Don't get me wrong. I love to work out at this gym however it seems like every time I go to any location of Gold's Gym, I spend 10 minutes trying to figure out technical issues with changing an app or the barcode work or the gates are broken. I just wanna come in and get to working out. I'm tired of you guys trying to make this an "easier" system. Just Stop. Going to the gym is about exercise not about trying to be hip with making everything technologically current. It's almost to the point I just don't wanna come here anymore. read more

Extremely Unprofessional & Unethical Cancellation Practices! I followed Gold's Gym's cancellation policy exactly as required, yet months later I am still being charged and now dealing with debt collectors due to their internal failures.In June 2025, I went in person and submitted a written cancellation request, per their policy. Despite this, I continued to receive charges. When I called back, I spoke with a manager named Johanna Q. , who told me they could not find my written cancellation paperwork and asked me if I was given the suggestion to take a photo of it because they tend to get these requests misplaced or lost. That alone speaks volumes about their internal processes. She instructed me to email her, which I did on October 10, clearly explaining the situation and requesting immediate cancellation and to void all past due balance. Johanna Q. confirmed in writing that my cancellation request had been submitted and stated I would receive a separate confirmation email from Gold's Gym. That email never came. Instead, I continued to be billed,After receiving more charges, I called again and spoke to another employee (possibly the same person but call herself Joe) who said they couldn't do anything and that she was going to speak to her manager to see what he can do, No one ever followed up. Today, I called again and spoke to Aguiyi, who could see my prior communications but repeatedly put me on hold, gave inconsistent manager names (Louis, then Ray), and ultimately said the manager refused to speak to me and the manager stated that I "still had to pay the fees." Aguiyi even admitted at the end of the call that he didn't think the manager would be calling me back, because that was the energy he was getting from Ray, the manager. I am too busy with work and life to constantly chase a business to fix their mistake. I complied with their procedures twice, once in person and once in writing, with confirmation from management. Now, I am being contacted by debt collectors for charges I should never have owed. This is unacceptable, unprofessional, and unethical. Based on other reviews, this a common issue. I refuse to pay, due to Gold's gym negligence and incompetence. As of today this matter has yet to be resolved and I do not know who else to speak to! I hope this review will get the attention of upper management in regards to how this location is handling customer relations. read more

This gym is a great gym but very dirty & as time is going by it's just getting dirtier & dirtier. I see no changes with cleaning this place up. Restrooms are disgusting. The stainless steel are never cleaned & are thick with dust & spread with grease, oils, or sticky. Weeks will past bye with trash being on the floor. The filter in the restrooms are filled with dust. The speaker around the gym has spider webs that have been there for months. Management needs to keep up with cleaning maintenance on this place. read more

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After hearing, they allow men in the women's restroom and they did not protect the young lady that was naked in the women's restroom locker room changing, and there was a man in there then they took her membership away and kicked her out. This Jim doesn't want women in their gym. read more

I did cancel the membership. at Northchast, Houston. I am not in a contract obligation. i did online month to month membership. i could not finish the proces and i went to the gym. An employer did finish the process for me, but they changed my membership from month to month to year to year, without telling me or ask me. They did hide the change from me. They tricked me, They told me to sign, I was on the other side of the computer. I did not see the change. They did not show me the change. I tought i did sign month to month membership. .They screwed up. Tell them they will pay, not me. . I did cancel the membership. , But they dont want to cancel the membership. read more

Went to Golds Gym Mid December 2022 to ask some questions about the facility the front desk Mellisa was very helpful and nice. So I decided to try the free pass and signed up the same day. A few days later a met Jared a trainer that went over my goals and showed me a few workout on the some equipment. Now it's June of 2023 I've lost 44lbs and still going the front desk alway greet as you walk in. Shout out to Elsie Marvin and Jonathan to me they make going to this Golds Gym worth it!! read more

