinner instead of getting a table. Out of 10 or 12 times sitting at the bar I'd say we've got absolutely terrible service 7 or 8 times. When I say terrible service, I mean consistently ignored for long periods of time. Literally having to beg someone to let us order or bring us ketchup, etc. Last night we sat at the bar, not many other people there and were approached quickly. We ordered a pitcher of Bones Brew and 3 glasses. We got the pitcher and glasses... and then... poof! We were ignored for the better part of 20 minutes. Finally stopped one of the bar waitresses and said "WE'RE READY TO ORDER NOW". She looked irritated, but stopped and took our order. While we were waiting for our food, we noticed that they weren't playing music videos on any of the screens any more. One of my dining companions asked one of the inattentive waitresses why they took the music videos away and she acted like we'd just shit in her wheaties. Very snarky and just all-out irritated that we asked her that question. Hmm... there are 12 or 14 screens with duplicates of sports shows (I know some people enjoy those... I'm not one of them) but why can't they keep the vids on one screen? Just one? We continued to get the stink-eye from the inattentive bar waitresses for the remaining time we were there. What was her problem???? I realize I could just solve most of the problem by sitting at a table, but why should I avoid sitting somewhere I like just because somebody else isn't doing their job and policing the staff? It's time to clean house at the bar Smokey Bones and get some people who actually care about what they are doing and don't have an attitude!!!! read more

The management at this restaurant is horrid. I've never been treated so poorly. The food wasn't bad, but I can never justify returning after how we were treated. There are so many better sports bars/restaurants nearby that have bigger better TVs, better food, and nicer staff. I hope this location goes out of business for the good of the local community, and gets replaced with a well-run locally owned place. read more

Let me start by saying I almost always sit at the bar although I have sat at a table once or twice when I stopped by with a larger group. I usually go with just one or two other people and find the service at the bar is better. The food is pretty good and after 10pm at the bar you can order items at a discounted price from the late night menu. The bartenders are friendly and attentative. I have enjoyed the pulled pork, smoked wings (these are meaty!) and baby back ribs as well as the mac and cheese, baked beans and brunswick stew. The burgers are usually pretty good too. This is a fun spot if you are looking for a sports bar atmosphere and bbq. read more

I normally refrain from eating at chains, but if I have to choose one... Smokey Bones is king. The redone menu (ok, it's probably been a year by now) is a big improvement. Highlights for me are the mini porkies (50 cents on Mondays!), the cornbread, and the good beer specials. They formerly had half-priced appetizer Sundays which turned me into a regular. Hopefully those come back when football season is over. Speaking of football season, the setup is nice for football if you're at the bar. 4 TVs to a side (Maybe 42", better than most places closeby), as well as a few scattered around the exterior of the restaurant. Just get there around 12:30pm and you won't have a problem finding the game you want to see. The only downside is the bbq chicken nachos just aren't as good as they used to be. They now have chili on them, but I don't think it's needed. You could probably ask for them without chili and extra bbq chicken, though. read more

I tell you what. You come here and ask for briana. She is the best server here hands down. I come here every week for there good food and great drink specials. Plus every night of the week is something different. My favorite night is thursday night trivia for sure..... Play for free and try to win gift cards for the restaurant. That plus there smoked wings are amazing for sure. Ultimately it comes down to the experience as a whole, and hands down this smokey bones plus the great service of briana equals a great night overall read more

I just went there for the second time for a birthday dinner, and we were all definitely pleased. The baby-back ribs were great the last time, so I decided to switch it up and this time try the St Louis Ribs, with the brown sugar glaze. I was very satisfied. Their beef briskets weren't too tender, but were still good. I definitely enjoyed the laid back atmosphere, and the service was excellent, considering the group we had with us. T.V's everywhere near the bar, so you could get a glance at whatever sport you're into. Very hospitable, and courteous service. Overall, food and service was great! read more

Normally this place is a one of our weekend go-to's. The food is decent and there is a full bar. However, our server at the bar (Megan) was extremely rude. My partner asked about how the steak tacos were cooked and she walked away with an attitude and purposely made it known she was upset. Even after, she was nice to everyone else at the bar but us. At the end; just threw down the ticket, didn't even ask if there was anything else we needed.. Extremely disappointed... read more

They have the best wings! Love the Parmesan garlic wiings. Always big and fresh. Delicious. Definitely makes the quarantine more bearable that some of my favorite restaurants are still serving to go orders. Nothing better than cold beer and wings! read more

