Only take my cars here - fair prices, great service and quick turnaround. Took my car there after…read moredays at the dealership and an outrageous quote and Jeff fixed the issue quickly for a reasonable price. He assisted me in planning out when to have certain repairs and maintenance performed. He may not be he most socially friendly guy, but he can tell what's wrong with the car when I describe a sound over the phone.

I was not happy with the service here. The receptionist was…read morevery delightful but the lead mechanic I believe his name was Jeff was not very nice. His customer service skills are @ a -10. I wanted to try a new mechanic being from the area but after the experience I'm going to stick with my regular mechanic. It might be more expensive but the service will be on point.

Buyer Beware: Deceptive Practices at Volume Cars dealerships in Naperville…read more You won't believe how crooked Volume Cars (Maserati, Fiat, Alfa Romeo, Italian Motors) are. One star is exceedingly generous! I purchased a 2019 Porsche Cayenne from Maserati of Naperville, expecting a quality vehicle based on their assurances and the clean Carfax report. What I received was an unsafe, flood-damaged car riddled with issues. Within 24 hours of delivery, the engine light came on, and a diagnostic report revealed extensive problems, including a damaged turbocharger, persistent water damage, non-functional driver assistance systems, a bunch of other water related damage and a strong odor of mold/mildew--a clear sign of prior flooding. The car cannot pass inspection and is illegal to drive in both Maine and Illinois. Maserati of Naperville reset the engine light and all the codes just before shipping the car to me, demonstrating they knew about these issues but failed to disclose them. Despite immediate outreach and numerous attempts to find resolution, the dealership refuses to take accountability, wanted me to pay a 10% restocking fee, $1/mile driven and pay for return shipping. They finally agreed to refund my full payment but I still had to pay shipping. When they got the car back they said the won't refund my full amount because the engine light is on and it wasn't when they shipped the car. This was the reason I returned the car and they agreed to a full refund due to the engine damage. Their conduct is a blatant violation of consumer protection laws and constitutes FRAUD. I urge anyone considering buying from Maserati of Naperville to think twice. Their deceptive practices, lack of transparency, and refusal to honor basic legal obligations have caused me significant financial and emotional distress. Don't let this happen to you. They claim first class customer service but, I assure you, I have never been treated so poorly in my entire life. This business is so unethical and disrespectful. Please share this post with anyone you know considering buying a car from them.

This is not a customer-focused company - we received a recall notice from Fiat for our car; it…read morerequired changing the oil, driving the car for a set number of miles, and then bringing it back for measurement. We followed the directions, and it was determined that the engine needed to be replaced per recall. When we called to schedule the replacement, we were informed that they had the documentation but had entered it wrong into the system, and we would now have to redo the tests for recall. They have no care for their customer's time when the error was their own.

This company is great. I am a property manager and needed a quick tow for a sealcoating job. They…read morearrived within 30 minutes and were able to relocate some cars. I will use them again.

Naz is not only incredibly skilled at what he does--he takes real pride in his work, and it shows…read more He treats every car with the utmost care, and more importantly, he treats every customer like they truly matter. His attention to detail and level of service go far beyond the standard. What makes Naz stand out is his integrity and the personal pride he puts into every job. You're not just another number to him--he makes you feel like your car, and your experience, genuinely matter. That kind of care is rare these days, in any industry. I'm so impressed with the entire experience and will absolutely continue to bring my vehicles here. If you're looking for someone who values craftsmanship, service, and people--you'll find all of that and more with Naz.

AAA has dispatched Lucky's to help me multiple times and all my experiences have more than fair…read more They are usually faster than the wait time suggests. In one case, I was quoted it would be an hour and 20 mins for a tow and within 10 mins, a driver was calling me to say he was about 10 mins away. Always felt safe. No issues at all. My last experience involved a tire change and after a tow truck driver didn't have the right tools to fix the problem, they found another driver that was less than 10 mins away to come and fix the issue.

Towed car even tho we had a permit sticker and still wanted us to pay for towing when sticker was…read moreshown!!!! And car was damaged underneath!!!!

What's worse than a flat tire? Getting two flats at one time. The only option is to have the car…read moretowed as was the case for us today. I hope you never need a tow but if you do, there is only one place to call and that is Fire Towing. During rush hour, on a Friday, and the start of a holiday weekend, Fire Towing came to the rescue! And they arrived in under an hour. From the man who took our call to the driver who came to our rescue, both were cool, calm, collected, and professional during a stressful time for us. Thank you for coming to our rescue!

