Buyer Beware: Deceptive Practices at Volume Cars dealerships in Naperville You won't believe how crooked Volume Cars (Maserati, Fiat, Alfa Romeo, Italian Motors) are. One star is exceedingly generous! I purchased a 2019 Porsche Cayenne from Maserati of Naperville, expecting a quality vehicle based on their assurances and the clean Carfax report. What I received was an unsafe, flood-damaged car riddled with issues. Within 24 hours of delivery, the engine light came on, and a diagnostic report revealed extensive problems, including a damaged turbocharger, persistent water damage, non-functional driver assistance systems, a bunch of other water related damage and a strong odor of mold/mildew--a clear sign of prior flooding. The car cannot pass inspection and is illegal to drive in both Maine and Illinois. Maserati of Naperville reset the engine light and all the codes just before shipping the car to me, demonstrating they knew about these issues but failed to disclose them. Despite immediate outreach and numerous attempts to find resolution, the dealership refuses to take accountability, wanted me to pay a 10% restocking fee, $1/mile driven and pay for return shipping. They finally agreed to refund my full payment but I still had to pay shipping. When they got the car back they said the won't refund my full amount because the engine light is on and it wasn't when they shipped the car. This was the reason I returned the car and they agreed to a full refund due to the engine damage. Their conduct is a blatant violation of consumer protection laws and constitutes FRAUD. I urge anyone considering buying from Maserati of Naperville to think twice. Their deceptive practices, lack of transparency, and refusal to honor basic legal obligations have caused me significant financial and emotional distress. Don't let this happen to you. They claim first class customer service but, I assure you, I have never been treated so poorly in my entire life. This business is so unethical and disrespectful. Please share this post with anyone you know considering buying a car from them. read more

This is not a customer-focused company - we received a recall notice from Fiat for our car; it required changing the oil, driving the car for a set number of miles, and then bringing it back for measurement. We followed the directions, and it was determined that the engine needed to be replaced per recall. When we called to schedule the replacement, we were informed that they had the documentation but had entered it wrong into the system, and we would now have to redo the tests for recall. They have no care for their customer's time when the error was their own. read more

I just wanted to share my recent experience with a this car dealer and how frustrated I am with their shady business practices. I went to the dealer on Monday to test drive a car and got an appraisal for my car while I was there. I was quoted a price that I was comfortable with, so I left to get my loan approved from my bank. When I returned to the dealership on Thursday with my loan approved, the dealer suddenly asked for $5000 more for the car, claiming that the market value had gone up. He told me that the original price was a mistake, but when I pressed him further and asked to speak with the GM, a man named Shawn, he asserted that the advertised price was intended as a sale that had since ended. Despite their efforts to convince me that the price of the car was subject to market fluctuations akin to stocks, the dealer's story changed repeatedly. However, I knew for a fact that the car had been listed on the market for a month and a half with the price I quoted until I came to see it in person. I couldn't believe it! It seemed clear to me that the dealership was using bait and switch tactics to lure in customers with a lower advertised price, only to pressure them into paying a higher price once they were on the lot. What's worse is that they didn't honor the original price they quoted me, even though I had already received an appraisal for my car from them. If they knew that the market value was likely to increase, they should have informed me beforehand. Instead, they waited until I had my loan approved and was ready to make the purchase, putting me in a difficult position where I had to either pay the higher price or walk away without a car. I'm really disappointed with the dealership's behavior and their attitue towards me. This kind of business practice erodes trust between consumers and businesses, and it's not the way any reputable company should operate. If you're thinking about buying a car, I'd recommend being very careful when dealing with this dealership that engages in bait and switch tactics like this. It's just not worth the hassle and stress. I will report this experience to the Better Business Bureau and other relevant consumer protection agencies, informing them of my experience so that no other customers have to go through the same frustration and ordeal as I did. read more

They were honest and professional! I wish they weren't so far, but I'm willing to go the distance for great honest service!