"I had been going to this Smokey Bones location for a few years. I always enjoyed their food and their service used to be decent. But a couple of months ago, I went to the location for dinner and was served a TRURKEY burger with a RAW patty. You could not tell it was COMPLETELY RAW on the inside because it has char-grilled marks on the outside. My friend ordered the same thing and his was RAW as well. We let the manager know and filled out the incident report. We also obtained the contact information of their insurance carrier in case I may get sick. Sure enough, I did get sick and had to go to emergency care. Several hundred dollars and a week's worth of stomach discomfort later, I finally began feeling better and called the insurance carrier for the location to be reimbursed for my medical care. To my dismay, the adjuster was rude, unprofessional and has flat out ignored my request to be reimbursed for my medical bill. I did not even asking to be reimbursed for the day I had to take off at work or the general unpleasantness or inconvenience. I really just wanted my medical bill paid, which has now gone into collections. I don't know if this is some sort of a trend with Smokey Bones as a company, but the manager who had us fill out the incident report never apologized (the server did, by the way). The adjuster never apologized either and never, at any point, asked if I was okay. Is this how you want to treat your customers? No matter the quality of the food (which has also been declining in recent times), there's a level of service and respect you have to provide to your customers. Smokey Bones has shown it can provide neither. And they will never get my business again for that reason. I would encourage anyone looking for the most basic level of service and respect when dining at a restaurant to avoid them as well. In case anyone would think I'm making this up, I wish I could attach the picture of the raw patty ..... :( :( read more

Good food. Always got good specials going on and the bartender Izaiah is awesome! Great company and his mojitos are always on point!

I'm not usually big on chain restaurants, but I love Smokey Bones. This place is just reliable. It seems like whenever other restaurants are closed for whatever, Smokey Bones is open. It seems like the restaurant is slightly geared toward sports fans, so if you're going there to watch a game, it *might* be crowded, but I can't say for sure since I honestly don't care about sports and I always seem to show up when a sporting event isn't taking place. The decor is pleasant, and all of the staff that I've interacted with have been totally friendly and helpful. And whoever is in charge of the radio needs some props because they usually play a lot of songs from the 90s, so I can sing along to some Weezer as I'm waiting for my food. And the food is great. I've tried a few of their burgers and sandwiches as well as their ribs and nachos. All of those were on point. Each table has a selection of different types of BBQ sauces for you to add some flair to your meal. The prices are fair. Not once have I felt that I was paying too much for something. The food comes out fast, but it's always well prepared and the meals aren't messy. They never feel like they were hastily put together. They run their kitchen like a well oiled machine. All of the times I've been here, they haven't been super busy, so I have time to shoot the breeze with my friends for a while after our meals, and we never feel rushed to get out of the restaurant. If you're looking for some good BBQ style food and some great burgers, give Smokey Bones a go. If it's a holiday, and you can't find somewhere to eat, Smokey Bones has got your back. Also, one final plus, the last time I came here, there actually was some football game going on, and there were a lot of sportsball fans in there cheering for whatever happened with the ball. Thankfully, the hostess sat us far away from those folks so we could enjoy our meals in peace. Thumbs up! read more

This is just typical orlando chain restaurant dining. The food is overpriced and of mediocre quality due to the corporate umbrella. The servers are your typical uneducated central FL "I don't care type". You'd get more enjoyment out of drive-thru fast food and a stop by a convenience store for a 6pk. Great concept, horrible execution. Save your money. read more

Good BBQ, particularly for a chain. I enjoy all of the meats. Favorites include the baby backs, brisket and turkey. The sides are plentiful with a wide variety. And don't forget a bag of donuts. The atmosphere is adaptable to many different occasions. 30 beers on draft with multiple screens for a sports outing. Music playing but not overpowering for a date night or family time. Good service. read more

The server was amazing but atmosphere and the food was horrible The food was cold and a low price islote diner type Waste of money yotally read more

