It was my first time at Smoky Hill Eye Care. I needed to find a new optometrist since my previous one retired. Based on a recommendation from my bestie, Smoky Hill Eye Care was highly recommended. Getting an appointment was easy. (Bonus: They have appointments on Saturdays.) Office staff are very professional, and the testing done is thorough. They are upfront with communication about the costs of procedures and bill insurance appropriately. Dr. Puzzo was friendly and got my new prescription updated with ease. The only thing that took a little more time than I would have liked was the online questionnaire I had to complete before my appointment. There was no way to mark some questions with multiple answers, so you had to answer a question multiple times to have more than one answer. (In my case, it was because I have multiple allergies.) read more

Smoky Hill Eye Care - Entrance to Office - Optometrists Near Me - Aurora, Colorado

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Have been going here for five years and really like the doctors and staff here. Doctors are very knowledgeable and so very, very helpful and kind. My eyes have never felt better to be honest. The staff know how to order a year supply of lenses- always with a rebate code through the lens company and always get you the best deal when dealing with insurance. Whether you get Dr.Jones or Dr. Puzzo- I've seen both- your eyes are in great hands lol. read more

Smoky Hill Eye Care - Optometrists Near Me - Aurora, Colorado

Absolutely unacceptable experience. I came in for a standard eye exam and was shocked to be refused service simply because I declined extra tests using overpriced machines that I had already completed less than a year ago. I made it clear I only wanted a basic eye exam, but they wouldn't proceed unless I agreed to unnecessary add-ons -- which is unethical and disappointing. What's worse, when my daughter had her first eye exam there (and we agreed to the extra testing since it was her first visit), we were later shown eyeglass frames priced at $398 -- frames I found online for $115. When I brought this up, their attitude completely changed. Instead of acknowledging the discrepancy, they acted defensive and dismissive. It's clear they're taking advantage of patients by upselling outdated frames at ridiculous markups. This place is preying on innocent customers, and their shady, money-hungry practices are nothing short of a scam. Shame on the director and the team for treating patients this way. The people of Smoky Hill deserve better, and I'll be sharing my experience on every platform possible -- including Nextdoor -- to warn others. Avoid this place at all costs read more

This is a great practice. I highly recommend Dr. Jones. We have always had a positive experience with all the team members.

Had my first appointment here today and had a great experience! The front desk staff and the doctor were all very courteous and professional. I didn't have to wait very long to see the doctor and once that was done the lady assisting me to pick out frames was very nice! All in all if you are seeking a professional place for your eye care and want lots of different frames to choose from this if the place for you! read more

Smoky Hill Eye Care - Huge selection of frames! - Optometrists Near Me - Aurora, Colorado

I had an appointment for an eye exam back in late June and was going to be running a few minutes late due to being stuck in traffic behind an accident. I called more than 30 mins prior to appt to give them a Curtiss y notice I would be 8 min late. They cancelled my appt after I had sat in traffic 45 min to get to them. While I understand they may have had other appointments, the ultimate frustration is they pre authorized my insurance for the exam AND GLASSES AND LENSES which we never spoke about causing me to fight with my insurance for weeks just to get my benefits restored. Avoid this place if possible not only are they not flexible with time their business practices caused me weeks of extra calls and stress. read more

I've been going to Smoky Hill Eye Care for the past few years and since then have even moved further away from the office, but still make an effort to drive out to it due to the quality of care and friendly staff. When I first came in, I was trying to find contacts that were a better fit for me. My doctor put me many trials in order to find the perfect fit, which I did. I also was fitted for new glasses, which I love. The staff is friendly and it's easy to book an appointment + view info in their online portal. Would highly recommend! read more