Buyer Beware: Unless you are prepared to get your car serviced exclusively at the dealership should you run into service issues, be prepared to pay out of pocket. At a recent oil change at the Jiffy Lube near my home (where I have gone since I moved here) with one exception that you're about to read about. They told me that my under carriage shield was zip tied to my car and they would have to cut them to change the oil on my car. They also informed me that Jiffy Lube doesn't have zipties so they would have to give me the under carriage shield to put in my trunk because they couldn't secure it to my car because the screws were missing and stripped. So I did what everyone does, check the sticker on my window to who changed my oil last. That sticker was for the Fiat Maserati dealership in Naperville. So I took my shield to them and asked them to screw it back in place. They did so and also zip tied it back to the bottom of my car. Then they offered me my keys. I told them what happened and that it had to have happened at this dealership. A fact made even more likely given that they dismissed me and zip tied the thing to my car AGAIN and didn't even present fixing it as an actual option. I told them I needed them to actually fix it. Otherwise my alternative is to keep zip ties on me every time I want to get the oil changed. They told me that it wasn't covered by the dealership and that I would have to pay for it out of pocket. Since I had no way to prove that the dealership did it (or at the very least knew about it). I paid for it. After the work was done and I paid for it, I was introduced to the owner. To my surprise, he was already familiar with what had happened and was convinced it couldn't have happened there. So when I told him, this was the last place I had my car and the records reflect that. Even if, this happened somewhere else prior to the dealership changing my oil. Once the dealership was aware that my car had zip ties on it, they should have obligation to inform me of this. Which he agreed to without issue. He said that "these kids probably saw the zip ties and assumed you were fine it." I told him that's unacceptable AND that doesn't make sense. so he said, "I don't know what you expect me to do about it. You already paid for it." I replied, you could have offered 10% or 20% off as a gesture of good faith. He said, "If you were my customer I would have paid for the whole thing." "Okay...? I have a Fiat," I said. To which the owner replied, "your not a customer, I can see everywhere that you have had your car serviced and you go to Jiffy Lube." Then he stood up to let me know that the conversation was over. We barely exchanged another sentence or two after that. I felt so looked down upon and unworthy. I not only left angry that I had paid for the whole thing but also treated like trash because I can't afford to get my car serviced exclusively at the dealership. Incidentally, I paid 206 dollars out of pocket to have it fixed. He could have come out while I was paying (since he knew what was going on) and offered 20% off which would have been 4 bucks. Not a lot but better than nothing. This owner didn't care and he didn't believe me. He did seem to believe that it was probably zip tied to my car and that I should have been informed but that didn't bother him enough to say anything like, "and because of this we will be working with out staff to let them know to inform customers moving forward." He didn't give a shit and since I take my car to Jiffy Lube, I'm not a customer according to the dealership. He encouraged me to take my car to a different dealership by the way, didn't bother to give me an address, city, anything. Luckily I know where the next nearest place is, in Schaumberg (45 mins away). This owner doesn't care if his staff cut corners and he isn't interested in preserving customer relationships. Again, if you want to be helped you need to be a customer, so make sure that you get your car serviced there or don't bother. read more

Took my car in for service on 7/3/2018 and left with a rental that I returned on 7/5/2018. On August 10th I received a traffic citation via mail for 7/2/2018 in the rental car, one day before I dropped off my car and picked up the rental. The service employee and service manager claim that I picked up the rental on the 2nd, but I have paperwork and texts that prove that I picked it up on the 3rd. Someone in the service department was joyriding and going through red lights, and thought nothing of blaming a loyal customer for it. Never using them again and I would urge others not to as well. Edit on 8/11/18- Frank called and apologized stating that it was clear that I was not driving the car that day, and he will forward the correct info to the police. I'm raising the star rating tentatively until I get confirmation that the citation against me has been dropped. Edit on 8/21/18- Contacted the police to confirm that the violation is not in my name anymore. It was confirmed, so I raised the star rating to three. read more

Hands down the best experience I've ever had buying a car! This was my 8th car purchase and I can honestly say these guys were awesome. Omar was my sales guy and he was very easy to communicate with! Filled out most of my paper work online before I went to the dealership and he made it super fast and convenient as I don't like to hang out at dealerships all day. On top of that the finance guy Jason was super funny and easy to talk to. Everyone made me feel really comfortable and I am so happy with my new Fiat 500! Thanks guys. Keep up the good work! read more

Purchased a spider 124 Abarth last summer and the entire experience went smoothly. That in itself was nice but I just now had a more than wonderful experience with service manager Filippo. He was the one who assisted me last Fall and once again last week. My car would not start after winter hibernation due too a flooded engine. He knew right away what was wrong and tried repeatedly to let me allow them to make all the arrangements to have automobile towed into dealership for servicing. While I on the other hand wanted to try and get it going myself at home. He then brought in mechanic Orlando who agreed with Filippo that most likely engine was flooded based on my description of symptoms and the history of this type of engine. He advised me how to go about doing a garage repair myself after he too suggested that I simply have the car towed too their dealership. Well I returned home with all the instructions in how to do it myself to no avail And finally had to take the original good advice of Filippo and Orlando. Got the car towed to dealership. Service dpt had auto running the the same day. Since car was under four year warranty the tow and repair were free of charge Fiat Naperville have a big asset in these two gentlemen from the service department:PROFESSIONALISM AND COURTEOUSNESS go hand in hand over there Lesson for other Spider owners. Make sure that if you overwinter your car for extended period of time like I did , 6 mos in my case, simply start the engine once every two weeks and let it run for a few minutes each time. This will eliminate the problem of flooding when you go to start it in the springtime. It is not enough to simply attach a battery charger during the winter months. That will keep the battery fully charged but aline will not eliminate the flooding issue. This will not happen to me next spring. lesson well learned read more