Pretty good drink specials, very large menu, the decor reminds me of any run of the mill brew pub in CO. The staff was really friendly and our waitress was super nice and she did a good job of checking on us even though she was busy. Big bar with lots of flat screens, and they said they had live music on the weekends. The reason we ended up going to smokey bones and trying it, is because it was a) the only place open at midnight (they close at 1am) and b) I had a $25 gift, so why not. I would have given this place 5 stars but we had issues with two items we ordered, first being the fries on the crowd pleaser appetizer, they were hard as a rock, and tasted nasty, everything else on the app was delicious. I kindly asked the waitress if she could bring us something else instead of fries, and she said sure and we went with the onion rings and then we ordered the shrimp dunkers. Before we knew it she had emerged with the rest of the food and we were looking forward to it. But unfortunately the shrimp appetizer was seriously salty and fishy just a little bit. Not sure where they get their shrimp or the recipe they use to batter them, but its just a horrible dish, would never order that here again. Overall it was so so, Like I said I would have given them 5 but there were issues, and the only reason I kept it at 4 is because these people obviously have customer service experience. They were courteous, friendly, suggestive, and also listened when I had a complaint and they took steps to rectify it so my experience would not be a negative one. They did remove the shrimp from the receipt as well. And just as we were waiting to pay our bill, the table behind us got seated, and they tried to order but the waitress explained they had just switched to a late night menu, and they made an ordeal out of it by saying they drove a long way to eat there and all they could get was burgers at that point, so the waitress called over the manager and he thoroughly apologized and tried to oblige their requests even though some of the items were not available, they decided to stay and he also bought them a round of drinks. So the customer service here is top notch in my opinion. Hopefully someday I can come back and try some of their other dishes such as smoked wings, and or the double trouble, read more

Well I promised a burger review next visit here and well - so it isn't so. Fire Me! Actually, I went in with the intention but was soon challenged by Jason's announcement of this new Brisket offering at Smokey Bones. Um, now I do have a severe weakness for that cut of cow as stated in other reviews, so, I was Shanghaied away from my original focus. Not my fault! The Kettle chips and side of onion rings we started out with didn't last long. Chips are seasoned good and fried okay, and served with two dipping sides. (could have been a bit more fried to rate the "Kettle" reference in my opinion, but still repeatable. Onion rings are works of art in their Panko crispiness. This was a good starter too. Also comes with a dipper but no thanks from me. These guys are damn good just as they came. Okay now the hard part- Their new Brisket. On first sight my heart sank. Sorry but for $18.99 - I really expected to see more that 4 slices of 1/2" thick brisket. Okay it is cut the long way ( 6" -7 " long) but for $19.00! ?? Hey-juse!! Okay, if its good I'll calm down. Oops, this wasn't my night. Perhaps my anticipation exceed expectations, but the following bites were tough and just not ringing ma-bells. That full rack of glistening burgundy colored ribs next to me was making my selection look like the true looser of the night- that it undoubtedly was. Jason stepped up to the makin' it right challenge and man, made it right! THANKS! Exchanged the brisket out for a full rack (I kept the sides) and went on to enjoying the night out with baby backs on my breath. This was a great PR move, saved my chi for the evening and assured themselves another visit; to try again to do their awesome looking burger- as promised! Their menu pictures of the burgers will ENTICE you! These new burger offerings look fantastic! read more

First and most importantly, their beer selection has improved drastically! I enjoy their salads and wings, and of course their BBQ is good. However, most of their food and definitely their beers are overpriced. We go here when we want to see a game that we can't see at home. It's worth paying a few extra bucks for the food to watch the game on nice TVs. read more

Smokey Bones - Their beer selection has thankfully improved since we were here last! - Barbeque Near Me - Orlando, Florida

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I understand you are short staffed... but why are you even open? How can you possibly be making money when it takes two hours to get food.... You need to draw the line between desperation for business and providing a poor customer experience. read more

I'm like 2 pitchers away from just moving in. I know, it's a chain and one that was owned by the evil overlord Darden before it was spun off a while ago. Much better now. I don't even care for BBQ but DAMN their smoked turkey platter is delish. It's all I order. I had a burger once - it's was perfect and I've tried other things off others' plates and it's ALL GOOD! Great service, awesome place to catch the game. Can get busy on game day so come early if you want a good seat. I'd say this place reminds me of a BBQ Sports Bar. And it works. Lunch specials are a steal. read more

