I went to see Kerri/Carey (not on the website) and she was very professional and super gentle. It's always kind of nerve wrecking letting new people get up and personal with your jewel butttt she was great and even gave me recommendations for products. read more

I have done many waxing in the past but Smooth has been the best I've been so far. Theres hardly any pain and i don't even feel it at all. Jasmine is very friendly and professional. She kept talking to me throughout so it kept my mind off the waxing. Im definitely going back and its definitely my go to waxing place. read more

What a wonderful experience. Very clean, cozy, and can I even say almost painless???? Such a difference from the other times I have been waxed. Nickie was friendly yet professional, and she did a great job. This was my first time there but it won't be my last! read more

I must say, I am impressed by the care and concern of Nickie for her customers, my last visit was a bit rough, and once she found out she immediately stepped up to correct the issue. I can appreciate a company, staff, and owner willing to learn and improve through customers input. Very professional. P.S. if you want an esthetician who will put you at ease and chat you up, Satrina is your gal. read more

I love Smooth! Cat is so wonderful! The environment is cozy and welcoming. I wish they offered more services...

This place is the best for eyelash extensions. Super convenient because I live downtown, but if you live further away, beware parking can be iffy so if you're driving here, I would plan to utilize the parking garage nearby. I see Mary for my eyelash extensions and love love love her! It's so relaxing I actually fall asleep when she is doing my eyelashes. When I went out of town for a month for work she even wrote down the details on my lash extensions so that I could get them filled while I was gone. I always leave happy! read more

I had an incredible experience at Smooth! The ambience is beautiful, chic and modern and the amazing aroma automatically made me feel more calm and comfortable. Alyssa was awesome and kept things light while making me feel very comfortable. I will definitely be going again!! read more

I can't say enough good things about this place!! The location is wonderful, the staff is friendly and accommodating, I have never had a bad experience here. I've been going here for over a year for Brazilians and eyebrow waxes. I'm a member of their discount club, which is worth every penny. Overall a really great business in downtown Norfolk :) I usually see anyone who's available on my lunchtime on Fridays. I've used Dana and Cat -- and both have been absolutely fantastic. They have been fast (that's important) and been friendly and welcoming. I can't express enough how good of a job they do at Smooth! read more

I have an appointment at Smooth every three weeks, and believe it or not, I look forward to it!! I have had positive experiences with multiple esteticians... but would especially like to recommend Michelle. She is so diligent in her work and she will not only make sure you are comfortable during the process, but will also do a complete and detailed job!! read more

You'll be so happy once you find it!!! Leave extra time the first time you visit since it is a little hard to find but this place is excellent. Very clean, professional and most importantly fast and painless!!! Wow - I'm so glad I found them, I'll never go anywhere else again. Starla provided top notch services and is clearly a master at her trade. She made me very comfortable and the results are perfect. read more

Extremely disappointed in my Brazilian wax, for the amount of money I paid. I have a good amount of hair left that is scattered all over in sections. It feels as if sections were missed while being wax. I now have to shave those areas that were missed during my wax. Mary is an extremely friendly worker and made me feel comfortable but did not do a good job while waxing. For paying $60 for a Brazilian I should not have to shave multiple spots when I get home. The atmosphere is calm and relaxing but the work was not worth the amount of money and I definitely didn't come out smooth. I understand that some hairs stay in and are hard to get out, but I shouldn't have so many patches of hair that I need to shave. read more

Today I have finally jumped into the Brazilian waters and I swam like a mermaid. (I also had my eyebrows anad lip waxed) Thanks to Starla who was fabulous, she made me comfortable and what seemed like 15 min really was an hour. I joined the circle club which in about two-ish visits will pay for itself. Joining gives you discounts on many services. If you are looking for a classic women's boutique I highly recommend Smooth for your waxing needs. read more

It took me nearly 2 months to finally pick a place to get my waxing done at. Just recently moved from San Diego, so I was very hesitant on trying a new place. I searched online for 2 weeks when I finally came across Smooth. The place seemed clean, prices were $5 cheaper than I was used to and reviews were very good. Nickie did an amazing job. The place is so peaceful and comforting that you will feel at home- with a spa feeling! :) Not to mention, Nickie was very friendly and warm. I highly recommend Smooth for all waxing services! read more

I was so nervous to get a Brazilian, and thought I'd never be able to handle it! When I heard about Smooth and how they specialize in the most comfortable waxing experience I made my appointment. I went to see "Cat" and could not be happier! I feel like I went to the spa for a day! I didn't expect to feel like a new woman and to be so proud of "down there!" Cat was incredibly comforting and from start to finish talked me through every second of the process. I was worried I would feel awkward but somehow it just didn't matter at all to me once she started. Smooth, you have made me so happy! I am a lifetime customer now read more

Smooth was the nicest experiences I've had thus far. The staff was friendly, courteous, and professional.

