Wish I could leave zero stars…read more.. DO NOT BRING YOUR VEHICLE HERE. What should have been a routine oil change turned into a complete nightmare. Valvoline damaged my brother's car during a standard oil change, leaving him without transportation right before he needed to leave for an internship. We made it known from the beginning that he needed his car for transportation, and they assured us they would make it right. While they did provide a rental car initially, they are now demanding it be returned even though the entire situation was caused by their mistake. My brother is currently in Minnesota for his internship, and instead of making things right, Valvoline has refused to either ship his repaired vehicle to him or extend the rental until he has access to his car. They're expecting him to deal with the consequences of a problem they created! A simple oil change should never result in a damaged vehicle, weeks of inconvenience, and a customer being stranded hundreds of miles from home. The lack of accountability and customer service throughout this process has been incredibly frustrating. Please save yourself the headache and take your vehicle somewhere else!

BEWARE!!!! Just went to get our oil change and what a nightmare! First I am not one to complain…read moreor do a bad review as a business owner myself I know the importance of customer satisfaction and business reputation After taking the oil out of vehicle we sat for approximately 20 minutes while they tried to take the oil filter off. After numerous attempts they couldn't remove filter. The manager came and said they were going to refund us our oil change because they had already charged us. I said that's fine but I explained I noticed they extracted the oil and didn't see them refill. He assured me they did and he yelled for them to close it up and open bay. A tech came over checked the oil dip stick twice and then proceeded to put the oil stick in and close the hood for me to leave. It felt wrong. I honked and asked him to show me the stick. He proceeded to open the hood take the stick out 3 times then lay it on the truck and call for a manager. By this time I am out of my truck because I still hadn't see the stick. Manager came over and I explained. I was getting ready to be waved out of the bay and go on my merry way with NO oil. He got combative and argumentative claiming that they were not letting us leave that is why the hood was up. I tried explaining the reason the hood was up was because I asked the tech to show me the dipstick. After he closed the hood for me to leave. Accidents happen and that was a huge one l! The discombobulation came from the manager NOT listening to the customer, I could see his hostility in his eyes and his aggression and his attitude is what was wrong place wrong time. The other two techs apologized and were quick to admit the wrong. The leader however was the opposite. He never listened and walked away.

This place is awesome. They were quick. Honest. I could stay in my car. This might be weird but I…read morelike staying in my car because I can see exactly what they are doing. But they were super friendly. Will definitely be going back to them.

Such a great business. I had a flat tire and pulled off the expressway to get help. I pulled in and…read moreasked if they could help. They pulled me right into the bay took care of tire pressure in all four tires and sent me on my way with no charge. I use lube express a lot (although not this location) when I get my oil changes. They always do a great job!

Honestly never took the car to them. I'm very busy working 60-70 hours a week plus kids sporting…read moreevents and time with the wife. So I looked for a place that could do a few things for me. I'm very capable of working on a car. I was quoted $650 for something I paid $57 for the part then spent 45 minutes installing on a day the kids baseball game got rained out so that day I had time to work on something and saved almost 1/2 a weeks wages. Got 5 stars because they messaged me quickly replying back in a timely fashion and professional manner. It also rekindled my joy of working on cars with my nephew So next rain out I'll tackle pulling the intake and cleaning the intake valves and putting intake back on. As I kind of enjoyed working on the car with the kid. He's 13 and I bought this little GTI to be his first car. We're just going to build it up(stock) together and teach him to drive it and turn it over to him at 16 long as grades are still awesome in 3 years.

Very friendly and informative service. Convenient for the Milford area. Very easy to schedule…read moreonline.

Always friendly, fast, & reasonably priced. They send a detailed itemized list of repairs for…read morereview via text and explain any questions I have. We bring all of our vehicles here!

Bryan (or maybe Brian) was really helpful! My car wasn't starting and he helped me identify the…read moreissue with the terminal for my battery.

Excellent service and fair pricing. I got a tire rotation and alingnment check for less than the…read moreprice of lunch. Thanks guys!

My Prius needed the Hybrid Battery replaced. They got it done in less than a week and at a fraction…read moreof the cost I would have paid at Toyota. Since then, I've been back for routine maintenance, oil changes, brakes, and tires. They are very friendly and explained things to me in a way I understood. This is my go to garage.

Knowledgeable and welcoming staff. Had my truck in for some repairs last year and the process was…read moreeasy. Reserved my appointment online and dropped my truck off first thing in the morning. The lot is small and located at a somewhat funky intersection but I was able to double park once I verified with the staff. Recommend this shop as they were honest about what repairs were worth fixing and what could either wait or wasn't worth the cost. I appreciate this persective where other shops often upsell. Will be bringing other vehicles here in the future.