I have never had the opportunity to eat at a Smokey Bones before so this location bears the brunt of my review. But I can happily say that my experience was pleasant from start to finish. We arrived on a Sunday afternoon around 1pm which meant that the place was hopping with lunch goers looking to catch their football game. Thankfully they offer the NFL ticket and a bevvy of normal TVs hung from the ceiling--in the bar area as well as all over the dining room. Our host sat us fairly quickly and near the game we wanted. We were elated to discover that individual sound boxes are one the tables so you can actually hear your game and see it, all at the same time! Nachos (a football staple) seemed to be the likely choice so we decided to test their skills. The dish was large, covered in shredded cheese and topped with bbq chicken. The salsa served on the side looked as if it was homemade and packed a flavorful punch. They hit the spot and were adequately priced at $9. Because it was a cold and rainy Orlando day, the next obvious decision for my boyfriend was to order their Hot Bag of Donuts. For $6 you are served 6 warm donuts, in a white bag, that have been tossed in cinnamon and sugar. They smell heavenly and looked absolutely delicious. They come with two dippings sauces: chocolate and a strawberry cream. He commented that the sauces could have been better but that overall he was a happy camper. Perfect for sharing with a group! Our service was excellent as well which truly rounded out our afternoon at an unlikely football watching place. I would definitely go back and next time would try one of their advertised smaller portioned lunches. read more

Their ribs are delicious! We came a few years back and the ribs were remarkable, 4 years later and we still love it. Marcial is great! Friendly, knowledgeable and helpful! read more

I only venture to Smokey Bones for NFL Sundays. I think I found my spot. Great TV's, plenty of space, and a great bar staff. Please remember, I never sit at tables so I cannot speak for table service. We had the pork nachos. Better than average and a great portion. Plenty of coupons out there for Smokey Bones. And I also know they have reward cards as well. read more

A Typical chain. Good food. Good Drinks. Prices are par for the chains of this sort. Our server the last time (Oct 6, 2015 around 7ish pm) was Stephanie. Cute and was on point with all the details. Will I go back? Yes. It was an expected experience. Side Note: Seems they have a trivia game going on at night as well. read more

Anyone who gave this place Five Stars is either a Liar or works for the dump. Just finished a Friday night dinner, in this half-closed restaurant that resembled dry shoe leather for two at $35. Final bill for both was $ 85 plus tip. Nothing was even as good as average The first hint should have been the empty tables. This place used to be full with a long line out the door. Hadn't been there in a few years, but wow, it's in the tank. No one was seated in the area pass the bar (again it used to be you couldn't walk in the place). Service was horrible, and food was either made somewhere else, or was lunch for someone on Monday that they threw in a microwave for us today. The price of everything was ridiculous, and the dessert prices were not even marked. Good thing. A piece of cake was ten bucks, Apparently, I was the last one to get the news that this place is closing. But I know why. Ugh read more

Great place for a chain. Service has always been good. Casual,fun environment A little on the loud side. Lots of TV's, so a great place to catch a game. Music is eclectic rock and some pop, with a little edgy type stuff (last visit included a Rob Zombie track). Food is good BBQ / burgers. Nothing transcendent but consistent and tasty. Ribs, brisket, pork, chicken, you cannot go wrong. Do not leave without trying th iron skillet corn bread. Beer list is painful for me. I love stouts and porters. They have like 10 or so IPA's and 10 or so wheat bears, but only 1 Stout (Guinness) and zero porters. Can't we get a little more diversity in dark beer? In a bottle is OK if you do not want to do draft. But come on... BBQ and dark beer are so good together. read more

its been a long time since I have been at Smokey Bones .... a long time. I do not do chain restaurants for ribs - - - - nahhhh they usually miss the boat on sooooo many levels. At least ... to me. With the daughters & fam and they wanted to eat here. I rolled my eyes but agreed to the majority choice ...... i never saw the chicken wing dip or something ... so I tried it as an appetizer for the table. It was pretty damn good. I then ordered a house slab of ribs, which is half a slab .... ohhhhhh my gawd!!!!!! They were absolutely GREAT!!!! I was amazed - - - stunned!!! It may have been a once in a life-time performance BUT they were absolutely GRRRRRRRREAT!!!! I may never have them as good as they were on this night ...... but there were OUTSTANDING on this night. Go!!! read more

