Today was the very first time I have had a facial. I cannot wait to get another one. Courtney took…read moresuch great care of me. The products they used for my skin are amazing!!! This facial was custom made for my skin, and I can't even begin to describe how soft my skin is now! The vibe was just SERENITY! Courtney also included light massage, which I desperately needed. I feel so good after leaving. I highly recommend this place. It was my first time coming there, and you can guarantee it won't be my last! They've earned a customer for life! Let me add how CLEAN this place is too! Clean, and inviting! Please make sure you come here at least once. If you're not sold, you may need some inner help.

Courtney was fantastic! I had my eyebrows and face wax done. She did a great job. She made me…read morefeel comfortable right away. Definitely would go back.

I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

Trouvé keeps claiming I have cancelled multiple appointments going back years. But those…read morecancellations weren't apparently intolerable enough to end the relationship when they occurred. In reality they are peeved that I posted my honest online review. Years ago when they were in a nondescript office complex, they did not enforce their cancellation policy. Over nearly a decade I cancelled 3 appts (they were petty enough to comb their records & check) and that is only because I was genuinely sick. If I had to pay fees for these missed appts I never would have continued services here & definitely would not have pre-paid thousands in cash for 6 microneedling treatments in 2026. They do not do anything special in comparison to other medspas and the only reason I kept going here is to not get hit with surprise rules (like this newfound enthusiasm for previously unenforced policies). They recently moved to a new building which now they apparently have to pay out the wazoo for and suddenly they are enforcing anything & everything to wring you dry. They also see fit to arbitrarily double these fees whenever they feel like it from $75 to $150 w/ no rhyme or reason. Do not believe the sweet as pie "girl how you doin" jazz. They are 2-faced mean girl bullies to the core. They finally canceled my upcoming appointment and have agreed to refund me my remaining balance, which I asked for 3 months ago bc I do not feel comfortable with these people. At that time they refused to refund me bc it was against their "policy." Well what do you know another policy has changed overnight!! Another Trouvé sleight of hand. There will be many of those.Half of my sessions were also performed by non-RN's for procedures that are not just surface level peels but more invasive like microneedling. This is certainly not anything I have encountered at other med spas at this price point. Here's where it gets good : They had the nerve to: 1.) email, 2.) text AND 3.) send me a typed letter to my home about my future appt they were canceling and the return of my balance as if I am being canceled a front row seat with the Pope & not being given the favor of no longer having to frequent some dodgy medspa. I guess some people (rando nobodies who have gotten in over their heads with expanding their business) just have to do things in triplicate w/o addressing the real reason they're angry to make themselves feel vindicated. Ok divas: if you are holding onto someone's money she prepaid give it back to her when she no longer wishes to do business with you and your passive aggressive tendencies can remain in the dark & reviews would not expose you. The nerve they had to act like it was all their idea in the first place to refund me my money and cancel my appointments, using such emphatic language to boot LOL keep the letters coming. Next are you going to get a hot air balloon in front of my house telling me my appointments are canceled? A message in a bottle by way of Lake Erie? ‍ Smoke signals? Bc you have exhausted the known communications technologies of Western civilization. The Trouvé experience: getting hit with ridiculous fees out of nowhere (& have them double!) and then when you're puzzled about it get told they are suddenly enforcing policies that have been dormant for the entirety of the business. Ask to have your cash balance returned and future appts cancelled & they refuse & then have them abruptly change their mind be they rewrite policies to favor their interests and not the consumer. Have invasive procedures performed by estheticians not RN's. Expose them and watch them throw a hissy fit but in person experience profound cognitive dissonance when they "heyyyyy bestie!" you (ie empty playacting devoid of sincerity.) A medspa sells something unusually dependent on trust, reputation and atmosphere. Prospective clients are wondering, Are these people competent? Will they treat me well? Is this place worth the premium for expensive elective treatments? Answer: RUN! Avoid these mercenary snakes!

Love love LOVE this place. It was cozy and warm. Decorated beautifully and I just felt at home, so…read moreI took off my shoes. Lol! I went in for a Brazilian that I purchased on Groupon. It was fantastic. Quick and painless, she really knows her stuff. She even gave me a quick foot massage because she heard that my feet were bothering me. Seriously, what an incredible place. Nice conversation and a beautiful attitude. I can't wait to return!

This was my first time at this location. I was gifted a certificate for a 60 minute massage with…read morefoot acupuncture. This rating is 3.5 stars rounded up to 4. First impression was not so good. I called to make a appointment and left a message. I later received a text to schedule. I asked for specific dates and times of availability and hours of operation and wasn't given a clear cut answer. I then asked for availability "on my only day off that week" She responded with what about the next day, which of course was a work day for me. After a little back and forth, we figured out a date and time. Upon arrival, I was met with a closed door. I rang the bell and was approached by behind by a lady and I advised I was there for my appointment. I was let in and told to come into a room. I was not asked for my name or my problem areas or preferred pressure. I was not told what to expect either, so I just went with the flow. The actual massage was really good and relaxing and the location was very clean The massage therapist did at least talk to me at the end, but just to tell me to pull up my groupon, tell me about other services and wish me a good day. All in all, customer service stuff can be taught. The actual service was great so I would return. Maybe they can earn a 5 star next time.

I have been going to Dipti for 4 years, so I apologize for just Now thinking of writing a review…read more If well priced, efficient service from a sweet personality is what you are looking for, here it is! Eyebrow threading and lip waxing is done in 5-10 min max! Sure it hurts, but you get used to it... She books in advance, so do not plan to walk in as this salon in her private residence. It is clean, neat and well appointed for hair care, hair removal, massages and facials. At the bgeinning of summer, I always treat myself to a full facial to prepare for my tanning season. Make Dipti your new salon expert but DON'T take my appointment time!