I switched over to Ulmer's in Milford almost 15 years ago after I having bad experiences at two…read moredifferent mechanics in town. They were almost half the price of my last mechanic to do all 4 brakes on my truck. The staff is friendly too. I can't crawl under vehicles anymore so it's a relief to find an honest and reliable mechanic so close to home. I like that they send a link to your phone with the break down of the repairs and the pictures so you can tell they're not upselling.

I arrived at 8:00 am and he took my car back right away. Before he took my car back I asked him…read moreabout some additional services, such as a tune up. He quoted me their price, which was more than reasonable and I asked if it could also be done this morning, along with everything else...and he said that it was no problem....My car was finished in a timely manner, no fuss, no muss! He did come out midway to let me know that he did replace my windshield wipers because the one's that were on there, were worn out and no longer safe. My car also needs tires all the way around and I will be taking my car to Meineke because they DO NOT just put the cheapest one's on...They put what the manufacturer recommends and this is important to me, because I want to know that I'm safe. What impressed me was the fact that a lot of these places will go along with the customer and put the cheapest parts on an automobile, Meineke doesn't do that, they stand by what the manufacturer recommends. At the end of the day, that's always the best decision, because it's better to be safe than to be sorry.

I scheduled a service on my company fleet car a week in advance. Upon arrival the person working…read morethe front desk left as he saw me come in and went to the back. Came out with a big cinnabon role. Bad sign from that point as he seemed more worried about his roll than dealing with me at 8:00 am. Told him I scheduled service on my fleet car. His response was, " the last fleet car took several days to get approval, so you may not get your car back soon". The guys seemed to care less. Big change in people working and owners it appears. I have 4 personal vehicles I used to take in there. Needless to say, they seem in route to lose a bunch of business. I also reported them to the fleet company. Bad look guys!!!

I recently took my Mazda 3 into this location for an oil change. Once I dropped off my vehicle I…read morewas notified of additional issues that needed attention. When a Firestone team member contacted me, I greatly appreciated him taking the time to answer my questions since this was an expensive addition. The inspection report with pictures included also was great! The reason I am going 4 stars is that I noticed a new scratch on the driver's side of my vehicle after my recent visit. It made me a bit sad/upset to see this.

Had my van to fix sliding door . Not only did they not fix it . Now the other door dosent work . It…read moreis unbelievable how much customer service and just being honest to say " we dont know how to fix your problem . Now I have company coming tomorrow and nothing for them to drive . Oh and then Jose tried to tell me he didnt know who his boss is when i asked for the number . BEWARE

Went there last Saturday and spoke with the auto care associate on duty. They told me they couldn't…read moreget my 2020 impala in that day because they were booked. Made appointment for the following Sunday morning and was assured the Goodyears were available. Drove 40 minutes the next morning to be told they didn't have the tires but had some knockoff daytons. Paid for the tires I wanted that Sunday and was given an appointment day the following Sunday morning. Asked to make sure they had the tpms sensors for my tires and was also told they had only seven. Asked to purchase over the phone and was told I could only purchase in person. Went there the next day to be told I couldn't purchase them until my appointment date. Asked for manager. Was sold them and there in my trunk for this sundays install. Thanks Willow for screwing me with needing 3 trips to Milford from Colerain. Avoid them if possible unless you live nearby

My daughter needed two tires replaced on her car so I ordered them thru Walmart, booked the…read moreappointment with Walmart online then when she showed up they refused to put them on. Stating their policy to to replace all 4 tires or none. Then why sell me two? Allow me to book an appointment? And charge $17 PER TIRE to replace??

Made appointment for a Wednesday morning. Dropped my car off the night before. Blower motor not…read moreworking, top radiator hose/connector was broke and oil change. Told them i think it might me a short somewhere in the wiring. Received excuses for 3 days, why they couldnt get started on my car. That friday, told them i needed my car, or i would need to take it elsewhere, as i had to work on Monday. Ended up getting a rental car/additional $200. Charged $1000 for so called repairs. 2 fuses replaced, radiator connection replaced, oil change complete. Brand new blower motor shorted out. Quoted additional $350 to replace blower motor. Didnt have money. Replaced it myself. 2 Days later, blower motor went out again. Called them, was told all wiring was checked. IT WAS NOT. Bring it back in. No thank you. Took it to Steves Car Care, by Buckwheat road. Wiring harness was bad, shorting out the resistor and new blower motor. Jocobs DID NOT offer anything to fix THEIR mistake. Cost me an additional $740.00. I do NOT recommend this place.

Great service. They took some time to diagnose the problem, and they found the issue that was not…read moreso easy to find and then fixed it. Reasonable priced. People you can talk with, they answer your questions and give you their advice. This is how auto mechanics should be.