I came here with my fiancé after a movie on a late Saturday night for a quick snack. The place was very empty, but the service was friendly and upbeat. We sat at the bar and the server remained friendly even after we ordered the $2 PBR, water, and only one order of the late-night menu chicken wings. The wings have always been great and are still super delicious. The dry-rub style chicken wings for $7 (late-night menu after 10pm) are the reason why keep returning to Smokey Bones. I hope this one stays in business! Judging by how empty it was on a weekend I am worried... Please stop by and order some wings, so they can keep their doors open for me and my late-night wing-cravings! FYI: Smokey Bones recently introduced a rewards program called "Bones Club" that gives you decent coupons and deals when you sign up online. Check it out: http://smokeybones.com/bones-club/ read more

Smokey Bones is a safe haven for people looking for American Cuisine cooked well. Specializing in BBQ and Hot Wings, their pulled pork is not the best in town (Bubbalous IMO) but is consistently tasty. Each table is loaded down with 4 sauces that can mix and match well, and a full bar with some craft beers and hard liquor makes this a fun place for after work. The music sucks, some weird mix of TOP 40 and American Pop. Family friendly. read more

Smokey Bones - New modern decor at E. Colonial location. - Barbeque Near Me - Orlando, Florida

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I do really love Smokey Bones. Their food has always been decent, never phenomenal, but I love the atmosphere for watching sports. The reason I only give this place 3 stars is because of their service. We tend to sit at the bar and we've only had 1 or 2 good bartenders. There is one bartender that has worked there for as long as I can remember and if we see her at the bar we will intentionally sit somewhere else. She has always been very rude to us and way too loud. We have, however, had some good servers, which gives us hope each time. read more

Smokey Bones - They have a great selection of domestic, import and craft beer. - Barbeque Near Me - Orlando, Florida

Had a wonderful dinner, we had the BBQ MAG-NACHO's ..... best nachos in town, more than enough to share. Also had cheeseburgers, cooked to order and were very tasty. The manager (Alisa?) stopped by to check on us. The staff was friendly and appreciated us coming in. read more

We come here a few times a month. We usually had very poor service b/c we usually had the same ditsy bonde server... Then we started asking for a table on the other side of the restaurant and have had good service ever since! They have the best crab/corn chowder I've ever tasted! It's not offered every day, but when it is... i get it! The prices are reasonable & the food is good... The female brunette bartender with the loud voice was off today! So it was a good dining experience overall! read more

Terriable management. My husband and daughter go on date nights here every week and they decided to change the kids menu. It needed updating! My daughter (6) did not like the new Mac and cheese and expressed this to the server and the manager came over and explained the changes. The manager did not take my daughters in eaten meal off the menu:( epic failure. I went up to the restaurant and asked for the manager and expressed my frustration. I gave him yet another chance to fix the problem. No resolution. I grateful this happened b/c there food quality is terrible and now I do not have to worry about them eating this terrible food! read more

the ribs were delicious! pulled pork yum and burger cooked perfectly. our server was friendly and attentive

I'm giving this a 3 star for one reason only, the new menu. Why in the world would you take off the smaller portion menu? You've gone from 1/4 chicken to only a 1/2 chicken option unless you choose the pick 2 option. I enjoyed the one piece fish and chips, the 1/4 chicken. Are you looking for all male patrons? As a single diner I also enjoyed the Cajun Shrimp, now it's gone and only the fried shrimp dunkers are available which is a low seller. It would be nice to have appetizer options that don't require 2 or more people to consume. On a positive note, the staff is very friendly and knowledgeable and fairly attentive. The drink specials are great. I enjoy coming here for drinks and a meal after work but with the new menu, I won't be in as often. read more

I don't understand how two locations can have such vastly different quality in their food when you follow the franchise quidelines. In short the Casselberry Branch is VASTLY superior to the E Colonial Drive branch. Just came from dinner with my wife and child. Pork tenderloin initially ordered had to be sent back due to it being an unrecognizable tiny mess on an otherwise completely bare plate. Ordered a full rack of St Louis style ribs and swapped my sons Pork for a rib and chicken combo. What a mistake. My ribs and my sons ribs were extremely overcooked, stringy, and tough. When a bite of rib actually pokes your tongue you know something is wrong. The tiny chicken breast from my sons combo, was approx 2 oz of chicken, snd was completely bland. My son ended up smothering it in btw sauce do he could eat it. I will never ever eat at this location again. Update so i was contacted by email from their cosumer relations dept. I replied with a very detailed description of what transpired. To this date i have received ZERO response. Not even an acknowledment that they read my feedback. Judging from the recent reviews it appears that others have had the same horrible experience as my family and I. read more