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    Smyth Automotive

    2.6 (5 reviews)
    Closed 10:00 am - 4:00 pm

    Services - Smyth Automotive

    Bumper repair

    Auto frame testing

    Auto maintenance

    6 More Services

    Auto repairs

    Auto brake repair

    Auto HVAC repair

    Auto steering and suspension repair

    Routine automotive maintenance

    Rear-end damage

    Smyth Automotive Photos

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    Mike Castrucci Chevrolet

    Mike Castrucci Chevrolet

    3.0
    (2 reviews)

    Everything but this is the 5th vehicle we have purchased from them! Their prices are fair and the…read morequality of their vehicles cannot be beat!

    I encountered one of the most incompetent salesmen on the planet, Sean Barrow. How can you blow one…read morethe easiest sales of your life. I called about a custom van I saw advertised online. I asked if he could email me a history report on it. He said ok but nothing came. I tried him later that day -phone call and email and eventually got the report -ok so maybe he was busy. No follow up call. I called him back and said I thought the van was nice but a bit pricy and that I'd think about it. He asked if I was financing. I said no financing is necessary, I'd wire the money from my bank but if the dealership prefers that I finance, because I know they sometimes make referral fees, I will consider it if there's no prepayment penalties. He said it didn't matter. Two days later, my wife sees the same van online for several thousand less. I called Sean back. I asked if this was the same van, he said yes. You'd think he'd call anyone who showed interest to tell them of the price drop. I said I'm out of state but will make arrangements to get out there asap and that I'd call him the next day. So the next day I called and spoke with someone named Travis who said Sean is off that day. You'd think Sean would've mentioned he wasn't going to be working that day or at least give either a cell number or a name of another person who could be expecting my call.....seriously, is he new at sales. I told Travis that I'm having difficultly booking a flight on such short notice for the upcoming weekend but would leave a deposit over the phone. I would even consider signing the sales contract via email and then fly out next week.....I was open to suggestions. Travis seemed excited to discuss options and told me they would work with me somehow. He said he would call Sean after our phone call and then call me right back. Well, that was nearly a week ago. No phone call. No email. Nothing. Very disrespectful and stupid. You're either extremely incompetent at sales or hate your boss to sabotage what would have been a slam dunk of a sale. Maybe the van sold. If it did, you do understand that I'm still in the market for a van and/or truck and your company has other inventory. Aren't you taught that's a lead? Maybe you don't like my ethnic sounding last name, or that I'm from out of state, or that I don't need financing, or that I'm not looking to purchase new. Or maybe Sean and Travis are just simply idiots for ghosting a customer who was ready buy. Don't know. Don't care. At this point I don't trust dealing with a dealership that hires people who can't train staff to spot someone waiving cash in the window. Poor communication and lack of follow-up is not acceptable for sales professionals.

    Smyth Automotive - autorepair - Updated June 2026

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