I have been going to Panache for a few years now. Been to a lot of salons where the service is very…read moreprofessional and I always felt rushed. So I highly recommend anyone who wants excellent service and reasonable rates. Dipti is really good at what she does. The salon is located next to her house with a separate entrance. The place is really clean. Making appointments is easy and she is very flexible. I always feel pampered when I go there. I have got my haircut done, waxing, pedicure/manicure and facial. She is good with hair coloring as well and takes the time versus rushing any appointment. So go here if you are looking for a good service!

Everyone is so friendly and helpful! I got a fantastic haircut. My stylist listen to what I was…read moretrying to achieve and discuss with me the options. I never felt rushed. Additionally, I had a manicure which was phenomenal and it lasted over two weeks without chipping. I love everything Aveda this just makes you feel so comfortable. I highly recommend it.

My dear friend, who is a regular at Michael Christopher booked me a manicure and pedicure while I…read morewas visiting and it didn't disappoint! Upon check-in, I was given a lovely tour of the salon before meeting Ashley, who took phenomenal care of me! I usually get a gel pedi and even though that's not what I was booked for, she reiterated that she was happy to make it happen, which she did. She was very attentive for both and I was pleased with the outcome! I had mentioned a previous manicure that had been poorly done and she was very observant to what I had said and ensured I was happy with the shape and length of my nails. Honestly, I can't remember the last time I was so pleased with a manicure! I'll definitely be back when I'm in town again!

I stumbled upon this quaint shop while visiting family in Gates Mills Ohio. Everyone else I called…read morewas appointment only and she asked how much time I had and told me to come right over. I wanted a pedicure and to have my acrylic nails filled and I'm so picky about my nails. Tracy is the owner she is a delightful, kind and Amazing woman with a beautiful heart. My pedicure was fabulous and I just relaxed enjoy the moment. The ambience in the colors of the room and the music playing and just relaxed me and put me into a Zen state. The last place that had done my nails had a wreck them and I was embarrassed even show them to anyone her eyes popped when she saw them. She said don't worry we will fix you right up. My nails are so beautiful I cannot believe it they look exactly like my own nails and the color she chose for me is out of this world. I highly recommend the shop to get all the personal care your nails your feet and your spirit need. You will not be disappointed. Thank you Tracy for your expertise, your kind words, and the conversation

Went with my sister-in-law while I was in town for the holiday for mani/pedis and had a great…read moreexperience. Tracy was extremely warm and hilarious. Both she and the other nail technician (whose name I can't remember!) did an excellent job. I would definitely go back while in the area. My only complaint (which has nothing to do with the service itself) is that they need a better sign! Because it's on the second floor, it took us a hot minute to spot it.

I booked the Summer Classic Facial at Be Spa, and as someone who had never had a facial before or…read morevisited the spa, I wasn't sure what to expect but I thoroughly enjoyed my experience! I was serviced by Nijah, and she was amazing. My favorite part of the facial was definitely the massage it was so relaxing and made the experience even better. The space is absolutely beautiful, clean, and luxurious. I would highly recommend Be Spa to anyone looking for a relaxing and enjoyable experience, especially if you're new to facials like I was! One thing to be mindful of when visiting: the spa is located on the second floor, and there is a full flight of stairs to walk up. Other than that, I had a wonderful experience and would definitely visit again!

I LOVE coming to The Be Spa and getting services with Brea, the owner. The spa itself is very cute…read moreand relaxing. It's bright and airy and has a lot of natural colors and natural light. They did a great job with the decor in the lobby and in the spa rooms. The spa is on the second floor of the building and I believe that there is a med spa underneath. The location is right on Mayfield, whis is a pretty busy street, so pulling in and out can be a little tricky as you may have to wait a bit, but parking is easy. Brea is super knowledgeable about skin and skin care products and has really empowered me to be more serious about how I take care of my face. During my initial consultation we talked about my skin and my cleansing routine and she determined what type of facial would be best for me. Throughout the entire facial she talked to me about the products that she was using and answered every question I had about how to achieve a naturally clear and glowy complexion. I was truly impressed by how much information she was able to share with me. The spa has all of the gadgets and gizmos you'd want during a facial and the space is super relaxing. When I was done asking questions, I fell asleep for a bit. It's really calming in there. One of the best things about Brea is that she has her own line of skin care products. She really lives out her philosophy and understanding of skin care through her products, which are natural and fragrance free. She's not pushy about people purchasing them, but offers it as an option to continue working on your skin. I've purchased her exfoliator, turmeric moisturizer, toner, and brightening serum and continue to use some of the cleansers and serums that I already had. I LOVE the liquid exfoliator. I can really feel it working and have noticed a difference since I've started. She's good at helping you to create a simple routine to help improve your skin. Overall, this is a really great spa. I'm fortunate to have such a knowledgeable esthetician in a beautiful and inviting space and I'm really excited to see how my skin can progress as I continue to learn from and get serviced at The Be Spa.

I have been a patient for several years. very friendly greetings at front desk, helpful with…read moreappointments etc. the physician I see is excellent, and easy to talk to. she has taken care of my needs in a quick and professional manner.

All providers are skilled ad compassionate. The office is beautiful and front desk staff very…read moreefficient.

I was A little skeptical about getting the ear wax removal but Tanisha was great very professional…read moreand the environment was so cozy very homelike.