Amazing place ! Always gives me the most amazing service quick and my car is always in tip top shape for a great price . The staff is super friendly and patient as well as informative. I think ill continue driving a fiat forever because of my experience read more

First time bringing our car to these guys. Andrew in Fiat service went well above and beyond to help us. These guys are more than fair and honest. They show respect and value to the customer. They now have a customer for life. read more

The deal I was intitially offered was not agreed upon by all necessary parties, but Italian Motorworks met with me to ensure the issues were resolved in a timely manner. In the end, I am satisfied with my treatment and the deal. read more

I think we were customer #10 for this new Fiat store! My husband and I were impressed with the customer service. Steve sold us the car - and didn't push us into something bigger and better. He was patient, took time to explain everything and even rode with the top down on the convertible when it was 20 degrees out. What a patient man! Matt is the GM. Matt made sure to stop by once in a while to make sure we were happy, he is certainly involved in what happens with this business. He also made sure that my 7 year old was happy too. I suggest you stop by and have a cup of coffee in their huge lounge and watch their big screen tv. You will be impressed with the facilities Say hello to Matt and Steve for me when you are there! You'll be even more impressed with them! Thanks for all your help guys! read more

Highly recommend. First time coming to this location to service my Fiat. Awesome customer service. Everyone is nice here. Joe is awesome. He brought issues to my attention without being pushy and up selling products or services that I don't really need right this moment. This location will be my first choice to service my Fiat. read more

Came back for service again. Stuff was extremely nice, everything was done in 55mins to be exact. And this time they said will just mail to me the paperwork. I guess to save their time? Car was washed too after it was done. read more

I would highly recommend Fiat of Naperville, Matt the general manager and Aaron in sales are very professional and care for their customers! I was impressed at their commitment to their customers! Not just another average dealer trying to make a sale!! I was very impressed at how they worked very hard to get me into my new red fiat 500X! I will definitely be back again to make a vehicle purchase or lease! The process was seamless and took a minimal amount of time from when I walked in the door to driving out with my new car! EXCELLENT ALL THE WAY AROUND! If you are looking for a fiat this is the place! read more

I went to FIAT of Naperville just to test drive a FIAT Abarth. I had already done my homework on pricing but had not yet drove the car. I met with their salesman, Steve. Nice guy, easy to talk to. Steve suggested we test drive the Abarth and off we went. The car was awesome to drive as I had read many opinions on the internet. After the drive, Steve asked if I wanted to talk about purchasing a car. I told him not today but I wanted my wife to come by the next day to again test drive the car. Steve said no problem. The manager Matt then came in to Steve's office and welcomed me to the dealership. No pressure at all from either guy. The next day I returned with my wife and was greeted by Kathryn, the Business Manager. She said Steve was out with another customer, but they have the test drive ready if we would not mind another employee riding with us instead of Steve. I agreed and off we went. Connor let us drive anywhere and did not talk anything about buying the car. Once we got back, Steve was there waiting for us and asked if we were ready to talk numbers. I said OK and he offered me a number that met my expectations. I was surprised by the great price right away. I countered with another price and Steve left the office to ask Matt. Matt came in and we agreed to a better number for me. They treated me with respect, no pressure. They listened and helped me make a great deal. They even beat the finance rate I had negotiated with another finance company prior to coming in to the dealership. After we dealt, we worked with Kathryn and did the paperwork. She explained the extended warranties to us. Again no pressure to buy, but she explained what each warranty covered and who backed the warranty. Thanks FIAT of Naperville. You make buying a car an enjoyable experience. read more

We actually purchased an Alfa Romeo, which is sold through the Fiat portion of the dealership. This is a very knowledgeable, friendly and no pressure car dealership. Our salesperson John explained the vehicle and was very helpful, but, Matt the General Manager really made sure the we knew anything and everything about Alfa Romeo. We had many questions, and Matt was able to answer all of them and more. I highly recommend stopping in a looking around this dealership if you are in the market for an Alfa Romeo, Fiat or Maserati. If you're like us, you'll walk in just looking, and end up driving out in a new car. read more

Highly recommend this dealership. First time at this location and first time Fiat owner. My salesman, Bob Walker, couldn't of been more professional, very patience and explained everything. And the Business Manager, Kathryn made the financing process as painless as it could possibly be. The whole process only took about 3 hours. My last car purchase was an all day event and extremely stressful. It was a very stress free experience and I am extremely happy with my purchase! I just love my new 2016 Fiat 500X Easy. read more

We had a fantastic experience with John Y. He was extremely professional and helpful, and we'd highly recommend him.