TL/DR: The maintenance crew, the restaurant, and the location were all genuinely good. The room had…read morewiring and slip hazards that have no business existing at $300 a night, and their reservation system lost us entirely. There's a 4-star half a mile down the road.
I don't normally review a place on a single visit -- I want to know a business is consistent before I say anything. The exceptions are when I'm traveling, or when the experience is memorable enough to warrant it, for good or ill. This one is both.
First things first: the maintenance crew was EXCELLENT. They showed up fast when the AC wasn't working (in JULY), fixed what they could on the spot, and not once did anyone argue or imply we were imagining the problem. That's rarer than it should be. The manager also went out of her way with gluten-free dining recommendations around town, which -- as someone who travels with GF folks -- I don't take for granted. And the food at the on-site restaurant was great... though it may have been catered.
Sadly, the maintenance crew cannot carry the weight of this building's problems.
Let's start before we even got there.
Booking took MONTHS to get corrected (not joking; started in late summer of 2025, a year beforehand). The phone number on their website, and on every confirmation email they sent, is an 888 number that does not reach the hotel. Not "takes a while to reach." Does not reach. Changes we made by phone evaporated. Voicemails went unreturned. Booking inside the wedding room block seemed to genuinely baffle whoever picked up.
The payoff: we walked up to the desk Friday and were told our reservation had been CANCELLED, because their system still had us as a Thursday no-show. We'd changed it to Friday-Sunday weeks earlier. Confirmed it. By phone. On the number they gave us.
Then, Room 306:
1. No phone in the room. No posted front desk number anywhere. To reach the front desk of the hotel I was standing inside of, I had to Google it on my cell -- and Google gave me inconsistent numbers. Seriously?
2. Both A/C units were broken or barely functional on arrival. Maintenance swapped the sitting-area unit same day and it was flawless afterward. The bedroom unit never worked correctly. Not once, all weekend.
3. Both bedside lamps and both nightstands -- each with a 3-prong outlet and a USB port -- all ran off ONE wall outlet, through a daisy chain of splitters and extension cords. The wall switch on the left did absolutely nothing. The one on the right killed the lamps AND the nightstand power, which is where my medically necessary CPAP was plugged in. So both nights I had to unplug both lamps by hand in order to sleep, and every morning plug them back in. Inconvenience aside: that is a LOT of load on one outlet.
4. The bathtub had no anti-slip surface, no grab bar, and sat at a genuinely noticeable tilt. I slipped more than once and caught myself. I got lucky. Someone won't.
5. The bathroom has no vent. Its ventilation is a wooden-framed window in the wall by the room door -- no screen, no frosting, no privacy anything. Open it and you're open to the weather and to whoever's walking past.
6. That bathroom's only light is a dim fixture hung low over the sink. It doesn't light the room, and I hit my head on it repeatedly. The two overhead lights in the room proper are the opposite problem: bright enough to give you a headache. There is nothing in between.
7. The TV is enormous and mounted where you have to crane your neck sideways at it, instead of on the wall the bed faces. Someone chose that on purpose.
8. Anemic water pressure, and several minutes of running the tap before anything got warm.
All of this ran roughly $300 a night.
I want to be fair to the people who work here, because they were good to us every single time. But no amount of good service fixes four devices chained out of one outlet, or a tilted tub with nothing to grab. Fix the wiring and the bathroom and this is a different review.
Until then -- there's a 4-star HALF A MILE DOWN THE ROAD that's better in every way that matters.