I have been seeing Cat for brazilians for over a year now and I ALWAYS leave happy. She definitely likes to talk and make you forget about the pain and makes you feel so comfortable. Caring and gentle. Doesn't miss a single hair! She is the best! Unfortunately, I texted her about 2 weeks in advance to see if she could take me but our schedules didn't work out. I had to get it done because I was going out of town so i got booked with Dana. Although she is a very nice person and said she had 15 years experience, i left unsatisfied. My original appointment was at 4:30, but i got a text early that morning from Chanel asking if i could come in at 4:15pm instead. I said it wasn't a problem. I get there at about 4:05pm and checked in, but i wasn't called in until 4:22pm. As we started, we had a little quick chat but it almost seemed as if she didn't really want to talk to me and that I had to initiated the conversation. Finally we were done by 4:42pm. I like fast service, but i do not like being rushed out with a half-ass job. I didn't look to see how the service was done until she left the room. I still had so many hairs left that I had to tweeze myself when I got home. It was SO painful. All in all, maybe Dana was just having a bad day. I spend so much money every 4-6 weeks at Smooth and I just expect a great job. Lesson learned! Never seeing anyone else besides Cat. read more

Had my first appt here. Nickie explained each step as she went along & kept chatting with me to keep my mind off the pain. Speaking of, the pain wasn't as horrible as I expected. There were definitely a series of squeaks, but nothing you can't handle ladies!! The space is very clean & well decorated. Overall, a great experience. If you're trying any kind of waxing for the first time, this place is one of the best! read more

I had been contemplating having a Brazilian wax and one of my friends finally convinced me to visit Smooth. Of course I asked for her technician and she said everyone on staff was amazing. I took the time to look at the reviews and noticed that "Dana" was highly recommended. All I can say is "She's the absolute "BEST" and I could not have asked for anyone more pleasant than her. She took her time and explained the do's and don'ts to me before the wax and assured that I did not have any questions once I was done. The atmosphere was amazing and she really kept me calm and helped me get through my first session. Needless to say I haven't stopped going back. She also did a facial for me and just like I expected, it was AWESOME. I have been recommending her to my colleagues and I always tell them what an amazing person she is and how I'm always pleased with her work. Dana is awesome and I'm so glad that she made a scary moment for me so easy and relaxing, "Thanks Dana...You are the best! Angela B. -Chesapeake, VA read more

I have done treatments with pretty much everyone and they are all consistent. Tiffany is my fave because she's pretty funny and fast too! The waxing is a little overpriced (compared to other major cities that I've lived in). I wish they'd bring someone knowledgeable in to do threading (i.e. not from the place at the mall...terrible) for brows. read more

When I first got waxed down there I HATED IT. Then I moved to Norfolk and needed to find a waxing place that was clean, decent price and close to me. I'm 100% glad I went to Smooth. For my first visit I didn't care who waxed me so I didn't have a preference and when I went in I got Kat. Kat is amazing! She really made me feel at ease through the whole process and she was quick! I could literally talk about anything with her that's how easy going she is. If you're looking for a new waxing salon this is your best bet! The only downside is the location because trying to find parking can be difficult but it's a really small price to pay for amazing service and great results read more

I always book with Tiffany... She's the best. Keeps up the convo which keeps me comfortable and makes the time fly by. I always get a Brazilian and while there's still pain it's very manageable. read more

this was my very first place that i've visited for a wax while i lived in VA and it was my only for almost 2 years! from my very first visit i felt completely comfortable and was beyond pleased with the services provided. not only is the environment soothing but it is clean (which is a must, no?) all of the estheticians were welcoming and professional! i wouldn't go anywhere else and i am going to miss this place! read more

Mary is the best. For my first waxing she made me feel so comfortable and at ease. I have become a Gold member and booked my future appointments with Mary. Leah was amazing as well! Very sweet. The environment is very calming and relaxing. I am very excited about my future waxings. :) read more

Pros: Cute place, the waxing was not painful, Mary was very nice and personable. Cons: Not a very warm receptionist. Now, I'm not "picky" about my eyebrows as a lot of other reviewers seem to say. However, they were HORRIBLE. All this talk about natural shape yatta yatta, look I can go to any old nail shop and pay seven dollars to walk around looking crazy for three weeks. For $15 plus a tip... -__- There was no shape, no symmetry, no artistry. I am not the leave-a-review-type but I just couldn't take it anymore, everyday I look in the mirror to fill in my eyebrows (which I've never felt the need to do before) I feel like I was robbed at grin-point. I would go back for other services just never ever brows. read more

I left a previous review that wasn't very good. My esthetician, Cat, is wonderful, but I had a misunderstanding with the receptionist the last time I was there. However, the owner Nickie has since reached out to me. She's been very concerned and done everything possible to correct the problem. This woman really cares about her business and her clients. I'd definitely recommend this salon to my friends. read more

love love love everything about this waxing boutique. My waxer just talked me into a full face wax. best thing ever. I love the little gift shop there too! read more