I can't believe there's a Gold's Gym near my area. I was like a kid in a candy store looking at all the fancy stuff that they have to showcase. To be honest, this is a new gym and every equipment screams quality. You know you're at the elite gym when the have 180lbs dumbbells. This gym is huge with around 4 squat racks, 4 bench press racks, around 5-6 free benches, smith machines and an array of machine-assisted equipments for every body part that you could imagine. They have separate areas for everything and that is really smart. Squat racks are towards your left as soon as you enter, bench press is located centrally, along with free benches and an arsenal of dumbbells, and my word, the amount of dumbbells that you'd find here is fascinating. The cardio equipments are on the right side as soon as you enter and behind it, is the machine-assisted equipments. The barbells are at the very end and are neatly arranged. Everything about this gym says planning and organization. I'm guessing this gym will receive overwhelming response and in no time, people would be occupying every bench and squat rack. They have a free pass available online that let's you try out this gym before making up your mind. I, however, had a major issue with this. When I signed up online, just a few minutes before visiting the gym, I was told that the system has flagged me for coming at this gym twice, and I repeat, twice. I told the staff that this was my very first time but the system however, took all my information that I filled online before visiting this gym and put a time stamp of one day before, thus flagging me at my time of visit. I spoke with the manager and he was kind enough and understood the situation and let me try out this gym. This, I felt was very odd and I must say that this should be fixed by the corporate staff and the IT department, else this was just a cheap way to get more money out from first timers. My recommendation would be to go to the gym and ask them directly for the one time pass. Technical difficulties aside, the gym is fantastic, the equipments are new and the vibe is really awesome. They have these dim lighting which sets you in that mood. If you are really determined to workout and be in the best of shape, this gym will truly help you propel in your fitness journey. read more

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An amazing gym compared to every golds I been in. I will go here every time I visit Houston.

This place is rapidly going downhill. Equipment is already breaking down. People are leaving left and right. The parking lot is shady as hell. Several vehicles have been broke into. Management is nonexistent. I canceled my membership because 80% of the Time I went in there they have the men's restroom closed for cleaning. The last time was for 40 minutes and I ended up having to work out in my street clothes. They could easily have one of the male staff members clean it. I went and asked to cancel my membership right in front of the manger and he didn't say one word. He couldn't care less. Definitely not someone who cares about the members or the success of this gym..... this will be the reason this gym fails in the long run. read more

It's really nice, clean, friendly staff, good music. It has cool machines and equipment that I've never seen before. But if you're someone who likes to do a lot of free weights they don't have a lot of space for that. Today was a leg day for me and I wanted to do some goblet squats, lunges or split squats but with all the machines taken, I couldn't find somewhere comfortably to fit, so I just ended up leaving. For how large the gym was I figured there would be more room in the free weights area. If you're someone who likes to have your own little section I don't see you enjoying this place much. It's just preference. It is a good price, very aesthetically pleasing and nice bathrooms. There are so many machines, I wish there were more squat racks and maybe a turf area. Anyway, I will probably be back to see if it gets more or less busy. I really wanted it work for me but I'll keep looking. It is definitely worth going to check out! I used my free day pass and was really cool gym. read more

I was really looking forward to joining this gym. I finally got over my covid fears, and I'll be getting the next booster this month. I went gym shopping a few days ago, but I actually was planning to join this one, since it's in the location of my former gym, where I enjoyed years of great workouts and had around 12 gym buddies to hang out with. Have been working out at home since March 2020. I'm not sure what they're going for here, and I suspect that the few reviews I've seen so far have been shills, but I'm going to lay it on the line and just realize that, unfortunately, this does not appeal to me. When I first walked in, I noticed it was kind of dim near the check-in desk, and I couldn't see anything beyond that, so much so that I actually thought they weren't open yet and were still under construction. I was given a tour by an admittedly very nice and eager manager (?). I don't think I caught his name. So I immediately noticed how dark it was on the floor of the gym. I asked him if they were still installing the lights. He told me that the lighting is intentional. I actually didn't believe him at first. It was so dark, I couldn't really distinguish which machine was which. I have no idea if anyone I knew from previous years was in there because it was so dark. In addition, they have added fake red brick walls (they looked brown in the lighting) to most of the walls, including some in the locker room. Supposedly, the lighting is to "allow focus on the workout" and "to show off the curves and muscles." Either that, or it's for shy people who are scared to see what they really look like. The entire aesthetic reminded me of the fern bars of San Francisco in the 70s/80s, which I guess this place is trying to evoke, or an upscale whiskey/wine bar from 2021 in downtown, like that place on Travis. That's fine if I want a night out, but it seems counter-productive to a workout as in "it's kind of boring and I would fall asleep on the bench." It's a real shame, because the equipment from what I could see looked good, but honestly it's nothing you couldn't also find at Fitness Connection, the Y, Lifetime Gym, etc., and in those places, you can see how you're doing. Ultimately, this seems like a trend that won't last, and it's a shame they spent however much money to achieve it. read more