Called fire towing for a tow of an older car that wouldn't start and wasn't In a good position to…read morebe pulled out of yard. They came out within 1 hour, Joe took his time to get the car onto the flatbed without damaging car nor property. Very professional and polite from start to finish. Very happy with fire towing

this towing company was assigned by BMW roadside assistance to tow my car. I waited 90 minutes and…read morecalled BMW they informed BMW that they had cancelled the towing but never updated the app very poor service

These guys saved us! We had a blowout on I55 heading back into the City. We made it to the…read moreshoulder. It was a massive thunderstorm and we were parked inside a turn. Scary as hell. After GEICO failed us going on three hours we called V&M. They were there in 15 minutes and yanked us out of there in minutes. When both tire shops were closed due to flooding, they had mercy on us and mounted our spare and even topped our air off. I tipped the $80 because they literally saved us from a potential disaster and then went above and beyond. Call these guys without a doubt!

Easy, fast experience. Called several companies, by far the best rate for a very short trip.read more

I called Johnny's Towing Express based on their claim of 20 minutes and $65. Also, I was pretty…read moresure I had used them before to jump a car. I called and spoke to Johnny to tell him I had a flat that would require a change or tow. He said no problem, call when I'm leaving the restaurant and they'd meet me. I was in LaGrange. About an hour later, I called and left messages, and eventually got Johnny. I waited over 75 minutes and was hung up on, by Johnny, when I expressed displeasure. The tow was $215. The tow driver did try and change my tire, but could not. I'm so mad at myself for not just joining AAA, they would have been right there and the expense would be controlled. I have towing insurance, but my time, frustration, tiredness today, my friends inconvenience of keeping the sitter almost 2 hours past the designated time...not good business.

Our 7 month old Genesis was hit by a semi truck at a toll booth on the way home from a trip East…read more We took our GV80 to Gerald Collision Center. Jill was our point person. She kept us informed at every step as well as making the process seamless. She dealt with the insurance company. She also ensured that the parts were in , made arrangements with the car rental company, and was able to deliver our car in time for a planned trip to watch University of Michigan play their first game of the season. Our car looks and rides like the day we bought it. Thank you Jill and Gerald Collision Center!

I brought my car in for a small fender bender, some cosmetic work to the bumper. The repair…read moretechnician was great and scheduling was easy. Upon getting my vehicle back, I noticed many scratches to my infotainment screen, buttons and shifter knob cover. I reported these damages to the shop immediately. I brought my car in the next day to be reviewed by the service manager. He agreed that this was definitely not right and he tired to correct the situation, he was unable to remove the scratches and told me he took pictures of the damage and would share these with his general manager who would then contact me the next day (Monday, as I brought this in on a Friday). The next week went on and on Thursday evening I still had not heard anything back, I called the shop. I was told that they were in communication with Subaru about how they are able to fix the damages and they would call me back when they have a plan. Another week went by, with no follow up. I emailed my repair technician to voice my concern that no one had reached out to me and that this is my third time now contacting them. She responded that she will let her general manager know. Within a few hours the general manager called me to let me know that since I could not prove that they did the damage, theirs nothing they will do to fix it. I was alittle surprised and frustrated because for 2 weeks I was under the impression that a resolution was being worked on. Especially when I reported these damages damage right away. During my call with the manager I was told that I made the damages and just did not notice I did until my car was was in the shop and then returned to me. The general manager then said how they followed strict procedures and didn't have any new staff. I then voiced my concerns about how that is exactly why I am frustrated, because I brought my car to a professional place, where I am now having to deal with this. I asked why someone was even cleaning the inside, when I came for my bumper to be replaced. She did not go in depth on why they cleaned the inside. Each time I brought up something, I was instantly shot down on the basis of "that's not how we do things" after continuing saying certain procedures were not followed due to the inconsistency of what I was being told by her and then the repair manager 2 weeks before. After going back and forth, I asked if I could speak with someone else as I felt the situation was not being addressed properly. The general manager said "what are you looking for here" and when I voiced my frustration, she laughed and said "you are looking for a yes". She then said she already talked with the owner and he agreed with her that they will not do anything to resolve this, because I cannot prove that they scratched my car. This whole experience was very stressful because my car is only 5 months old (bought brand new) and I know truly I didn't cause this damage. A mistake was made in the cleaning after my repair which lead my car to be left pretty badly scratched. I felt very uncomfortable because the manager made me feel like I was trying to con them into fixing something that they did not do, when in reality I just wanted the mistake someone made resolved. This collision center damaged my car and then did not want to do anything to help resolve this issue, the manager made me feel uncomfortable despite me being patient and understanding that mistakes happened. I feel very undervalued by Gearld and although they fixed my initial issues, they created another one. If you chose to do business with them, just be aware of potential problems and make sure you cover yourself.