The front desk receptionist/manager is the rudest person I have dealt with in eyecare. I have been seeing Dr. Jones for a few years and as of today I will be transfering my eyecare elsewhere. Lisa, the "manager" at one point took a dig at me for wearing clip on sunglasses because I cannot afford a pair of $500 sunglasses. She even told me she told her friends about me wearing them because she thought it was funny. That actually humiliated me last summer when it happened but due to Dr. Jones being a good doctor I overlooked it and didn't say anything to the Doctor and now I wish I would have. This one employee just keeps giving... In addition, the last time I tried to buy glasses this same Lisa continued to try to upsell me until she upsold me out the door. I told her what I wanted to pay with my insurance and she continued to go over my budget. I kept telling her I DID NOT WANT the anti-glare coating. She kept telling me why I "needed" it. She acts as if everyone should be rich. I went to another eye doctor purchased what I WANTED and again should have told Dr. Jones about how I was treated. Well again, due to a good Doctor, I let it be. Well Dr. Jones, Your manager Lisa just caused you to lose a patient. Today, I called to cancel an appointment for tomorrow as I am sick with the flu, my cancellation is being done 30 to 31 hours in advance of my appointment and I am now told I will have to pay a $25 deposit for future appointment due to not canceling within 24 hours. Terrible, terrible practices. Will not come back. read more

This is terrible to come in to my appointment and they didn't have on me , which is they mess up , can't fit me in . First time patience and not plese with service. read more

I had a decent experience here in getting my eyes checked for the first time. When it came to getting glasses I was kind of rushed thru the process. Ended up paying $460 for a pair that I'm not 100% satisfied with. I found a pair I like better 3 days later for MUCH less. Called and they said there is nothing they can do to cancel my order because "it has already been sent to the lab". Only after 3 days. I should be able to cancel it considering it takes 2 weeks to even receive them. Very upset about this considering how much I paid for them. Just money hungry. read more

I HATE shopping for glasses and I hate to wear contacts even more. I was over the moon happy with every single aspect of my experience at Smoky Hill Eye Care! The doctor was knowledgable and had a fantastic chair side manner. The women who were working the desk were unbelievably helpful and patient and FUN to work with. I was having a terrible time finding frames I liked. They gave very honest feedback and we had a good time looking at the HUGE selection of frames. I can honestly say that I have never had glasses I actually like. Now, I do. I LOVE them! I had issues with my previous eye care place: my bifocals didn't really work and the frames were expensive but flimsy. My new glasses have a prescription that is 100% dead on, the frames are funky cool and great quality. I actually had fun at Smoky Hill Eye Care. I will tell everyone I know to make the journey: I live downtown. It is WELL WORTH the trip to get your glasses at Smoky Hill. read more

Dr Jones is an excellent eye doctor. He has seen all 4 of our kids as well as us. His exam is the must thorough we have ever seen. His manner with our children was the best of any doctor of any kind we have been to. He took the time to answer questions and has an excellent bedside manner. Our kids didn't want to leave!! I highly recommend Smoky Hill Eye Care! read more

I met Dr. Jones at a social function and inundated him with questions about my wife's eye care (after making a corny Indiana Jones joke that is). He patiently answered all my inquiries. He didn't once give me the hard sell on coming to his office to get this or that done. He explained which questions we should ask our optometrist and what techniques were available to treat the problem. He even gave us various tips so we could determine if my wife was a candidate for the newly available treatments. You could tell he was on the cutting edge of his field and dedicated to doing the research and reading required to maintain a modern practice. After chatting with Dr. Jones, I later ran into a friend of mine who told me of a great experience he had with Dr. Jones providing him night time contacts and how happy he was with the treatment. We're now planning to make the trip to his office because of the depth of his knowledge, the good reviews, and his fantastic "bedside manner." read more

I will not be coming here again. I've given my business to this practice for few years now only to understand that they do not care about you as a valued customer rather just collect your money! Doctor didn't finalize the prescription and they would not provide couple more days of contact trials until he does so!! read more

I've been going to SHEC for several years now and have always been pleased. Dr. Jones is very patient and skilled in his examinations. I have a close family history of Glaucoma which has resulted in blindness. Dr. Jones is always very cautious and thorough in his scrutiny of my testing for Glaucoma, which thankfully is still negative, and goes beyond the level of care I've had in the past with other optometrists. On my recommendations, my wife has switched from her old optometrist, who she had seen for years, and is now a patient at SHEC. She's has been very pleased with the services provided as well. read more

We just adore Dr. Jones and his staff! Everyone is so kind and so willing to help! Six of my family of seven wear glasses or contacts and it's so great to have access to such top notch care right in our own community! read more