This is an interesting mix of excellent providers and the rudest and most inefficient front desk in Norfolk. Please somebody buy this business and give us better people to deal with at the front desk! read more

Moving from California away from my eyebrow lady i had been with for 13 years was scary! But thank god I found smooth! I have gone three times, and all three visits have been exceptional! read more

Nikki is my girl and she is A-MA-ZING! I have referred many of friends that also love her. I was scared the first time I went but she puts your mind at ease and nothing is awkward. Easy online booking and she also always gives me great pointers about my skin and what she thinks might help! After finding smooth I would never ever go anywhere else but here! read more

I've been to a couple of places in the area and had not so great experiences. I'm so glad I found this place on Yelp. The boutique is so clean and quaint. Starla did an amazing job. She was very prompt and professional! I showed up a few minutes early, and she took me right on back. I enjoyed talking with her while I got my wax. It was like talking to one of my girls. LOL. I hardly felt any pain at all and no stray hairs!! My skin is smooth, clean, and best of all no wax burn! I gave it four stars because of the price. $60 for a Brazilian wax is a bit pricey for me, but I guess it's worth it. read more

My first time at Smooth was about a month and a half ago prior to going on a cruise. This was my first time ever getting a Brazilian and I couldn't have asked for a better experience! I chose Tiffany after reading numerous reviews on how easy going she was and the ability to make her clients feel comfortable; I was not disappointed! She made me feel very comfortable and welcome (even being spread eagle in front of a stranger) and made the experience great. The pain was minimal and it was over with before I knew it. Just booked my next appointment with her, definitely plan to be a repeat customer! Not to mention I love the location! It is attractively decorated and they have so many different products to offer! read more

I left a review previously about a year ago after my first ever Brazilian wax appointment with Cat, and just thought I'd reiterate how awesome this place is!! I've been coming here about once a month for a year (although I missed 2 months because of holiday craziness and traveling) and have never been disappointed! Cat does an amazing job on my eyebrows, and has always made me feel so comfortable! Since I've started waxing I became pregnant, which has made waxing soooo much more uncomfortable and sooo much more necessary!! I'm kind of difficult, I don't like tweezers, and I have some ingrown hairs, and since becoming pregnant I don't handle pain super well!But Cat has been super patient with me and is just a rockstar at what she does! I really love this place and won't ever be going anywhere else! read more

Went in today for my first ever Brazilian wax, full coverage. My esthetician was Tiffany. She was very informative and polite. Really helped ease my nerves and wasn't bothered by my horrible potty mouth. (lol) She made it go by quick, kept me talking to get my mind off the pain ( about a 7/10 for me). overall I loved my experience. I'm only in town until the 14th but if I were to stay here longer I would never go anywhere else for a wax. Completely amazing. read more

Quick, clean and pretty painless! Tiffany was wonderful...will definitely be my go-to!

I've been looking for a place that does Brazilian waxes in the area (we just moved to VA Beach recently) and this was not the first placed I called to make an appointment, however, it was the only one that had an opening for the day I was available. THANK GOODNESS I went to this place - Tiffany gave one of the best waxes I've ever had in over 20+ years! I had a Brazilian, lip and brow done in less than 30 minutes with minimal to no pain. She was pleasant to chat with and not once did I feel uncomfortable during the process. This will now be my go-to place until I leave or she does whichever comes first. Hopefully it will be me leaving before she does ;) read more

Beautiful space, friendly staff. Jasmine was my aesthetician and is wonderful! Prices are reasonable and I've been back a second time already. I'm excited to try out the Newport News location! read more

Finding a good waxer is a pretty personal task. Cause let's face it, a bad wax is traumatizing! Smooth is the perfect blend of impeccable customer service, professionals and all in a beautiful and welcoming setting. Starla, Cat and Nicki are tremendous, though it should be noted that you will not be disappointed with any of the technicians. Known for waxing but these ladies are incredible at facials too. Also their gift shop (or the charming neighboring shops) have been a source for so many gifts for both my self and some lucky friends. read more

Today was my first visit and I think it is an adorable little shop. It was a gorgeous day so I enjoyed being able to park and then walk over. It was a very calming atmosphere walking in so I fell in love immediately. I didn't have to wait to long before I was greeted by my esthetician Cat. She was professional but also very warm and welcoming. I got a eye brow and bikini wax. Waxing definitely hurts but with Cat talking to me the whole time it didn't hurt as bad (but still hurts). C-section moms, this wasn't as bad as I thought so if that is one of your concerns I would not worry at all. Cat was very gentle and understood my concerns. The eye brow wax was very different than what I am used to. She had a mirror that I kept while she was waxing to make sure I got the exact shape I wanted. I will be coming back next month! Its also next to the Norfolk Light Rail so that could save money from parking in the mall parking garage. I cant wait to go back next month! read more

Beautiful place, I love my esthetician, I trust them to do a good and hygienic wax every time.

Leah was WONDERFUL! The staff was all very accommodating and kind. This is definitely my new wax studio.