Extremely Unprofessional & Unethical Cancellation Practices!…read moreI followed Gold's Gym's cancellation policy exactly as required, yet months later I am still being charged and now dealing with debt collectors due to their internal failures.In June 2025, I went in person and submitted a written cancellation request, per their policy. Despite this, I continued to receive charges. When I called back, I spoke with a manager named Johanna Q. , who told me they could not find my written cancellation paperwork and asked me if I was given the suggestion to take a photo of it because they tend to get these requests misplaced or lost. That alone speaks volumes about their internal processes. She instructed me to email her, which I did on October 10, clearly explaining the situation and requesting immediate cancellation and to void all past due balance. Johanna Q. confirmed in writing that my cancellation request had been submitted and stated I would receive a separate confirmation email from Gold's Gym. That email never came. Instead, I continued to be billed,After receiving more charges, I called again and spoke to another employee (possibly the same person but call herself Joe) who said they couldn't do anything and that she was going to speak to her manager to see what he can do, No one ever followed up. Today, I called again and spoke to Aguiyi, who could see my prior communications but repeatedly put me on hold, gave inconsistent manager names (Louis, then Ray), and ultimately said the manager refused to speak to me and the manager stated that I "still had to pay the fees." Aguiyi even admitted at the end of the call that he didn't think the manager would be calling me back, because that was the energy he was getting from Ray, the manager. I am too busy with work and life to constantly chase a business to fix their mistake. I complied with their procedures twice, once in person and once in writing, with confirmation from management. Now, I am being contacted by debt collectors for charges I should never have owed. This is unacceptable, unprofessional, and unethical. Based on other reviews, this a common issue. I refuse to pay, due to Gold's gym negligence and incompetence. As of today this matter has yet to be resolved and I do not know who else to speak to! I hope this review will get the attention of upper management in regards to how this location is handling customer relations.