I have severe nearsightedness and have my eyes checked at least once per year. Since moving here last February, I have seen Dr Jones twice. He is knowledgeable and competent- I feel like I am in good hands. He is also the first person to mention that I could get my contacts for free as a medical necessity, therefore saving me over $225. I am currently trying out some new lens brands, and he even had my prescription on hand (this is highly unusual given my correction factor)! Highly recommend this office. read more

This place is way over priced! I would suggest shopping around the neighborhood. They don't charge you the right amount that is cover by your insurance plan. You'll get horrible response by the front desk if you ask to not purchase something. Highly caution before using this place. read more

I have such a strong and unique prescription, no doctor has ever been able to help me the way Dr. Jones has. Everyone at the office was so kind patient with me, I never felt like a burden. I would recommend this clinic to everybody. Their care and concern for patients is abundant. read more

LOVE LOVE LOVE this place!! Dr. Jones and his staff are fabulous with children and adults!! They truly care about their customers!! read more

This office was amazing. First of all very clean! Great staff, great is an understatement. The staff was quick, efficient, friendly, super helpful!!! Love the doctor, very thorough, and made sure I knew everything about my condition. Seriously, I went to several doctors, specialist, you name it, for two years straight, and Dr. Jones knew his stuff and took his time! I don't really give reviews but this place was awesome!! Staff were superstars!!!! read more

I took my 17 year old son in after he failed his eye exam while trying to join the Air Force. The Dr was extremely proficient in not only finding the problem, but gave us a solution to get his issue resolved...all his other drs missed it. To say I am impressed is a understatement. The front staff is probably some of the most down to earth, friendly and professional people I have ever encountered in any dr's office. I would highly recommend their office to anyone I know looking for a eye dr. read more

I've been using the same prescription in my glasses for a little over two years now. My work involves a lot of computer work and I was really starting to notice that I needed new glasses. I was squinting more and getting headaches. I went online to see which providers were within my insurance network and found this location. I want to point out that my insurance tried to encourage me to use one of those eye care centers in the mall and inside Costco and such. I made it clear that these are my eyeballs and I will only entrust them to a competent professional (which is not what I see when I walk past those places in Walmart, Target, Sears, etc.). I called up, confirmed that they accepted my insurance and made an appointment. The office is clean, organized and the receptionists are friendly. The wait to be seen was not bad at all. I spent about 5 minutes filling out the forms and then sat for maybe 5 more before being called back. Dr. Jones is professional, smart and explains everything he is doing along the way. The selection of frames is not as large as I was used to from my last eye doctor, but the frames I currently have are still sturdy and only need new lenses. We will see when it comes time to get new frames. I trusted my eye doctor in California and I valued the suggestions he made about my future eye exams- turns out Dr. Jones suggested the same (switch from having a pair of reading glasses and a pair of distance glasses to one pair of progressive lens glasses to give my eyes a bit of a break from constatly adjusting between near and distance). read more

I have a very high astigmatism and am very particular about eye doctors that I visit. The doctor took the time to make sure the prescription for my glasses was near perfect and that the contact fitting will provide me the best vision possible. The location is very easy to get to. The office is very inviting. A+ for the doctor and staff! There was no wait at the office for my appointment. The new patient forms can be filled out online, so there is no need to worry about having all the information you need on hand at the office. read more

Very awesome eye care, Dr. Jones is very caring and takes the time to explain eye care. The front desk is very helpful and they provide the best high quality eye wear that your eyes will see better then ever. read more

This is the first time I've seen an eye doctor in over 30yrs, so I was a little nervous going to the office. But from the time I walked in the door, until the time I left, the staff at Smoky Hill Eye Care put me at ease. They are very friendly and knowledgable. The girls at the front desk were funny and easy to talk to. Dr Jones was very nice and thorough, and explained everything he was going to do before he did it. There were no drops, puffs of air, unexpected bright lights, etc. At the end, he went over the results with me to make sure I understood everything. When I checked out, the girls at the front were extremely helpful. They assisted me at picking out frames and helped me decide what kind of lenses to get. I would recommend them to anyone. read more